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Customer Refund Integration Customer Refund Integration
in Oracle R12in Oracle R12Dave Trch
March 09
Dave Trch
TUSC
February 27, 2009
AgendaAgenda
� Customer Refunds Prior to R12
� R12 Integration Options Available
� R12 Manual Refund Process Example
� Required Setups – Manual Refund
� Automated Refunds
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� Automated Refunds
Customer Refunds Prior to R12Customer Refunds Prior to R12
� Prior to R12, there were essentially two refund options:� Manual processing:
� Create a debit memo in AR, apply the unapplied cash or credit
� Set up the customer as a supplier in AP
� Create an invoice in AP for the refund amount and issue the payment
� Automated processing; create a custom-developed process
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R12 Refund Options AvailableR12 Refund Options Available
� Initiation of a customer refund by application of a credit or unapplied cash to a refund receivables activity
� Automated refund generation based on credit memos generated by Autoinvoice� Check refunds
� Credit card refunds
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� Credit card refunds
R12 Manual Refund Process Example R12 Manual Refund Process Example
� Unapplied customer cash
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R12 Manual Refund Process Example R12 Manual Refund Process Example
� Receipt application window, choose the Refund application type.
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R12 Manual Refund Process Example R12 Manual Refund Process Example
� Click on the Refund Attributes button; select the appropriate Payment Method. Save your work.
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R12 Manual Refund Process Example R12 Manual Refund Process Example
� Click on the Refund Status button. Review the AP invoice generated and ready for payment based on due date.
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R12 Manual Refund Process Example R12 Manual Refund Process Example
� Oracle uses seeded Receivables Activity and workflow to auto-create the AP invoice.
� Oracle does not create the customer as a supplier. Notice that a supplier number is not indicated on the AP invoice.
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Required Setups Required Setups –– Manual Refund Manual Refund
� Create a Recivables Activity for the Type of Refund.
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Required Setups Required Setups –– Manual Refund Manual Refund
� Set up a disbursement bank account or use an existing account, depending on your policy.
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Automated Refund Automated Refund
� Fully-Automated: Autoinvoice can be set up to automatically create a refund Credit Memo and without any user intervention generate the refund. This would be used when importing a credit memo against a paid invoice.
� Imported credit memos can apply to credit card or non-credit card transactions.
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card transactions.� For credit cards, Receivables submits a refund request to Oracle
Payments. Payments refunds the same credit card used for the original transaction.
� For non-credit cards, Receivables submits a request to Payables, using Payments to create the disbursement.
QuestionsQuestions
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