Customer strategy and development - STRUCTURE CHART

HAYLEY LEWISHead of customer strategy

and development

PETE WARDComplaint resolution manager

TERRI SAICHCustomer service programme

manager

MARION LEIGHProfessional development

and selection manager

VIZ BHUWANEESenior complaint resolution

officer (corporate)

VICKI BLINKSCustomer service programme officer

KATIE O’DONNELLCustomer service

programme officer

JODY MONK (0.5fte)Customer analysis and

reporting officer

VACANT (0.5fte)Customer analysis and

reporting officer

HAYLEY DUNNProfessional development

consultant (selection & induction)

SANDRA HILLARBYProfessional development

consultant (systems and processes)

CHERILEE WILTSHIREProfessional development

consultant (soft skills and qualifications)

DIANE BACCHUSCustomer service programme

support officer

MOHAMMED BASITHComplaint resolution officer

(corporate)

DARREN SHUSTERSenior complaint resolution

officer (statutory)

SHARON SONNYComplaint resolution officer

(statutory)

VACANTSenior information officer

LYN FAYInformation coordinator

CHRISTINE TANRIVERDIInformation coordinator

JON BELLComplaint analysis and reporting

officer

JACQUI SPURGEONComplaint resolution support officer Final version 06/04/2011

Version updated: 16/08/2011