customer satisfaction and organizational culture

1
Customer Satisfaction Firms with higher culture scores have higher customer satisfaction ratings. All content and images Copyright © 2010 Denison Consulting, LLC. All Rights Reserved.

Upload: denison-consulting

Post on 16-Jul-2015

979 views

Category:

Business


1 download

TRANSCRIPT

Page 1: Customer satisfaction and Organizational Culture

Customer SatisfactionFirms with higher culture scores have higher customer

satisfaction ratings.

All content and images Copyright © 2010 Denison Consulting, LLC. All Rights Reserved.