customer membership agreement -...

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Customer Membership Agreement I may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca. I HAVE CAREFULLY READ AND AGREE TO THE MELALEUCA CUSTOMER MEMBERSHIP AGREEMENT INCLUDING THE “OTHER TERMS AND CONDITIONS” ON THE BACK. X Customer’s Signature Date Preferred form of payment: VISA MASTERCARD DISCOVER AMERICAN EXPRESS Secondary form of payment: VISA MASTERCARD DISCOVER AMERICAN EXPRESS ELECTRONIC CHECKING (Attach a voided check) EXPIRES (mo/yr): EXPIRES (mo/yr): 2. Method of Payment (Required) Authorized Signature X Annual Membership: $19.00 I authorize Melaleuca to charge my Membership each year to my preferred method of payment as long as I remain a Preferred Member. I will create my own Customized Backup Order (complete form on the back side of white copy) #1 Member’s Choice Backup Order with the Vitality Bundle $54.99* For Women For Men 50+ (Includes Vitality Multivitamin & Mineral,™ Vitality Calcium Complete, ® and a changing selection of products) #2 Member’s Choice Backup Order $54.99* (Includes a changing assortment of wellness products) #3 Peak Performance Nutrition Backup Order $72.99* For Women For Men 50+ (Powered by Oligo ® and backed by the Freiburg Study, this pack of six powerful supplements provides unrivaled nutritional support) A Backup Order ensures I will always have my favorite products when I need them. And it protects all my benefits of membership, including the 30% to 50% discount! I can update my Backup Order anytime. By initialing here, I understand the Backup Order requirement. Backup Order Selections 3. My Backup Order (Required for Preferred Members) (Sales Tax and Shipping & Handling not included.) *Pricing may vary for Puerto Rico Customers. International Enrollment. My enroller is from the following country: 4. Enrollment Team PHONE LAST NAME FIRST NAME 4a. Enroller (Person who introduced me to Melaleuca) LAST NAME FIRST NAME PHONE 4b. Presenter (Person who presented the Melaleuca Overview) LAST NAME FIRST NAME PHONE 4c. Immediate Support Team Marketing Executive (Person responsible to service my account) 103900635 © 2018 Melaleuca, Inc. Stock #635 Printed in USA Rev. 03/18 U Mail or fax white copy to: Melaleuca, Inc., 4609 West 65th South, Idaho Falls, ID 83402 • Applicant keeps yellow copy • Enroller keeps pink copy Enrollments 1-800-262-0600 • Phone Orders 1-800-282-3000 • Fax 1-888-528-2090 Please enroll me as a Preferred Member. I commit to purchase products totaling at least 35 Product Points each month. In return I will receive 30% to 50% off the regular price of Melaleuca products and automatically be qualified to participate in the Loyalty Shopping Dollars program. Regular Customer. I will pay the regular price for Melaleuca products. I will not be qualified to participate in the Loyalty Shopping Dollars program. 1. Customer Information (Please print clearly) I authorize Melaleuca or its Marketing Executives to contact me periodically and to use an automated telephone dialing system for efficiency. Consent is not required to purchase. Message and data rates may apply. Text STOP to end, HELP for info. Terms of Use & Privacy Policy at www.melaleuca.com. SHIPPING ADDRESS EMAIL ADDRESS (Send my order confirmation and other information to this email address) STATE ZIP CITY MOBILE/TEXT SPOUSE'S MOBILE/TEXT HOME/ALTERNATE FIRST NAME INITIAL LAST NAME SPOUSE’S FIRST NAME INITIAL LAST NAME BIRTH DATE SPOUSE'S BIRTH DATE MONTH MONTH DAY DAY YEAR YEAR In the event that the preferred method of payment is not valid, Melaleuca will charge any other valid method of payment on file. (Prepaid credit cards are not valid methods of payment.) Language Preference: English French Spanish Portuguese Chinese Korean Other:

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Page 1: Customer Membership Agreement - Melaleucacdnus.melaleuca.com/PDF/BusinessCenter/enus/cma-enus.pdf · Customer Membership Agreement I may cancel this Agreement for any reason at any

Customer Membership Agreement

I may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.

I HAVE CAREFULLY READ AND AGREE TO THE MELALEUCA CUSTOMER MEMBERSHIP AGREEMENT INCLUDING THE “OTHER TERMS AND CONDITIONS” ON THE BACK.

XCustomer’s Signature Date

Preferred form of payment: ■ VISA ■ MASTERCARD ■ DISCOVER ■ AMERICAN EXPRESS

Secondary form of payment: ■ VISA ■ MASTERCARD ■ DISCOVER ■ AMERICAN EXPRESS

■ ELECTRONIC CHECKING (Attach a voided check)EXPIRES (mo/yr):

EXPIRES (mo/yr):

2. Method of Payment (Required)

Authorized SignatureX

Annual Membership: $19.00I authorize Melaleuca to charge my Membership each year to my preferred method of payment as long as I remain a Preferred Member.

■ I will create my own Customized Backup Order (complete form on the back side of white copy)

■ #1 Member’s Choice Backup Order with the Vitality Bundle $54.99* ■ For Women ■ For Men ■ 50+ (Includes Vitality Multivitamin & Mineral,™ Vitality Calcium Complete,® and a changing selection of products)

■ #2 Member’s Choice Backup Order $54.99* (Includes a changing assortment of wellness products)

■ #3 Peak Performance Nutrition Backup Order $72.99* ■ For Women ■ For Men ■ 50+ (Powered by Oligo® and backed by the Freiburg Study, this pack of six powerful supplements provides unrivaled nutritional support)

A Backup Order ensures I will always have my favorite products when I need them. And it protects all my benefits of membership, including the 30% to 50% discount! I can update my Backup Order anytime.

By initialing here, I understand the Backup Order requirement.

Backup Order Selections

3. My Backup Order (Required for Preferred Members)

(Sales Tax and Shipping & Handling not included.) *Pricing may vary for Puerto Rico Customers.

■ International Enrollment. My enroller is from the following country: 4. Enrollment Team

PHONELAST NAMEFIRST NAME4a. Enroller (Person who introduced me to Melaleuca)

LAST NAMEFIRST NAME PHONE4b. Presenter (Person who presented the Melaleuca Overview)

LAST NAMEFIRST NAME PHONE4c. Immediate Support Team Marketing Executive (Person responsible to service my account)

103900635© 2018 Melaleuca, Inc. Stock #635 Printed in USA Rev. 03/18 UMail or fax white copy to: Melaleuca, Inc., 4609 West 65th South, Idaho Falls, ID 83402 • Applicant keeps yellow copy • Enroller keeps pink copy

Enrollments 1-800-262-0600 • Phone Orders 1-800-282-3000 • Fax 1-888-528-2090

Please enroll me as a ■ Preferred Member. I commit to purchase products totaling at least 35 Product Points each month. In return I will receive 30% to 50% off the regular price of Melaleuca products

and automatically be qualified to participate in the Loyalty Shopping Dollars program. ■ Regular Customer. I will pay the regular price for Melaleuca products. I will not be qualified to participate in the Loyalty Shopping Dollars program.

1. Customer Information (Please print clearly)

I authorize Melaleuca or its Marketing Executives to contact me periodically and to use an automated telephone dialing system for efficiency. Consent is not required to purchase. Message and data rates may apply. Text STOP to end, HELP for info. Terms of Use & Privacy Policy at www.melaleuca.com.

SHIPPING ADDRESS

EMAIL ADDRESS (Send my order confirmation and other information to this email address)

STATE ZIPCITY

MOBILE/TEXT

SPOUSE'S MOBILE/TEXT

HOME/ALTERNATE

FIRST NAME INITIAL LAST NAME

SPOUSE’S FIRST NAME INITIAL LAST NAME

BIRTH DATE SPOUSE'S BIRTH DATEMONTH MONTHDAY DAYYEAR YEAR

In the event that the preferred method of payment is not valid, Melaleuca will charge any other valid method of payment on file. (Prepaid credit cards are not valid methods of payment.)

Language Preference: ■ English ■ French ■ Spanish ■ Portuguese ■ Chinese ■ Korean ■ Other:

Page 2: Customer Membership Agreement - Melaleucacdnus.melaleuca.com/PDF/BusinessCenter/enus/cma-enus.pdf · Customer Membership Agreement I may cancel this Agreement for any reason at any

If submitting this Agreement by fax, please remember to fax both sides.

You will be sent the Customized Backup Order listed below any month your total product purchases are less than 35 Product Points. You may change the items selected below at any time by contacting Melaleuca. Specials, discounted products, or packs and promotions are not available as Customized Backup Order items.

Customer Name Home Phone Number

1. The Backup Order Agreement: If I am enrolling as a Preferred Member, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorize Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.

2. Backup Order Substitutions and Changes: I authorize Melaleuca to substitute other products to ensure that I meet my Product Point commitment and to charge my account for the substituted product(s).

3. Payment Authorization: I authorize Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Backup Order. If Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to 90 days. I agree to pay a $10.00 service fee if a check or charge is dishonored for any reason. I will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account.

4. Convenience Certificate Redemption: After I have been a Preferred Member for six months, I may select Convenience Certificates as my Backup Order and may receive Convenience Certificates as otherwise provided in this Agreement. If I do not redeem a Convenience Certificate within 12 months, the unredeemed balance will be converted to a credit on my account, subject to the terms in the Satisfaction Guarantee paragraph below. Convenience Certificates may be redeemed for product or credit on account, but may not be returned for cash except in certain states.

5. Resale of Products: I understand Melaleuca’s commitment to product freshness, product safety, and product quality; therefore, I agree that I will not offer Melaleuca products for sale or resale. This obligation will continue even after this Agreement is canceled. Melaleuca shall have the right to prevent any such offers by legal action and, to the extent permitted by law, I will be obligated to pay Melaleuca’s legal fees and costs in connection with any such legal action based upon my violation of this obligation.

6. Term: The term of this Agreement is one year. This Agreement automatically renews annually on each anniversary date and will remain in effect until: (1) I submit a new signed Customer Membership Agreement, (2) I cancel this Agreement pursuant to the cancellation rights notice herein, or (3) Melaleuca cancels this Agreement upon written notice to me at my address set forth herein, which I agree Melaleuca may do at any time in its sole discretion.

7. Satisfaction Guarantee: If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.

8. Refused orders: If I refuse to accept any products delivered to me in accordance with Melaleuca’s Customer Membership Agreement Terms and Conditions, any future Backup Order Melaleuca sends to me will be a Convenience Certificate of equal value that I can redeem within 12 months at my convenience.

9. Dispute Resolution: To the extent permitted by applicable law, and unless otherwise expressly agreed to in writing, all claims or disputes of any nature between one or more current or former Customers and Melaleuca (or its officers, shareholders, or employees), if not resolved by mutual agreement, shall be resolved by binding arbitration. Judgment on an award rendered by the arbitrator may be entered in any court having jurisdiction. All issues are for the arbitrator to decide consistent with this Agreement, including issues relating to the scope and enforceability of the arbitration provision, and the arbitrator shall have the power to award damages and injunctive relief. If the costs of arbitration will be prohibitive as compared to the costs of litigation, I agree that Melaleuca will be allowed to pay as much of the filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. MELALEUCA AND I AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN ANY PROCEEDING THAT CONSOLIDATES MORE THAN ONE PERSON’S CLAIMS. MELALEUCA AND I ALSO AGREE THAT, BY ENTERING INTO THIS AGREEMENT, EACH PARTY IS WAIVING THE RIGHT TO A TRIAL BY JURY FOR ALL CLAIMS SUBJECT TO BINDING ARBITRATION. All arbitration hearings shall take place in the State of Idaho. This Agreement shall be governed by the laws of the State of Idaho and the Federal Arbitration Act (“FAA”). If any conflict exists between Idaho law and the FAA, the FAA will govern. This arbitration provision, in whole or in part, shall survive termination, cancellation, or suspension of this Agreement or any provision of this paragraph. In reaching its decision, the arbitrator or the court (a) shall not interpret the meaning of this Agreement or the intent of the parties with respect thereto by reference to any written or oral communications, course of dealing, or extraneous documents or information other than the express terms of this Agreement, as expressly and specifically amended or waived by Melaleuca in accordance with this Agreement; and (b) shall consider Melaleuca’s interpretations of the Melaleuca Agreements (including interpretations of any ambiguous provisions) as final and binding unless such interpretation is shown to be unreasonable by clear and convincing evidence.

10. Personal Information: I consent to the lawful use by Melaleuca of the personal information contained on this form and information regarding my purchases from Melaleuca, including the disclosure of such content and information to my enroller and his or her Support Team.

11. Amendments: Upon 30 days notice to Customers, Melaleuca may, at its sole discretion, amend this Customer Membership Agreement. By signing this Agreement, I agree to abide by any and all such amendments and that my only remedy for not accepting any such amendments is to cancel this Agreement prior to the conclusion of the 30-day notification period. My placing of an order or accepting a Backup Order 30 days after Melaleuca sends written notice of any amendment will constitute my acceptance of the amendment. I agree that Melaleuca’s interpretation of the Melaleuca Agreements will be final and binding.

Rev. 03/18 U

Other Terms and Conditions | Customer Membership Agreement

Set Up Your “Customized Backup Order” (Do not use this section to place your first product order.)

Item # Qty. Item Description Unit Product Points

Total Product Points Unit Price Total Price

*Shipping and handling charges plus tax will be added to your order and reflected on the printed invoice.TOTAL POINTS: TOTAL PRICE*: