Customer Care Trainer Hayneedle

Located In: Omaha, NE Zipcode: 68114 Date Posted: January 13, 2016 Job Type: Full-time Employee Occupational Category: 13-1073.00 Training and Development Specialists To view job posting, visit: http://careerlink.com/job/view/0764/005603 Create a fulfilling career with the nation's premier online retailer for everything home furnishings & décor … Having been named a Top 500 Retailer as well as one of the fastest growing companies in America, Hayneedle is well aware that success doesn't make itself; success is created through talent, hard work, and cooperation. Our future is defined by the lasting relationships we create with our amazing team —people who come ready to transform the industry with big ideas, loads of ambition, and a healthy obsession for excellence. Staying true to our roots, Hayneedle operates from a foundation built by free-thinking innovators with an unwavering passion for bringing the best products, experiences, and services to millions of customers every day. And as our company grows, so does our need for savvy self-starters who dare to dream, take action, and make a difference. What does a Trainer at Hayneedle do? This individual is responsible for the design/alteration and delivery of onsite and remote training programs. This individual is accountable for incorporating products and services offered through NetShops, Inc. e-retail sites, encompassing the areas of customer service and sales within an inbound contact center environment.

• Scheduling and delivery of customer service and sales training through onsite and remote training sessions

• Develop lesson plans and assemble materials needed for training manuals, presentations, testing and evaluation procedures

• Interact with other functional teams to gather information and develop technical specifications for context of course offerings

• Utilize instructional design techniques to create unique training programs specifically geared to the needs of internal/external Associate development

• Facilitate additional training to include special product launches and sales promotions • Maintain training standards and ensure consistency through quality evaluation

monitoring

• Assist in the development of Computer Based Training and Videos to assist with the transfer of knowledge

• Champion activities to support ongoing performance improvement and the transfer of learning, especially in support of change

• Participate in the design of call monitoring formats and quality standards. • Coordinate call calibration sessions and client listening programs to identify client needs

and expectations • Interact with individuals in providing input on customer escalation points relating to

product questions or dissatisfied customers as a back up for Customer Care Associates. What are the requirements of a Trainer at Hayneedle?

• Bachelor’s degree preferred or equivalent experience. • 1-2 years of training experience with knowledge of inbound call center environments

preferred. • Must be proficient in Microsoft Office. • Ability to maintain knowledge of training practices. • Ability to pay attention to details and provide solutions based on analysis. • Ability to communicate with all levels of the organization, both written and verbal. • Ability to maintain confidentiality as needed. • Ability to maintain excellent research and development skills. • Ability to multitask.

As one of the nation's largest online retailers, staying ahead of the curve is essential. We rely on the positive, team-oriented attitudes of top-notch people to keep the business thriving. If you feel like the fast-paced, rewarding environment of a rapidly growing retail brand is for you—share your story! Apply today and tell us why you fit the bill as the next best addition to our winning team.