customer technical services catalogue

Customer Technical Services

Asysco offers the following Customer Technical Services……

AMT-LION Environment Site Survey AMT-LION Modernisation Services

AMT-LION Optimisation Services AMT-LION Web-Enabling Services

Upgrade Services AMT-LION Training

AMT Support Tailor Made Software

September 2012 2 Company Confidential

CUSTOMER TECHNICAL SERVICES

INTRODUCTION This document provides a summary of services available from Asysco for customers having

completed a migration.

Asysco’s experience is that customer’s of our AMT LION and VS solutions often have a need

for specific services following the migration and indeed may wish to develop and maintain a

long term relationship with Asysco.

Our services are designed to give clients access to Asysco’s expertise and knowledge for an

indefinite period following the migration to an open platform.

Asysco offers the following Customer Services………

AMT-LION Environment Site Survey

AMT-LION Modernisation Services AMT-LION Optimisation Services

AMT-LION Web-Enabling Services Upgrade Services

AMT-LION Training AMT Support

Tailor Made Software


CONTENTS

INTRODUCTION............................................................................. 2

CONTENTS ................................................................................... 3

1. AMT-LION ENVIRONMENT SITE SURVEY ................................... 4

2. AMT-LION MODERNISATION SERVICES .................................... 5

LION SCREENS MODERNISATION 6

LION REPORTS MODERNISATION 6

LION INTERFACES MODERNISATION 6

3. AMT-LION OPTIMISATION SERVICES ........................................ 7

LION FORM OPTIMISATION 8

LION REPORT OPTIMISATION 8

LION DATABASE OPTIMISATION 8

LION WSF SCRIPT OPTIMISATION 8

4. AMT-LION WEB-ENABLING SERVICES ....................................... 9

BASIC WEB-ENABLING SERVICES 9

ADVANCED WEB-ENABLING SERVICE 9

CUSTOM WEB DESIGN 10

5. UPGRADE SERVICES ............................................................. 11

6. AMT-LION TRAINING ............................................................. 12

LION SYSTEM ADMINISTRATION & OPERATION 13

LION DEVELOPER – PRIMARY 14

LION DEVELOPER – ADVANCED 15

7. AMT SUPPORT ...................................................................... 18

EMERGENCY 24/7 TELEPHONE SUPPORT 18

DIARY SPECIFIC EVENT SUPPORT 18

ON-SITE SUPPORT & MENTORING 19

8. TAILOR MADE SOFTWARE (TMS)............................................. 20


1. AMT-LION ENVIRONMENT SITE SURVEY

This service provides our customers with an inventory of your existing AMT system including

the hardware and software environments, and the business processes, in order to

recommend specific measures:

To modernise and uplift the system

To improve performance

To make business processes more efficient

To optimise the management of the environment

For AMT upgrade recommendations

… and others

At the same time, needs in the areas of training and support will be detected and discussed.

Scope: Complete analysis of AMT environment.

Duration: Dependent on the magnitude and complexity of the customer’s AMT

installation.

Location: Partly onsite and partly offsite.

Charges: Dependent on scope and duration.

This service should be considered as the basis for the items

described in this catalogue.


2. AMT-LION MODERNISATION SERVICES This service provides our customers with the expertise to facilitate the modernisation of

your AMT-LION system and applications by AMT-LION Application Modernisation Services.

Modernisation services can be performed on all currently supported releases of LION.

All of our modernisation services are able to be used individually or combined to create the

best modernisation package to suit your needs.

MODERNISATION BENEFITS

Give a new look and feel to your online forms

Bring your end-user applications into compliance with current GUI standards and

practices

Speed up application workflow for end-users by leveraging advanced object-oriented

controls such as data grids

Improve navigation and speed up development with reusable tool bars, menu bars

and hyperlinks

Convert your text-based reports into graphical reports complete with images, custom

fonts, colors, charts and diagrams

Replace flat file, FTP based interfaces with modern API, COM or Web Services

interfaces.

Onsite and/or Offsite work can be scheduled to suit your needs

Please contact us to discuss your needs and get a quote for the project.

*because of the dynamic nature of objects and code in client environments,

objects that are submitted for modernisation will need to be analyzed in order to determine scope, duration and cost for the requested

modernisation tasks


MODERNISATION OFFERINGS

LION SCREENS MODERNISATION

What’s Included?

Review submitted LION Form layouts

and code integration

Provide recommendations for optimal,

object-oriented control types and

placement

Collaborate on design choices such as

image placement, fonts, colors and

control layouts

Create templates to easily replicate the

design choices across all existing and

newly added screens

Work alongside customer development

staff to transfer knowledge of the

screen modernisation process and

techniques

Duration

Based on number of objects and lines of code

submitted for modernisation

LION REPORTS MODERNISATION

What’s Included?

Review current LION Report layouts

and code integration

Provide recommendations for optimal

use of charts and graphs in place of or

in conjunction with raw data

Collaborate on design choices such as

image placement, fonts, colors and

layouts

Create templates to easily replicate the

design choices across all existing and

newly added reports

Work alongside customer development

Staff to transfer knowledge of the

report modernisation process and

techniques

Duration

Based on number of objects and lines of code


LION INTERFACES MODERNISATION

What’s Included? Review submitted interfaces

Provide recommendations for the preferred method to replace each interface (API, COM, Web Services etc…)

Implement each replacement interface in a test environment

Work alongside customer to test and qualify each replacement interface

Duration Based on number of objects and lines of code



3. AMT-LION OPTIMISATION SERVICES This service provides our customers with the expertise to substantially improve the

performance of your AMT-LION system and applications by AMT-LION Optimisation

Services. Optimisation can be performed on all currently supported releases of LION.

All of our optimisation services are able to be used individually or combined to create the

best optimisation package for your optimisation needs.

OPTIMISATION BENEFITS

Improve the response time of your online forms

Substantially speed up batch processing

Dramatically decrease time needed to run reports

Implement optimisation strategies, such as composite indexes, stored procedures,

SQL aggregate functions and inner/outer joins within SQL and Oracle to speed up

overall database processing

Leverage the advanced system settings within LION Control Center to aid in

optimisation

Transfer optimisation knowledge to your employees

Onsite and/or Offsite work can be scheduled to suit your needs


*because of the dynamic nature of objects and code in client environments,

objects that are submitted for optimisation will need to be analyzed in order to determine scope, duration and cost for the requested optimisation

tasks


OPTIMISATION OFFERINGS LION FORM OPTIMISATION

What’s Included?

Review submitted LION Form

layouts and code integration

Determine and implement best

refactoring techniques to increase

performance

Leverage any system level changes

that are determined to benefit

online performance

Duration

Based on number of objects and lines of

code submitted for optimisation

LION REPORT OPTIMISATION

What’s Included?

Review current LION Report

layouts and code integration



performance

Establish new reports where

parallel processing can be utilized

Leverage any system level

changes that are determined to

benefit Report performance

Duration



LION DATABASE OPTIMISATION

What’s Included?

Analyze LION database environment

Leverage database environment to

create/update objects for

optimisation of data retrieval and

overall performance

Duration

Based on database size (tables, stored

procedures, indexes and other supporting

objects)

LION WSF SCRIPT OPTIMISATION

What’s Included?

Review WSF scripts and code

integration



performance

Extend functionality of WSF scripts

with customisation and tuning of

client Visual Basic libraries

Duration




4. AMT-LION WEB-ENABLING SERVICES

AMT-LION Web-enabling services offering is aimed at providing our customers with the

knowledge and custom coding needed to extend and take full advantage of AMT-LION’s web

features.

To assist you with your implementation of an AMT-LION Web enabled application, Asysco

offers several service packages, (outlined further).


BASIC WEB-ENABLING SERVICES

What’s included?

The basic web-enabling service offers the

following:

Consultation for determining the

preferred schema for the web

environment (Domain names, SSL,

etc.).

Setup and configuration of LION’s

Web environment.

Setup and configuration of

Microsoft’s Internet Information

Server (IIS). *

Enabling of existing LION

forms/applications for use on the

web.

Duration

This service package allows for 3-5 days

for the configuration of the web

environment, and for providing the training

needed to enable existing LION screens

and maintain the web environment.

*Asysco only offers its expertise with the

setup and configuration of IIS in an

advisory capacity. The customer must

agree to take full responsibility for the

approval and administration any changes

to the IIS implementation.

ADVANCED WEB-ENABLING SERVICE

What’s included?

The advanced web-enabling service offers the

following:

Consultation for determining the

preferred scheme for the web

environment (Domain names, SSL,

etc.)

Setup and configuration of LION’s Web

environment

Setup and configuration of Microsoft’s

Internet Information Server (IIS) *

Enabling of existing LION

Duration

This service package allows for a total of 5-10

days consultancy, which includes:

The configuration of the web

environment, and for providing the

training needed to enable existing LION

screens and maintain the web

environment

Custom development and training for

selected web solutions implemented in

LION


forms/applications for use on the web

Creation of a basic custom web

template for the LION web framework

Creation of custom error and

redirection page templates.

Development of application specific

JavaScript solutions

*Asysco only offers its expertise with the setup

and configuration of IIS in an advisory capacity.

The customer must agree to take full

responsibility for the approval and administration

any changes to the IIS implementation.

--Enabling Services

CUSTOM WEB DESIGN What’s included?

The custom web design service is an à la

carte offering providing the follow options:

Creation of a custom web template

and framework for the LION web

environment

Creation of custom error and

redirection page templates

Development of application specific

JavaScript solutions

Development of web specific layouts

and behaviors within existing LION

applications

Development of new LION applications

designed to leverage functionality

from existing LION applications

Graphical design or assistance with

implementing existing graphical

layouts in LION’s web module

Duration

This service package allows for a variable

amount of time to be determined by the

complexity of the requested solutions


5. UPGRADE SERVICES

BASIC UPGRADE SERVICE

What’s included?

The basic upgrade service offers the following

On-site support and guidance in

performing the upgrade of the AMT-

LION environment

Training in all currently supported

releases of LION.

Duration

This upgrade service allows for 5 days for

performing the actual upgrade, and

providing the training in the new

AMT-LION environment

FULL UPGRADE SERVICE

What’s included?

The full upgrade service offers the following



LION environment

Two to three on-site ‘health checks’

during the AMT-LION upgrade project,

to provide further guidance and

support and to assist with any

challenges encountered in upgrading

Training in the new AMT-LION

environment

Duration

This upgrade service allows for a total of

12 days consultancy, which includes

5 days to perform the actual

upgrade and provide the training in

the new AMT-LION environment

Two on-site ‘health check’ visits,

each of 2.5 days

On-site cutover support

MANAGED UPGRADE SERVICE

What’s included?

The managed upgrade service offers the

following

Management of the AMT-LION

upgrade project



LION environment

Several on-site ‘health checks’ during

the AMT-LION upgrade project, to

provide further guidance and support

and to assist with any challenges

encountered in upgrading

Training in the new AMT-LION

environment

Coaching and Mentoring of your

development leaders

Specific test support (on request also

applying automated testing tools

together with an Asysco partner)

Duration

This upgrade service allows for up to 50

days of project management and

consultancy in the AMT-LION upgrade

project, which includes

5 days to perform the actual upgrade

and provide the training in the new

AMT-LION environment

Several on-site ‘health check’ visits

Management of the AMT-LION

upgrade project

On-site cutover support



6. AMT-LION TRAINING

USE LION EFFICIENTLY & EFFECTIVELY The success of your business depends on optimizing the value of your technology and

workforce investments. Asysco’s training services helps you achieve both goals. We provide

your employees with more technical skills and enable you to maximize the potential and the

value of your IT systems.

OUR TRAINING SERVICES

This service provides our customers with all the training required for the new LION user to

continue to run and improve the LION systems confidently. There are three main training courses:

LION System Administration and Operations. This two day course describes how to

install the LION product suite and its software updates, how to configure

the applications developed in LION for use and how to manage the applications.

LION Developer. This five day course introduces the fundamentals of the LION

Development Environment, with the aim of teaching clients how to build and

maintain applications in LION.

LION Developer Advanced. This course consists of three separate modules, Going

Graphical, Getting Connected and Advanced Programming. These modules can be

delivered individually, in a one to three day course, or alternatively in a

single course lasting five days.

Our courses enable you to become a proficient LION user very quickly.


LION SYSTEM ADMINISTRATION & OPERATION Maximum 8 attendees

COURSE DESCRIPTION This course shows how to install the LION product suite and its software updates, and how

to configure and manage the LION environment.

The training course is ideally suited to LION customers who have newly migrated to LION,

or to system Administrators who are new to LION.

What you’ll learn in class

In this course the attendee will learn the

following:

How to install the LION product suite

and its software updates

Use of the LION Application Control

Centre (LACC)

How to configure and maintain the LION

environment.

Prerequisites

Attendees of this training should have a

basic working knowledge of the following:

Microsoft Windows environment

Concepts of a SQL database and its

relationship with Open Database

Connectivity (ODBC)

TCP/IP communication protocol and the

concept of IP addresses and Port

numbers

Course Content

The course contains the following subjects:

LION product suite

Installing the LION product suite and its

software updates

Using the LION Application Control

Centre (LACC)

Installing the Services of LION,

(generator, Reo, Application, Report, etc)

Reorganising the database

Defining access rights

Report Queues

Jobserver and Job Scheduler

LION Configurations

LION modules (Web, COM, and High

Availability)

LION Web Services

LION Application Links and Remote

Tables

Duration

The course is 2 days with each day

consisting of 4 sessions of approximately

1½ hours.


LION DEVELOPER – PRIMARY Maximum 8 attendees COURSE DESCRIPTION This training course deals with the fundamentals of LION Developer.

The training course is ideally suited to customers who have newly migrated to LION

Developer, or to developers who have little or no LION Developer knowledge, but will

shortly be developing applications in LION Developer.



following:

A good understanding of how to use the

LION Developer

How to create and adapt programs for

an on-line and batch runtime

environment, and how to debug these

programs

The essentials of the LION development

environment

How to create and maintain the

database scheme

The various methods of accessing the

data

How to use the LION on-line runtime

environment and run and access reports

How to manage and control the

application revisions

Prerequisites

Attendees of this training should have

some basic knowledge of writing computer

programs, and of client-server techniques.

Experience with repository based

development and/or object orientated

development will help but is not required.

Attendees should be familiar with a

Windows workstation.

Course Content


LION Developer environment overview

Using the LION Developer

Creating and adapting various object

types, i.e. forms, tables, indexes, text

reports and global routines

Creating and using the fundamental

graphical visual objects, e.g. labels, edit

boxes, buttons, radio buttons,

checkboxes, list and combo boxes,

images, group boxes, panels, etc.

The essential LION code commands and

the code wisards available

Generating the source code and

reorganising the database

Creating, accessing, and updating the

data through use of tablequeries,

cursorqueries or freequeries

Using the on-line LION runtime

environment

Using the LION Debugger

Revision management and the use of

generate sets and labels.

Text reporting: creating, maintaining,

running, and accessing report output

File handling

Use of templates

Exporting and importing LION sources

Duration



1½ hours.

Follow-on courses

LION Developer Advanced training modules

Going Graphical

Getting Connected

Advanced Programming


LION DEVELOPER – ADVANCED

COURSE DESCRIPTION The advanced LION Developer training consists of three separate modules, Going Graphical,

Getting Connected and Advanced Programming.

These modules can be delivered individually, or alternatively delivered in one training course

of 5 days.

It is also possible to ‘pick and mix’ from the course contents of these modules, in order to

provide an advanced LION Developer training course tailored precisely for your needs.

Please contact ASYSCO directly to discuss this further.

ADVANCED GOING GRAPHICAL Maximum 8 attendees

COURSE DESCRIPTION This course delivers the functions and features to modernise your applications from an end

user point of view, (GUI Layout Design), and to improve your printing and report output,

(Graphical Reports).

The training course is ideally suited to LION customers who wish to enhance the graphical

look of their applications.



following:

How to create or modernise your

applications to deliver a more graphical

runtime application

Methods of providing on-line help with

your application

How to provide graphical reports from

your LION application

Prerequisites

Attendees of this training will have either

attended the Primary LION Developer

course, or already have experience in LION

Developer.

Course Content


Using imagelists and images within LION

Popup forms

Creating and handling LION events

Creating and using the more visual

objects of LION, e.g. Menu, Listview,

Shapes, Page Control, Memo, Calendar,

Scroll box, Charts, (Line, Bar, and Pie)

User Help

Graphical Reporting

Duration



1½ hours.

Follow-on courses


Getting Connected



ADVANCED GETTING CONNECTED Maximum 8 attendees

COURSE DESCRIPTION This course delivers the methods that exist within LION to interface with other internal

applications, or applications of Customers and/or Suppliers.

This course also includes how to deliver your LION application across the Web, and how

LION can be used to create, send and receive emails.

The training course is ideally suited to LION customers who wish to web enable their

application, or those LION customer’s that need to integrate their LION applications with

other applications that exist within their Company, or the applications of

Customers/Suppliers.



following:

How to Web enable your LION

application, or provide/consume Web

services in LION

How to create, send and receive emails

from within LION

Methods of interfacing your LION

application to other applications

Prerequisites




Developer.

Course Content


Using external library files (dlls)

File control

Sending/Receiving emails within LION

XML file handling

Communication with other LION

applications and external

applications/databases

Web enabling LION applications

Providing or consuming a web service in

LION

Duration



1½ hours.

Follow-on courses


Going Graphical



ADVANCED PROGRAMMING Maximum 8 attendees

Course Description This course delivers more advanced programming techniques, and how to most efficiently

access the data from the database.

The training course is ideally suited to LION customers who are looking to enhance the

performance of their LION application.



following:

Efficient data access

Creating and using stored procedures in

LION.

Prerequisites




Developer.

Course Content


Efficient data access

Stored procedures

Primary and foreign keys

Enabling the use of multiple tab forms

Memory based list and combo boxes

Duration

The course is 1 day of 4 sessions of

approximately 1½ hours.

Follow-on courses


Going Graphical

Getting Connected


7. AMT SUPPORT

EMERGENCY 24/7 TELEPHONE SUPPORT

This service provides our customers with 24/7 emergency telephone support on a

contracted in basis. This support is made available through a dedicated telephone call out

system. Asysco will respond within a contracted period by telephone and if not able to

resolve the problem will travel onsite to resolve the problem.

Scope: To provide 24 by 7 telephone support for all software components

provided by Asysco and for any code converted during the migration

process.

Duration: For period of one year minimum

Location: Offsite and onsite where required

Charges: Depends on size of installation and quoted for individually.

DIARY SPECIFIC EVENT SUPPORT

Asysco provides customers with additional onsite, standby or telephone support for specific

events during the first year following a migration (or thereafter). These are designed to deal

with batch runs or reports that are run on a monthly, quarterly or annual basis only.

Scope: Depends on the specific frequency and or diary requirements. Asysco

and customer agrees a schedule of support days and whether this is

onsite or telephone support.

Duration: Typically for the first year following the go live date.

Location: Offsite or Onsite as agreed.

Charges: Dependent on requirements specified in scope and duration.


ON-SITE SUPPORT & MENTORING

This service provides our customers with two weeks onsite support after go live on a

migration project as part of the standard provisions. Experience of past migrations have

shown no need for extending this period beyond two weeks however, customers may wish

to extend this for a longer period in order to build confidence or to deal with potential first

time batch runs or other processes that may not be exercised during the go live period.

Scope: To be defined and agreed with customer.

Duration: Typically for the first year following the go live date.

Location: On site at customer’s premises.

Charges: Dependent on scope and duration.


8. TAILOR MADE SOFTWARE (TMS) Tailor Made Software service division provides our customers with full or part time

outsourcing facilities for customers. TMS will take on projects on a task specific basis or on

a fulltime contract basis.

Scope: To develop applications or parts of applications for customers using

AMT-LION or AMT-VS.

Duration: Dependent on project or full time.

Location: Development will typically occur at Asysco’s premises with regular on

site interaction. Implementation of systems will be on customer’s

premises.

Charges: Subject to project and contract.

Please check out myAsysco.com for more information!


Asysco Software BV / P.O. Box 156 / 7740 AD Coevorden / The Netherlands Visiting address: Gramsbergerstraat 79 / 7742 VG Coevorden US Office: 1424 Piedmont Dr. E, Suite 100 / Tallahassee, FL 32308 For more information: 1-866-241-3301 www.asysco.com / [email protected]

customer technical services catalogue

Documents

amt lion

lion database optimisation

lion report optimisation

lion form optimisation

specific services

lion reports modernisation

lion screens modernisation

lion interfaces modernisation