1 ENGLISH FOR TOURISM Lesson 01 Cmo solicitar informacin turstica - Cmo brindar informacin turstica - Vocabulario de viajes - Dar consejos - Recomendar Lesson 02 Cmo alquilar un automvil - Vocabulario de alquiler de un automvil - Tipos de vehculos - Partes de un automvil - Kind of / Type of - Recordar algo Lesson 03 En el aeropuerto - Vocabulario del aeropuerto - Vocabulario del avin - Expresar una necesidad Lesson 04 Hacer un anuncio - Anuncios en el avin - Comidas en el avin - Vocabulario del avin - Partes de un avin - Dar rdenes Lesson 05 Hacer una reserva hotelera - Vocabulario de reservas hoteleras - Tipos de habitacin y hoteles - Dar una alternativa Lesson 06 Registrarse en el hotel - Nacionalidades - Vocabulario del hotel - Expresar una causa o un resultado Lesson 07 Cmo brindar informacin de los servicios del hotel - Servicios de un hotel - Trminos tcnicos de hotelera - Have something done Lesson 08 Cmo realizar el proceso de facturacin y partida del hotel - Expresar un deseo - Enfatizar Lesson 09 Cmo ordenar y atender a clientes en un restaurante - Vocabulario del restaurante - Sabores - Puntos de coccin de la carne Curso de Ingls para Turismo - Lesson 1 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en brindar informacin general sobre viajes y recomendaciones especficas Solicitar informacin Cmo pedir informacin relacionada con los viajes y cmo realizar preguntas 2 Brindar informacin Es fundamental aprender a brindar la informacin a las personas que necesitan o desean realizar un viaje Vocabulario de viajes Listado de palabras bsicas ms usuales en turismo Dar consejos Estructuras gramaticales usadas para brindar consejos Recomendar Estructuras gramaticales usadas para recomendar algo Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING At the travel agency Read the dialogue and try to understand it. Agent: Good morning, sir. How may I help you? Customer: Good morning. I intend to visit England with my wife. What would you recommend? Agent: Well, we have several package deals. How long do you plan to stay? Customer: We will stay around two weeks. Agent: In that case, I would recommend you our all-inclusive tour. Customer: What does it include? Agent: It includes air and ground transportation, accommodation, meals and guided visits. Customer: I really like that. May I have a brochure, please? Agent: Of course, sir. Language Focus Read the vocabulary notes and try to remember the meanings. How may I help you?En qu puedo ayudarle? Es la frmula de cortesa que se utiliza normalmente para ofrecer ayuda al cliente. Tambin puede decirse What can I do for you? to intend totener la intencin de 3 severalvarios package dealpaquete turstico to planplanear, tener planeado to staypermanecer, quedarse all-inclusive tourviaje con todo includo air transportationtransporte o traslado areo ground transportationtransporte o traslado terrestre accommodationalojamiento mealcomida guided visitvisita guiada brochurefolleto Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. 4 Asking for information - Solicitar informacin I intend / plan to visit... Tengo intencin de visitar... What would you recommend? Qu me recomendara? Where should I go? Qu debera hacer? What does the tour include? Qu incluye la visita guiada? Are all meals included in the package? Estn includas todas las comidas en el paquete? What kind of hotels can you offer? Qu clase de hoteles puede ofrecer? Does the guide speak English? La gua habla ingls? How many days will we stay at...? Cuntos das nos quedaremos en...? How long does it take to get to...? Cunto se tarda en llegar a...? May I have a brochure, please? Me dara un folleto, por favor?

Giving information - Dar informacin We have several packages to... Tenemos varios paquetes tursticos a... We can offer you a better hotel. Podemos ofrecerle un hotel mejor. You'd better travel by train. Ser mejor que viajara en tren. I suggest you take a round trip flight. Le sugiero tomar un vuelo de ida y vuelta. You can rent a car when you arrive. Puede rentar un auto cuando llegue. 5 Why not spend two days in Edinburgh before coming back? Por qu no pasar dos das en Edimburgo antes de regresar? All our tours include a Spanish-speaking guide. Todos nuestros tours incluyen una gua de habla hispana.

Part 3. NEW WORDS AND EXPRESSIONS Travel vocabulary travel agencyagencia de viajes travel agent'sagencia de viajes travel agentagente de viajes tour operatoroperador turstico accommodationalojamiento brochurefolleto car rentalalquiler de coches customercliente discountdescuento group tourviaje grupal package dealpaquete package tourviaje organizado package holiday (GB)vacaciones organizadas package vacation (US)vacaciones organizadas all-inclusive tourviaje con todo includo holiday (GB)vacaciones vacation (US)vacaciones journeyviaje tripviaje travelviaje itineraryitinerario travel guidegua de turismo mealcomida ticketboleto, billete downtown (US)centro de la ciudad city centre (GB)centro de la ciudad bargainoferta, ganga special ratetarifa especial group ratetarifa grupal high seasontemporada alta low seasontemporada baja 6 US=American English GB=British English

Travel, journey or trip? Travel is used to mean the general activity of moving from one place to another. Air travel is faster than rail travel. Journey refers to travelling a long distance, or travelling regularly, emphasizing on the idea of travelling itself. We had a long journey through the mountains. Trip refers to travelling a short distance, or an unusual journey, emphasizing on the place or the reason of travelling. His job involves a lot of business trips.

Part 4. GRAMMAR Giving advice Para brindar un consejo o sugerir algo, se pueden utilizan las siguientes formas: You should + do something You shouldn't + do something You should visit the Louvre museum. You shouldn't miss the Mona Lisa. You ought to + do something You oughtn't to + do something You ought to go to the Tate Gallery. You oughtn't to skip the Turner collection. If I were you, I would + (not) + do something If I were you, I would travel by train. If I were you, I wouldn't go to that museum on Sundays. Why don't you +verb ? Why don't you rent a car?

Recommending Para recomendar algo, se utiliza el verbo to recommend con las siguientes estructuras: to recommend + somebody + to do something I recommend you to visit Edinburgh. to recommend that + somebody + do something 7 I recommend that you walk along the promenade. to recommend + gerundI recommend eating local food.

Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. recommend - offer - stay - packages - itinerary all-inclusive - brochure - hotels - cities may - can - about - long - Good morning. How I help you? - Good morning. We would like to travel around Europe but we aren't sure which countries to visit. What would you ? - Well, we have different and we can also you our tours. - Yes, we would really like to travel with a group of people. How are the tours that you offer? - You can take the 20-day tour or the 30-day tour. In both cases you will visit the most important in Europe. The difference is that on the second one you will longer in each place. - I see. We will have to think it. May we have a, please? - Yes, here you are. On this page, you see the different options, the description of theand the complete. Part 5. EXERCISES Exercise 2 Write the sentences using the words given. 8 visit - the Guggenheim Museum - Monday I recommend you.eat - local specialties - market You should.travel - bus You ought.stay - Royal Hotel - longer Why don't ?visit - that neighbourhood If I were you,.make a reservation You should.miss - fireworks - 8 o'clock You shouldn't.arrive early - get tickets I recommend that.buy souvenirs - last day We recommend buying. Part 5. EXERCISES Exercise 3 Read the passage and answer the questions. Tourism has become a popular global leisure activity. In 2008, there were over 922 million internationaltouristarrivals,withagrowthof1.9%ascomparedto2007.International tourismreceiptsgrewtoUS$944billion(euro642billion)in2008,correspondingtoan increaseinrealtermsof1.8%. Tourism is vital for many countries, such as Egypt, Greece, Lebanon, Spain and Thailand, and many islandnations, such as The Bahamas, Fiji, Maldives, and the Seychelles, due tothelargeintakeofmoneyforbusinesseswiththeirgoodsandservicesandthe 9 opportunityforemploymentintheserviceindustriesassociatedwithtourism.These serviceindustriesincludetransportationservices,suchasairlines,cruiseshipsand taxicabs, hospitality services, such as accommodations, including hotels and resorts, and entertainment venues, such as amusement parks, casinos, shopping malls, music venues and theatres. Questions about the text 1. There were more tourist arrivals in 2008 than in 2007.True. False. It's not said on the text. 2. In 2008, international tourism generated $ 944,000,000. $ 944,000,000,000. $ 944,000,000,000,000. 3. Tourism is vital for many island nations. True. False. It's not said on the text. 4. Tourism generates few employment opportunities. True. False. It's not said on the text. 5. Resorts are classified as transportation services. hospitality services. entertainment venues. 10 Part 5. EXERCISES Exercise 4 Read the article and answer the questions. Burma's Tourist Industry Booms Source: VOA News Burma's political reforms have drawn international attention and sparked a boom in its still fledging tourism industry. Hotels and tour operators are scrambling to meet the growing demand from visitors eager to witness a country in the midst of transformation. This week in Rangoon 20 contestants competed for the title of Miss Tourism Myanmar 2012, a beauty pageant organized by the tourism board to appeal to foreign visitors. Tourism Board Secretary Kyaw Htun says Aung San Suu Kyi's endorsement of "responsible tourism" last year has been a vital boost in Burma, also known as Myanmar. "Before 2010 the Lady [Suu Kyi] didn't support visitors to come to Myanmar, but after 2010 she was encouraging visitors to come see Myanmar," noted Htun. Since Aung San Suu Kyi's release from house arrest in 2010, tourism has more than doubled, and is projected to keep increasing at a rate of 30 percent per year. Burma's political isolation has long kept it off the typical itinerary of holiday travelers. Now, it is that isolation and ongoing political reforms that are drawing newcomers - some of whom are still anxious about visiting. "The reason I'm here in Myanmar, I'm interested in the political situation," said Mari Nakogawa, a tourist from Japan. "Like Aung San Suu Kyi, I cannot say it here, it's kind of scary. Most of Japanese newspapers say Myanmar is dangerous." Hotels in Burma are now booked several months in advance, doubling room prices in some cases. But it's not only tourists who are eager to visit. Alex Ruther is the manager of the upscale Savoy Hotel. "Because the country's opening up, the foreign investment laws are changing as well, so a lot of foreigners can come in and invest. Foreign companies [are] coming in so it definitely puts the country on the global map," said Ruther. For Burma's visitors, such as these visiting the famed Shwedagon Pagoda, both the old attractions and the new changes are an enticing draw.

Questions about the text 1. Why has tourism to Myanmar increased? The Tourism Board offered discounts to appeal foreign visitors. 11 Visitors are now encouraged to visit the country. Political isolation has attracted foreign travelers. 2. Hotel prices have increased. True. False. It's not said on the text. 3. Many foreigners are also investing in the country. True. False. It's not said on the text. 4. Tourist are attracted only by old attractions like pagodas. True. False. It's not said on the text. Part 5. EXERCISES Exercise 5 Grammar Revision Write the past form of the verbs in brackets. 1. The plane (arrive) at 7.10. 2. Our guide (take) us to many different places. 3. The tour (start) on June 5th. 4. We had many options but we (choose) the longest tour. 5. I have always (dream) of going to England. 6. We (drive) through a very nice area yesterday. 12 7. Our tour guide (leave) us at the museum and went for a drink. 8. We went to the casino last night and we almost (lose) all our money. 9. During our trip we (meet) a lot of interesting people. 10. She (write)a letter to her boyfriend from Paris. Curso de Ingls para Turismo - Lesson 2 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en alquilar un automvil Alquilar un automvil Cmo solicitar el alquiler de un automvil, preguntar por las caractersticas y costos asociados Vocabulario de alquiler de un automvil Listado de palabras ms utilizadas para alquilar un auto Tipos de vehculos Listado de palabras para definir las clases de vehculos Vocabulario extra Partes de un automvil Kind of / Type of Expresiones usadas para clasificar elementos Recordar algo Estructuras gramaticales usadas para recordar algo a alguien Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING

Renting a car Read the dialogue and try to understand it. 13 Staff: Good morning, sir. Customer: Good morning. I would like to hire a car. Staff: What kind of car would you prefer? Compact, standard or full-size? Customer: A small one would be fine. Staff: Great. How long will you rent it for? Customer: One week. Staff: Would you like to pay an additional insurance policy? Customer: Yes, please. How much is it then? Staff: The total would be 300 pounds for the week, with unlimited mileage and insurance. Customer: OK. Can I return the car at any other city? Staff: Absolutely, sir. You can return the car at any of our offices around the country with no additional cost. I remind you that you must fill the tank before returning it. May I get your driver's license and your credit card, please? Customer: Yes, here you are. Staff: Thank you. Here are the keys. You can pick up your car at the car park. Language Focus Read the vocabulary notes and try to remember the meanings. to hire/rent a caralquilar/rentar un auto kind ofclase de compactcompacto full-sizegrande how long... for? por cunto tiempo...? insurance policypliza de seguro unlimited mileagekilometraje ilimitado 14 absolutelyabsolutamente officeoficina with no additional costsin costo adicional to remind somebody that... recordar a alguien que... to fill the tankllenar el tanque de combustible driver's licenselicencia de conductor credit cardtarjeta de crdito keysllaves to pick uptomar, elegir car parkestacionamiento 15 Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Renting a car - Alquilar un automvil I would like to rent a car. Me gustara alquilar un coche. What kind of car would you prefer? Qu clase de vehculo prefiere? How long will you rent it for? Por cunto tiempo lo alquilar? Would you like to pay an additional insurance policy? Le gustara pagar una pliza de seguro adicional? Can I return the car at any other city? Puedo devolver el coche en cualquier otra ciudad? Do you offer cars with GPS? Ofrecen autos con GPS? There is an additional cost for that. Existe un cargo adicional para eso. There is no additional cost for that. No existe un cargo adicional para eso. Youmust fill the tank before returning the car. Debe llenar el tanque antes de devolver el coche. Youmust pay a security deposit. Debe pagar un depsito de seguridad. The deposit will be refunded when you return the car. Se le reintegrar el depsito cuando devuelva el coche. May I see your driver's license, please? Podra ver su licencia de conductor, por favor?

16 Part 3. NEW WORDS AND EXPRESSIONS Car rental vocabulary car hire (GB)alquiler de coches car rental (US)alquiler de coches car park (GB)estacionamiento parking lot (US)estacionamiento driver's license (US)licencia/carnet de conductor driving licence (GB)licencia/carnet de conductor credit cardtarjeta de crdito insuranceseguro insurance policypliza de seguro collision damage waiver (CDW) exencin de responsabilidad por daos de colisin supplemental liability insurance (SLI)seguro suplementario de responsabilidad civil mileagekilometraje mileage limitlmite de kilometraje unlimited mileagekilometraje ilimitado medium-pricedde precio accesible high-pricedde precio alto low-pricedde precio bajo daily ratetarifa diaria per daypor da weekly ratetarifa semanal per weekpor semana weekend specialtarifa de fin de semana to pick up the carrecoger el auto to return the cardevolver el auto to drive a carconducir un vehculo to fill the tankllenar el tanque US=American English GB=British English Types of car compact carauto compacto, pequeo standard-size carauto estndar, mediano full-size carauto grande luxury carauto de lujo SUV (sports utility vehicle)vehculo deportivo 4WD (four wheel drive)vehculo 4x4 17 motor homecasa rodante pickup truckcamioneta vanfurgoneta, camioneta automatic carcoche automtico manual carcoche manual

Extra vocabulary: Parts of a car

Part 4. GRAMMAR Kind of / Type of Estas palabras pueden usarse indistintamente para hacer referencia a la variedad de elementos en un conjunto. kind of + noun What kind of car do you prefer? type of + noun What type of car do you offer? Tambin pueden utilizarse las formas del plural: kinds of + noun What kinds of car do you prefer? We have different kinds of car. types of + noun What types of car do you offer? We have several types of car. Reminding something Para recordar algo a alguien, se usa la siguiente estructura: to remind + somebody + to do something I remind you to return the car before 8pm. to remind + somebody + that I remind you that you should return the car before 8pm. Remember or remind? Remember means to 'have the memory of something', 'not forget something'. Remember that you have an appointment with the doctor today. 18 Remind means 'make somebody remember'. I remind you that you have an appointment with the doctor today.

Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. long - kind - weekly - compact - full-size insurance - agencies - rate - offer return - discount - mileage - Good morning, madam. - Good morning. I would like to rent a car. - What of car do you prefer? - Well, I'm used to my car, but I would really like to rent a smaller one. I guess a would be fine. - Certainly. How will you rent it for? - Ten days. Do you offer a special for renting it more than a week? - Unfortunately not. But you can get the reduced rate and pay the extra days at the daily rate. - OK. Thanks. Does this include unlimited and ? - Yes, madam. And you can also the car at any of ourin the country. Part 5. EXERCISES Exercise 2 Write the sentences using the words given. 19 car - would - prefer What kind ?several - types - car We have.rate - day How much ?insurance - included What kind ?should - return - car - here I remind you that.extra - cost - that There is.must - fill - tank You.long - rent - car - for How ?must - pay - security deposit I remind you that you. Part 5. EXERCISES Exercise 3 Read the passage and answer the questions. Rentalconditions Carrentalsaresubjecttomanyconditionswhichvaryfromonebrandtoanother.The vehiclemustbereturnedinagoodconditionandmustnotexceedamaximumdriven distance,otherwiseextrafeesmaybeincurred.Additionally,somecompaniesseta minimumageforthevehicledriver,whichinsomecasesisashighas25,evenin countrieswheretheminimumlegalagetoholdadriver'slicenseismuchlower.Inall casesavalid,currentdriver'slicenseisrequiredinordertorentavehicle. RecentconditionshaveutilizedGPStechnologytolimitmaximumspeedsordrivingto specificregions.Renewablefuelvehiclesareavailableincertainareas. 20 Car rental companies in Sydney, Perth or anywhere else in Australia have different levels ofdamageresponsibilityifyouhaveanaccident. The vast majority of car rental companies require the use of a credit card to make it easier for them to trace a person should they attempt to steal a car, or to charge additional fees at will if a defect is later found with the car.

Questions about the text 1. You may have to pay extra fees if you exceed the maximum speed.True. False. It's not said on the text. 2. In some cases you must be 25 to rent a car.True. False. It's not said on the text. 3. If you are older than 25, you don't need a driver's license to rent a car.True. False. It's not said on the text. 4. You can rent a car with GPS if you want. True. False. It's not said on the text. 5. Why is a credit card required?Because you must pay before you rent the car. To show that you are older than 25. The company can charge you fees for broken parts of the car.

21 Part 5. EXERCISES Exercise 4 Listen to the audio clip and answer the questions. AmericansTryRentingTheirCartoStrangers Freemarketsolutionisdesignedtohelpneighborhoodsmakedowithfewercars Source:VOANews Click here to listen

Questions about the audio clip 1. According to statistics, there are more than ___ cars for every 10 Americans.7. 8. 9. 2. Most of the time those cars are parked at home. in traffic jams. rented by foreigners. 3. Personal cars can be rented by the hour, day or week.True. False. It's not said on the text. 4. The Oregon Legislature is considering new laws to ban person-to-person car rentals. True. False. It's not said on the text. 5. Person-to-person rentals began in Germany 5 years ago. 22 8 years ago. 10 years ago. 6. The car sharing companies take a commission of ___ of the rental price. 30 to 35%. 30 to 40%. 35 to 40%. Curso de Ingls para Turismo - Lesson 3 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en la facturacin el equipaje en el aeropuerto, la eleccin del asiento y preguntas relacionadas En el aeropuerto Cmo brindar informacin durante el proceso de facturacin de equipaje Vocabulario del aeropuerto Listado de palabras bsicas relacionadas con el aeropuerto Vocabulario extra Listado completo de palabras relacionadas con el aeropuerto y el avin Expresar una necesidad Uso del verbo 'need' Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING

At the airport Read the dialogue and try to understand it. - Good evening. - Good evening, sir. May I see your passport, please? - Here you are. - How many bags are you checking in? - Only one suitcase. I will take this carry-on bag with me. 23 - All right. Your luggage will go directly to your final destination, you don't need to pick it up in your stopover. - Great. - Would you prefer a window seat or an aisle seat? - A window seat. - I can offer you one in the middle of the cabin or one in the rear end. Which one do you prefer? - I guess the one in the rear will be more comfortable and quiet. - All right. Here's your boarding pass. You have seat 45E. Please proceed to gate 12 at 8 o'clock. - Thank you. - Thank you, sir. Have a pleasant flight! Language Focus Read the vocabulary notes and try to remember the meanings. May I...?Podra...? bagspiezas de equipaje, maletas, valijas to check infacturar el equipaje suitcasemaleta, valija carry-on bagmaleta, valija de mano luggageequipaje final destinationdestino final to pick uprecoger 24 stopoverescala window seatasiento del lado de la ventana aisle seatasiento del lado del pasillo cabincabina, compartimento rear endparte trasera comfortablecmodo quietsilencioso, tranquilo boarding passpase de abordo gatepuerta de embarque have a pleasant flight!que tenga un buen viaje! Literalmente, que tenga un vuelo placentero! 25 Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. At the airport - En el aeropuerto May I see your passport, please? Podra ver su pasaporte, por favor? You need a visa to enter the country. Necesita una visa para entrar al pas. How many bags are you checking in? Cuntas maletas va a facturar? Do you have a carry-on bag? Tiene una maleta de mano? Only one carry-on bag is allowed. Slo se permite una maleta de mano. Baggage limitation is 20 kilos per person. El lmite de equipaje es 20 kilos por persona. You have 10 kilos of excess baggage. Tiene 10 kilos de exceso de equipaje. Would you prefer a window seat or an aisle seat? Prefiere un asiento del lado de la ventana o un asiento del lado del pasillo? Here's your boarding pass. Aqu tiene su pase de abordo. You have seat 4A. Tiene el asiento 4A. Please proceed to gate 12. Por favor dirjase a la puerta 12. You must pick up your luggage at destination. Debe recoger el equipaje en su destino. You must pick up your luggage from carousel 4. Debe recoger su equipaje en la cinta 4. Flight number 101 is now boarding. El vuelo nmero 101 se est abordando en este momento. Arrivals are delayed / on schedule. Las llegadas estn demoradas / en horario. 26 Departures are delayed / on schedule. Las salidas estn demoradas / en horario. Please proceed through security. Por favor pase por la seguridad. Please proceed through customs and immigration. Por favor pase por la aduana e inmigracin. Please have your passport ready for inspection. Por favor tenga el pasaporte listo para inspeccin. Part 3. NEW WORDS AND EXPRESSIONS Airport vocabulary airportaeropuerto air traffic controlcontrol de trnsito areo airlineaerolnea airline countermostrador aisle seatasiento del lado del pasillo animal in holdanimal vivo en la bodega arrivalsllegadas arrivals are delayedlas llegadas estn demoradas arrivals are on schedulelas llegadas estn en horario departuressalidas departures are delayedlas salidas estn demoradas departures are on schedulelas salidas estn en horario baggage / luggageequipaje baggage allowancelmite de equipaje baggage carousel (US)cinta transportadora de equipaje baggage claimreclamo de equipaje baggage compartmentcompartimiento para equipaje boarding passpase de abordo carry-on luggageequipaje de mano checked luggageequipaje facturado check-in deskmostrador de facturacin concourseexplanada connecting flightconexin control towertorre de control customsaduana customs officialfuncionario de aduana delayeddemorado 27 departure loungesaln de espera direct flight / non-stop flightvuelo directo domestic flightvuelo de cabotaje excess baggageexceso de equipaje excess baggage chargerecargo por exceso de equipaje final destinationdestino final flight numbernmero de vuelo gatepuerta hand luggage / baggageequipaje de mano immigrationinmigracin immigration officialfuncionario de inmigracin international flightvuelo internacional landingaterrizaje luggage / baggageequipaje luggage allowancelmite de equipaje luggage compartmentcompartimiento para equipaje luggage conveyor belt (GB)cinta transportadora passportpasaporte runwaypista scalesbalanzas seatasiento stopoverescala suitcasemaleta take-offdespegue terminalterminal trolleycarrito visavisado, visa window seatasiento del lado de la ventanilla US=American English GB=British English

Extra vocabulary: At the airport

Part 4. GRAMMAR Need El verbo to need (necesitar) se utiliza para hablar de algo que es necesario: 28 need + to + verb You need to go to gate 4 now. Necesita ir a la puerta 4 ahora. La forma negativa se usa para dar permiso a alguien a que no haga algo en el futuro inmediato, porque no es necesario.don't need + to + verb You don't need to check in carry-on luggage. No necesita facturar el equipaje de mano. needn't + verb You needn't check in carry-on luggage. No necesita facturar el equipaje de mano. Sin embargo, cuando se habla de la inexistencia de una necesidad general (es decir, no es especfico para una persona ni es algo que suceder en el futuro inmediato) slo se puede usar la primera estructura. don't need + to + verb You don't need to pack a sweater because it's summer there. No necesitas llevar un suter porque all es verano. Existe otra forma negativa que se usa para decir que una accin realizada en el pasado no era necesaria. needn't have + past participle You needn't have carry this bag with you. You could have checked it in. No necesitabas llevar esta maleta contigo. Podras haberla facturado. (Llevaste la maleta y no era necesario). Por ltimo, se utiliza otra forma distinta cuando se trata de una accin no realizada en el pasado porque no era necesaria. didn't need + to + verb I didn't need to wait at the gate. They were boarding when I got there. No necesit esperar en la puerta. Ya estaban subiendo al avin cuando llegu all. (No esper porque no fue necesario).

Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. check in - are - exceeds - excess - proceed aisle seat - boarding - boarding pass - gate passport - suitcases - window seat 29 - Good morning, madam. May I get your, please? - Here you. - How many pieces of luggage will you? - These two. - Let's see. I'm sorry, madam. Your luggage the limit. You will have to pay $100 for luggage. - Oh, no problem. - Would you like a or an? - It's the same. - OK, then. Here's your . You have seat 8C. Please to number 4 in terminal 2. will start at 5.40. Part 5. EXERCISES Exercise 2 Write the sentences using the words given. get - passport - please May I ?bags - are - checking in How many ?carry-on - bag Do you have ?limitation - 23 kilos - person Baggage.excess - baggage You must pay $50. 30 prefer - window - seat I.need - proceed - gate 3 - now You.need - board - yet We don't.need - check in I didn't.

Part 2. EXERCISES Exercise 3 Look at the picture and then choose the correct option to answer the following questions These people are airport.They are w for their flight.They have a c bag with them.The man is working on his l computer.The woman is talking on her m phone.The monitors show the aand d.Their flight is d .They will need to proceed to g number 12.

31 Part 5. EXERCISES Exercise 4 Read the article and answer the questions. TwoMajorUSAirlinesWinMergerApproval Source:VOANews TwomajorU.S.airlineshavewonapprovaltomerge.UnitedAirlinesisto purchaseContinentalAirlinestocreatetheworld'slargestaircarrier. Inorderforthemergertoovercomeanti-trustconcerns,rivalSouthwestAirlines had to be given take-offand landing rights at the international airport in Newark, New Jersey - just outside New York City. The airport is a key Continental Airlines hub. Shareholders are scheduled to meet September 17 to approve the deal. This is the firstmajorairlinemergerintheUnitedStatessince2008whenDeltaAirlines acquiredNorthwest.Governmentapprovalfollowedanantitrustreviewbythe U.S.JusticeDepartment. The merger is expected to be completed by October 1.

Questions about the text 1. The article is about a new airline that will be created. the joining of two companies. new measures at Newark airport. 2. Continental will be purchased by United Airlines. True. False. It's not said on the text. 3. Newark airport is now only used by Continental Airlines. True. False. It's not said on the text. 32 4. This is the first major airline merger in the United States. True. False. It's not said on the text. 5. The merger will be approved by the Justice Department. True. False. It's not said on the text. Part 5. EXERCISES Exercise 5 Listen to the audio clip and answer the questions. AirportSecurityCouldGoto'ElectronicSnifferDogs' Officials at the Glasgow Airport are testing new security devices similar to metal detectors thatwouldspeedupscreeningtimes Source:VOANews Click here to listen

Questions about the audio clip 1. Researchers have been trying to reproduce dogs' sense of smell. True. False. It's not said on the text. 2. How does this new device identify dangerous material? By scanning all suitcases. Some lasers test the surrounding air. Dogs will sniff each passenger. 33 3. Passenger must take off their coats as part of the security process. True. False. It's not said on the text. 4. This new device will also show images of the passengers. True. False. It's not said on the text. 5. This device is better than real dogs because dogs get tired. dogs can't detect small amount of dangerous material. it's faster. Curso de Ingls para Turismo - Lesson 4 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en brindar informacin sobre el vuelo antes del despegue Hacer un anuncio Cmo realizar un anuncio Anuncios en el avin Frases usuales en los anuncios en el avin Vocabulario de aviones Listado de palabras relacionadas con el avin Vocabulario extra Listado de las partes de un avin Dar rdenes Estructuras gramaticales usadas para dar rdenes Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin 34 Part 2. READING

On the plane Read the text and try to understand it. FLIGHT ATTENDANT: - Good evening, ladies and gentlemen. On behalf of Captain Jefferson and his crew, I'd like to welcome you aboard flight 281 to Dublin. Our flight will last four hours and a half. During this time, we ask you to please remain seated with your seatbelts fastened. We will serve beverages and dinner as soon as we reach our cruising altitude, and we will project a film on the screen right after that. We remind you that this is a non-smoking flight. Please make sure your seats are in the upright position for take-off. Thank you for flying British Airways. We wish you a pleasant flight. Language Focus Read the vocabulary notes and try to remember the meanings. ladies and gentlemendamas y caballeros on behalf ofen nombre de captaincomandante crewtripulacin aboarda bordo de flightvuelo. Recuerda que el verbo volar se dice to fly. to lastdurar 35 to remain seatedpermanecer sentado seatbeltcinturn de seguridad fastenedabrochado beveragesbebidas to reachalcanzar cruising altitudealtitud de crucero upright positionposicin vertical take-offdespegue thank you for flying BAgracias por volar con BA Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Making an announcement - Hacer un anuncio Good morning / evening, ladies and gentlemen. Buenos das / Buenas noches, damas y caballeros. 36 On behalf of... En nombre de... I would like to welcome you to... Tengo el agrado de invitarlos a... I would like to inform you about... Me gustara informarles acerca de... Please make sure that... Por favor asegrense que... We ask you to please... Les pedimos por favor que... I / We remind you that... Les recuerdo / recordamos que... Thank you for your attention / cooperation. Gracias por su atencin / cooperacin. Thank you for your patience / understanding. Gracias por su paciencia / comprensin.

Announcements on the plane - Anuncios en el avin Please have your boarding passes ready. Por favor tengan preparados sus pases de abordo. Please fasten your seatbelts. Por favor abrchense los cinturones de seguridad. Please extinguish your cigarettes. Por favor apaguen sus cigarrillos. Please proceed to the baggage claim area. Por favor dirjanse a la zona de entrega de equipaje. Please fold your tables. Por favor plieguen sus mesas. Please put your seats in the upright position. Por favor coloquen sus asientos en la posicin vertical. A selection of snacks and drinks will be served. Se servir una seleccin de snakcs y bebidas. Please prepare for take-off / landing. Por favor preprense para el despegue / aterrizaje. 37 We will be taking off / landing soon. Despegaremos / Aterrizaremos en breve.

Meals on the plane - Comidas en el avin What would you like to have? Qu le gustara comer? Would you like chicken or beef? Le gustara pollo o carne? Would you like chicken or pasta? Le gustara pollo o pastas? What would you like to drink? Qu le gustara tomar? Tea or coffee? T o caf? With milk and sugar? Con leche y azcar?

Part 3. NEW WORDS AND EXPRESSIONS Airplane vocabulary air hostessazafata aircraftavin, aeronave autopilot/automatic pilotpiloto automtico black boxcaja negra bumpy flightvuelo turbulento business classclase ejecutiva cockpitcabina del piloto copilotcopiloto crewtripulacin duty freelibre de impuestos economy classclase turista emergency exitsalida de emergencia emergency landingaterrizaje de emergencia first classprimera clase flight attendantazafata, auxiliar de vuelo 38 jet lagdescompensacin por la diferencia horaria life vestsalvavidas loudspeakersaltoparlantes luggage compartmentcompartimiento para equipaje meal traybandeja de comida pilotpiloto planeavin restroom / lavatorysanitarios seatasiento seat beltcinturn de seguridad stewardessazafata (old fashioned) turbulenceturbulencia to fasten the seatbeltabrocharse el cinturn de seguridad to landaterrizar landingaterrizaje to put out the cigarettesapagar los cigarrillos to take offdespegar take-offdespegue

Extra vocabulary: Parts of a plane Part 4. GRAMMAR Giving orders Para dar una orden a una persona, se utiliza el modo imperativo. La estructura es muy simple ya que no se necesita sujeto. Para dar una orden afirmativa, se usa el verbo en infinitivo: infinitive verb Go to the baggage claim area. Fasten your seatbelt. Be quiet. Para dar una orden negativa, se usa don't y el verbo en infinitivo: don't + infinitive verb Don't go to the baggage claim area. Don't fasten your seatbelt. Don't be quiet. 39 Para ser ms amables se emplea la palabra please al inicio o al final de la frase. Please go to the baggage claim area. Please fasten your seatbelt. Be quiet, please.

Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. aboard - reach - remain - upright - on behalf of crew - purchase - cruising altitude - take-off duration - flight - seatbelts - snacks - at all times - Good morning, ladies and gentlemen. the, I have the pleasure to welcome you flight 309 to Los Angeles. The of our flight will be three hours. We ask you to please seated with your fastened. Once we our, we will offer you a selection of beverages and for. Please put your seats in the position for. We wish you a pleasant.

Part 5. EXERCISES Exercise 2 Write the sentences using the words given. behalf - company I welcome you aboard. 40 you - please - remain - seated We ask.you - patience We thank.this - non-smoking - flight I remind you that.prepare - landing Please.fasten - seatbelt You must.proceed - baggage claim area Please.attention Thank you.seat - upright position Please put your.Part 5. EXERCISES Exercise 3 Read the text and answer the questions. Flightattendants Onceupintheair,flightattendantswillusuallyservedrinksand/orfoodtopassengers. When not performing customer service duties, flight attendants must periodically conduct cabinchecksandlistenforanyunusualnoisesorsituations.Checks mustalsobedone onthelavatorytoensurethesmokedetectorhasn'tbeendeactivatedandtorestock suppliesasneeded. Regularcockpitchecks mustbedonetoensurethepilot'shealthandsafety.Theymust alsorespondtocalllightsdealingwithspecialrequests.Duringturbulence,flight attendantsmustensurethecabinissecure. Priortolandingalllooseitems,traysandrubbishmustbecollectedandsecuredalong with service and galley equipment. All hot liquids must be disposed of. A final cabin check 41 must then be completed priorto landing. It isvital that flight attendants remain aware as themajorityofemergenciesoccurduringtakeoffandlanding. Uponlanding,flightattendantsmustremainstationedatexitsandmonitortheairplane andcabinaspassengersdisembarktheplane.Theyalsoassistanyspecial-needs passengersandsmallchildrenofftheairplaneandescortchildren,whilefollowingthe properpaperworkandIDprocesstoescortthemtothedesignatedpersonpickingthem up. Questions about the text 1. Flight attendants must check for unusual situations. True. False. It's not said on the text. 2. Flight attendants have to ensure the pilot's safety. True. False. It's not said on the text. 3. Flight attendants must respond to telephone calls. True. False. It's not said on the text. 4. Upon landing, flight attendants must remain seated. True. False. It's not said on the text. 5. Flight attendants accompany small children travelling alone through the immigration process. True. False. It's not said on the text. Curso de Ingls para Turismo - Lesson 5 Part 1. INTRODUCTION 42 Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en realizar una reserva de una habitacin en un hotel Hacer una reserva Cmo realizar una reserva de una habitacin en un hotel Vocabulario de reservas hoteleras Listado de palabras bsicas y frases ms usuales para reservas hoteleras Hotel rooms Tipos de habitacin y hoteles Dar alternativas Estructuras gramaticales usadas para dar alternativas Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING

Making a reservation Read the dialogue and try to understand it. - Pennsylvania Hotel. May I help you? - Hello. I would like to make a reservation. - A single or a double room? - A double room with twin beds. - All right. When are you checking in? - On 10th June. - How long will you be staying? - Three nights. - OK. We have a special rate of $45 per night, including breakfast. - Perfect. Is the hotel near downtown? - Yes, we are located within walking distance of downtown. Alternatively, you can take a bus. - Great. - What's your name, please? - John Smith. - All right, sir. You can pay when you check in. We look forward to your visit. - Thank you. Goodbye. Language Focus Read the vocabulary notes and try to remember the meanings. 43 May I help you?Lo puedo ayudar? Es la frmula de cortesa que se utiliza normalmente al atender el telfono. single roomhabitacin simple double roomhabitacin doble twin bedsdos camas simples to check inregistrarse en el hotel to staypermanecer, quedarse special ratetarifa especial per nightpor noche downtowncentro de la ciudad within walking distancea una corta distancia (como para ir caminando) alternativelycomo alternativa to look forward to something estar deseando que llegue algo. Es una frmula de cortesa usada para cerrar la conversacin o una carta formal. 44 Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Making a hotel reservation - Hacer una reserva hotelera I would like to book a room for the weekend. Me gustara reservar una habitacin para el fin de semana. What kind of room do you want? Qu tipo de habitacin desea? A single / double / triple room. Una habitacin simple / doble / triple. A twin room. / A double room with twin beds. Una habitacin doble con camasindividuales. Breakfast is included in the rate. El desayuno est includo en la tarifa. I'm sorry, but we are fully booked. Lo lamento, pero est todo reservado. I'm sorry, but we have no rooms available at the moment. Lo lamento, pero no tenemos habitaciones disponibles en este momento. You can cancel your reservation with no charge until 25th August. Puede cancelar su reserva sin cargo hasta el 25 de agosto. Our hotel is located within walking distance of downtown. Nuestro hotel se encuentra a corta distancia del centro de la ciudad. Would you spell your name, please? Podra deletrear su nombre, por favor? We look forward to your visit. Esperamos su visita. Part 3. NEW WORDS AND EXPRESSIONS Hotel booking vocabulary chain hotelhotel de cadena hotel chaincadena de hoteles ad, advertisementaviso, anuncio 45 availabledisponible unavailableno disponible to bookreservar bookingreserva, reservacin reservationreserva, reservacin to hold a reservationmantener una reserva to cancel a reservationcancelar una reserva cancellationcancelacin confirmationconfirmacin depositdepsito feecargos formformulario locationubicacin no-showcliente que no se presenta en el hotel starestrella three-star hotelhotel de tres estrellas four-star hotelhotel de cuatro estrellas five-star hotelhotel de cinco estrellas vacancydisponibilidad de habitaciones vouchercupn waiting listlista de espera Hotel rooms single roomhabitacin simple double roomhabitacin doble suitesuite twin bedsdos camas simples bungalowbungalow, chalet country cottagecasa de campo guesthousecasa de huspedes, pensin hostelhostal innposada villachalet American plan (US)pensin completa modified American plan (US)media pensin European planhabitacin solamente bed and breakfast, B&Bcama y desayuno half board (GB)media pensin room and board, R&B (GB)pensin completa 46 US=American English GB=British English Part 4. GRAMMAR Stating an alternative Para expresar una alternativa a algo dicho, se pueden usar las siguientes frases: alternatively, ... Alternatively, you can take a bus. conversely, ... Conversely, you can walk there. ..., instead You can take a taxi, instead. apart from this, ... Apart from this, you can go by bike. Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. early - many - help - reservation - rate single - kind - check in - room - including dinner - restaurant - London Hotel. May I you? - Hello. I would like to make a. - What of room, sir? - A room. - When are you going to? - January 12th. - How nights? 47 - Five nights. - Fine. We can offer you a of 40 pounds per night, breakfast. - Great. Do you also offer at the hotel? - Yes, sir, our offers many choices for dinner. - Perfect. I will arrive in the morning. Is that fine? - Yes, sir. We will have your ready. - Thank you. Part 5. EXERCISES Exercise 2 Write the sentences using the words given. like - book - room I would.kind - room - do - prefer What ?double - twin beds I booked a.included - rate Breakfast.includes - breakfast The rate.we - fully booked Sorry, but. 48 cancel - no charge You can.spell - name Could you please ?look - visit We. Part 5. EXERCISES.Exercise 3: Watch the video and answer the questions. LargestLosAngelesHotelGoes'Green' Source:VOANews ManyhotelsaroundtheUnitedStatesaregoinggreenbyrecyclingtheirwasteand conservingwater,powerandotherresources.ThelargesthotelinLosAngeles,the WestinBonaventure,wasrecentlycertifiedasgreenbytheenvironmentalgroupGreen Seal.Hotelmanagerssaythechangewillhelptheenvironment,andisalsogoodfor business. Click here to watch the video

Questions about the video 1. The Bonaventure Hotel has 13 floors. 17 floors. 37 floors. 2. The Bonaventure Hotel has more than 13 rooms. 1,300 rooms. 13,000 rooms. 49 3. The laundry is cleaned with biodegradable detergent. True. False. It's not said on the video. 4. Kitchen waste is recycled into fertilizer. True. False. It's not said on the video. 5. How much does it cost to change the hotel practices? $2,000. $20,000. $200,000. Curso de Ingls para Turismo - Lesson 6 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en el proceso de registracin en un hotel Registrarse en el hotel Cmo registrarse en el hotel Vocabulario extra Nacionalidades Vocabulario del hotel Listado de palabras bsicas ms usuales en un hotel Vocabulario extra Listado de palabras relacionadas con el hotel Expresar una causa o un resultado Estructuras gramaticales usadas para expresar la causa o el resultado de algo Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin 50 Part 2. READING

Checking in Read the dialogue and try to understand it. - Good morning, sir. - Good morning. I have a reservation. - Yes, sir. Your name, please? - Gonzalez. Juan Gonzalez. - Here it is. One double room for three nights. May I see your passport? - Of course. Here you are. - OK. Please fill in your details on this registration card. - (after filling all details) Here you are. - Oh! You are Spanish! We receive many Spaniards at this time of the year. - Really? I may run into someone I know then... - Here you are, sir. You have room 218. That's on the second floor. Unfortunately, the lift is not working. Therefore, you will have to use the stairs on your left. - Thank you. Language Focus Read the vocabulary notes and try to remember the meanings. reservationreserva to fill incompletar (un formulario) registration cardtarjeta de registracin Spanishespaol (adjetivo) Spaniardespaol (sustantivo) 51 at this time of the yearen esta poca del ao to run into somebodyencontrarse con alguien on the second flooren el segundo piso. Notar el uso de la preposicin on. unfortunatelylamentablemente, por desgracia liftascensor thereforepor lo tanto stairsescalera on your lefta su izquierda Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Checking in at the hotel - Registrarse en el hotel Do you have a room for two by any chance? Tiene una habitacin para dos por casualidad? I'm sorry, sir. We're fully booked. Lo siento, seor. Est todo reservado. Please fill out the registration card. Por favor complete la tarjeta de registracin. 52 Your room is not ready yet. Su habitacin no est lista an. Breakfast is served on the first floor. Se sirve el desayuno en el primer piso. The porter will take your luggage to the room. El portero llevar su equipaje a la habitacin. Tea and coffee-making facilities are provided in your room free of charge. La habitacin cuenta con equipo para preparar t y caf sin cargo. The rate includes tax and service charge. La tarifa incluye impuestos y cargos por servicios.

Extra vocabulary: Nationalities

Part 3. NEW WORDS AND EXPRESSIONS Hotel vocabulary alarm clockreloj despertador arrivalllegada bathbao breakfast arearea de desayuno curtains (GB)cortinas departuresalida drapes (US)cortinas elevator (US)ascensor, elevador floorpiso front officerecepcin first floor (US)planta baja ground floor (GB)planta baja hand toweltoalla de mano ice-dispensersurtidor de cubos de hielo keyllave key cardllave magntica lift (GB)ascensor, elevador lobbyvestbulo mirrorespejo refundreembolso 53 registration cardtarjeta de registracin restaurantrestaurante safecaja de seguridad showerducha shower capgorro de ducha shower gelgel de bao soapjabn toiletinodoro toweltoalla towel racktoallero vouchervale, cupn wake-up calldespertador telefnico welcome drinkbebida de bienvenida writing padanotador writing paperpapel para cartas

Ground floor or first floor? In Great Britain, they call ground floor to the floor that is on the same level as the street. But in the United States this floor is called first floor. So when you read or say first floor it can refer to the first level above the street in British English and to the floor on the same level as the street in American English.

Extra vocabulary: At the hotel

Part 4. GRAMMAR Stating a cause or a result Para expresar la causa o el resultado de algo, se utilizan las siguientes estructuras: As a result, ... The museum is too far and there are no buses that go there. As a result, you will have to take a taxi. Because of + noun, ... There was a heavy thunderstorm. Because of this, all flights were delayed. Consequently, ... Tomorrow is a national holiday. Consequently, the museum will be closed. 54 For this reason, ... You haven't paid a deposit. For this reason, we can't keep the room available for you. Hence, ... (formal) You have not canceled your reservation before 12. Hence, we cannot refund you the deposit. Owing to + noun, ... (formal) Owing to the fog, the flight has been delayed. So / Therefore, ... The lift is not working. So / Therefore, you must use the stairs.

Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. name - registration - smoking - room - lift - stay reservation - may - fill - served - are - key - on - Good morning. I have a. - Yes, madam. What's your? - Sarah Smith. - Yes, here it is. I see your passport, please? - Here you. - Please in your details on this card and sign it here. - I would prefer a room, if possible. - Certainly, madam. Here is the to your room. You will stay in 202, the second floor. You can take the on your right. Breakfast is from 6 to 11 o'clock. - Thank you. 55 - You're welcome. We hope you enjoy your with us. Part 5. EXERCISES Exercise 2 Write the sentences using the words given. fill in - details - here Please.served - 7am to 10am Breakfast.stairs - the left You can take.not working The elevator.not ready - yet Your room.have - wait Therefore, you will.take - your luggage - room The porter.tax - service charge The rate includes.fully booked I'm sorry. We. Part 5. EXERCISES Exercise 3 Listen to the audio clip and answer the questions. 56 WhoSaysAmericaDoesn'tHaveCastles? Thisone'shistoryisascolorfulasitssurroundings Source:VOANews Click here to listen

Questions about the audio clip 1. Cleve Osgood purchased _____ of the wild Crystal River Valley of Colorado. 77 hectares 770 hectares 7,700 hectares 2. Cleveholm was a castle with 30 rooms. 42 rooms. 330 rooms. 3. In 2005, the castle was sold at auction. True. False. It's not said on the text. 4. Cleveholm is now owned by one person. True. False. It's not said on the text. 5. The castle is now a hotel. True. False. It's not said on the text. Curso de Ingls para Turismo - Lesson 7 57 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en brindar informacin sobre los servicios en un hotel Brindar informacin Cmo brindar informacin sobre los servicios en un hotel Vocabulario de servicios en un hotel Listado de palabras relacionadas con los servicios del hotel Vocabulario extra Listado de trminos tcnicos de hotelera Have something done Estructura gramatical para expresar que alguien hace algo por nosotros Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING

At the hotel Read the dialogue and try to understand it. - Reception desk. Hello. - Hello. I would like to order breakfast in my room. - Certainly, madam. What would you like to have? - I would like white coffee, a chocolate muffin, and a roll of bread. - All right. I will have it sent up to you right away. - Thanks. Could you please send me the newspaper too? - Of course, madam. - Thank you, sir. And I would also like to have my clothes ironed for tomorrow. - Certainly, madam. The maid will go and pick them up immediately. Can I do anything else for you? - That's all, thank you. - Thank you, madam. Have a nice day! Language Focus Read the vocabulary notes and try to remember the meanings. 58 reception deskrecepcin to orderordenar, pedir what would you like to have? qu le gustara tomar? white coffeecaf con leche roll of breadpancito, panecillo I will have it sent upse lo enviar a su habitacin right awayinmediatamente I would like to have my clothes ironed me gustara que me plancharan mi ropa maidmucama to pick uprecoger have a nice day!que tenga un buen da! 59 Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Hotel services If you need more towels, please call the reception. Si necesita ms toallas, por favor llame a recepcin. The reception is open 24/7. La recepcin est abierta las 24 horas, los 7 das. I'll have more towels sent up to your room right away. Har que le enven ms toallas a su habitacin inmediatamente. The front-office clerk can provide information about tours and entertainment in the area. El recepcionista puede brindar informacin sobre visitas y entretenimiento en la zona. Excuse me, my key doesn't work. Could you please help me? Disculpe, mi llave no funciona. Podra ayudarme por favor? Will you please arrange a wake-up call for tomorrow at 6.30? Por favor, podra hacer que me despierten por telfono maana a las 6.30?Would you rather have breakfast in your room? Prefiere tomar el desayuna en su habitacin? We do not offer room service. No ofrecemos servicio a la habitacin. The shower doesn't work. La ducha no funciona. I'm terribly sorry, sir. I'll have it fixed immediately. Lo siento mucho, seor. Har que la reparen inmediatamente. I'm sorry, madam. We are a bit short of staff tonight. Lo siento, seora. Tenemos poco personal esta noche. You can leave your bags at the luggage room. Puede dejar sus maletas en el depsito de equipaje.

60 Part 3. NEW WORDS AND EXPRESSIONS Hotel services bellboybotones conciergeconserje dry cleaninglimpieza a seco front officerecepcin front-office clerkrecepcionista hall porterconserje housekeeperama de llaves housekeeping staffpersonal de habitaciones key clerkencargado de llaves laundrylavandera mail clerkencargado del correo porterportero room serviceservicio a la habitacin staffpersonal wake-up calldespertador telefnico

Floor, storey or story? Floor refers to where something is in a building. He lives on the fourth floor. Storey is used when talking about the structure of a building, in British English. The plural is storeys. The building is 20 storeys high. Story is used when talking about the structure of a building, in American English. The plural is stories. The building is 20 stories high. Extra vocabulary: At the hotel (Technical English) Part 4. GRAMMAR Have something done Esta estructura se utiliza para decir que otra persona har algo por ti, en lugar de tener que hacerlo t mismo: I'm going to cut my hair. Voy a cortarme el cabello. (yo mismo lo har) 61 I'm going to have my hair cut. Voy a hacer que me corten el cabello. (otra persona lo har) Se forma con el verbo to have seguido de un objeto y luego el participio pasado del verbo. to have + something + past participle They had their house painted. Hicieron pintar su casa. I will have the shower fixed. Har que reparen la ducha. En lenguaje informal, puede reemplazarse el verbo to have por to get. He got a new air conditioner installed. Hizo instalar un nuevo acondicionador de aire. They will get the carpet cleaned next week. Harn limpiar la alfombra la prxima semana.

Part 5. EXERCISES Exercise 1: Fill in the blanks with the words from the list. wrong - pressure - like - glass meantime - nice - morning - sent sent - work - flakes - have - toast - Reception desk. Good. - Hello. My shower doesn't. - What's with it, sir? - I can't adjust the water. - I see. I will it fixed immediately, sir. - Thank you. In the , may I please have my breakfast up to my room? 62 - Certainly, sir. What would you to have? - I would like a cup of tea, a slice of , butter, strawberry jam and a bowl of corn with milk, please. Oh, and a of orange juice. - All right. I will have it right now. - Thank you. - You're welcome. Have a day, sir. Part 5. EXERCISES Exercise 2 Write the sentences using the words given. key - doesn't - work Excuse me, my.rather - breakfast - your room Would ?call - reception Please.wake-up call - 7am I have set.terribly - sorry I'm.have - it - fixed - right now I will.your bag - luggage room You can leave. 63 short - staff - tonight We are a bit.sent - up - room I'll have more towels.

Part 5. EXERCISES Exercise 3 Watch the video and answer the questions. UniqueHotelinMississippiConsistsofOldShacks Source:VOANews If you check into "The Shack Up Inn", don't expect a night of opulence. Hotel guests stay in1or2bedroomshacks,whicharehousesthatoncebelongedtopoorblackfarm workers.ThisdistinctivehotelisinruralMississippi,asouthernU.S.state.Butit'snot listed in any phone book. The hotel has no advertising or marketing budget. Nor does it try toattractthekindofAmericanguestwhomaybeoffendedbythetransformationofa pieceofpoorblackhistoryintoaprofitablebusiness. Click here to watch the video Questions about the video 1. The hotel has 10 shacks. 12 shacks. 18 shacks. 2. This year they expect to reach 120 guests. 1,200 guests. 12,000 guests. 3. Indoor plumbing and electricity have been added to the shacks. True. False. It's not said on the video. 64 4. The owners say they are teaching history by opening this place. True. False. It's not said on the video. 5. The decor is mainly what remained from old times. True. False. It's not said on the video. Curso de Ingls para Turismo - Lesson 8 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en el proceso de pago y salida del hotel Checking out Cmo realizar el proceso de facturacin y partida del hotel Expresar un deseo Estructuras gramaticales usadas para expresar un deseo Enfatizar Estructuras usadas para enfatizar o remarcar algo Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING

Checking out Read the dialogue and try to understand it. - Good morning, sir. - Good morning. I'm checking out. - What's you room number, please? - 305. 65 - OK. Let's see. You have made a telephone call and you have ordered breakfast in your room. It's $18.80, please. - Here you are. - Will you please sign the traveller's cheque? - Yes. - Thank you, sir. Here's your receipt. We hope that you have enjoyed your stay with us. - Yes, we loved it! It's a charming hotel. All services have been great, specially the full breakfast. - Thank you for the compliment, sir. We hope to see you again soon. - Certainly. Now, could you please call a taxi? - Sure. Where are you going? - To the airport. Language Focus Read the vocabulary notes and try to remember the meanings. to check outpagar y dejar el hotel let's seeveamos a telephone calluna llamada telefnica traveller's chequecheque de viajero, en ingls britnico. En ingls americano se dice traveler's check. we hope that you have enjoyed esperamos que haya disfrutado to love somethingencantarle a uno algo charmingencantador, precioso all servicestodos los servicios. Cabe destacar que en este tipo de expresiones no se utiliza en artculo the, por tratarse de una generalizacin. 66 speciallyespecialmente complimenthalago, cumplido we hope to see you again soon esperamos verle de nuevo pronto certainlycon toda seguridad to call a taxillamar a un taxi, pedir un taxi sureclaro, por supuesto Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Checking out - Dejar el hotel I'm checking out. Me voy (del hotel). What's your room number, please? Por favor, cul es su nmero de habitacin? You have made two telephone calls. Ha realizado dos llamadas telefnicas. You have ordered breakfast in your room. Ha solicitado el desayuno en su habitacin. You have ordered room service. Ha solicitado servicio a la habitacin. You have consumed two chocolates and a drinks from the mini-bar. Ha consumido dos chocolates y una bebida del mini-bar. 67 Will you please sign the traveller's cheque? Por favor, firmara el cheque de viajero? Here's your receipt. Aqu tiene su recibo. We hope you have enjoyed your stay with us. Esperamos que haya disfrutado su estada con nosotros. We hope to see you again soon. Esperamos verle de nuevo pronto. Could you please call a taxi? Por favor, podra llamar a un taxi?

Part 3. NEW WORDS AND EXPRESSIONS Checking out billfactura, cuenta billingemisin de factura, facturacin billing machinecaja registradora electrnica to enter items on a billregistrar detalles en una factura cashdinero en efectivo credit cardtarjeta de crdito debit cardtarjeta de dbito cheque (GB), check (US)cheque to make out a cheque/check toemitir un cheque a nombre de bounced checque/checkcheque sin fondos traveller's cheque (GB),traveler's check (US) cheque de viajero to overchargecobrar de ms to underchargecobrar de menos to refundreintegrar, reembolsar to signfirmar to countersignrefrendar, reendosar to offer a discountofrecer un descuento

68 Part 4. GRAMMAR Hope El verbo to hope significa "esperar" en el sentido de desear que algo suceda. Se utiliza con las siguientes estructuras: hope + (that) + subject + verb I hope (that) you will come tomorrow. We hope (that) you have enjoyed your stay in our hotel. Nota: "that" puede suprimirse. hope + to + verb I hope to come tomorrow. We hope to see you again soon.

Stressing Para enfatizar o remarcar algo sobre el resto, se pueden usar las siguientes estructuras: above all This hotel is big, comfortable and above all inexpensive. mainly I like this hotel, mainly because it's very quiet. chiefly I have lived abroad for ten years, chiefly in England. specially - especially We specially liked the full breakfast. principally This hotel targets principally businessmen. Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. number - call - cans - change - check out to - made - consumed - receipt - mini-bar that - are - cans - total 69 - Good morning, madam. - Good morning. I would like to, please. - What's your room? - 114. - Let's see. You have an international telephone, right? - Yes. - And you have two of Sprite from the. - That's right, sir. - Let me print your. The is $25.50, please. - Here you. You can keep the. - Thank you, madam. We hope you have enjoyed your stay with us. - Yes. Thank you. Goodbye. - Goodbye, and we hope see you again soon.

Part 5. EXERCISES Exercise 2 Write the sentences using the words given. check - out I would like.room - number - please What's ? 70 ordered - room service You have.a bottle - water - mini-bar You have consumed.made - telephone - call You have.print - your - receipt Let me.your - receipt Here's.enjoyed - stay - with - us We hope you have.see - you - again - soon We hope. Part 5. EXERCISES Exercise 3 Read the text and answer the questions. ICEHOTEL TheICEHOTELinthevillageofJukkasjrvi,about17 km fromKiruna,Sweden,erected eachyearfromDecembertoApril,wastheworld'sfirsticehotel,firstopeningin1990. In1989,Japaneseiceartistsvisitedtheareaandcreatedanexhibitionoficeart.In Spring 1990, French artist Jannot Derid held an exhibition in a cylinder-shaped igloo in the area. One night there were no rooms available in the town, so some of the visitors asked for permission to spend the night in the exhibition hall. They slept in sleeping bags on top ofreindeerskin-thefirstguestsofthe"hotel". The entire hotel is made out of snow and ice blocks taken from the Torne River - even the glasses in the bar are made of ice. Each spring, around March, Icehotel harvests tons of ice from the frozen Torne River and stores it in a nearby production hall with room for over 10,000tonsoficeand30,000tonsofsnow.TheiceisusedforcreatingIcebardesigns and ice glasses, for ice sculpting classes, events and product launches all over the world while the snow is used for building a strong structure for the building. About 1,000 tons of whatisleftisusedintheconstructionofthenextIcehotel. 71 When the temperature drops and the snow guns start humming on the Torne River shore, usuallyinmid-November,thebuildingprocessbegins.Thesnowissprayedonhuge invertedcatenaryshapedsteelformsandallowedtofreeze.Afteracoupleofdays,the formsareremoved,leavingamazeoffree-standingcorridorsofsnow.Inthecorridors, dividingwallsarebuiltinordertocreateroomsandsuites.Iceblocksarenowbeing transportedintothehotelwhereselectedartistsstartcreatingtheartanddesignofthe perishable material. Icehotel in Jukkasjrvi opens in phases, the first phase opens in the beginning of December and for each week, another part of the hotel opens up for visitors andguestsuntilthebeginningofJanuarywhentheentireconstructioniscompleted. Whencompleted,thehotelfeaturesabar,church,mainhall,receptionareaandrooms andsuitesforover100gueststositandsleeponblocksofsculptediceintheformof chairsandbeds.Thereisalsowarmaccommodationavailablenexttothehotel.The IcehotelinJukkasjrviisknowntobethebiggesthoteloficeandsnowintheworld, spanningoversome6,000m.Eachsuiteisuniqueandthearchitectureofthehotelis changedeachyear,asitisrebuiltfromscratch.Eachyearartistssubmittheirideasfor suites anda jury selects about 50 artists to create the church, Absolut Icebar,reception, main hall and suites. When spring comes, everything melts away and returns to the Torne River. The Icehotel only exists between December and April, and has been listed as one of the Seven Wonders of Sweden.

Questions about the text 1. The entire hotel is rebuilt every year. True. False. It's not said on the text. 2. Ice starts to be collected in November. December. March. 3. The building process starts in November. December. April. 4. The hotel opens in November. December. January. 72 5. The hotel can accommodate over 100 guests. 50 guests. 6,000 guests. 6. Guests sleep on beds made of ice. True. False. It's not said on the text. 7. What happens in spring? Artists submit ideas for next year's construction. The hotel melts away. The architecture of the hotel is changed. Part 5. EXERCISES Exercise 4 Read the text and answer the questions. Study Identifies Hotel Rooms' Germiest Spots Source: VOA News A new study of U.S. hotel room hygiene has found that potentially dangerous bacteria can lurk on surfaces such as TV remotes and lamp switches. These results, say researchers, show that the hospitality industry - the nations third largest industry - must move beyond visual inspections. Researchers collected samples from nine hotel rooms in three American states. Team members checked 19 different spots per room for aerobic bacteria and coliform bacteria, which is associated with fecal matter. The most contaminated surfaces werent always the most obvious ones. In addition to toilet seats and bathroom sink counters, surfaces with the highest bacteria counts included TV remotes and bedside lamp switches, as well as sponges and mops from cleaning carts. That last finding is especially worrisome, says Katie Kirsch, a University of Houston undergraduate who helped conduct the study, because if housekeeping carts are infected, they have the potential to cross-contaminate rooms. Kirsch and her colleagues recommend that hotels adopt a system called Hazard Analysis and Critical Control Points (HACCP) Thirty years ago, NASA and the Pillsbury food company created HACCP to ensure safe meals for astronauts. Today it is used by livestock slaughterhouses, food manufacturers and restaurants around the world to identify 73 high-risk steps in food processing and handling, and to create protocols to reduce bacterial contamination. Joe McInerney, head of a large hotel industry trade association, isnt convinced theres a problem. The risk of spreading disease in a hotel room, he says, is "as significant a risk as opening the front door or walking into a restaurant." Some hotels, however, have already embraced high-tech cleaning. In May, Best Western announced plans to equip its housekeepers with ultraviolet wands and black lights. The wands sterilize telephones, switches and door handles. The black lights reveal biological matter that the human eye cant see. Company official Ron Pohl said the program is a way "to help ensure customer satisfaction, loyalty and, ultimately, trust."

Questions about the text 1. Where did researchers collect samples for the study? From nineteen different hotels. From nine hotel rooms. From three American hotels. 2. Of the following items, the most contaminated surface was the carpet. the TV remote. the curtains. 3. Housekeeping carts were also infected. True. False. It's not said on the text. 4. Some hotels have adopted high-tech cleaning devices. True. False. It's not said on the text. 5. Best Western plans to start using more housekeepers. new cleaning carts. special cleaning tools. 74 Curso de Ingls para Turismo - Lesson 9 Part 1. INTRODUCTION Temas de esta leccin Lectura y anlisis En esta unidad el tema consiste en cmo servir una mesa en un restaurante At the restaurant Cmo ordenar y atender a clientes en un restaurante Servir en un restaurante Frases y vocabulario para atender clientes en un restaurante Vocabulario del restaurante Listado de palabras bsicas ms usuales en un restaurante Sabores Cmo expresar los sabores en ingls Puntos de coccin de la carneCmo expresar los diferentes puntos de coccin de la carne Gustos Estructuras gramaticales usadas para expresar los gustos personales Exercises Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluacin Part 2. READING

At the restaurant Read the dialogue and try to understand it. Receptionist: Good evening. Party of two? Man: Yes, please. Receptionist: Follow me, please. Here's your table. Man: Thank you. Receptionist: Your waiter will be with you in a moment. Here are your menus. Man: Thank you. Waiter: Good evening. Our special today is roasted chicken breast with honey sauce, served with green salad. Woman: Mmm, I love roasted chicken. I think I'll have that. What about you, honey? 75 Man: I don't like chicken. I prefer to try the cowboy steak. Waiter: How would you like your steak, sir? Man: Well done, please. Waiter: And what would you like to drink? Man: Please bring us a bottle of red wine. Waiter: Right away, sir. Man: Thank you. Language Focus Read the vocabulary notes and try to remember the meanings. party of two?Van a ser 2? Party significa en este caso "grupo". to follow somebodyseguir a alguien here's your tableesta es su mesa waitercamarero. El femenino es waitress. specialplato especial roastedasado chicken breastpechuga de pollo honeymiel 76 saucesalsa green saladensalada verde to love somethingencantarle a uno algo what about you, honey? Y t que deseas, cario? Honey es usado en este caso como un apelativo familiar equivalente al espaol "cario, querida". to like somethinggustarle a uno algo steakbistec, filete, bife well donebien cocido. Los puntos en que se puede cocinar la carne son: rare (carne roja), medium (trmino medio), well done(bien cocido). red winevino tinto Part 3. NEW WORDS AND EXPRESSIONS This is a list of related vocabulary that you must learn and remember. Serving in a restaurant Party of two / three / four / five? Van a ser dos / tres / cuatro / cinco? Follow me, please. / This way, please. Sganme, por favor. / Por aqu, por favor. 77 Here are your menus. Aqu tienen el men. Today I can recommend you... Hoy les puedo recomendar... Our special today is... Nuestro especial del da es... How would you like your meat? Cmo desea su carne? Rare, medium or well done? Roja, trmino medio o bien cocida? What would you like to order / eat / drink / have? Qu desearan ordenar / comer / beber / tomar? What would you like for dessert? Qu desearan como postre? Would you care to taste the wine, sir? Desea probar el vino, seor? Enjoy your meal! Buen provecho! I'll bring your bill immediately, sir. Le traer la cuenta inmediatamente, seor.

Part 3. NEW WORDS AND EXPRESSIONS Restaurant restaurantrestaurante drive-in restaurantrestaurante sin salir del coche fast-food restaurantrestaurante de comida rpida self-service restaurantrestaurante de autoservicio barbar, cantina, taberna pubpub, bar cafecafetera takeaway (GB)comida para llevar, restaurante que la vende takeout (US)comida para llevar forktenedor knifecuchillo 78 spooncuchara glassvaso, copa cuptaza dishplato saucerplatito napkinservilleta tableclothmantel chefchef cookcocinero waitermesero waitressmesera assistant waiter (GB)ayudante de mesero busboy (US)ayudante de mesero station head waiter (GB)capitn de meseros captain (US)capitn de meseros head waiter (GB)matre d'htel maitre d' (US)matre d'htel wine steward (US)sommelier wine waiter (GB)sommelier patroncliente courseplato del men three-course dinnercena de tres platos specialplato del da appetizeraperitivo starterentrems, primer plato main courseplato principal dessertpostre bill (GB)cuenta check (US)cuenta

Extra vocabulary: At the restaurant Flavours deliciousdelicioso savoury (UK), savory (US)sabroso tastysabroso appetizingapetitoso 79 mouthwateringmuy apetitoso disgustingasqueroso flavourless (UK), flavorless (US)soso, sin sabor tastelesssoso, sin sabor flatinspido hot, spicypicante mild, blandsuave bitteramargo souragrio sweetdulce sweet and souragridulce saltysalado sugarydulce, azucarado sicklyempalagoso Temperatures for red meat rareroja, poco cocida, poco hecha mediumtrmino medio well donebien cocida

art 4. GRAMMAR Likes and dislikes Para expresar lo que a uno le gusta o no, se utilizan las siguientes estructuras: love + something I love chocolate. like + something I like meat. don't / doesn't + like + something I don't like fish. dislike + something I dislike white wine. hate + something I hate vegetables. 80 Part 5. EXERCISES Exercise 1 Fill in the blanks with the words from the list. order - rare - special - table - menu fries - cup - mineral water - like - drink party - recommend - prefer - Good morning, sir. of two? - Yes, please. - OK. Here's your. - Thank you. What's the today? - Today I you the fish filet with mashed potatoes. - Oh, I don't fish. We'll have a look at the. - All right. - I will the chicken breast with home and my wife would like a steak with salad. - Perfect choice. How would you your meat, madam? -, please. - All right. And what would you like to? - A of red wine and a bottle of , please. - Right away, sir. 81 Part 5. EXERCISES Exercise 2 Write the sentences using the words given. three Party ?your - menus Here.recommend - you - chef's salad Today I.special - today - onion soup Our.like - your - meat How would ?like - have What would you ?like - for - dessert What would you ?taste - wine Would you care ?meal Enjoy. 82 Part 5. EXERCISES Exercise 3 Watch the video and answer the questions. LondonRestaurantPullsinRecessionCrowds,AllowsDinersto DecidethePrice Source:VOANews ArestaurantinLondonistryinganewmarketingployinabidtoboostsalesduringthe economicdownturn.ForthemonthofFebruary,dinersattheLittleBayrestaurantnear thefinancialdistricthavenotbeenpresentedwithacheckattheendoftheirmeal. Instead, they have been asked to pay what they think the meal is worth - and the business isbooming. Click here to watch the video Questions about the video 1. Where is the restaurant located? Little Bay. Farringdon. Hampton. 2. At this restaurant, there are no set menu prices. True. False. It's not said on the video. 3. The restaurant is refusing a lot of customers because of limited space. True. False. It's not said on the video. 4. Do diners like the idea? Yes. No. Only a few like it. 83 5. Only the restaurants in the financial center have suffered Britain's recession. True. False. It's not said on the video. 6. The owner encourages other restaurants to do the same. True. False. It's not said on the text.