customers feel better under the travelers umbrella. you ... · customers feel better under the...
TRANSCRIPT
The Travelers Advantage National Strength
and Stability Breadth of Personal and
Commercial Insurance Offerings
Customers Feel Better Under the Travelers Umbrella. You can, too.
Local Expertise Innovative Solutions Award-Winning,
Easy-to-Use Technology
Industry-Leading Sales & Marketing Programs
Superior Claim Service Brand Power
The Travelers Indemnity Company and its property casualty affiliatesOne Tower SquareHartford, CT 06183
travelers.com
This material is for informational purposes only. All statements herein are subject to the provisions, exclusions and conditions of the applicable policy. For an actual description of all coverages, terms and conditions, refer to the insurance policy. Coverages are subject to individual insureds meeting our underwriting qualifications and to state availability.
© 2007 The Travelers Companies, Inc. All rights reserved. PL-13751 New 12-07
Financial Strength and Security A+ A.M. Best Rating* Market Clout - #11 in Auto and #5 in Home1
Breadth of Services: 23 major business lines 2nd largest writer of home and auto through
independent agents2
In 2006, Travelers grew significantly faster than the next independent agency carrier.
Helping Agents Grow One2One Customer Loyalty Program
- Retention, Rounding and Win-back - Travelers and Non-branded communications
Acquisition, Lead Generation Programs - Print Ads, Drop Ads, Direct Mail
Agency Development Funds - Co-op Programs
On-line access to marketing programs and materials - In-SynchTools.com - Agent HQSM
Culture of Innovation First to market with solutions for over 140 years
- 1st to insure against accidents (1864) - 1st to write an auto policy (1897) - 1st to open school to train insurance agents (1903) - 1st to insure against Identity Theft
Products that meet your customers’ changing lifestyles - Home, Auto, Boat, Personal Articles, Umbrella - Flood, Renters, Condo and now...Wedding!
Sophisticated rating capabilities that targets a very high percentage of the population
- Quantum Auto®, Quantum Homesm and Quantum Boat®
Discounts with New Home Buyer Credits and for multi-policy holders
Superior Claim Service A commitment to excellence
- 24-hour claim reporting, 365 days a year - 75 claim centers and more than 100 additional points for claim
handling locally - 13,000 dedicated claim employees, 96 percent of whom handle
claims directly Industry-leading Claim Training Center - Claim University National Catastrophe Response Team
- Prepared to respond to disasters anywhere in the country - CAT Van - Five self-contained claim offices contain necessary
equipment to respond to a disaster anywhere in the country within 24 hours
ConciergeCLAIM provides the highest level of auto claim service, with a customer satisfaction rate of over 99 percent3
Business Service Center Expertise Travelers has four state-of-the-art regional service centers dedicated
to improving the agent and customer experience
Local Underwriting staff a phone call away that understands the unique needs of your state
Industry-leading Customer Care Center is an optional service program where Travelers services agent’s book. Allows agent to focus efforts on new business and overall growth
Dedicated training resources in each Service Center to ensure staff knowledge is always current with company product and service standards
Local Agent Focus and Support Local Sales Team
- 175 locally domiciled Sales Executives - 14 sales regions with local management and accountability - Significant industry experience, understand your market
Agency Training - Agency Development Workshops - Local Automation/Technology Support
Local U/W and Pricing Experience Travelers Claim Representatives
- Real-time deployment - Minimal third-party involvement - Response time measured in hours, not days
Brand Strength and Leadership Building a Powerful Brand
- Return of the red umbrella! - National television and print advertising
The Travelers Championship - PGA Event with leading golfers
Local charitable contributions and sponsorships - more than $15.5 million in community support in 2006
Leading-edge Technology Agent HQ – one-stop shop for tools and information User-friendly ATLAS3(SM) Web-based issue system Personalized Automation Training – in person, classroom or
via Webinar Links to agency third-party software MyTravelers.com – customer-dedicated site to pay bills, check
claim status, get policy information
*A.M. Best’s rating of A+ applies to certain insurance subsidiaries of Travelers that are members of Travelers Insurance Companies pool; other subsidiaries are included in another rating pool or are separately rated. For a listing of companies rated by A.M. Best and other rating services visit www.travelers.com. Ratings listed herein are as of October 25, 2007, are used with permission, and are subject to changes by the rating services. For the latest rating, access www.ambest.com.1A.M. Best Company, Inc. “2006 Industry Leaders – Automobile Results, 2006 market share” and “2006 Industry Leaders – Homeowners Results, 2006 market share”2Based on 2006 direct written premium, according to A.M. Best3Based on Travelers customer surveys
Your customers depend on you to find them protection for when they need it most. With Travelers, you can be
confident that their trust in you is well-placed. For over 140 years, Travelers has been recognized for financial
strength, security and innovation. We wrote the first auto policy and continue to lead the industry through the
development of innovative products and services. Today, we are a leading national carrier with unique local
expertise that enables us to adapt our innovative products, services, and technology to local markets.