customer development startup 101 with founder institute sydney

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Page 1: Customer Development Startup 101 with Founder Institute Sydney
Page 2: Customer Development Startup 101 with Founder Institute Sydney
Page 3: Customer Development Startup 101 with Founder Institute Sydney
Page 4: Customer Development Startup 101 with Founder Institute Sydney
Page 5: Customer Development Startup 101 with Founder Institute Sydney
Page 6: Customer Development Startup 101 with Founder Institute Sydney

1 Night per Week1 Night

per Week14 Sessions

in Total14 Sessions

in Total25 Hoursper Week 25 Hoursper Week

Page 7: Customer Development Startup 101 with Founder Institute Sydney
Page 8: Customer Development Startup 101 with Founder Institute Sydney

RefineYour Pitch

RefineYour Pitch

Get Feedbackon Your IdeaGet Feedbackon Your Idea

Interact withTop CEOs

Interact withTop CEOs

Page 9: Customer Development Startup 101 with Founder Institute Sydney

Follow a Curriculum

Follow a Curriculum

Complete Assignments

Complete Assignments

Check Your Progress

Check Your Progress

Page 10: Customer Development Startup 101 with Founder Institute Sydney

Meetin Groups

Meetin Groups

Practice Leadership

Practice Leadership

RotateGroupsRotateGroups

Page 11: Customer Development Startup 101 with Founder Institute Sydney
Page 12: Customer Development Startup 101 with Founder Institute Sydney

Mentorship + Structured Approach + Peer Support =Mentorship + Structured Approach + Peer Support =

86%Operating

86%Operating

70%Ahead of Plan

70%Ahead of Plan

45%Funded

45%Funded

Page 13: Customer Development Startup 101 with Founder Institute Sydney
Page 14: Customer Development Startup 101 with Founder Institute Sydney

UdemyAmericas

Online platform to create and take courses

Raised $113 MM

UdemyAmericas

Online platform to create and take courses

Raised $113 MM

GoFarAustralia

Car device and app for better mileage and

lower emissions

320% Kickstarter Target

GoFarAustralia

Car device and app for better mileage and

lower emissions

320% Kickstarter Target

iCarsclubAsia

Web and mobile app to rent your car in Asia

Raised $70 MM

iCarsclubAsia

Web and mobile app to rent your car in Asia

Raised $70 MM

Page 15: Customer Development Startup 101 with Founder Institute Sydney
Page 16: Customer Development Startup 101 with Founder Institute Sydney
Page 17: Customer Development Startup 101 with Founder Institute Sydney

$50Application Fee

$50Application Fee

$1375Course Fee

$1375Course Fee

3.5%Options

3.5%Options

http://FI.co/join/meetup

Page 18: Customer Development Startup 101 with Founder Institute Sydney
Page 19: Customer Development Startup 101 with Founder Institute Sydney
Page 20: Customer Development Startup 101 with Founder Institute Sydney

1 2 3Idea Business Launch

1. Orientation

2. Vision

3. Research

4. Revenue

5. Naming

6. Mentor Idea Review

7. Startup Legal

8. Team

9. Product

10. Mentor Progress

Review

11. Sales

12. Branding

13. Fundraising

14. Graduation

Page 21: Customer Development Startup 101 with Founder Institute Sydney

1 2 3 4 5Great Idea Corporation Plan Progress Pitch

Vetted by Mentors

Reviewed by experts

Tested in the market

Formed by top law firm

Set-up correctly

Support expansion

Viable revenue model

Realistic go to market

Strategy for development

Initial product development

Initial team members

Advisory Board

Pitch your business

Strong materials

Confidence

Page 22: Customer Development Startup 101 with Founder Institute Sydney

Starts 23rd August 2015

Applications close this Sunday

http://FI.co/fellowships

Page 23: Customer Development Startup 101 with Founder Institute Sydney
Page 24: Customer Development Startup 101 with Founder Institute Sydney
Page 25: Customer Development Startup 101 with Founder Institute Sydney
Page 26: Customer Development Startup 101 with Founder Institute Sydney
Page 27: Customer Development Startup 101 with Founder Institute Sydney
Page 28: Customer Development Startup 101 with Founder Institute Sydney
Page 29: Customer Development Startup 101 with Founder Institute Sydney
Page 30: Customer Development Startup 101 with Founder Institute Sydney
Page 31: Customer Development Startup 101 with Founder Institute Sydney
Page 32: Customer Development Startup 101 with Founder Institute Sydney
Page 33: Customer Development Startup 101 with Founder Institute Sydney

“A startup is a human institution

designed to deliver a new product

or service under conditions of

extreme uncertainty”- Eric Ries

Page 34: Customer Development Startup 101 with Founder Institute Sydney
Page 35: Customer Development Startup 101 with Founder Institute Sydney

“No business plan survives first contact

with customers.”

- Steve Blank

“A business plan is a document collecting your ideas that you

have to write…

but no-one reads”

Page 36: Customer Development Startup 101 with Founder Institute Sydney
Page 37: Customer Development Startup 101 with Founder Institute Sydney
Page 38: Customer Development Startup 101 with Founder Institute Sydney
Page 39: Customer Development Startup 101 with Founder Institute Sydney
Page 40: Customer Development Startup 101 with Founder Institute Sydney
Page 41: Customer Development Startup 101 with Founder Institute Sydney
Page 42: Customer Development Startup 101 with Founder Institute Sydney
Page 43: Customer Development Startup 101 with Founder Institute Sydney

No startup that scaled prematurely sustained growth rates to reach 100K users.

Page 44: Customer Development Startup 101 with Founder Institute Sydney

Few startups that grow prematurely reach $100K monthly revenue.

Page 45: Customer Development Startup 101 with Founder Institute Sydney

Startups that grow consistently, grow 20x faster and get higher valuations.

Page 46: Customer Development Startup 101 with Founder Institute Sydney
Page 47: Customer Development Startup 101 with Founder Institute Sydney
Page 48: Customer Development Startup 101 with Founder Institute Sydney
Page 49: Customer Development Startup 101 with Founder Institute Sydney
Page 50: Customer Development Startup 101 with Founder Institute Sydney
Page 51: Customer Development Startup 101 with Founder Institute Sydney
Page 52: Customer Development Startup 101 with Founder Institute Sydney
Page 53: Customer Development Startup 101 with Founder Institute Sydney
Page 54: Customer Development Startup 101 with Founder Institute Sydney
Page 55: Customer Development Startup 101 with Founder Institute Sydney
Page 56: Customer Development Startup 101 with Founder Institute Sydney
Page 57: Customer Development Startup 101 with Founder Institute Sydney

1. Do NOT talk about your ideaE.g. We’re building a cool website with pictures of cats. Do you like websites?

2. Do NOT ask about the future (never use “would”)E.g. Would you pay for something that did x? Would you like x more if it did y?

Exercise

Page 58: Customer Development Startup 101 with Founder Institute Sydney
Page 59: Customer Development Startup 101 with Founder Institute Sydney

1. What’s the hardest part about <problem context>?

2. Can you tell me about the last time that happened?

3. Why was that hard?

4. What, if anything, have you done to solve that problem?

5. What don’t you love about the solutions you’ve tried?

Page 60: Customer Development Startup 101 with Founder Institute Sydney
Page 61: Customer Development Startup 101 with Founder Institute Sydney
Page 62: Customer Development Startup 101 with Founder Institute Sydney

Keep interviewing until:

•You proven a customer

niche

•You’ve found a big problem

Then, start talking with a

target customer about your

solution…

Listen to what they say next!

Page 63: Customer Development Startup 101 with Founder Institute Sydney

We are a global incubator

headquartered in Silicon Valley

that helps aspiring entrepreneurs

launch meaningful and enduring companies

through a 4 month training program

where all participants share in the upside.

Page 64: Customer Development Startup 101 with Founder Institute Sydney

My company {name},

is developing {e.g. an

app} to help {define

customer(s)}

solve {these problems},

with {your secret sauce}

Page 65: Customer Development Startup 101 with Founder Institute Sydney
Page 66: Customer Development Startup 101 with Founder Institute Sydney
Page 67: Customer Development Startup 101 with Founder Institute Sydney

• If their reaction to your

solution is lukewarm, it’s

time to PIVOT

• If they go crazy about

your idea, PERSEVERE

and ask how they will use

it.

Will they buy it on the

spot?

Page 68: Customer Development Startup 101 with Founder Institute Sydney

MVP Minimum Viable Product

Page 69: Customer Development Startup 101 with Founder Institute Sydney

Mockup / Prototype Landing Page Video Pitch

• Create a ‘Minimum Viable Product’ and sell it to customers… really early!

• Test where you find your customers. Use results to form new experiments

Page 70: Customer Development Startup 101 with Founder Institute Sydney
Page 71: Customer Development Startup 101 with Founder Institute Sydney

Fake it till you make it!

•Learn about jobs-to-be-done

and deliver your offer

manually

•Don’t start coding until you

know which features

customers find most valuable

•Measure it through

experiments!

Page 72: Customer Development Startup 101 with Founder Institute Sydney

http://FI.co/join

Page 73: Customer Development Startup 101 with Founder Institute Sydney

http://FI.co/join

1. Do I have to share details about my idea?2. What happens if my idea is not good?3. Do I have to join the Bonus Pool?4. Is 3.5% a lot of equity to give away?5. Do I need to quit my day job?6. How does FI help me if I have an existing company?