cUStomerhaPPINeSS

Hello and welcome to another K3 Retail conferenceI am delighted to welcome you to the K3 Retail Make Happy Conference 2014. It’s great to see this year that the conference is not exclusively just for our customers and I am also so pleased that we are presenting awesome partners with some amazing technology.

New innovations and technologies play a key part in any retailer’s business, and whether it be digital signage, POS tills, back-end store systems, commerce or mobile, devices in the retail sector are playing a key role in shaping the store of tomorrow. Equally joining all this up is essential in satisfying the omni channel consumer.

What I do know is that there is an enormous amount of change going on within retail and solutions. Technology will dictate how you operate, how your people will work and how your customers will view you in the future.

We want today to be your opportunity to engage with K3, our partners, Microsoft and to network with your retail colleagues and to have fun.

In our conference guide you will fi nd a rundown of all the sessions, an event map, partner profi les, and some tips to help you get the most out of your day.

I really hope you enjoy your time with us today. My team and I will do our very best to make your day and evening enjoyable, thought provoking and inspiring.

Russell Dorset | Managing Director of K3 Retail

get more

5 simple things to do to make sure you get the most out of the K3 Retail conference

Download the free “Eagle Eye Rewards” app From Google play or Apple Store or Text “Eagle Eye” to 86025

Scan the booths you visit and get your loyalty reward and stand the chance of winning a fantastic prize

Experience all the elements from the connected customer journey

Select your afternoon sessions and don’t forget to network in between

Have fun and follow #MakeHappy

YOUr GUiDe tO the eaGle eYe lOYaltY aPP

COLLECT | REDEEM | ENJOY

Collect a minimum of 4 stamps from any of the booths around the venue, redeem your fi nal stamp (No. 4) at the K3 Rewards Booth and enjoy your reward.

If you would like to give your customers this experience through your stores visit us at the Eagle Eye stand to fi nd out more.By downloading and registering the app you will automatically be entered into a draw to win a tablet.

1. Visit any of the booths to receive a stamp on your mobile Eagle Eye loyalty app

3. The 4th stamp should be collected at the K3 Rewards Booth

2. Collect 4 stamps during the course of the day to receive your reward

4. The reward will be issued when you collect all 4 stamps

Microsoft DynamicsFor Retail

Modern, Mobile, Global

End-to-End Innovation

Amazing Experiences

Make Happy!

Microsoft DynamicsFor Retail

Modern, Mobile, Global

End-to-End Innovation

Amazing Experiences

Make Happy!

oUr SPeakerS

AM | Dave Coplin Chief Envisioning Offi cer at Microsoft

Since joining Microsoft in 2005, Dave Coplin has worked across a wide range of industries and customers, providing strategic advice and guidance around the impact of technology on a modern society both at work and in play.

An established thought leader on the role of technology in our personal and professional lives. He has worked across a wide range of industries and customers, providing strategic advice and guidance around the intersection of a modern society and technology both inside and outside of the world of work. Dave is passionate about turning the base metal of technology into valuable assets that affect the way we live work and play and in so doing, move the focus from the technology itself to the outcome it enables.

Dave can be found on Twitter@dcoplin and at his online homewww.theenvisioners.com

PM | BJ Cunningham Whilst still a teenager BJ Cunningham started his fi rst enterprise, importing classic cars and Harley Davidsons from LA to London. When the market collapsed he used his considerable debt to launch DEATH Cigarettes - positioned as ‘The Honest Smoke’. It gained such a foothold that BJ found himself taking on the combined might of the industry in the European Court of Justice.

BJ’s message is that a brand is a promise, not a logo; it’s about depth, not awareness. A business must know what it stands for, say it with clarity and do what it says. With wonderfully engaging examples, he shows that customers want to understand the authentic soul of the organisation and become part of your community.

LAUNCH PAD

As the world leader in store technology, Toshiba understands that mobility represents the most

significant challenge – and the greatest opportunity – facing the modern retailer. How can you give your

customers a seamless experience, whether they’re browsing on the bus or paying in the store? Can your store associates

better engage via mobile tablets like our new TCxFlight™ – and, if so, is it time to rethink the design of the store itself? Find

out how mobile technology can both enhance the customer experience and boost the bottom line in our new white paper,

“Taking Stock: How to Secure Merchandise in a Mobile World.” Download it today at togethercommerce.com/mobility

Toshiba, Together Commerce, TCxFlight and related logos are trademarks of Toshiba Corporation, Toshiba Global Commerce Solutions, Inc. (“TGCS”) or their affiliated companies in Japan, the United States and/or other countries, registered in many jurisdictions worldwide. Copyright © 2014 TGCS.

stream 1 JoIN UPExecutive Suite 2 Room Number 4 on the map

Toshiba will share insights gained from joint research with IBM where over 30,000 customers worldwide discussed the role of technology in their shopping experiences and in choosing a retailer.

We’ll share some of the most compelling features in our new ecommerce platform:• Connecting online, mobile, social and in-store

experiences through a fully integrated global platform for Microsoft Dynamics.

• The flexibility to evolve with your changing and growing business needs and emerging technologies.

• Presenting your products consistently across all channels to acquire and retain more customers

A customer ordered and paid for a £7,000 home cinema system from an iForce client at 11.20pm on a Monday night from a mobile device. This kind of speed, flexibility and responsiveness is also required of the logistics and delivery solution to meet these demands and expectations.We will assess the challenges and solutions involved in helping the likes of John Lewis, Cath Kidston and Dunelm Mill to create a winning omni-channel offer.

Hear how retailers can:• Help your customers shop the way they want. Offer

products and services in the store, online, on the phone–or in combination–during a single purchase.

• Offer your customers a great shopping experience. Help customers make a purchase decision at home, in the store, or on the go, using purchase history, preferences, and other customer insight.

• Keep your customers coming back. Nurture customer relationships with global loyalty programmes and social media campaigns.

With the latest version, K3 will show ax|is fashion our concept to consumer dedicated fashion solution.

13:00 - 14:00 Omnichannel A consumer perspective Speaker Lesley Smith | Toshiba

14:00 - 15:00 Anytime, anywhere, any product engagement The launch of K3 Retail’s latest ecommerce platform Speakers Ali Junkison & Tony Bryant | K3 Retail

15:30 - 16.30 Create a winning omni-channel offer Fulfillment best practice Speaker Neil Weightman | iForce

16:30 - 17:30 Deliver amazing customer experiences every time Microsoft Dynamics AX 2012 R3 & K3 Speakers Max Way & Neil Glew | K3 Retail

3210 - VF - K3 Ad_A5_AW.indd 1 09/05/2014 09:20

stream 2 kNow moreForest 2 Room Number 5 on the map

As future checkout services unfold, the real challenge for retailers will be overcoming integration complexity to harness, use and manage these new technologies successfully including payment devices, managed services, retail apps, and MPOS as well as enabling contactless/NFC, new mobile wallets and value added services. VeriFone shows how it can make this happen without losing sight of the basics – security, performance and reliability – to ensure a connected customer experience.

Why being connected to a digital network is essential to gaining valuable consumer insights and increasing loyalty.

Online retailers have a distinct advantage over their bricks and mortar competitors when it comes to customer insight. Capturing data, identifying customers, linking them to their transactions and delivering bespoke promotions are all part of the customer experience. In store, this is a far greater challenge and demands some kind of loyalty programme, which is usually expensive and logistically demanding. In this session, eReceipts presents how they have helped Booths deliver a low cost, light touch solution that levels the playing fi eld for offl ine retailing, providing the same customer data, insight, analytics and personalised promotions as enjoyed by online retailing. Combining offl ine data with the online transactions for a single view of the customer.

Competing on price and quality is no longer enough for today’s retailers. Getting customers to keep coming back is the ultimate struggle, so how do you connect with customers to earn their loyalty and repeat business?  Learn how NAV 2013 R2 with LS POS combines mobile technology advancements with rock solid loyalty features, allowing you to run advanced loyalty programs true to the Omni channel vision. By equipping the sales associate with a mobile POS, you can provide personalised customer service on the shop fl oor and close the sale on the spot without having to go to the cash register.

13:00 - 14:00Harnessing new payment technologiesto create a personalised shopping experienceSpeakerRaja Ray | VeriFone

14:00 - 15:00Building customer engagementthrough digital offers and rewardsSpeakerPhillip Blundel | Eagle Eye

15:30 - 16.30Tracking, understanding & targeting customers irrespective of channel or payment method. A case study on BoothsSpeakerEdward Drax | eReceipts

16:30 - 17.30Mobile shopping in the real worldThe power of Microsoft Dynamics NAV with LS mobile POS to connect with customers and earn their loyaltySpeakersMatthías Matthíasson | LS Retail & Mike Smallwood | K3 Retail

Business Intelligence in RetailRetail-oriented businesses manage incredible amounts of information -- from suppliers to customers to employees to inventory. Every interaction generates a new record, and every new record is an opportunity to learn more about how to make your business more efficient and successful.

“ A leading Danish retailer with more than 150 stores nationwide was focusing on basket size. They increased the basket size from 1.92 to 2.00 and gained an increase in revenue of 7 pct.

Curious to know how this could happen to your company?TARGIT BI & Analytics is the perfect match for retailers. Get a com-plete picture of your web ROI with analyses and reports that display your Google Analytics data alongside your existing ERP and CRM

data.

For more information, please go to www.targit.com/retail

stores nationwide was focusing on basket size. They increased the basket size from 1.92 to 2.00 and gained an increase in revenue of 7 pct.

Curious to know how this could happen to your company?TARGIT BI & Analytics is the perfect match for retailers. Get a complete picture of your web ROI with analyses and reports that display your Google Analytics data alongside your existing ERP and CRM

data.

For more information, please go towww.targit.com/retail

Data is the new blackBI in Retail:

stream 3 make haPPyForest 3 Room Number 6 on the map

13:00 - 14:00Business Intelligence for Retailers Spend less time searching and more timeunderstanding your customerSpeakersMikkel Oldenburg & Anders Vogelsang Gallop | TARGIT

14:00 - 15:00Achieving customer satisfaction Insights from the K3 team and Kiddicare who share their brand experiencesSpeakersIain Embrey, Mick Wall & Karen CoveyK3 RetailPaul Allen | Kiddicare

15:30 - 16.30Microsoft Dynamics CRM puts your customers at the centre of your businessenabling insight, visibility and controlSpeakerMatt Jackson | K3 CRM

16:30 - 17.30Helping businesses understand their IT investment and its true valueto develop a winning business caseSpeakerMartin Southern | Shark Finesse ROI

Retail businesses manage incredible amounts of information from suppliers to customers to employees to inventory. Every interaction generates a new record, and every new record is an opportunity to learn more about how to make your retail business more effi cient and successful.

This session will provide an update on K3’s customer service teams and our improvement strategy on delivering great customer satisfaction. Kiddicare - the baby specialists share their business transformation journey and new store proposition.

Never before has it been so important to keep close to your customers through excellent customer relationship management and only now are the kind of technologies that have been talked about for years so available, so easy to use and so cost effective to implement….so what’s the problem?This session discusses techniques and approaches that focus on getting the basics RIGHT!

Explore how to bridge the gap between the language of features and benefi ts of new solutions and how those are included into a business case that helps the customer to secure budget sign-off.

evolvINg the PaymeNt exPerIeNce Raja Ray | Director of Solutions, VeriFone EMEA

The payment ecosystem is changing. The days of a simple choice between card or cash payments are long gone. In its place are innovative payment methods that reach across payment channels, push boundaries and offer a new type of connected sales experience. Modern ‘connected’ consumers not only want 24/7 access and a seamless experience. They also expect merchants to ‘know them’ and their preferences, be able to reward them, and allow them to ‘pay AND play’ with additional mobile and point of sale services.

As future checkout services evolve, the challenge for retailers will be overcoming integration complexity to harness new technologies successfully - including payment devices, managed services, retail apps, and MPOS as well as enabling contactless/NFC, new mobile wallets and value added services.

Contactless & Mobile Convenience With consumers focused on convenience and speed, it’s no surprise that retailers, whether seeking to extend services, refresh infrastructure or upgrade for PCI, are simultaneously specifying contactless acceptance for all of their installations.

In the past year, the number of European countries offering contactless payments has doubled and contactless transaction volumes have nearly tripled1. Almost a billion contactless cards have been issued and more than a million points of sale devices are now contactless enabled2.

But the most forward thinking retailers, are already thinking ahead to what other services can be enabled using the near field communication technology (NFC) that lies at the heart of these new contactless terminals.

There are now around 30.9 million smartphone users in the UK, representing 48.4% of UK residents and 60.4% of UK mobile phone users3 . According to the UK Payments Council, one in five UK consumers already use their mobile to make payments. In the next few years an increasing number of smartphones will also be NFC-enabled, able to interact with existing contactless payment terminals and allowing ‘wave-and-pay’ mobile payment and acceptance within the store.

That’s why all of VeriFone’s new VX Evolution payment terminals are not only contactless enabled but can also accept secure payment from NFC devices. At the same time, they include more memory, enhanced processing power, large and colourful touch screens, multiple applications and flexible multi-connectivity to enable more convenient and compelling services and content. It’s a new generation of payment devices that can do more than just accept cards – and increasingly that means smartphones and mobile wallets.

Smarter, Connected Services Retail-facing mobile services are also helping to knit together the virtual and physical sales experience. Consumers can browse the internet while in-store to access product information, location-based offers, vouchers, comparison sites, product reviews and purchase-tracking. Consequently, retailers must be able to appeal to consumers on the move with web-platforms that are optimised for mobile browsers and with more responsive platforms and access to mobile apps and services.

Mobile payments also allow retailers to build smart applications and NFC-enabled services around their payments platform. Combining NFC-enabled mobile POS, mobile apps and integrated back-end systems, will open the doors to a new era of micro-targeted, one-to-one selling and loyalty applications.

Soon we will start to see smart posters and NFC shelf tags strategically placed around the store. Customers will be able to collect points, validate promotions and receive retail alerts direct to their phones as they walk through the store or venue. NFC will also make redemption of vouchers and coupons at the POS fast and hassle-free. All of this will allow retailers to get closer to their customers.

MPOS & The Personal TouchIn tandem with mobile payments, the adoption of iPad retailing by high street names has shown that a new phase of MPOS retailing has already begun. Contactless-enabled MPOS devices can significantly enhance retailer-to-consumer interaction and generate tangible ROI by driving store traffic, increasing sell-ons and units per transaction (UPTs).

VeriFone is championing this with its PAYware Mobile solutions that turn smart devices into EMV and NFC enabled, PCI certified mobile payment terminals. Through MPOS devices and NFC tagging, clienteling will become a core part of many high street retailers’ future strategy along highly personalised, ‘know your customer’ services to be deployed anywhere in the store.

Getting the Basics RightUndoubtedly retailers must be able to keep pace with payment innovation to stay competitive. At the same time, they are constantly under pressure to maintain the basics - delivering transaction security, support and ensuring cost control.

Whatever the channel, protecting the customer against fraud will remain paramount. Retailers will continue to seek ways to simplify the process, reduce scope and costs either through encryption and tokenisation or by having a third party manage their transaction platform.

Maintaining trust is crucial as retailers and their payment partners continue to exploit new services and channels in order to deliver the types of payment experience necessary to keep consumers happy and coming back for more.

REFERENCES & SOURCES | 1- Visa Europe | 2 - Eurosmart | 3 - eMarKeter 2013

Our retail customers achieve savings of up to £100,000 per annum through world-class, automated processes

Many household name retailers including Beales, Greggs, Screwfix Direct and Debenhams have transformed processes such as Accounts Payable from manual, paper based and error-prone processes into automated, streamlined operations, driving proven cost savings and world-class levels of efficiency.

Intelligent Capture is a K3 partner and is exhibiting at the conference. To learn how you could join other retailers in driving cost savings and efficiency improvements visit our stand.

Alternatively contact us to learn more:T: 01952 212780E: info@intelligentcapture.co.ukW: www.intelligentcapture.co.uk

Can you afford to throw money down the drain?

3 StePS to a coNNecteD cUStomer JoUrNey exPerIeNce It here toDayPutting the customer at the heart of your business is the key to delivering the connected customer experience and making happy customers.

Maximise the shopping experience, whether it is in-store, online, direct or via mobile.

Drive profi table sales and understand the true cost of making your customers happy.

Payments the future, new and emerging

payment technologies

Digital offers and rewards, loyalty schemes

e-receipts, and mobile PoS

Embracing the store, online through to fulfi lment to deliver amazing customer experiences every time

Fulfi lmentfrom stock replenishment

to how the end user obtains their purchase 

Data understanding data, and how

important a single view of data is

ROImaking sure investments

in systems are correct, fl exible and easy to use

JoIN UP, kNow more, make haPPy with K3 retailMake sure you take the opportunity to meet the K3 Retail team and our supporting colleagues within the K3 Group.

K3 RetailEcommerce LaunchStream 1 at 14:00 – 15:00 Anytime, anywhere, any product engagementWe will be launching our latest ecommerce offering which is a fully integrated global platform for Microsoft Dynamics. Connected Customer Area: Your opportunity to meet the ecommerce team and see our new offering for yourself.

K3 RetailMicrosoft Dynamics AX2012 R3Stream 1 at 16:30 – 17:30 Deliver amazing customer experiences every timeHear how you can make customers happy with the latest release of Microsoft Dynamics AX 2012 R3 and ax|is fashion.Connected Customer Area: See Microsoft Dynamics AX 2012 R3 on the latest Toshiba TCxWave and other technologies including tablets and meet the AX team.

K3 RetailMicrosoft Dynamics NAV 2013 R2 & LS POSStream 2 at 16:30 – 17:30 Mobile shopping in the real worldLearn how NAV 2013 R2 & LS POS combines mobile technology advancements with loyalty features, so you can run advanced loyalty programmes true to the Omni channel vision. Connected Customer Area: See NAV 2013 R2 & LS POS on the latest Toshiba TCxWave, Aures Sango and other technologies including tablets and iOS and meet the NAV team.

K3 RetailMicrosoft Dynamics NAV & PenniesThe Pennies Foundation, a registered charity, has created Pennies, the electronic charity box. See how we have integrated Pennies with Microsoft Dynamics NAV for a number of our customers.Connected Customer Area: Visit us and see for yourself the Pennies electronic charity box integrated with Microsoft Dynamics.

K3 RetailCustomer Services & Customer SupportStream 3 at 14:00 – 15:00 Achieving customer satisfactionThis session will provide an update on K3’s customer service teams and our improvement strategy on delivering great customer satisfaction and Kiddicare share their business transformation journey. Connected Customer Area: Meet all the K3 Support teams who will be on hand to help you get the most from the day and make sure you have a very enjoyable evening!

We are also supported by

K3 CRMMicrosoft Dynamics CRMStream 3 at 15:30 – 16:30 Microsoft Dynamics CRM puts customers first Hear how Microsoft Dynamics CRM puts the customer at the centre of your business enabling insight, visibility and control.Connected Customer Area: See the latest version of Microsoft Dynamics CRM and meet the CRM team who are the centre of excellence for CRM within the K3 Group.

K3 RSGK3 RSG are the in-store service delivery and support division for K3. Working with leading vendors such as Toshiba, Aures & Box they are able to design, specify, procure, deploy & support all aspects of in-store retail technology.Connected Customer Area: Meet the K3 RSG team who will be showing the Aures POS with Dynamics NAV and discuss any hardware related questions you may have.

K3 HostingK3 Hosting offers pro-active, flexible and tailored outsourced IT services to help improve your IT infrastructure and gain more from your investment in people and technology.Connected Customer Area: Opportunity to understand how the K3 hosting team work with K3 Retail supporting our customers and retailers.

oUr SPoNSorS

VeriFone is a global provider of technology for electronic payment transactions offering payment technology expertise, solutions and services that add value to the point of sale.

VeriFone is a global provider of technology for electronic payment transactions offering payment technology expertise, solutions and services that add value to the point of sale. VeriFone provide secure and reliable payment solutions for merchant-operated, consumer-facing and self-service environments for the financial, retail, hospitality, petroleum, government and healthcare industries. The company’s solutions are utilised by merchants, processors and acquirers in developed and emerging economies worldwide. VeriFone’s PAYware Ocius managed service is a comprehensive ‘payments as a service’ offering that bundles hardware, software, gateway and professional services, encryption, estate management and value-adds to make card acceptance easy for multi-channel merchants of all sizes.

Connected Customer Area: Your opportunity to see the latest handheld payment devices, including VX680, VX820 and UX675 proof of concept showcasing colour touch screens and NFC-enabled technology and much more.

TARGIT offers companies a user-friendly decision platform that combines intelligent dashboards, self-service analytics, and dynamic reporting. They are one of the world’s most highly focused service providers for Microsoft Dynamics users, with more than 80 percent of customers in the Dynamics community. The Decision Suite is based on a philosophy that information should be accessible for all business users at all times. With the built-in notifications and mobility capabilities, users are constantly steered towards progress. More than 300,000 users already enjoy the benefits of having instant access to trustworthy intelligence. No more guess work; with TARGIT you get the courage to act. Connected Customer Area: Experience the latest Business Intelligence tools and apps compatible with Microsoft Dynamics.

Intelligent Capture is the UK retail market leader for document and data capture, with a proven track record in delivering substantial back office Return On Investment (ROI). Intelligent Capture has delivered tangible cost savings for retailers across both Goods For Resale (GFR) and Goods Not For Resale (GNFR) processes, as well as providing “paperless” environments for departments’ right across the organisation with on premise, fully managed service and hybrid solutions.The modular Intelligent Capture solutions suite is seamlessly integrated with Microsoft Dynamics, enabling K3 customers to implement a single solution for the capture of documents and data, irrespective of source. Paper documents can be scanned with data “Intelligently” extracted while electronic invoices can be received in formats such as PDF, XML and EDI, all through a single solution with full document management capabilities, delivering complete purchase to pay process automation when implemented with Purchase Ordering and Invoice Matching.Connected Customer Area: See the latest solution suite that integrates with Microsoft Dynamics to implement a single solution for the capture of documents and data.

Toshiba Global Commerce Solutions is retail’s first choice for integrated in-store solutions. With a global team of dedicated business partners, we deliver innovative commerce solutions that transform checkout, provide seamless consumer interactions and optimise retail operations that are changing the retail landscape.Connected Customer Area: See how retailers can deliver an enhanced customer experience via the new Toshiba TCxFlight. This and the latest Toshiba TCxWave POS, kiosk or self-service system which functions as a POS will be in action with NAV 2013 R2 and AX 2012 R3.

INTELLIGENTCAPTURE

Formed in 2004 with the coming together of ten industry leading technology professionals, 10 Squared has developed into the UK’s premier digital integration specialists.With a combined experience of over 60 years in the digital out of home industry, 10 Squared have unrivalled expertise in design, manufacture, installation and servicing of a broad range of technology based product solutions.”Connected Customer Area: See the latest in kiosk and digital signage technology. We will be demonstrating a range of highly versatile units, including the eye-catching and adaptable GTp and GTs, the stylish t-point, and wall-mounted XTw.

When developing solutions for retail we aim to deliver improved engagement and participation between brands and consumers. Through the development of pioneering and innovative digital solutions we are helping to revolutionise the retail sector by improving the in-store experience and enhancing the important relationship between retail and its consumers.We’ve developed a number of solutions specifically for Windows Embedded Operating System for the retail sector including touch screen POS systems, large format touch screens, interactive kiosks and dynamic in-store directories all aimed at improving the in-store experience and successfully competing with the on-line retail world.Connected Customer Area: We will be showcasing our Windows Embedded large format touch screen aimed at improving the in-store experience.

AOPEN uses the latest developments in information technology, aiming to strengthen digital communications within a retail environment. By working together with the best parties in digital signage, POS and mobile commerce technology AOPEN is able to find the ideal solution for your customers.Connected Customer Area: See how digital content can take the in-store experience to new levels with the innovative in-store showcase combining 3D elements with transparent display and the eTILE a world first, ultra slim, all-in-one multi-purpose tile PC built for retail environments.

agilesWorkflow extends Microsoft Dynamics NAV to better manage, simplify, and automate processes. It assigns work, passes it on, and tracks its progress. It can send out automatic notifications of particular events or issues and can incorporate approvals anywhere! Employees are guided through their daily work so they can be sure they are working on the right tasks as prioritized by their business needs. Connected Customer Area: By extending Microsoft Dynamics NAV see how you can better manage, simplify and automate processes with agilesWorkflow.

Balancing high service levels with minimum stock is achievable using Inventory Optimisation techniques. Planning changes across the business from promotions to new store openings can be consolidated through a Integrated Business Planning process. Both these processes are fully supported by AGR software suite. In 2014, AGR have launched a new version of their software that is embedded into NAV 2012 and AX 2013. These embedded versions are currently being deployed into three K3 Retail customers who recognise the power of best fit forecasting engine with advanced replenishment capabilities and planning systems. Our customers include English Heritage, feelunique.com, Fortnum and Mason, Garden Centre Group, Le Creuset, and Pets at Home.Connected Customer Area: Hear how K3 Customers are using the new versions of AGR that are now embedded into NAV 2012 and AX 2013.

oUr PartNerS

Well known in the market place for its consultative approach to business challenges. Its success lies in its vision and delivery of systems ranging from ‘off the shelf’ products to completely custom built business solutions, coupled with technical excellence in project design, implementation and deployment.Box Technologies has also launched a range of integrated solutions to address retail challenges including loss prevention, cash counting and reconciliation, content management and digital signage, queue management and kiosk/self service. We fully support the deployment of these solutions, from creation, project management and rapid and painless integration. With this winning combination of hardware, software and Box Technologies’ Consultancy and support services, these solutions represent a new and exciting dimension to our traditional product offerings.Box Technologies bases its core foundation and commercial success on key business relationships with leading manufacturers, working within major business sectors: EPoS, mobile computing including the cielo tablet and Star mPOS printers, self service, and digital signage all supported by our experienced, in-house service delivery teams.Connected Customer Area: Box will be showcasing the latest Microsoft Dynamics on a range of POS, from the Cielo all-in-one system, the Cielo mobile Tablet and the POS with assisted selling on the PoSPod with split screen sales associate and customer facing applications running simultaneously. Also on show will be our Digital signage solution demonstrating the outfit creator.

Eagle Eye is a UK leader in digital consumer engagement. It provides a digital transaction network that enables retailers, in real time to connect with potential and existing customers, to deliver relevant offers, rewards and services that can be redeemed securely through any sales channel. Headquartered in Guildford, Surrey, Eagle Eye work closely with partners in Retail, Hospitality and Consumer Brands, and with Technology Suppliers (EPOS, Mobile), Agencies and Integrators. Clients include Aurora Fashion, Gondola Group, JD Fashion, Marks & Spencer, Mitchells & Butlers, Tragus, Tesco and Thomas Pink.Connected Customer Area: The connected customer journey is powered by the Eagle Eye Rewards app. Download the loyalty app so through the day you can collect loyalty stamps, redeem at the K3 Rewards Booth and enjoy your reward at your leisure.

Paperless Receipts Ltd (PRL) was founded by CEO Andrew Carroll in 2011 and comprises a board with strong retail experience including Lord Ian Maclaurin (ex-CEO of Tesco and ex-chairman of Vodafone), Robert Diamond (ex-CEO of Emnos) and Neville Wright (founder of Kiddicare.com). PRL has built the retail SaaS concept “eReceipts”, processing over 3 million receipts per month and is the leading provider of digital receipts in Europe working with retailers such as Booths, Argos, French Connection, Monsoon Accessorize (Italy, Austria, Malta) and Aldo (Italy, Austria, Malta). In addition to delivering digital receipts via email, web and mobile, eReceipts provides a single view of all customer transactions regardless of channel or payment method, real-time reporting dashboards, customer segmentation work, price-promotion optimisation, category and range review tools, supplier reports and card or cardless loyalty solutions. It also enables retailers to distribute personalised promotions, unique coupons, surveys, event invitations and links to websites, social media sites, videos, manuals and warranties based on any number of triggers including items in basket, purchase history, date, location, frequency, value or demographics.Connected Customer Area: We will show how we worked with Booths, with an objective to drive incremental sales from existing customers via greater customer insight and more effective engagement by identifying 10% of customers’ transactions in first 12 months.

TM Delivering digital receipts... and so much more

iForce is the UK’s leading specialist in the provision of tailored solutions that suit the fulfilment requirements of each of its clients. Leading technology combined with the team’s expertise ensures that the services iForce provides are unrivalled.iForce has more experience than anyone else in this industry service sector, covering e-fulfilment, returns processing, re-marketing, refurbishment, kitting and POS fulfilment. iForce is proud to work closely with its clients to ensure their continuing success, from international retailers and independent stores.Connected Customer Area: We will share with you how we help some of the leading retail brands delight their customers every day.

LS Retail is a world-leading provider of all-in-one business management software solutions built upon Microsoft Dynamics and other technologies for retail and hospitality companies.For over two decades, LS Retail has been developing market leading software solutions that are currently used by more than 47,000 stores operating 111,000 POS terminals worldwide, with support that exceeds 150 certified Microsoft and LS Retail partners in over 60 countries.Thanks to our vast knowledge and experience in the retail and food-service industry, we are able to offer scalable solutions to manage the complex operational requirements of organizations within such diverse areas as: fashion, electronics, furniture, duty free, restaurants, coffee shops, forecourt and c-stores and many more.Connected Customer Area: See the latest LS Mobile POS on iOS and tablet.

The Pennies Foundation, a registered charity, has created Pennies, the electronic charity box. We’re all familiar with the idea of dropping our change into the charity box sitting on the shop counter. The electronic charity box is exactly the same idea but it works instead when we pay by card in store, online and via mobile.Pennies makes giving to charity easy and affordable for all: customers can simply press ‘YES’ on the Chip & PIN machine in-store, or click the ‘Donate’ button online or on the smart device. The request is for micro-donations – literally a few pennies (1p-99p) - either by rounding up or topping up. It’s quick: one small step in the payment process, it’s the consumers’ choice and it’s private too. There’s no pressure or commitment to give and every penny goes to charity.Connected Customer Area: Visit us and see for yourself the Pennies electronic charity box integrated into Microsoft Dynamics NAV.

Shark Finesse make Clever Business Case products providing sales teams with everything they need to engage customers and create ROI based business cases. Our products are used globally by sales teams to increase conversion rates and also internally to assist with purchase decisions.Connected Customer Area: See software and its capability to deliver detailed ROI and speak to Shark financial experts and discuss successful business case studies.

Registration - Breakfast - Selection of pastries - Cereal bars - Fruit

Buffet Lunch - Selection of classic finger sandwiches - Potato & smoked mackerel salad - Ploughman’s platter - Scotch Eggs, peashoot and mustard mayonnaise - Sausage rolls, HP sauce - Shepherd’s pie - Bubble & squeak cakes - Salmon, parsley liquor dressing - Jam scones with cream - Fruit skewers

Canapés - Smoked Salmon blini’s - Goats cheese and caramelised onion tart - Mini Sausage and Mash - Duck spring rolls with plum sauce

To drink... - Selection of Becks, Peroni and Stella cider - White wine - Red wine - Soft drinks

Street Party Dinner - Paella - Hog roast - Noodle boxes - Fish & Chips - Hot dog stand

Dessert - Ice cream - Popcorn - Candy floss

thIS eveNINg

- Magician- Food from around the world- Steel band- Fun fair activities- Giant Test of Strength

- Hoop-la- Coconut Shy- Feed the Frog- Chill out zone

It may have reached 6.30pm but don’t pack up your pull-along just yet... there’s plenty more happening...- 7.15-8.30pm | Evening Speaker BJ Cunningham speaking at the Mansion House- 8.30pm onwards | The K3 Retail Conference Street Party Network, chat about the day and enjoy all the evening entertainment including:

eat

rememberThere can be an awful lot to remember in a day jammed full of ideas, inspiration and lots of contact info for great people. Don’t forget, jot it down here...