customer testimonials

Sabre® CentralCommandSM

with Agresso

customer testimonials:

Adelman Travel Group

Wal*Mart Global Travel Services

January 2004

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Sabre CentralCommand with Agresso

The first fully integrated end-to-end business information system for travel agencies

Reconciles travel and financial information for unparalleled capabilities to measure, understand and manage your business

Provides significant cost savings and improves productivity through streamlined procedures

Available on-site or as an Application Services Provider (ASP) solution

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Financial ProcessingBalance TablesAd Hoc QueryingReportingGlobal CapabilityMulti-currency processingMulti-lingual financialsMulti-GDS


Financial andClient Servicesapplications

BudgetingCash General LedgerAccounts ReceivableAccounts PayableCustomer StatementsAgent StatementsBank Reconciliation

Travelapplications

BSP / ARC / IARSales Entry / ModifyInterface ManagerData ParseMaster FilesReconciliationData Validation

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The described benefits of using Sabre CentralCommand with Agresso were furnished by actual customers of the application. Result may vary by user.

Sabre Travel Network cannot guarantee that a customer will see equivalent benefit described by other customers.

Customer Testimonials

Amy Skaar, Controller Adelman Travel Group

R. Shawn McGrew

ARC Manager/Corporate Travel AnalystWal*Mart Global Travel Services

–

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Ranked among the Top 30 US Travel management Companies, Adelman currently services a broad range of customers ranging from $500,000 to $15,000,000 in annual air sales. In 2004 they will process in excess of 350,000 air transactions.

Sabre CentralCommand is able to feed their reporting system daily as well as meeting the internal needs of Adelman’s Diverse Vacations, Account Management and Meetings Divisions.

Adelman Travel Group

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Adelman Travel Group — Transformation of a business

Floundering Hey this is Cool! How did we live without it ?

Installation

Training

Base Functionality

Getting the Job done

Automation of JE’s

Emailing Stmts & Reports

Customizing views

Automated invoice approval

Consolidated hotel/car

Billing

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PayrollExpense Reporting

NPC/Pegasus

Branch F/S

ADP•Auto entry payroll department

•Improved confidentiality

•Reduced time by 75%

•1722 lines of data!

Concur• Auto entry• Improved

details with name

• Reduced time by 75%

• 1138 lines of data!

NPC•Auto import of cash receipts

•Auto match of Southwest

•Now at customer level

•Better data and 50% time savings

Excel•Macro drivenProcess replaced

•70 stmts in 10 minutes

•Reduced time by 75%

Adelman Travel Group — How far have we come?


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Adelman Travel Group — Costs saved per transaction

Agresso Advantage

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000

55000

2003 2004 2005

Nu

mb

er A

ir T

ran

s

$0.00

$0.20

$0.40

$0.60

$0.80

$1.00

$1.20

$1.40

Co

st p

er T

ran

s

AirHotelCost Per

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Monthly Agresso Savings $16,000

Monthly Productivity Increase $ 9,475

Monthly Savings $25,475

Adelman’s ANNUAL SAVINGS $305,723

Adelman Travel Group — Aggregate $ and ¢

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“ I am very satisfied with the efficiencies Sabre CentralCommand has been able to provide to Adelman Travel. As a growth oriented organization, the ability to make timely decisions is paramount to success.

We are constantly developing new parameters for measuring the success of our operations, and CentralCommand has been able to easily adapt to those changes. We are light years ahead of where we were before, and I envision this experience continuing. ”

– Amy Skaar, Controller Adelman Travel Group

Adelman Travel Group — Customer Quote


Amy Skaar, Controller Adelman Travel Group

R. Shawn McGrew

ARC Manager/Corporate Travel AnalystWal*Mart Global Travel Services

–

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As part of the world's largest retailer, the Wal*Mart Global Travel Services Group is still fairly young, but is one of the fastest growing divisions. In 2004, the Corporate Travel Department will issue approx. 85,000 tickets.

It is absolutely critical to have efficient reconciliation processes to accurately capture data in order to provide reporting to multiple levels of management quickly. Wal*Mart executives have industry leading expectations in the quality and quantity in the data they receive.


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Average - 1600 transactions per week (includes - straight sales/refunds/debit memos/exchanges)

Reports

25 weekly reports (agents/marketshare/online bookings, etc)

23 Executive quarterly reports (each with 10 components)

Weekly adhoc report requests

Over 2300 reports annually


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Security-Air

Pre 9/11 — relied on 3rd party reporting(usually 2-3 weeks behind)

Post 9/11 — Travelbase — quicker, but not accurate(within the week, but tables complicated/confusing)

Post 9/11 — Sabre CentralCommand — matter of seconds (ability to run a query and export in Excel in <30 sec.)


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Security-Hotel

Previously relied solely on suppliers for reporting

Travelbase helped capture more, but sometimes GK segments not included in reports

Sabre CentralCommand allows to capture straight from the ‘Hotel’ tables enabling to capture more hotel bookings making them reportable


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Excelerator

Allows pre-set templates

Ability to save file immediately

Formulas … save the day!

Cuts down on time/energy

Meet company standards


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Errors

Minimized

Modifiable errors

Fatal errors easier to track

Warning messages cut back on looking for errors


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Time-Saved (approximate)

Manual ARC reconciliation vs. Sabre CentralCommand —

Saved 3 hours

Correcting errors —

Saved 2-3 hours

Reporting

Saved 2 hours weekly reports

Saved 92 hours on Exec reports

Saved 15-100 minutes on adhoc reports


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Help/Support Desk

Quick/Turn-around

Reliable

Responsive

Website user friendly

Knowledgeable

Willing to find solutions


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“The capabilities of Sabre CentralCommand have allowed us to move our business to a higher level. We (Wal*Mart Stores, Inc.), as a global company need the ability to implement our practices across the globe to have standard levels of not only capturing data, but also in the reporting of this data.

Sabre CentralCommand allows us to do this in a timely fashion while saving our company money which ultimately translates into savings for our customers worldwide. ”

– R. Shawn McGrew, ARC Manager/Corporate Travel Analyst Wal*Mart Global Travel Services


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Advantages of CentralCommand

Enable managers to understand, develop and operate their business better

Provide significant cost savings and maximum return on investment

Empower employees and decentralize responsibility

Improve productivity through 24 x 7 access and streamlined procedures

Drastically reduce end user training requirements

Deliver access to critical business information

Enable + Empower + Improve + Deliver = Success

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