Mr. MARIUS F CIOBANU

0034-650286126

mariusfciobanu@aol.com

OBJECTIVE: I look for a role in Account Management, Client Portfolio, or Client On boarding

Management. I can be a great fit within financial companies, rating companies (Moody, S & P, and Fitch

Ratings), etc.

SUMMARY: 5 years prior finance experience in Client Account Management from BMI Research, Fitch

Ratings. I have worked with financial institutions, investment banks, insurance companies and hedge funds. My

client list includes Merrill Lynch, UBS, Bank of America, etc. I have experience in building relationships; I am

client focused, experienced in client training, expert in CRM.I am experienced in macroeconomic forecasts,

country risk information and industry analysis. I speak English, Spanish, Italian, French and Romanian. I am

interested in economics and world affairs. I have strong analytical skills and deep knowledge of financial

industry. I can start straight away.

WORK EXPERIENCE:

House in Andalucía, Jaen, Spain 2010/Present

Senior Account Manager

I run a consulting company on real estate. I facilitate information on buying, selling proprieties in the area.

Business Monitor Research, Fitch Ratings, London 2005/2009

Client Relationship Manager http://www.bmiresearch.com/

BMI Research is part of Fitch Group, a global leader in financial information services (Emerging Markets,

Economics, Country Risk, Forecasts, Analysis, Industry Research, and Company Intelligence).

My role was in managing and developing relationships with the new accounts. Major functions consist of the

following:

Offered training to new clients by phone, face to face or using WebEx sessions. I was the key point of contact for end users.

The aim of my role was to build long term relationships with clients; I was responsible for Client on

boarding and migration.

Worked closely with Sales Directors to implement Account strategy with the aim of retention and growth within existing client accounts.

Identifying source revenue upgrades and liaised with Sales Director’s & Sales Executives.

Handled and resolved client’s requests. Retention and growth within existing client accounts, all areas of

relationship and account management.

I worked in the team of Sales Directors & Sales Executives, servicing end- users/subscribers. Identified opportunities for retention & up-sell and farm within accounts to gross business, measured by RURR.

Focused on retention (RRR), up-sell (RURR), best practices around client touch, driving usage stats, training, on-boarding – the total client experience. “Customers for Life” approach, critical to success.

Respond to client inquiries and requests for data used for pricing securities, corporate actions.

Perform analysis of international financial markets focusing on movements and usage.

As overall Team Renewal targets (85% of available G20 renewals and 75% of available EM renewals) have been achieved.

Focussed on increasing amount of renewals and identifying potential for upgrades.

Further improving client knowledge of BMO by increasing number of demos and proactive contacts. Aim to

decrease the percentage of low usage, unresponsive users, and clients by 50%, i.e. from 30% of overall

Users to 15%.

Coordinated Sales team enterprise deals. Obtained SWOT analysis from Sales Account Managers and created a document with an overview of Accounts and enterprise deal status. Coordinated CS- AM

cooperation, stages involved objectives, project stages and deadline.

Collaborating with Sales Directors around territory and growth objectives on Project Management – For example, Microsoft as global client coverage.

Provided guidance to the rest of the Sales team on technical issues such as BMO functionalities and IT problems.

Lliaised effectively with all other BMI departments, especially Subscriptions, Marketing and Editorial,

contributed to the training of new members of staff and have shown initiative in dealing with AMs, pointing

out new leads and trial opportunities.

Organized and represented the company at SLA Librarian Conference and other large events in Manchester, London and Copenhagen.

Contributed to improve team work within the CS Team and the Sales Team as a whole, contributed significantly to the Sales Team’s success.

Cooperated with Sales Managers to secure renewals and upgrade.

Cooperated with the Marketing Department to obtain endorsements for print products with a view to marketing BMO to clients who submitted positive feedback.

I contribute to excellent renewal rates, identified several upgrade opportunities and secured a renewal that would have been lost without my intervention saving BMI a minimum of £10K.

Business Monitor Research, Fitch Ratings, London 2004-2005

Marketing Manager http://www.bmiresearch.com/

Established relationships and liaised with the Chambers of Commerce and Embassies in order to obtain their

membership directories.

I have managed the Eastern Europe region covered by BMI Research.

Conducted email campaigns to verify company data before being published.

I have used language skills to obtain new data for the directories.

Collected data & proofed the Directories for Romania, Hungary, Czech Republic and Bulgaria.

Identified training courses for sales staff members, submitting proposal, outlining cost, time and benefits.

Mulberry, Harrods, London, 2003-2004

Sales Manager, part time

Performed top sales in one week of over £ 12,400 in 28, 5 hours giving sales per hour figure of £ 436, 39.

Achieved also highest sales per hour, £ 5,169 in 28, 5 hours, a £ 181, 00.

Developed an instinct for sales and achievement, whilst focusing on the retail customer service.

Saint Georges Hotel., London, 2002-2003

Front Office Assistant, part time

I have been working within the Reception team, managing the overall operations of the hotel.

Assisted with Duty Manager Shifts.

Handled large volume of phone calls resolving booking requests from clients and agents.

Co-ordinated setting up meeting rooms for private clients.

Costa Coffee, London, 2001-2002

Barista, part time

Radio One, Piatra Neamt, Romania, 2000-2001

Radio Presenter of the Most Loved on the Earth Show

Radio Terra, Piatra Neamt, Romania, 1997-2000

Radio Presenter of the Full Stop Show

SKILLS:

Computer Skills: Word, Excel, PowerPoint, Access, CRM, Final Cut Pro, Audacity and Logic.

Language Skills: Fluent in English, Spanish, French, Italian and Romanian. I have little Russian and

Portuguese knowledge.

EDUCATION: London South Bank University, London

BSC HONS Society Studies, July, 2004

Majors: Society and Media Studies

London South Bank University, London

BSC HONS Tourism Studies, July, 2002

Majors: Tourism Studies

Lyceum de Informatica, Piatra Neamt

Baccalaureate Diploma, July, 1996

Majors: Mathematics, French.

PHILANTROPHY:

Voluntary activity during my university years, Radio Presenter at Chelsea & Westminster Hospital Radio

London.

Freelance reporter for Radio France International; Paris submitted reports about the Gleneagles Summit, Live 8

and London bombings of 7 July 2005.

MEMBERSHIPS:

I am a member of the Romanian Cultural Institute in London, and Madrid.

I am a member of the London South Bank University Alumni Society.

REFERENCE:

Available upon request

Mr Marius Ciobanu Client Relationship Manager Clients Portfolio from Business Monitor International AAE, Switzerland Air Liquide, France Astellas, USA Astra Zeneca, Belgium Atradius UK and Holland Bank for International Settlements, Switzerland Bank of America, USA Bayer, USA Bear Sterns & Co Inc, USA Bentley Motors, UK BHP Billiton, Australia BPB Plc, UK Brevan Howard, UK British Petroleum Libya, UK Brunswick Corporation, USA Cap Gemini, Spain Chevron Texaco, USA Cleary, Gottlieb, Steen & Hamilton, USA Clifford Chance, Belgium Clifford Chance, UK Covance, USA Cushman Wakefield, UK Diamond Trading Company ,UK DTZ, UK ECA International, UK EL Paso, USA Elliott Management, USA Ericsson, Sweden Ernst & Young, UK Eximbank, USA Exxon Mobil, USA

Federal Deposit Insurance Corporation – FDIC, USA FORTIS Bank, Belgium Friends Provident, UK Galderma International, France Ghana Bank, UK Grifolds, Spain Heineken Americas, USA Hempel, Canada Honeywell, Belgium ICAP Realty Advisors, USA ING, UK ING, USA Ingram Micro, USA International Paper, USA Ivensys, USA Janssen Cilag, Belgium Japan Oil, Japan Jordan International Bank Plc, UK JP Morgan, London Latham &Watkins, USA Lazard, USA Marathon Oil Corporation, USA Merrill Lynch, UK Millipore, USA Ministry of Economy Development and Trade, Canada Mittal Steel, Luxembourg Moffatt, USA NII Holdings, USA Noble Energy, USA Novartis, USA Office of Aerospace & Automotive Industries - Department of Commerce Washington, USA Office of Pharmaceutical - Department of Commerce Washington, USA

Office of Telecommunications - Department of Commerce Washington, USA Ontario Teachers’ Pension Plan, Canada Paladine Realty Partners,USA PepsiAmericas, USA Project Management Institute - PMI, USA Prudential, USA PWC, USA Raiffeinsen Bank, Austria Ranbaxy Laboratories Inc ,USA Redknee, USA Renckitt Benckiser, UK Repsol YPF, Spain Rexam Plc ,UK Rodwe &Schwarz, Germany Roockwool Technical Insulation, Holland RRS Capital Strategies, Austria Sandvik ,Sweden Santos, Australia Sarasin Investment Management Ltd ,UK Schlumberger, Germany Schlumberger, USA Scotiabank Library, Canada Scott Wilson, UK Scottish Widows, Scotland Scowcroft Group, USA Servier, France Sherman Financial Group, USA Societe Generale,USA Societe Generale, UK State Street, UK Sumitomo Mitsui, UK Tarmac, Germany Techint ,Italy Tenaris, Italy

Tensar, UK Trafford Consulting, Spain United Bank Of Africa , USA