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Dated: January 2013

CURRICULUM VITAE

OF

PROFESSOR FRANCIS NDUNGU KIBERA, OGW, PhD P.O. Box 53969-00200 Mobile: 0722 513 259/

0733 741 006 Email: profkibera@gmail.com

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Curriculum Vitae Name : Professor Francis Ndungu Kibera, OGW, PhD

Address : P.O. Box 53969-00200

Nairobi, Kenya

Telefax : 254-20-4443824

Cell: : 0722-513 259 / 0733-741 006

E-mail : profkibera@gmail.com

MEMBERSHIP OF PROFESSIONAL ASSOCIATIONS

• Fellow, Marketing Society of Kenya (FMSK)

• Fellow, Kenya Institute of Management (FKIM)

• Fellow, American Biographic Institute (FABI)

• Fellow, Institute of Certified Public Secretaries of Kenya (FCPSK)

• Member, Kenya National Academy of Sciences (KNAS)

• Member, International Advisory Council for the Marketing Profession

KEY QUALIFICATIONS Professor Francis N. Kibera holds a Doctor of Philosophy (PhD) degree in Business Administration from University of Toronto, and a Master of Business Administration from University of Alberta, Canada. He did his Bachelor of Commerce (B.Com) degree program at the University of East Africa (University College, Nairobi). He has extensive administrative and management experience in the public sector particularly in the education and training sub-sector. He has also undertaken many value-adding research and consultancy projects in areas of strategic management, customer and employee satisfaction in the Public Service, marketing, and institutional development and capacity building. He has experience of over 30 years as a senior academician in the School of Business University of Nairobi. He has extensively consulted in management and capacity building with many institutions of higher learning including University of Botswana, University of Namibia, Makerere University, University of Zimbabwe, University of Zambia, University of Dar- Es- Salaam, Kenyatta University, Presbyterian University of East Africa, and Africa Nazarene University. Other public sector clients have included the Ministry of State for Public Service, Ministry of Education, Science and Technology, Kenya National Library Service, Kenya Education Staff Institute, Kenya Institute of Administration (KIA), Kenya Utalii College, Institute of Certified Public Secretaries of Kenya (ICPSK), Kenya Accountants and Secretaries National Examinations Board (KASNEB), Capital Markets Authority, Ministry of Tourism, Kenyatta International Conference Centre, Cooperative Bank Ltd, National Water Conservation and Pipeline Corporation, Kenya Roads Board, Kenya Tourist Board, Insurance Regulatory Authority (IRA), Kenya Tea Development Agency (KTDA), SACCO Societies Regulatory Authority (SASRA), Federation of Kenya Employers, and National Fund for the Disabled of Kenya, among others.

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Professor Kibera has a vast regional experience having handled management consultancy assignments in Botswana, Ethiopia, Malawi, Lesotho, Tanzania, Uganda, Zambia, Swaziland, Zimbabwe, Namibia and South Africa. He has also studied problems and opportunities of transferring western management know-how to Kenya; challenges and opportunities of female entrepreneurship in small-scale enterprises in Kenya and the Nairobi Securities Exchange. EDUCATION 1974 – 1979 : Faculty of Management Studies, University of Toronto, Ontario, Canada

- Awarded the degree of Doctor of Philosophy in Marketing in 1979 1972 – 1974 : Master of Business Administration (MBA), University of Alberta, Canada

- Awarded MBA degree 1967 – 1970 : Bachelor of Commerce (B.Com), University of East Africa (University

College, Nairobi) ACADEMIC AWARDS, HONOURS AND RESEARCH GRANTS 2012 : Awarded the National First Class Chief of the Order of the Burning Spear of

Kenya (C.B.S) 2010 : Awarded Fellowship (Hon.) of Institute of Certified Public Secretaries of

Kenya (ICPSK) 2009 : Awarded fellowship of Marketing Society of Kenya 2007 : Awarded International Educator of the Year 2006 by International

Biographical Institute Cambridge England 2005 : Admitted to the membership of the Kenya National Academy of Sciences 2001 : Awarded International Educator of the year 2001 by International Biographical Institute, Cambridge England 2001 : Awarded Distinguished Leadership Award by the American Biographical Institute 2000 : Awarded the National Order of the Grand Warrior of Kenya (OGW) 1999 : Awarded Fellowship of the Kenya Institute of Management

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EMPLOYMENT RECORD Jan 2008 : Employed on contract terms and conditions of service as Professor of

Strategic Marketing and Management, School of Business, University of Nairobi

July 2007 : Took early retirement as Professor of Strategic Marketing and

Management, School of Business, University of Nairobi July 1998 – July 2007 : Professor of Strategic Marketing and Management, School of

Business, University of Nairobi

1987 – June 1998 : Associate Professor of Marketing, School of Business 1979 – 1987 : Senior Lecturer, School of Business, University of Nairobi 1977 –1979 : Lecturer, School of Business, University of Nairobi LEADERSHIP POSITIONS

September 2012 : Chairman, Governing Council, Kenya School of Government (KSG) July 1997 – Sept 2002 : Principal, College of Humanities and Social Sciences, University of

Nairobi

Jan. 1998 – June 2007 : Chairman, Kenya Accountants and Secretaries National Examinations Board (KASNEB)

Oct. 1993-June 1997 : Deputy Principal, College of Humanities and Social Sciences, University of Nairobi

1983 – 1985 : Dean, Faculty of Commerce (now School of Business), University of Nairobi

1998 – April 2002 : Non-executive Director, Central Bank of Kenya 1980 – Present : Director, Promin Consultants Limited 1994 – 2002 : Chairman, Income Generating Activities (IGAs) Committee,

University of Nairobi Jan. 1994 – Dec 1997 : Vice-Chairman, Board of Kenya Accountants and Secretaries National

Examinations Board (KASNEB) 1994 – 1997 : Member of Registration of Accountants Board (RAB) 1986 –1989 : Chairman, Department of Business Administration, University of Nairobi

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1986 –1997 : Chairman, Faculty of Commerce Research and Publications Committee

1986 – Present : Chairman, Muchara Enterprises Ltd

OTHER ACADEMIC AND PROFESSIONAL EXPERIENCE 2012 : External Examiner, Department of Marketing, Makerere University

Business School 2011 : External Examiner, Department of Business Administration

(Marketing courses), Africa Nazarene University, Nairobi 2006 : External Reviewer of Publications of Dr. Z. Muranda, of Chinhoyi

University of Technology, Zimbabwe

2005 : External Examiner, PhD Thesis of Geoffrey Bakunda, Makerere University, Business School

2005 : Evaluated Curriculum for Master of Business Administration for the

Catholic University of Eastern Africa (CUEA) 2004 : Developed the syllabus for the Degree of Bachelor of Business

Administration for the Presbyterian University of East Africa (PUEA)

2000 - 2004 : External Examiner, Department of Management Science, University of Namibia

2000 - 2002 : External Examiner, Department of Business Administration, Kenyatta

University

1996 –1998 : External Examiner, Department of Marketing, Faculty of Commerce and Management, University of Dar-es-Salaam, Tanzania

September 1996 : Evaluation of Business Administration syllabuses of Kenya

Highlands Bible College, Kericho for the Commission for Higher Education, February 1996

June – July 1996 : Evaluated the Curriculum for the Bachelor of Arts in Business

Administration Degree Programme of St. Paul’s Theological College for the Commission for Higher Education (CHE)

November 1995 : "Evaluation of the Bachelor of Business Administration and MBA

degree Programs at USIU - Nairobi campus", Commission for Higher Education (CHE)

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June 1995 : "Evaluation of Action Research Reports" for the Association of Management Training Institutes of Eastern and Southern Africa (AMTIESA)

1995 – 1998 : External Examiner, Department of Marketing and Management,

Faculty of Commerce, Makerere University, Kampala, Uganda 1995 –1997 : External Examiner, Department of Business Studies, University of

Botswana, Gaborone 1993 – 1995 : External Examiner, Department of Business Administration

University of Zimbabwe, Harare 1990 –1993 : External Examiner, Department of Business Administration,

Faculty of Commerce, Kenyatta University, Nairobi

1989 –1992 : External Examiner, Department of Business Studies, Faculty of Arts, Kenyatta University, Nairobi

1988 –1989 : External Examiner, Department of Business Administration,

The National University of Lesotho, Roma, Southern Africa 1988 – 1993 : External Examiner, School of Business, the Copper Belt University

Kitwe, Zambia

1987 – 1988 : External Examiner, School of Business, University of Zambia 1986 – 1989 : External Examiner, Department of Marketing, University of Dar-es-

Salaam, Tanzania

1983 – 1995 : Marketing Examiner, Marketing Society of Kenya (MSK) 1979 – 1984 : External Examiner for Postgraduate Diploma in Management,

Eastern and Southern African Management Institute (ESAMI), Arusha Tanzania

1979 - 1997 : Examiner for CPA/CPS Management Courses, Kenya Accountants and

Secretaries National Examinations Board (KASNEB)

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POSTGRADUATE THESES SUPERVISION AND EXAMINATIONS A. MBA THESES AND PROJECTS 2012 Don Manoah Ochiel : Attitudes of Parastatal Employees towards the Proposed

Increase in Premiums by the National Hospital Insurance Fund 2012 Masha Sylvia Kadzo : Marketing Strategies used by Insurance Companies in Kenya

to Manage Service Quality among Customers 2012 Walter Njenga Ng’ang’a Factors Affecting the Success of Private Label Bread Brands of

Large Supermarkets in Nairobi, Kenya 2012 Mwangi Simon Ndaba : Perceptions of Coffee Branding using a Geographical

Indication by the Coffee Board of Kenya 2012 Roseanne Njoki W. : The Influence of Relationship Marketing on the Performance

of Large Supermarkets in Nairobi, Kenya

2012 Lucy Gathuru : Marketing Strategies Adopted in Serving the Bottom of the Pyramid Customers of the Kenya Power & Lighting Company Limited

2012 Kelvin Muchemi : Effectiveness of Marketing Communication Tools for Alumni

Relations in Universities in Kenya 2012 Norah Musyoki : Factors Influencing Consumer Buying Behavior in the

Automotive Industry: A Case of General Motors East Africa Limited

2012 Jean Wanjiku Kahora : The Influence of Relationship Marketing by

Telecommunication Vendors on Kenyan Telecommunication Operators’ Customer Loyalty: A Case Study of Safaricom Limited

2012 Pauline Olwande : The Application of Porter’s Generic Business Strategies by

Pharmaceutical Wholesalers in Kenya 2012 Grace Wairimu : Corporate Brand Image and Business Customer Decision

Making of Detergents in Ecolab East Africa Limited 2011 Kungu Caroline Atieno: An Empirical Investigation of the Marketing Strategies Applied

by Micro and Small Enterprises (MSEs) in Masai Market, Nairobi, Kenya

2011 Linnet Micere Kaguma: Customer Perceptions of Service Quality Rendered by Insurance Companies in Kenya

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2011 Onsarigo Jenipher K. : Product Diversification and its Perceived Effect on Growth of Companies: A Case Study of the Nation Media Group

2011 Violet Magori : Customer Perceptions of Services offered by Commercial Banks in Kenya: The Case of Kenya Commercial Bank

2011 Albert K. Ngigi : Market Segmentation and SACCO Members’ Needs: A Case Study of Mwalimu National SACCO Members

2010 James Kimani Mbui : Business Opportunities for Kenya Stima SACCO Society Limited in a new regulatory environment

2010 Robert James Ndiritu : The perceived role of personal selling and performance of

Simba Colt and Toyota Companies in Kenya 2010 Nazilla A.R. Ganatra : Perceptions and attitudes of medical doctors at the Aga Khan

University Hospital towards generic drugs 2009 Elizabeth Nyambane : An Investigation of attitudes of medical doctors towards e-

Marketing practices of pharmaceuticals firms in Nairobi 2009 Agnes Nyambura : The perceived influence of marketing promotion on Brand

Equity value: A case of the Kenya Commercial Bank 2009 Stella Karoki : Factors that influence application of micro marketing mix

Variables at the branch level of Commercial Banks in Kenya. The case of Equity Bank, Nairobi region

2009 Bahati Mapenzi : The influence of marketing strategies on popularity of Toyota

and Nissan brands in Kenya 2007 Ofwona Charles : Factors that influence choice of mobile Telephony Service

Providers in Nairobi 2007 Mbii J.M : An Empirical Study of Marketing Responses of Tour Operators

to changes in Tourism Industry in Kenya 2006 Nkukuu C.K. : Determinants of Credit Facility Demanded by the Horticultural Products’ Exporting Companies in Kenya 2006 Mutua Christine : Customer Patronage up-market Fast Food outlets in Nairobi 2006 Mutuku Rose M. : An Empirical Investigation of the Quality of Customer Service offered by Kenya’s Ministry of Finance 2005 Odera C.O : The perceived effect of East African Community Customs

Union on the Food and Beverage Manufacturers in Kenya

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2004 Gachengo Anne : Determinants of quality of service provided by the Kenya Police Force

2003 Melioth Njenga : Attitudes of Selected Stakeholders towards Growth

Strategies pursued by large scale retailers in Kenya: The Case of Uchumi Supermarkets Limited

2003 Maina J.M : Factors that determine perceived quality of service in the Insurance industry in Kenya: The case of Nairobi Province

2000 Mbau E.P : An Empirical Investigation of Creation and Application of

Brand Equity in Kenya 2000 Hussein, A.K. : Strategic Marketing Practices by Soft Drink firms in Kenya 1999 Kassamani H. : The State of Strategic Marketing Practices in Kenya's Sugar Companies 1999 Kibiru Charles R : Differentiation and achievement of competitive advantage by

Kenya's Chemical fertilizer companies 1996 Chepyegon George : Awareness and Attitudes of Kenya Hotel Industry's

Marketing Executives towards the Societal Marketing Concept 1996 Ndegwa Robert M : An Analysis of Customer Service Offered by Kenya’s

Commercial banks 1995 D.G. Barako : Factors which affect Livestock Marketing in North Eastern

Kenya 1993 W. Gakuru : Factors influencing Kenya's Domestic Tourism 1991 Juliet Bii : Marketing of banking services in Kenya 1991 D.O. Mutula : Determinants of Organizational buying by Kenya’s

Manufacturing Companies 1990 Paul Obado : Determinants of Salesforce Motivation in Kenya 1989 Anne Gathuo : Application of Marketing Concept by Not-for-profit

Organizations in Kenya 1987 C. Ngahu : Extent to which firms in Kenya have adopted the Societal

Marketing Concept 1986 C. Masinde : Perceived Quality of Service: The case of Kenya Airways 1986 M. Kabengi : Government Export Promotion: A review of Kenya Export year

Program

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1984 G. Testamicael : Improving Managerial Communication: A case study of the

Ministry of Finance, Kenya 1984 Naomi Kusero : Agricultural Marketing in Kenya: A review of Agricultural

Marketing Societies' roles, activities and an evaluation of their performance

1984 E.Mududa : Developing Trained Personnel for improved satisfaction: A

Study in the Kenya Civil Service 1981 P.Chepkurui : A Study of Marketing of Agricultural Products by Roadside

Traders (Hawkers) in Nairobi

1981 S.Mudhune : The impact of Kenya Railways' Supervisory Training Program On Supervisors' Managerial Skills

1980 Grace L. Musoke : Export Marketing Research for Africa: The Kenyan

Experiences 1980 Leah Muma : Marketing in Kenya: A case study of the Functions of Rural

Markets in Kisumu District I have also assisted in the supervision of more than thirty other MBA theses/projects B. DOCTORAL THESES AND PROJECTS SUPERVISION B1: Completed Work B1 (A): Completed Doctoral Theses 2012 Kinoti Mary Wanjiru : Green Marketing Practices, Corporate Image, Organizational

Characteristics and Performance of ISO Certified Organizations in Kenya (Principal Supervisor)

2011 Evangeline Gichunge : The Effect of Formal Strategic Management on

Organizational Performance: A case of selected medium sized manufacturing enterprises in Nairobi, Kenya (Principal Supervisor)

2011 Nicholas K. Letting : Transformational Leadership, Strategy and Organizational Performance among the Large Private Enterprises in Kenya (Principal Supervisor)

2011 John Kuria Thuo : Customer Relationship Management Practices and

Competitiveness of Commercial Banks in Kenya (Principal Supervisor)

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2011 Abisay Lumosi Mudaki: The Effect of Risk Underwriting Decisions on Performance of Insurance Firms in Kenya” (External Examiner, Masinde Muliro University)

2011 Mugambi M’Nchebere: PIMS and Corporate Performance: The Influence of

Strategic Capabilities and Contextual Factors in Kenya (External Examiner, Kenyatta University)

2010 Haron Moris Ole Sirima: The effects of Long-term Credit on Entrepreneurial Behaviour and Enterprise Performance among SMEs in Kenya (External Examiner, Kenyatta University)

2008 Robert Kagiri Mwihia: Knowledge Management Strategy, Organizational

Competence and Competitiveness in Kenya’s Commercial Book Publishing Industry. Unpublished PhD thesis, University of Nairobi (Internal Examiner)

2008 Vincent Okoth Ongore: Effects of Ownership Structure, Board Effectiveness and

Managerial Discretion on Performance of Listed Companies in Kenya. Unpublished PhD thesis, University of Nairobi (Internal Examiner)

2007 Macharia Irungu : The Effect of Top Management Teams on Organizational

Performance. Unpublished PhD thesis, University of Nairobi (Principal Supervisor)

2007 Justus M Munyoki : The effects of technology transfer on organizational performance: The Case of Medium and Large Scale Beverage and Food Manufactures in Kenya. Unpublished

PhD thesis, University of Nairobi (Principal Supervisor) 2004 Bakunda Geoffrey : Management Competence and Firm Internationalization in Uganda (External Examiner, Makerere University) 2001 Boniface Sababu : Evaluation of Cooperative Business Policy in Kenya.

Unpublished PhD thesis, Egerton University (Principal Supervisor)

1998 Elijah B. Ndemo : Development of a Management Support System for the

Growth Strategy of Micro Enterprises in Kenya. University of Sheffield (Joint Supervisor with Professor Andrew Tylecote)

1996 J.M. Chege : Factors that influence Channel Selection decisions in

Kenya. Unpublished Doctor of Philosophy Thesis, Kenyatta University (co-supervised with Professor Mwabu)

1997 Gregory S. Namusonge : Determinants of Growth Oriented Small and Medium

Enterprises in Nairobi, Kenya. Unpublished PhD thesis, Jomo

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Kenyatta University of Agriculture and Technology, (Internal Examined the thesis)

1994 hri Manmadhan : Management Practices in the Textile Industries in the Public Sector, Kerala, South India (University of Kerala) (External examiner) 1992 Lettice K. Rutashobya: Determinants of Retail Price Mark-ups in Dar-es-

Salaam Region. Unpublished Doctor of Philosophy Thesis, University of Dar-es-Salaam (Principal supervisor)

B1 (B): Independent Conceptual Study Papers 2012 Nguthuku Stephen : A Critical Review of Literature on Adoption and Diffusion

of Mobile Banking in Kenya

2012 Birungi Mabel : Customer Complaints Behaviour, Service Recovery and Customer Behavioural Responses 2012 Sarah W. Kimani : A review of the literature on service quality in higher education 2011 Mbugua Doris : Market Orientation and Competitive Advantage Through

Targeting Base of the Pyramid Consumers 2011 Kabare Ndungu : A review of Customer Satisfaction models and their

application in Kenya 2010 Jane W. Kinyua : Analysis of the role of social marketing in developing

effective HIV/AIDS interventions by Community based organizations (CBOs)

2010 Isaac M Nkari : The branding of fresh agricultural products with special

reference to fresh fruits and vegetables in Kiambu District - Kenya: A review of possibilities

B2: On-going Doctoral Theses Supervision 2012 Chindia Elijah : Forecasting Techniques, operating Environment and Accuracy

of Performance Forecasting for the Large Manufacturing Companies in Kenya

2012 Jane Njuguna : Strategic Social Marketing, Operating Environment and Performance of Community Based HIV and AIDS Organizations in Nairobi, Kenya

2012 Winnie Njeru : Market Orientation, Marketing Mix Practices, Firm Characteristics, External Environment and Performance of Tour Operators in Kenya

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2012 Kabare Ndungu : The influence of quality drivers, managerial focus and Customer perceptions on customer satisfaction in large maize flour millers in Nairobi, Kenya

2012 Edward Owino : The effect of Service Quality and Corporate Image on Customer Satisfaction among University Students in Kenya

2012 Samuel Maina : Consumer Ethnocentrism, Perceived Value, Demographic Factors and Willingness to Buy Banking Services by University Students in Kenya

2013 Mabel Birungi : Customer complaints behaviour and customer loyalty 2013 Isaac Nkari M : The Relationship between availability of drivers of

Branding and development of brands for fresh fruits and Vegetables marketed in Kiambu County

2013 Joseph Aranga : Service Quality Management Practices, Firm Characteristics,

Marketing Productivity, Industry Competition and Performance of Commercial Airlines In Kenya

PUBLICATIONS AND RESEARCH PAPERS

A: ARTICLES AND RESEARCH PAPERS

a. Thuo J K., Kibera Francis N., et al. (2012) “Customer Relationship Management Practices and the Marketing Productivity of Commercial Banks in Kenya”, Nairobi: 3rd African International Business and Management Conference (AIBUMA), Nairobi from July 12-13, 2012.

b. Munyoki, J.M., Kibera, F.N and Ogutu, M. (2011): The Influence Of Technology Transfer On Organizational Performance: A Study Of Medium And Large Manufacturing Firms In Selected Industries In Kenya. ICAESB Journal, Dar ss Salaam.

c. Munyoki, J.M., Kibera, F.N and Ogutu, M. (2011): Effect of Demographic Characteristics on the relationship between Technology transfer and organizational performance: A study of medium and large manufacturing firms in selected industries in Kenya. Business Administration and Management Vol 1 (6) pp 179-186.

d. Kibera L W and Francis Kibera (2011). “The Determinants of Learning Achievement of

Public Primary School Children in Kenya”. Nairobi: Journal of African International Business and Management

e. Kibera L W and Francis Kibera (2011). “Guidelines for Writing Academic Research Projects”. Fountain. Journal of Faculty of Education, November 3, pp 117-129.

f. Munyoki, J.M., Kibera, F.N and Ogutu, M. (2010): Extent to Which University- Industry Linkage Exists In Kenya: A Study Of Medium And Large Manufacturing Firms In Selected

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Industries In Kenya. Business Administration and Management Vol 1(4), pp 163 -169, 13.April 2011

g. Kibera FN. “Communication and Modernization in Central Kenya: An Experiment,” Business Management Review, Faculty of Commerce and Management, University of Dar-es-Salaam, Volume 2, No. 2 (March – June 1999), pp. 71 – 84.

h. Kibera F.N. The Impact of Print Communication of the Adoption of Innovations by Kenyan Farmers”, Nairobi Journal of Management, University of Nairobi, Vol. I, II, Jan. – June 1996, pp 183 – 193

i. Kibera, F N. “A survey on Marketing Research conducted in Kenya”. Nairobi Management

Journal, Vol. 1 July 1996, pp 29 – 49.

j. Kibera, F N. “The Role of the Cooperative Movement in Kenya’s Socioeconomic Development”, Journal of Business Administration, University of Dhaka, Vol. 21, No. 1 & 2, 1995 pp 101 – 114.

k. Kibera, FN. “The Problems, Limitations and Future Prospects of Kenya’s Cooperative

Movement”, Marketing Review, Vol. 6; 1994, pp. 17 –19.

l. Kibera, F N. “The Transfer of Western Marketing Know-how to East Africa”, Journal of Business Administration, Institute of Business Administration, University of Dhaka, Vol. 14 (October 1988), pp 462 – 83.

m. Kibera, F N “An Input-Output Model for Analyzing Retailing Systems in Kenya:, SOKONI

Journal of Marketing Society of Kenya, June 1987.

n. Kibera, F N. “The Effect of Message Content and Source Credibility of Information Gain by Coffee Smallholders in Central Kenya, Journal of Management Business and Economics, Institute of Business Administration, University of Dakar, Dhaka, Vol. 11, No. 3 (July 1985) pp. 285 – 293.

o. Kibera, F N “On Measuring Literacy”, Management, Journal of the Kenya Institute of

Management, October 1984, pp. 13 – 14.

p. Kibera F N. “Middlemen: Are they Necessary in Kenya’s Product Distribution Systems?” Management, October 1984, pp. 27 – 28 and 33.

q. Kibera F.N. “A Critical Review of Communication Theory”, Journal of African Management

Vol. x August 1982, pp 2 – 8.

r. Kibera, F N. “How Rural Buyers View Different Sources of Agricultural Information”. Management, Journal of Kenya Institute of Management, January 1982.

s. Kibera F N. “Rural Buyers’ Exposure to mass media”, Management, Journal of Kenya Institute of Management, January 1982.

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t. Kibera F N. “A bird’s eye view of Factors influencing Product Distribution Systems in Kenya”, CONTACT, Journal of Consumer Association, January, 1980, pp. 3 – 6.

u. Kibera, F.N et al. “Need importance as a function of Culture, Background and Job Level.

Proceedings. Canadian Association of Administrative Studies, April 1980.

v. Kibera F N. “Thesis Abstract”, in Marketing Doctoral Dissertation Abstracts 1979, Chicago: American Marketing Association, 1980.

w. Kibera F N. “Do learning rates differ Between Brands?” Proceedings, Canadian Association of Administrative Studies, June 1976 (With Professor Haines).

B. BOOKS AND BOOK CHAPTERS

a. “Challenges and Prospects of Female Entrepreneurship in Small Enterprises in Kenya”, Chapter 12 of African Entrepreneurship and Small Business Development of Lettice Rutashoya and Donath Olomi (Eds.), 1999.

b. Fundamentals of Marketing: An African Perspective; Nairobi: Kenya Literature Bureau, 1998 (With Professor B.C. Waruingi).

c. Introduction to Business: A Kenyan Perspective (editor); Nairobi: Kenya Literature Bureau,

1996. d. “Overview of Business” Chapter 1 of Introduction to Business, Kenya Literature Bureau,

1996. e. “Marketing Management”, Chapter 12 of Introduction to Business, Kenya Literature Bureau,

1996.

f. “Marketing and Competitiveness in Africa”, Chapter 19 of Handbook of Management in Africa by M. Wiaguchu (ed), Greenwood Publishing Group, Inc. (USA), 1996.

g. Marketing Strategies for Small Enterprises in Sub-Saharan Africa: The Case of Kenya in

Proceedings: Faculty of Commerce, Makerere University, 1997.

h. “Problems and Opportunities of Transferring Western Marketing Know-how to Eastern Africa”, in Proceedings on Transfer of Management Know-how to Developing Countries, McGill University, Montreal, Canada, March 1988.

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C: CONSULTANCY PROJECTS 2012: External Monitoring of Cash Transfer for Orphans and Vulnerable Children

Programme (3-Year Contract) for the Ministry of Gender, Children and Social Development (On-going).

2012: Monitoring and Evaluation of NFDK Donation’s Programme of the National Fund for the Disabled of Kenya

2011: Strategic Plan Formulation for the proposed Kenya School of Government 2011: Reviewed Corporate Strategic Plan (2008-2012) for the Kenya Roads Board. 2011: Reviewed Strategic Plan for the National Fund for the Disabled of Kenya. 2011: Reviewed Strategic Plan for the Insurance Regulatory Authority. 2011: Customer Satisfaction Survey for the Brand Kenya Board. 2010: Customer Satisfaction Survey for Ministry of State for Public Service. 2010: Employee Satisfaction Survey for Kenyatta International Conference Centre. 2010: Work Environment Analysis for Kenyatta International Conference Centre. 2010: Nationwide Customer Satisfaction Survey for the Public Service Reforms &

Performance Contracting, Government of Kenya. 2009: Developed a Strategic Plan for the Kenya Utalii College 2009: Developed a Strategic Plan (2008-2012) for the Kenya Tour Driver Guides

Association. 2008: Offered professional consultancy services to Gretsa University, Kiriri Women

University of Science and Technology and Presbyterian University of East Africa. 2008: Formulated Corporate Strategic Plan (2008-2012) for the Ministry of Tourism,

Kenya 2008: Formulated Corporate Strategic Plan for the Institute of Certified Public Secretaries 2008: A Customer Satisfaction Survey for Kenya Utalii College 2008: Employee Satisfaction and Work Environment Survey for Kenya Utalii College 2008: Formulated Corporate Strategic Plan for the Kenya Roads Board 2007: Formulated Corporate Strategic Plan 2007-2012 for Kenya Meat Commission

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2006/07: Formulated Corporate Strategic Plan 2005-2010 for Kenya Education Staff Institute 2007: A Baseline Customer Satisfaction Survey for Kenya National Library Services (KNLS) 2006: A National Baseline Survey on Learning Achievement for Ministry of Education

Science and Technology, Government of Kenya (GoK) 2006: Customer Satisfaction Baseline Survey for National Water Conservation and Pipeline

Corporation (NWCPC). 2006: Formulated Corporate Strategic Plan 2005-2010 for Capital Markets Authority 2005: Formulated Corporate Strategic Plan 2006-2012 for the Royal Insurance Company of

East Africa 2005: Formulated Strategic Plan 2005 - 2010 for the Government Training Institutes

(Mombasa, Baringo, Matuga and Embu) 2005: Formulated Corporate Strategic Plan for the Kenya Roads Board 2005: Formulated Strategic Plan (2003 - 2007) for Mathenge Technical Institute 2005: Formulated Corporate Strategic Plan 2005-2009 for Consolidated Bank of Kenya Ltd 2005: A National Client Satisfaction Survey on the Implementation of Free Primary

Education: Ministry of Education Science and Technology (GoK) 2005: Challenges of Service Delivery in Kenya: Education reform and capacity building for

policy makers: Ministry of Education Science and Technology D. SEMINARS, WORKSHOPS, CONFERENCES AND STUDY TOURS 2012 A resource person for a Strategic Plan Formulation Retreat for the National Fund for

the Disabled of Kenya held at Laico Regency Hotel, Nairobi 2012 Presented a paper on “Designing Board Evaluation Tool” during the Board Evaluation

Seminar of ICPSK held oonn 2288tthh JJuunnee 22001122 aatt TThhee SSaarroovvaa PPaannaaffrriicc HHootteell 2012 A resource person for Kenya School of Government Council Retreat on Strategic

Planning 2012: Attended a Train-the Trainer Seminar in Pretoria, South Africa organized by GfK

Verein, Germany 2011 Presented an article titled “The Determinants of Learning Achievement of Public

Primary Schools in Kenya” at the 2nd African International Business and Management Conference AIBUMA), Nairobi from 24th-26th August 2011

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2011: Presented a Concept Paper on the Proposed Collaboration of the School of Business with the GFK Group, GFK Verein in Germany

2011: A resource person for Board of Directors’ Workshop of Insurance Regulatory

Authority (IRA) 2011 Presented a paper on Paralysis by Analysis: The Delicate Balancing Role of the

Executive. Institute of Certified Public Accountants of Kenya (ICPAK) 16th EExxeeccuuttiivvee RReettrreeaatt,, hheelldd ffrroomm 2233rrdd --2255tthh NNoovveemmbbeerr 22001111 aatt IImmppeerriiaall RReessoorrtt BBeeaacchh HHootteell,, EEnntteebbbbee,, UUggaannddaa

2008: A resource person for Doctoral Symposium organized by Makerere University

Business School 2008: A resource person for a Strategic Plan Formulation Retreat for the Institute of

Certified Public Secretaries of Kenya (ICPSK) at Machakos Garden Hotel, 22nd and 23rd November

2008: A resource person for a Strategic Plan Formulation Retreat for the Ministry of

Tourism held at Mombasa Beach Hotel, September 2007: A resource person for the Strategic Plan Formulation Retreat for the Road

Authorities (Kenya National Highways Authority, Kenya Urban Roads Authority and Kenya Rural Roads Authority) at Pan Afric Hotel Nairobi.

2006: A resource person for a Strategic Plan Formulation Retreat for Kenya Education Staff

Institute at KIA, 7th - 9th September 2006: A resource person for a Strategic Plan Formulation Workshop for Capital Markets

Authority 2006: A resource source person for a Strategic Plan Formulation Workshop for Mathenge

Technical Institute 2006: Presented a paper on "Strategic Planning" for Induction Course to Board of

Directors and Senior Managers of Kenya Roads Board at Sun and Sand Beach Hotel, Mombasa, 2006.

2006: Attended Performance Contracting Conferences at Utalii Hotel, Nairobi. 2006: Presented a paper on "Pillars of Customer Care" for the Small and Micro-Enterprise

Programme (SMEP) Nairobi 2006: Presented a paper on "Challenges to Education Service Delivery in Kenya" at Seminar

of Kenya Education Reform Capacity Building for policy Makers, Mombasa 2005: Attended a Strategic Plan Formulation Workshop for Government Training Institutes

in Mombasa, Matuga, Embu and Baringo

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2005: Attended Strategic Plan Formulation Workshop for Kenya Roads Board, Merica Hotel-Nakuru

2004: Attended Strategic Plan Formulation Workshop for Kenya Tourist Board, Mount

Kenya Safari Club, Nanyuki 1996: Presented a paper on Policy Formulation and Decision Making". Paper read

during a Seminar for Senior University of Nairobi Administrators, Masinga Lodge, 20th -22nd March

OTHER AREAS OF PUBLIC SERVICE • Chairman of Governing Council, GRETSA University

• Chairman, Catholic Men Association, St. Gabriel Catholic Church, Thome

• Member, Komothai Professionals and Business People Association

• Member, Governing Council, Riara University

REFEREES

Professor Isaac Mbeche Deputy Vice Chancellor, Student Affairs University of Nairobi P.O. Box 30197 NAIROBI 020-318262 Professor Peter O. K’Obonyo Deputy Principal, College of Humanities and Social Sciences University of Nairobi P.0. Box 30197 NAIROBI 020-318262 Professor Lettice K. Rutashobya University of Dar es salaam P.O. Box 35091 Dar es salaam