cv m.daud update officiall 27 july 2015
TRANSCRIPT
Personal Data Place and Date of Birth : Jakarta, December 30th, 1981Permanent Address : Cinere Residance Blok F4 No.4 RT/RW 008/005Religion : MoslemSex : MaleMarital Status : MarriedHeight : 172Weight : 68Phone : +6287821284099 Email Address : [email protected]
Formal Education
1999 Tourism Senior High School Patria Wisata, Jakarta (Majoring in Hotel)
2007 Meranti Magsasay School for Restaurant (for Costa Cruise Ship)
Job Training
1 Table Manners Course at Jayakarta Hotel, Lombok
2 On the job training at Vineth Bakery, Jakarta
1998 On the job training at Peninsula Hotel, Jakarta
Job Experience
# June 2014 – Present
Manager On Duty
Akira Back Indonesia, Jakarta (*****)
Participate in the selection and recruitment processes of Food & Beverage Service staff.
Develop and conduct departmental trainings, cross-trainings, and SOP refreshment trainings for all Food & Beverage staffs.
Evaluate the job competency of all Food & Beverage staffs from time to time and extensively during the departmental performance evaluation.
Motivate the staffs individually. Give recognition and provide counseling to them whenever it is necessary.
Regularly share the team’s vision and support the company’s vision to give clear directions and inspiration to the entire team.
Chair the daily departmental briefing, in the absence of Restaurant Manager, to ensure smooth communication among individuals and sections, to update product knowledge, to continually promote a solid teamwork and congenial working atmosphere within the department.
Have proper and updated administrative records of each staff with regards to staff performance, including ‘counseling sheet’, ‘reprimand letter’, as well as ‘recognition of a job well done’ letter, and other staff related matters.
Be a good role model by displaying “walk the talk” attitude at all times.
Check the overall neatness of staff’s uniforms and grooming.
Make and control work schedules of Food and Beverage Service staffs.
Develop standard operating procedures for new tasks or changing conditions, submitting the proposed new procedures to Restaurant Manager for approval.
Approve all rosters for the department and submit them to the Restaurant Manager seven days in advance.
Check and directly supervise services during business hours to ensure preparation and service operation run smoothly as per standard.
Ensure that potential breakage does not happen and that all staffs are aware of the departmental breakage procedures.
Effectively manage and control the costs and expenses associated with the department and implement measurements to minimize expenses wherever possible.
Assist Restaurant Manager in reviewing menus and drink lists every quarter by taking into consideration costs, competitions, recent trends, and the popularity of each item sold.
Submit a monthly report of operations on the outlet, covering revenue generation, productivity, guests’ statistics, manning levels, staff training, promotion sales reports and comments on the operation to the Restaurant Manager.
Be aware of trends, practices and new products available or current in the industry, by means of monthly competitor evaluations, industry analysis and trade literature.
Visit other competitor restaurants and the neighboring bars / restaurants to ensure that our products are in line with the market and offer value for money to our patrons.
Do any other tasks as assigned by superiors.
ACHIVEMENT : Accomplish the pre opening team and Be the
number II Best Review Restaurant in Jakarta from the Trip
Advisor for not more than 1 year.
# May 2014 – Present
Senior Marketing and Consulting Manager
PT. Profesi Mandiri Pratama (Prompt)
# January 2014 – May 2014
Sales Manager Area
PT. Realta Chakradarma
1. To be personally delivered a number of accounting system to many
clients
1. To manages a number on the spot accounting project to satisfy client
needs
2. To be responsible for consulting Integrated accounting system for back
office, logistic and front office.
to maintain current client relationships and encourage repeat business
to be pro-active in developing revenue for the company through
identifying and winning new business opportunities Maintains all sales
systems, such as sales records and reports
to provide sales performance reports to Hotel Management on a regular
to attend posted staff meeting/Briefing in the afternoon to follow up new
Leads
# June 2013 - January 2014
Marketing Representatative
PT. Gama Jaya Sukses
1. to be personally involve and incharge for sales and distribution
operational
2. to coordinate with Gm's or owner for special promotion every month
regularly in different outlet
1. building and maintaining a close and personal relationship with key
account
2. building a synergy with all principals to ensure an optimal product
penetration in the market
3. developing the business by acquiring new accounts and increasing sales
volume of existing ones through trade promotion and event activities
# Jan 2013 - June 2013
Senior Sales & Marketing Manager
Cipta Muda Mandiri
3. to be personally involve and incharge for sales and distribution
operational
4. to coordinate with Gm's or owner for special promotion every month
regularly in different outlet
4. building and maintaining a close and personal relationship with key
account
5. building a synergy with all principals to ensure an optimal product
penetration in the market
6. developing the business by acquiring new accounts and increasing sales
volume of existing ones through trade promotion and event activities
7. To be Responsible for all update new competitor
8. In charge for consulting new outlets to meet standard and procedure
# Feb 2012 - Nov 2012
Sales Managers for All segmentation (Mice, Banquet
Events, corporate, Government, PR &
E-Commerce) Arion Swiss Belhotel,
Bandung (Four Stars) ****
5. To meet and discuss with potential Hotel client concering their inquiries
like Menu Items, about Hotel facilities for their Banquet requirements
volume of attendees, date and time along with other requirements such
as sound stage audiovisual facilities, lightning, etc
6. to work with Hotel Banquet facilities Manager in ensuring that all client
9. requirements as committed in a Sales Contract can be met on the
Schedule indicated
10. to coordinate with Hotel Kitchen production Chef
11. to ensure that Menu items committed in Banquet Sales can be met
12. to assist Marketing Communications Manager in promoting All sales
Products
13. to oversee Hotel hands in preparing Banquet Room to accommodate
client requirements
14. to assists the Director of Sales (Sales & Marketing Manager) in ensuring
consistent usage of Hotel Facilities
15. to maintain current client relationships and encourage repeat business
16. to be pro-active in developing revenue for the hotel through identifying
and winning new business opportunities Maintains all sales systems, such
as sales records and reports
17. to provide sales performance reports to Hotel Management on a regular
18. basis
19. to attend posted staff meeting/Briefing in the afternoon to follow up new
Leads
# May 2011 - Jan 2012
Banquet Sales Managers for MICE, SMERF and Wedding
Segment
The Papandayan Hotel, Bandung (Five Stars) *****
B A N D U N G
1. to meet and discuss with potential Hotel clients concerning their inquiries
about Hotel facilities for their Banquet requirements like Menu Items,
volume of attendees, date and time along with other requirements such
as sound stage audiovisual facilities, lightning, etc
2. to work with Hotel Banquet facilities Manager in ensuring that all client
requirements as committed in a Sales Contract can be met on the
Schedule indicated
3. to coordinate with Hotel Kitchen production Chef to ensure that Menu
items committed in Banquet Sales can be met to assist Marketing
Communications Manager in promoting Banquet sales Products
4. to oversee Hotel hands in preparing Banquet Room to accommodate
client requirements
5. to assists the Director of Sales in ensuring consistent usage of Hotel
Facilities
6. to maintain current client relationships and encourage repeat business
7. to be pro-active in developing revenue for the hotel through identifying
and winning new business opportunities Maintains all sales systems,
such as sales records and reports
8. to provide sales performance reports to Hotel Management on a regular
9. to attend posted staff meeting/Briefing in the afternoon to follow up new
Leads
ACHIVEMENT : Successfully accomplish 1 of the biggest wedding
ceremony of the Yogya Department CEO in Bandung
# Jan 2010 - April 2011
Assistant Sales Managers for Corporate Segment, Grand
Sahid
Jaya Hotel, Jakarta (Five Stars) *****
1. to attend posted staff meeting/Briefing in the morning to discuss the
urgent matter for today
2. Outside sales calls (Five Company per day) are a priority in this position.
3. assists the Director of Sales and the Sales Manager in ensuring
consistent usage of hotel facilities.
4. to maintain current client relationships and encourage repeat business.
5. assist Sales Managers and Directors with administrative duties
6. To be pro-active in developing revenue for the hotel through identifying
and winning new business opportunities
7. Maintains all sales systems, such as sales records and reports
8. to attend posted staff meeting/Briefing in the afternoon to follow up new
Leads
# Oct 2010 - Jan 2011
Sales Executive for Corporate Segment
Arya Duta Jakarta Hotel (Five Stars) *****
1. to attend posted staff meeting/Briefing to discuss the urgent matter for
today
2. Outside sales calls are a priority in this position.
1. assists the director of sales and the sales manager in ensuring consistent
usage of hotel facilities.
3. to maintain current client relationships and encourage repeat business.
4. assist sales managers and directors with administrative duties
5. To be pro-active in developing revenue for the hotel through identifying
and winning new business opportunities
6. Maintains all sales systems, such as sales records and reports
7. to attend posted staff meeting/Briefing in the afternoon to follow up new
Leads
# August 2009 - Sept 2010
Butler Coordinator (FO), Assistant Manager (F& B)
Padma Hotel Bandung (Five Stars) *****
1. to be responsible for quality of service of the Butler for every shift
1. to be responsible for every luggage that would be send or keep at the
Lobby area
to be responsible for the quality of product and service for all the F&B for
Room Service
2. to be prompt for the schedule shift and to attend all staff meeting
3. to be responsible for night shift closing ( Night Manager )
4. Report directly to Front Office Manager for any suddenly changes
5. Attending morning briefing
6. In charge as Sales Executive at Padma Hotel Bandung for Jakarta
Sales office
ACHIVEMENT : Successfully to assist the Fo and F&B department
for the Pre Opening Team of Padma Hotel Group and becoming
the Representative for Jakarta Sales Office
# Jan 2007 - May 2009
Buffet and Restaurant Waiter Costa Cruise Ships Catering and
Services International, Italy (Four Stars) ****
to attend posted station that assigned by Buffet Supervisor in-charge
to assist co workers in completing their duties
(Buffet Preparation @ breakfast, lunch and tea time)
to be full responsible for one station in the restaurant that assigned by
the Matre'd with one assistant to assist during Dinner time
to perform other side duties assigned by Waiter Supervisor or Matre'd
In-charge during closing time
ACHIVEMENT : To be promoted as one of the Assistant Waiter of
The Restaurant for not more 1 Contract. And Finish it with The
waiter position.
# Feb 2006 - Dec 2007
Room Service and Italian Rest Waiters (Pre-opening team)
Shangri-La Hotel, Jakarta (Five Stars) *****
to attend posted staff meeting
to assist co workers in completing their duties
to report for schedule shift on time
to complete all other duties assigned by Supervisor in-charge
ACHIVEMENT : To be promoted as one of the staff for pre
opening the new Italian Restaurant. Since I join as the Room
Service staff, for not more than 6 Month.
# March 2004 - Dec 2006
Food and Beverage Head Waiters (Pre-opening team) ****
Aston Rasuna Hotel and Residence, Jakarta (Four Stars)
to complete all outlet established and assigned duties on time.
to assist all employees in performing their duties.
to ensure all employees are aware of any changes and policies.
to be prompt for the schedule shift and to attend all staff meetings.
to strive and reach the collective goals set forth for the and staff of the
Restaurant Management
to perform any others duties assigned by the Restaurant Manager for the
purpose of facilitating the Restaurant and Hotel operation which may
include reservation the Hotel Restaurant and Banquet.
ACHIVEMENT : Accomplish the pre opening team of one of Aston
International Hotel in Kuningan Area. As the Head Waiter for
The F& B Department
# April 2002 - Feb 2004
Restaurant,Banquet and Room Service Captain
San gria Resort ans Spa, Bandung (Three Stars) ***
to assist all employees in performing their duties.
to be prompt for the schedule shift and to attend all staff meeting.
to make a good coordination between kitchen staff and service for
Promotion and sold out items.
conduct a short briefing.
to strive and reach the collective goals set forth for the management and
staff of the restaurant.
to perform any others duties assigned by the Head Waiters or Restaurant
Manager for the purpose of facilitating the Restaurant and Hotel
operations which may include taking reservations to the Restaurant and
Banquet.
ACHIVEMENT : Having the ability the learn quick an adapt the
environment , promoted not more than 3 month as a Captain in
charge in F& B.
# April 1999 - Nov 2001
Banquet and Pastry Shop Waiters
The Regent and Four Season Hotel, Jakarta (Five Stars) *****
to attend posted staff meeting
to assist co workers in completing their duties
to report for schedule on time
to complete all others duties assigned supervisors in-charge
ACHIVEMENT : Accomplish the main Duties given from the
superior and be a part of the senior staff not more than 6 month
since I join the company
ReferencesMr. John M. Flood (Aston International Jakarta, Vise President)
Mr. Martha Jaya (The Regent Jakarta, Assistant Banquet Manager)
Mr. M. Andriansyah (Harris Hotel Bandung Assistant F&B Director)
Mr. Amry Buntari (Shangri-La Jakarta, Assistant Manager)
Mr. Indra Satriya (Padma Hotel Bandung, F&B Manager)
Mrs. Deni Endrawati (Padma Hotel Bali, Assistant Director of Sales)
Mr. Fransicus Jaya (Arya Duta Jakarta Director of Sales)
Mrs. Rety Alyadu (Grand Sahid Jaya, Director of Sales)
Mr. Richard Mau (The Papandayan Hotel, General Manager)
Ms. Amanda Dahler (Arion Swiss Belhotel Bandung, Director of Sales)
Mr. Tanto Sampurno (PT. Prompt, Managing Director)
Mr. Yannick Salerno (AKIRA BACK INDONESIA JAKARTA., GENERAL MANAGER)