Microsoft BizTalk Server: Spotlight on Cost SavingsName: Sudhir HasbeTitle: Sr. Product ManagerMicrosoft Corporation

Agenda

• Challenges Facing Businesses• What Is BizTalk Server?• How to Cut Costs with BizTalk Server

− Maximize Long-Term ROI− Drive Business Efficiency− Extract More Value from Investments− Boost Business Agility

Challenges Facing Businesses• Maximize value

from existing investments

• New investments must bring tangible returns and save money

… in short, do more

with less

BizTalk Server Overview

Cutting costs with BizTalk

1. Drive Business Efficiency

2. Increase Productivity of IT Organization

3. Extract Value from Existing IT Investments

Lowest Total Cost of Ownership(TCO)

Integrate• The Glue

that binds your systems together.

Connect• The Bridge

that connects you and your business partners.

Analyze• The pair of

Binoculars that provide visibility into your business.

Reliable Messaging

/ Orchestrat

ion

Enterprise Statistics for BizTalk Server8,500 global customers – 83% of Global 2000 customers

90% of Global 100 customers are running Microsoft® BizTalk® Server

23 of the 27 EU member governments use BizTalk Server to provide government services

6 of the 8 largest U.S. pharmaceutical companies use BizTalk Server

4 of the 5 largest U.S. electronics parts manufacturers use BizTalk Server

9 of the 10 largest U.S. telecommunications companies use BizTalk Server

9 of the 10 largest U.S. aerospace and defense companies run BizTalk Server

5 of the 8 largest U.S. chemical companies run BizTalk Server

4 of the 5 largest U.S. railroads run BizTalk Server

9 of the 10 largest insurance companies in the world run BizTalk Server

Cut Costs with BizTalk ServerMaximize Long-Term ROI

• Lowest cost in industry – Upfront cost is often less than annual maintenance cost for competition

• Continual innovation – Releases every two years delivers value for Software Assurance customers

• Breadth of functionality – Single package includes B2B, RFID, EDI, BAM, industry accelerators, and adapters

• XML• B2B

• EAI (partner adapters)

• Vertical B2B

• BPM• Partner

Adapters

• SOA/ESB• Adapters

in Box• Host

Integration

• SOA/ESB • BPM• Extend

B2B (+EDI/AS2)

• RFID

V5BizTalk Server 2006 R2

V4BizTal

k Serve

r 2006

V3BizTal

k Serve

r 2004

V2BizTal

k Serve

r 2002

V1Microsoft® BizTalk®

Server 2000

500Customers

2,000Customers

4,000Customer

s

7,000Customer

s

8,000Customer

s

V6BizTalk Server 2009

• ESB(2.0) • BPM• Extend

B2B• BAM+• ALM

Support• RFID

Mobile and Standard Pack

• New Adapters

• Update Swift

Cut Costs with BizTalk ServerInnovate every 2 – 3 years

Adapter Supported Versions

SAPSAP R/3 4.x, R/3 6.20 (Enterprise), and SAP ECC 6.0

PeopleSoft Enterprise

PeopleTools Versions 8.17.02, 8.43, 8.45, 8.46, 8.47, 8.48, and 9.0

JD Edwards OneWorld XE

PeopleTools Versions 8.17.02, 8.43, 8.45, 8.46, 8.47, 8.48, and 9.0

JD Edwards EnterpriseOne

8.10, and 8.11, and 8.12 with Tools Release 8.93, 8.94, 8.95 and 8.96

ODBC Adapter for Oracle Database

8.10, and 8.11, and 8.12 with Tools Release 8.93, 8.94, 8.95 and 8.96

Siebel eBusiness Applications

Oracle 8i (8.1.6.0), 9i (9.2.0.1), or 10g

TIBCO Rendezvous 7.0, 7.5.*, 7.7.*, and 7.8.*

TIBCO Enterprise Message Service

7.3, 7.5.4, 8.1.1

PeopleSoft Enterprise

4.3, 4.4.3, 5.0

Host Applications

IBM CICS TS for VSE/ESA V2R3IBM CICS TS for z/OS V2.2, V2.3, V3.1IBM IMS V8.1 with IMS Connect 2.1, 2.2IBM OS/400 V5R2, OS/400 V5R3, i5/OS V5R4

IBM DB2

IBM DB2 V7 and V8 for z/OSIBM OS/400 V5R2, OS/400 V5R3, i5/OS V5R4IBM DB2 UDB for Windows, Linux, AIX, Solaris V7.2, V8.2, V9

Host FilesIBM DFM V1R4, V1R5, V1R6, V1R7IBM OS/400 V5R2, OS/400 V5R3, i5/OS V5R4

Adapter Supported Versions

WebSphere MQ (Client Based)

5.3 with Fix Pack 10 or higher and 6.0 with Fix Pack 1.1 or higher

WebSphere MQ5.3 with Fix Pack 10 or higher and 6.0 with Fix Pack 1 or higher

MSMQ 2.0 and 3.0

FILE Not applicable

FTP Not applicable

HTTP Not applicable

POP3 Not applicable

SMTP Not applicable

SOAP Not applicable

SQL Not applicable

Windows® Communication Foundation (WCF)

Microsoft .NET Framework 3.5

Windows SharePoint® Services

Windows SharePoint Services 3.0

Cut Costs with BizTalk ServerMaximize Long-Term ROI

Cut Costs with BizTalk ServerMaximize Long-Term ROI

“We were able to deliver a lot of functionality very quickly. There’s no way we could have accomplished so much in such a short period of time—and at such low development costs—with any other application platform. “

~ David Stefanich, CIO, Accuride

“To automate this process from scratch would have cost us millions. In other words, without BizTalk Server, we would not have been able to achieve this solution, because the costs would have been too prohibitive.”

~ Ralph Osburn, Technology Manager, A-dec

Cut Costs with BizTalk ServerDrive Business Efficiency

• Automate business processes and eliminate manual processes

• Take advantage of RFID technology for real-time visibility

• Measure process efficiency with BAM

Cut Costs with BizTalk ServerDrive Business Efficiency

Horizontal

Extended supply chain

Audit and controls

Employee self-service

IT provisioning

Sales analytics

Customer service

Manufacturing,

Distribution, and Retail

Supply-chain execution

Plant operations

Multichannel retail

Store systems and point of

sale

Financial Services

Payments processing (SWIFT B2B integration)

Insurance value chain

Branch integration

Channel renewal

Hospitality,Airlines, andOil and Gas

Improvements in customer

loyalty programs

Reduced labor costs in

resorts with self-service

Consolidation of payment processing

Reduced lost baggage

Improvements in

maintenance and repair of

assets

Public/Healthcare

Citizen service and e-forms

Reduced in errors in

healthcare service delivery

Electronic health records and connected

health

Health information

networks and clinical

governance

Cut Costs with BizTalk ServerDrive Business Efficiency

“We would need as many as 20 additional employees to complete the same amount of work that this one automated system is performing.”

~ Chris Etzel, Manufacturing Engineer, A-dec

“In the past, our sales and service representatives were encumbered by customer support issues and inquiries. They were spending a significant amount of time reconciling customer, benefits, and accounting information from various systems. This reconciliation is now handled by Simply Unum, enabling our sales representatives to focus on sales, and our service representatives to focus on customer service.”

~ Mike Mason, Director of Enterprise Architecture, Unum

Cut Costs with BizTalk ServerExtract More Value from Investments

• Avoid rip-and-replace situations by connecting to legacy systems

• Safely eliminate high-cost B2B/EDI infrastructure

• Use virtualization to reduce the cost of infrastructure

Cut Costs with BizTalk ServerExtract More Value from Investments

“Microsoft tools and techniques also help us to integrate with non-Microsoft technologies, so we can use the software that best aligns with our business strategy.”

~ Jeremy Lock, Head of IT, British Energy

“BizTalk Server R2 fits into important IT architectural principles, particularly reusing existing technology while reducing the complexity of systems. It helps the IT department deliver solutions cheaper and faster and get more reuse out of our older systems. BizTalk Server 2006 R2 helps breathe new life into old applications and can be used as a vehicle for delivering new solutions.”

~ Chris Robb, Practice Manager of Share Services, ASB

Cut Costs with BizTalk ServerBoost Business Agility

• Respond to business requests faster• Composite

applications• Industry accelerators

• Integrate newly acquired systems

• Take advantage of existing IT skills

Cut Costs with BizTalk ServerBoost Business Agility

More Efficient Cost Center

Managed IT infrastructure with limited automation

Managed and consolidated IT infrastructure

with maximum automation

Business Enabler

Cost Center

Uncoordinated, manual

infrastructure

Fully automated management,

dynamic resource usage, business-

linked SLAs

Strategic Asset

Cut Costs with BizTalk ServerBoost Business Agility

“Our IT department is under pressure to get more projects done, faster and with fewer resources. We don’t have the luxury of allowing projects to take weeks or months anymore; we must finish them in days or even hours. BizTalk Server 2006 R2 supports an IT model that makes this speed and agility possible.”

~ Mike Sorrells, Infrastructure Analyst III, Scana

“As Microsoft continues to extend the integration capabilities of BizTalk Server to support new standards, we’ll be able to easily take advantage of those capabilities without having to learn any new technologies or tools.”

~ Matt Dewig, Manager of Web Applications, Accuride

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

Drive Business Efficiency

More predictable factory operations

Improved developer productivity

Complete customer visibility into the manufacturing process

Rapid, cost-effective implementation

The company used the Microsoft® application platform to deliver a solution that streamlines integration, improves factory operations and production planning, and provides customers with full visibility into the status of work done on their behalf.

Accuride’s IBM iSeries–based Electronic Data Interchange (EDI) solution made it difficult to correct errors, was hard to maintain, and costly to operate and support.

Vehicle Parts Manufacturer Streamlines Production And Delivers New Customer Value

“Not only have we taken IT out of supporting daily business processes, but we’ve also streamlined those processes and given customers visibility into the value

we provide within the procurement cycle.”David Stefanich, Chief Information Officer, Accuride

Collaborate faster district, departments, hospitals, and healthcare services

Orchestrate all its third-party applications

28 percent higher throughput

Cost-effective IT infrastructure

Microsoft® BizTalk® Server is providing the standardized environment HUS needs and easily integrates with a variety of essential applications and software that are critical to the operation of its hospitals.

Wide range of third-party applications

Exchange of information across hospitals is a challenge

Cost efficiency and ensuring critical systems did not suffer downtime

Limited scalability and inefficient collaboration

Hospital District Connects Systems, Improves Communications

“The efficiency of how we deal with patients has improved remarkably and the scalability of the solution

means we can continue to grow for the foreseeable future—and this at a low cost.”

Mikko Rotonen, Development Director, HUS ICT and Medical Engineering

Order-fulfillment time cut in half

Warehouse inventory reduced by 60 percent

Scalability increased Implementation

expedited Operations visibility

enhanced

Deployed the S3Edge RTVS™ solution suite for warehouse visibility

Uses RFID technology in Microsoft® BizTalk® RFID Mobile and BizTalk 2006 R2 to give warehouse managers a real-time view of warehouse operations

RiteCare wanted to scale its warehouse operations to accommodate a rapid increase in stores without significantly increasing overhead

It also wanted to reduce order turnaround time and improve order accuracy

Pharmacy Chain Cuts Order Turnaround Time in Half with Mobile RFID Workflow Solution

“BizTalk RFID Mobile, delivered with S3Edge RTVS, will help us serve many more stores for about the same cost

that we have now. Saving the cost of adding even 10 employees  will return my investment.”

Seshu Guddanti, Managing Director, RiteCare Pharmacy

 

Sped valve inspections up to 15 percent

Improved data accuracy

Increased office productivity 5 to 15 percent

Provided for future innovation

Engaged IDBLUE to deploy an automated valve-inspection solution built with Microsoft® BizTalk® RFID Mobile and the Microsoft .NET Compact Framework

Issued Windows Mobile® devices to employees

Streamline onshore and offshore valve inspections

Facilitate data analysis and the exchange of information for employees and customers

Minimize manual data entry

Engineering Firm Uses Radio Frequency Identification (RFID) to Automate Inspections

“Our maintenance and quality control personnel find that the solution built on BizTalk RFID Mobile has accelerated

inspections by 5 to 15 percent.”Andrew Stephen, Works Manager, Score Group plc

Extract More Value from Investments

U.S.$700 million in incremental premium revenue anticipated

Improved benefits administration for small-business customers

Streamlined operational efficiency

Built and implemented an advanced service-oriented architecture using Microsoft® Visual Studio® 2005 Team Suite and Microsoft BizTalk® Server 2006

Unum’s roughly 60 disconnected legacy systems were inhibiting the company’s ability to sell benefits and service small-business customers effectively

Insurance Leader to Deliver $700 million in Revenue With Service-Oriented Architecture

“Simply Unum has been heralded as the largest, most complex, and most collaborative project success

story in the company’s history. It has become a model for everything we do.”

Cissy Grebowski, Vice President of the Simply Unum Program, Unum

Faster customer integration into e-commerce environment

Improved transaction monitoring

Reduced IT support requirements

Quicker system troubleshooting

Implemented Microsoft® BizTalk® Server 2006 R2

Integrated all major customers onto one e-commerce platform

Visy required multiple interfaces to conduct e-commerce transactions with clients

Adapting systems to new customers took too much time, leaving to bottlenecks.

Transaction monitoring was poor

Packaging Company Eliminates E-Commerce Logjam With Microsoft BizTalk Server

“We are now increasing the proportion of business that Visy transacts via e-commerce. We process a lot more transactions in a lot less time

with fewer resources.”Jeffrey Rochman, E-Business Manager, Visy Industries

Boost Business Agility

Cut development work by 70 percent

Short time-to-market Easy management Technology independent High scalability Fast-growing user base Enables new services Improved operations

management

Microsoft® BizTalk® Server for business process integration

Orchestration helps business analysts and developers to independently change and evolve processes and application building blocks, without having to redesign the entire solution.

 

Establish a reliable IT infrastructure to deliver services through new delivery channels, such as by Internet and telephone

The bank found it difficult to add new services due to its rigid IT infrastructure

Bank Achieves Fast Time-to-Market, Cuts Development Work by 70 Percent

“BizTalk Server 2006 could also protect our previous IT investments because it easily integrates with other technologies, including Microsoft SQL Server 2005 data management software

and Windows Server 2003 operating system.”Faizal Eledath, Chief Information Officer, Dubai Bank

Streamlines EDI business processes

Supports an efficient multitier IT model

Simplifies IT management and reduces IT costs

Speeds up application development

Deployed Microsoft® BizTalk® Server as part of the Microsoft application platform

Used the Microsoft Visual Studio® 2005 Professional Edition development system to create and modify BPM applications

Needed to better support business process management (BPM) functions, such as billing, payroll, and electronic data interchange (EDI) transactions

Wanted to streamline development of BPM applications

SCANA Streamlines Development, Cuts Costs with Business Process Management Solution

“We don’t have the luxury of allowing projects to take weeks or months anymore; we must finish them in days or even hours. BizTalk Server 2006 R2 supports an IT

model that makes this speed and agility possible.”Mike Sorrells, Infrastructure Analyst III, SCANA

Adjusts to environment

Reduces development costs

Provides business control

Supports business needs

A service-oriented architecture encompassing a new Enterprise Service Bus based on Microsoft® BizTalk® Server and Microsoft SQL Server®.

 

BRITISH Energy Trading & Sales was looking for an IT environment that would effectively support its integrated wholesale and retail trading divisions with improved business intelligence solutions.

British Energy Trading & Sales Supports Integration With Business Intelligence Tools

“Everything we create should be reusable and available for the next project or business request. We expect the investment in Microsoft technologies and strong design patterns to reduce our implementation

costs by around 20 percent.”Jeremy Lock, Head of IT, British Energy Trading & Sales