curriculum vitae - mark reid 2016 11 16
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Mark Reid1 Scully Street, Roosevelt Park, Johannesburg
Phone: 076 566 2463E-mail: [email protected]
Personal DetailsNationality: South AfricanLanguages: English, Afrikaans Driver’s License: Code 08Availability: Immediate
Preferred positions: Software Applications Specialist, Software Trainer and Business Systems AnalystPermanent, temporary or interim positions
Other than servicing, monitoring and support of existing clients to ensure ongoing customer satisfaction and retention, and the procurement of new business, my main functionality would be: To use my extensive experience to analyze clients businesses with regard to accounting, administrative, software and hardware application systems with an end to maximizing the overall productivity of their operations.
THE VALUE TO YOUR ORGANISATION On completion of the analysis my further recommendations would be in an advisory capacity with regards to the best software applications that can be adapted and systems instituted to maximize your company’s asset potential. Further to that I will roll out an action plan i.e. the new systems from software, hardware and networking aspects, combined with the supervising and assistance during the roll-out, installing of hardware, networks and software applications. Staff would be trained, to a point of being competent and confident when the new systems would go live. Once live, systems and staff would be monitored to make sure there are no problems with the roll-out and where there are, to correct any issues to ensue the smooth running of systems going forward. Ongoing service, monitoring and support would follow to ensure ongoing customer satisfaction and retention.
Personal Descriptors in a Job RoleDedicated / Loyal / Collaborative / Sincere / Team Player / Negotiator / Strives for the best result / Experienced / Learning agility / Teaching ability
Resume: Mark Reid
Computer Literacy:
Software Application Expert AdvancedIntermediat
e BasicPastel Accounting, Payroll and CRM packages • Microsoft Office Suite • Accpac •Lotus • VIP Payroll • Pervasive SQL • SQL • Windows Utility Software • Anti-virus software (various) • Caseware •Auto Part • GenX • Crystal Reorts •
Skills: Specialized business analysis
Systems / software analysis
Software, hardware and business and administration systems application
Training specialist
Customizing accounting and business administration systems
Assessment of customer needs incl desktop support and application management
Payroll and accounting integration
Assessing clients hardware and networking capabilities with regard to our products, and managing the implementation of those needs either through direct supply or sub-contractor.
Technical Support, Data Fixes, and Trouble Shooting.
General systems advise.
General IT and network support and trouble shooting.
Desktop support, application management and trouble shooting.
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Resume: Mark Reid
Building and supply of PC’s and Hardware support.
Application training.
Pre and post sales/installation consulting and support.
Software and database integration.
Database maintenance.
Sales and support on all Pastel software products
Custom accounting, payroll, general ledger, report writing, systems
integration
Customer interaction and negotiation
Education & Courses Pastel Software PCI Courses (1999, 2002, 2005, 2009 – Cape Town)Pastel
Accounts/Administration Diploma (1998 – Cape Town)CAD Training Manual Accounting Methods (B+) Lotus 123 (A+) Pastel (A+) VIP Wages (A) Accpac (A)
B.Com (1987 – Incomplete Part 2nd year due to Company Internal Transfer to Sales and Marketing)Unisa Accounting II Business Economics II Statistics I Economics I
Wynberg Boys Matric with exemption (1982 - Cape Town)
Work ExperienceSoftware Applications Specialist (August 2013 – April 2015)ELCB Information Systems
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Resume: Mark Reid
Reference: Gavin Keeton – Assistant Manager – 082 833 8460
Assessing clients’ hardware and software needs and integrating our system with theirs Liaising with programmers to make custom changes to the software for clients Assisting clients with installation of routers and switches and trouble-shooting hardware
issues Testing new hardware and devices (tabs, scanners, etc) Installing software (Netterm, Hotkey, Mocha Telnet, GenX and related programmes to
access the Autopart system Configuring systems with login scripts, short cut buttons, key values, etc and installing and
configuring related software such as VPN, Team Viewer, Image Viewer and PDF Server Training and continuous support of clients in all facets of our system Handling all client queries effectively and timeously and ensuring the smooth running of the
system Planning Assist with new client ‘take-ons’ (rollouts) including the setting up and configuring
of hardware, planning and executing staff training and assisting with ‘go live’ queries Completing office administration paperwork such as time sheets, call sheets, client report-
backs Sourcing, obtaining quotes, ordering and dispatching equipment and consumables for clients
Technical Director / Owner (October 2002 – September 2013)MR Software Solutions – Cape TownReason for Leaving: Relocation to Johannesburg
After the dissolution of GA Accounting, I created MR Software Solutions, a Pastel Software dealership specializing in all facets of Pastel software.
My responsibilities included: Accounting Technical support Client needs assessments Installations and setups Client training Client liaison Data fixes Payroll legislative upgrades and support Specialized general ledger and report writing design Custom accounting and payroll setups Payroll / Accounting integration Custom Financial Report Writing
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Resume: Mark Reid
Training on all Pastel products and basic MicroSoft functions on and off site Sales and support on all Pastel Software products Technical support, trouble-shooting and data fixes Networking Pastel and associated network advice Hardware Supply, Integration, Support, Trouble-shooting
Freelance Journalist (January 2010 –June 2011) PART TIME POSITION AFTER HOURSMedia Club South Africa
I had the opportunity to follow a passion of mine and write for an online publication showcasing South African achievements. The site also served as a reference for other international journalists and I had several articles published. Although this work was only on a freelance basis, it was incredibly satisfying as I managed to fulfill two of my passions, writing and South Africa.
Pastel Support Consultant / Trainer (March 2001 – September 2002)GA Accounting & Software Solutions - Cape TownReason for Leaving: Company dissolved
At the beginning of 2001 an opportunity arose to move further into the technical side of Pastel Accounting and I took a position with the above company in order to expand my knowledge, growth and expertise.
My responsibilities included:
Training on all pastel products, and basic Microsoft functions in the training centre and onsite.
Sales and support on all Pastel Software products. Installation and set-up of all products. Custom accounting and payroll set-ups. Specialised general ledger and report writing design. Payroll legislative upgrades & support. Payroll/Accounting integration. Custom forms design of all documents. Custom Financial Report writing. Technical Support, Data Fixes, and Trouble Shooting. General systems advise. Networking Pastel and associated network advice and trouble shooting
Bookkeeper / Pastel Consultant / Owner (January 1999 – February 2001)MR Bookkeeping Services – Cape Town
After deciding to change careers from Sales and Marketing to Accounting and Computers at the
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Resume: Mark Reid
beginning of 1998 and completing a Diploma in Accounts/Administration, I joined a small business concentrating on Bookkeeping and Accounting Support where I also became a Certified Pastel Installer.
My specialized areas included: Bookkeeping to Trial Balance / Balance Sheet System generated Financial Statements Pastel sales Pastel support including report writing, form design and data corruption amongst others) Data processing and payroll systems Pervasive SQL, Pastel Payroll, Accpac Accounting, Spreadsheets (Excel, Lotus), Word
Publisher, Outlook, PowerPoint
Sales Representative (September 1988 – September 1996)Intercontinental Tobacco (Johannesburg)Reason for Leaving: Financial
Accounts Assistant (July 1987 – September 1988)Intercontinental Tobacco – JohannesburgReason for Leaving: Transferred to Marketing and Sales Division
Bookkeeper (April 1987 – July 1987)Osbro Engineering - JohannesburgReason for Leaving: Retrenchment
Internal Audit Assistant (February 1986 – March 1987)Westonaria Gold Mining Company (JCI) – Randfontein, Johannesburg
Administrative Assistant (January 1985 – February 1986)Automobile Association of South Africa – Braamfontein, Johannesburg
Military Service January 1983 – December 1984
Holiday work whilst at school:Sales Assistant (Weekends and School Holidays 1981 – 1982)Scotts – Tokai, Cape TownSales Assistant (Weekends and School Holidays 1978 – 1981)
Burtons Shoes – Pinelands, Cape Town
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