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CUSTOMER RESPONSE SUMMIT
Phone 204-953-3930 or toll-free 866-991-3555Email: [email protected]: www.execsintheknow.com/events/crs-seattle
Register Today
Scott ShuteVP of Global Customer Operations LinkedIn
Denise RundleGeneral Manager, Microsoft Customer Service & SupportMicrosoft
Featured Speakers
Shellie DowSenior Director Contact Center Nintendo
Jennifer HansonSr. Group Manager,Target.com Guest Services Target
Peter AndrewsVP, Global Customer Operations, Expedia.com Expedia, Inc.
Amy Jo (AJ) Stark AVP Digital Customer Service AT&T Mobility
Speaker Faculty
Seattle
SEPTEMBER 28-30, 2015
Paul BrandtVP Customer Account Management SolarCity
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PAST ATTENDEES & SPEAKERS
PAST CR SUMMIT FEEDBACK
Proudly Canadian. Border-free shopping.
CRS Seattle will be an exclusive event, open to Corporate Brands and Sponsoring Business Partners only. This will ensure a passionate, diverse group of senior executives, present to share and learn best practices for customer service excellence, with their peers. Here is a sample of past brands that have attended.
I’ve told everyone this is clearly one of THE BEST conferences I’ve ever attended. The balance of ‘work’ and ‘fun’ throughout was excellent...and the content, overall, was superb.
The intimate size and very timely and relevant nature of the content presented made this event the most valuable event I’ve attended in the 15+ years...
I thought the event was very well run and enjoyed the overall structure. I have already spoke to several of my colleagues about the event and the value gained. The end user clients certainly added tremendous value as they shared best practices.
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866-991-3555
www.execsintheknow.com/events/crs-seattle
REGISTER
#crsummitJoin The Conversation: 3
The Customer Response Summit Series continues to showcase first-hand, how global brands are challenging the “status quo” of traditional and emerging customer success strategies. Global brands are sharing their insights into why rethinking traditional methods is critical to future success.
The Customer Response Summit is more than a conference – it is an intimate and laser focused forum, providing outstanding opportunities, to directly engage with some of the brightest minds in customer leadership. The strength of this forum lies within the innovative design of informative sessions, relevant industry tours, specialized networking opportunities, and dynamic extracurricular activities.
LOCATION
HYATT AT OLIVE 8 HOTEL
SITE TOUR:
866-991-3555
www.execsintheknow.com/events/crs-seattle
REGISTERAGENDA OUTLINE The next frontier of channel integrationService in 3 years - The evolution and impact of omnichannelCustomer Experience Management Benchmarking: Defining the direction of your customerConnecting the dots - The impact of journey mappingProactive customer care - Your key to eliminating expense and creating customer satisfactionThe data differentiator - Endless possibilitiesBuilding a low effort customer strategy - Case studyText for Service - A case study that will make you re-think the possibilities of this “old” technologySocial Media - The key strategies that you may be missing Service sourcing - An open mic opportunity to discuss what is on your mindEmployee engagement - More than a buzz word. How engaged workforces create strategic advantage
The Customer Response Summit is about connecting with like-minded peers that are obsessed with servicing the customer. CRS provides many great opportunities to network and learn from attendees, speakers and industry experts.
• Identify best practices and discuss innovative ideas, on how to serve your customer through emerging channels.
• Ensure your brand is part of the customer success movement.
• Benchmark how brands are servicing the Connected Consumer. How does your company compare?
• Brainstorm and create customer care strategy plans within small groups. You will walk away with knowledge and ideas to take back to your team.
Presents
Customer Care for the Connected ConsumerCustomer Response Summit Seattle
September 28-30, 2015
5 Reasons to Register Today Best Practices and Thought Leadership: The best minds
in Customer Care and Customer Experience will be on hand to educate, motivate, and inspire new ideas for you to take back to your team.
Industry Awareness and Education: Working with our research partner Digital Roots, Execs in the Know creates a yearly Customer Experience Benchmarking Study. One installment focuses on Corporate Insights and the other on Consumer Insights. While at CRS you will get the opportunity to review this report in detail with industry experts.
Networking: We love to network! Networking is the cornerstone to learning, opportunities and fun. Each day has customized networking events. In addition, we create networking “moments” throughout the conference agenda to ensure that even shy people are driven to network.
A Personalized Experience: Our team is focused on ensuring that you get the most of your conference experience. Our team will do our best to understand your conference goals and help you find the right information and contacts. We focus on developing the right size and the right audience for each event, to help ensure your experience exceeds your expectations
Brand-to-Brand Mentoring: Mentoring is the key to personal and business success. Brand-to-Brand mentoring is the key to customer success. Our 3 day Summit will allow you to learn from your peers and take back valuable insight to your brand.
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THANK YOU to the 2015 Advisory Board
Philip PetesciaVice President CRM and Customer CarePost-Sales Support and PromotionsSony Electronics
Jeff CampVice President,Call Center OperationsTXU Energy
Ginna SauerweinManaging DirectorFedEx TechConnectWestern Region
Michael MartinSenior Vice-PresidentChannel OptimizationCIBC Retail And Business Banking
Kathryn McGavickCorporate Vice President, Customer SupportOuterwall
LeAnne CrockerDirector - Global Reservation OperationsDesign & Learning CommunicationsHyatt
Janet BaileyDirector, Customer Contact OperationsGlobal and Americas OperationsStarbucks
Razia RichterSenior Vice President Chief Customer OfficerPetco
Scott ShuteVice President of Global Customer OperationsLinkedIn
Tim HicklerVP WW Customer ServiceAmazon
Lisa OswaldSenior Vice President, Customer ServiceTravelzoo Inc.
Sally McMahonVice President Channel ManagementSiriusXM
Andrew PineVice President, Customer RelationsPorsche Cars North America