infor.com/customers

CUSTOMER INNOVATION STUDY

Dab Pumpsboosts global productivity with Infor LN, Infor ION, and other Infor solutions

+

Speed is not just marketing. It’s something real with Infor. Infor has

the best solution to support our critical processes efficiently.”

Enrico Pana

Global IT Manager,

Dab Pumps

“

Table of Contents3 Facts at a glance

4 Executive overview

5 Situation analysis Wanted: Flexible ERP for complex

manufacturing mix

6 Innovation strategy

Infor simulated real business cases with Dab Pumps’ own data

8 Results

Faster response time, happier customers

9 Looking ahead

Future roadmap

10 Learn more

HEADQUARTERS

Veneto, Italy

WEBSITE

www.dabpumps.com

EMPLOYEES

1,200+

INFOR PRODUCTS AND SERVICES

Infor® 10x, Infor LN, Infor ION®

INDUSTRY

Equipment/

Industrial Machinery

Facts at a glance

REVENUE

370 Million

Customer Innovation Study: Dab Pumps 3

Executive overviewHigh-level impact

20%

reduction in average fulfillment time

52%

faster approval of supplier invoices,

from 5 days to 2.4

97%

server capacity reached

71%

faster payment to suppliers,

from 7 days to 2

Situation analysis

■ Standardize systems and processes as part of a two-tier ERP strategy.

■ Enable the profitable shift from a make-to-stock (MTS) to a make-to-order (MTO)

and engineer-to-order (ETO) strategy.

■ Support expansion to emerging markets and support local business practices and regulations.

Innovation strategy

■ Needed a partner who could simulate real business cases and process flows using Dab Pumps’ own data during the evaluation period.

■ Selected Infor for greater manufacturing and sales flexibility, a faster implementation, and lower total cost of ownership.

■ Built IT foundation for rapid growth into developing markets such as China.

Results

■ Rapidly rolled out a complex, multi-site implementation covering 11 countries.

■ Gained a system that manages the complexities of multinational MTO manufacturing.

■ Standardized and automated business processes worldwide, while meeting the specific needs of large and small sites.

■ Retired legacy applications, customizations, and interfaces to increase business process speed, flexibility, and agility.

■ Built a platform for growth with a vertically focused ERP system that provides a single

instance environment, along with multi-company, multi-site, multi-currency, and multi-

language capabilities.

Customer Innovation Study: Dab Pumps 4

SITUATION ANALYSIS

Wanted: Flexible ERP for complex manufacturing mix

In particular, Dab Pumps’ MTO and ETO

environment required a system that

provided a more detailed understanding

of cost and profitability. And with vast

international growth on the horizon in

emerging markets like China and South

Africa, Dab Pumps’ executives knew that

change was essential.

Change was essential

Successful global companies thrive on

innovation and doing things differently.

This held true when Dab Pumps, a division

of the $3.6 billion pump manufacturer

Grundfos, selected Infor for its enterprise

resource planning (ERP) software because

Dab Pumps’ requirements are different

than its parent company. While Grundfos

operates mainly on a make-to-stock (MTS)

model, Dab Pumps’ requirements are more

complex, with approximately 40% of its

water pumps created via made to order

(MTO), and another 20% via engineer

to order (ETO)—for a diverse mix

of customers.

Dab Pumps is a leading provider of pumps

to residential services and municipalities,

irrigation services, firefighting teams,

and a range of industries. But in order to

continue to meet its business needs and

grow globally, Dab Pumps had to move

beyond its existing, legacy IBM® i-based

system, which was a heterogeneous,

highly customized, siloed environment that

couldn’t keep pace with industry changes.

Customer Innovation Study: Dab Pumps 5

With a highly complex environment,

we needed an ERP solution flexible

enough to manage all our different

manufacturing needs. Using a mix of

MTS, MTO, and ETO, our business is

more complex and has greater need

for flexibility.

Enrico PanaGlobal IT Manager, Dab Pumps

“

INNOVATION STRATEGY

Infor simulated real business cases with Dab Pumps’ own data

A tough challenge successfully met

Dab Pumps assembled a long list of global

ERP providers and gradually pared down

the candidates to a short list that included

Infor. Dab Pumps liked Infor’s vertical focus

in planning, manufacturing, and distribution,

and was most impressed with Infor’s

acceptance of Dab Pumps’ challenge to

simulate seven or eight real business cases

and process flows from order to delivery,

using Dab Pumps’ own data.

Speed, flexibility win out

Ultimately, Dab Pumps chose Infor because

it could provide greater manufacturing and

sales functionality, a faster implementation,

and a lower total cost of ownership.

The synchronized business system from

Infor is also helping Dab Pumps move from

forecast management to a more accurate

and proactive planning management

system based on real-time data.

6Customer Innovation Study: Dab Pumps

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Without significant customization, Dab Pumps has instilled standardized best business practices across its global operations backed by automation. The combined power of Infor LN and Infor ION were used to create an innovative process dashboard that could identify potential bottlenecks. This has helped improve the way Dab handles, processes, and tracks orders, while monitoring pricing deviations to provide consistency across all operations.

Value realized By eliminating bottlenecks and manual processes, Dab Pumps is providing its products to its customers in local markets within five hours—a nearly 20% reduction in average fulfillment time. With the newfound visibility that Infor solutions provide, Dab Pumps’ end users are doing a better job of promising customers faster delivery dates, and fulfilling those promises because the production information in the system is accurate.

7Customer Innovation Study: Dab Pumps

Business synchronized

With implementations in Italy, as well as sites in the US, China, Germany, Hungary, South Africa, and Spain, Dab Pumps has an efficient two-tier ERP system that provides a single instance environment, along with multi-company, multi-site, multi-currency, and multi-language capabilities. The company has streamlined financial consolidation and closes books faster, uses production planning to better synchronize processes and material flows, shortened lead times, and improved customer service.

In addition, it has improved communication by updating any changes to the customer order—as well as any supply-related issues—in real time within the system, so that the information is available to all who need it.

RESULTS

Faster response time, happier customers

Detailed impact

Average monthly improvement in

service levels

60,000invoices processed annually

Fasterpayment from customers

2of biggest customers now linked to

order entry system for faster service

15quality improvement projects based

on the new system’s capabilities

Customer Innovation Study: Dab Pumps 88

Dab Pumps also plans to deploy Infor EAM Enterprise,

Infor Expense Management, Infor Human Resource

Management, and electronic data interchange (EDI).

Infor Ming.le™ will be steadily rolled out to deliver new levels

of collaboration and workflow, particularly for exception

management. It will be the key engine for helping users

share, escalate, and resolve issues without the need for

numerous emails and phone calls. In addition, Dab will

continue to move to the cloud.

Already all 750 of Dab Pumps’ users can access a single,

on-premise instance of all the data that resides in the head

office in Padova, Italy. Data is backed up in the cloud for

disaster recovery purposes. Dab Pumps is also moving to

the cloud for document management and sharing purposes.

With Infor Ming.le, each user will be just one click away from someone else’s environment. That’s powerful. We can make that work really well for our customer satisfaction around the world.”

Enrico Pana

Global IT Manager, Dab Pumps

“

LOOKING AHEAD

Future roadmap

Customer Innovation Study: Dab Pumps 9

Dab Group completes Infor 10x global deployment

The water pump manufacturer

experienced vast benefits with

Infor’s integrated application suite.

Read more ›

15 sites in 11 countries: Dab Group rolls out Infor 10x

The next step for Dab Pumps will be to

move its IT systems to the cloud by 2016.

Read more ›

Learn moreDab Pumps, a global leader annually producing three million

motor-driven water pumps, has completed a global deployment

of Infor 10x in addition to Infor LN, Infor ION, and Infor Enterprise

Performance Management (EPM) across 15 sites.

Dab Pumps video ›

3:40

10Customer Innovation Study: Dab Pumps

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