Louis Ferreira | Last Update: 13-Jun-16

Summary

Having a broad range of experience as General Manager for a large hardware store and 5 years in the Information Technology

industry, I am confident to take on any challenge. As a fast learner and statistic driven individual, I pride myself in being hands on

to achieve fast, effective results. I strive to simplify processes to make sure they are done with the utmost accuracy and

efficiency.

Work Experience

General Manager August 2012 - Present

Ultimate Warehouse (Pvt) Ltd

Ultimate Warehouse is a retailer of around 11500 line items in the range of hardware, stationery, outdoor living, animal health,

implements and chemicals. I was employed as a Stock Controller and my duties included:

• Rotational stocktake

• Planning annual stocktake

• Resolving stock queries

• Investigating shortages

• Shelf maintenance and cleanliness

Promoted to General Manager in January 2013 where some of my responsibilities were:

• Customer and Supplier relations

• Advertising & Marketing

• Public Profile creation and management

• Retail and Accounting software implementation and maintenance

• Business stationery design and printing

• Cashup and float issuing

• Banking

• Employee management

• General Maintenance

• Security system implementation and maintenance

• Systems Administration

• Website design & management

• CRM implementation & management

Public Officer January 2012 - August 2012

Louis Ferreira T/A Mr. FIX IT

Mr. FIX IT is a Handyman Business started by myself as a Sole Trader.

Some of my work included:

• Contract IT work & Consultation

• Google Sketchup Design

• Household Electrical Equipment Installation & Maintenance

• Household Generator Repairs & Installations

• Welding

• Plumbing

• Building

• Painting

Marondera, Zimbabwe

+263 773 016 339

louisfzim@gmail.com

linkedin.com/in/louisfzim

louisfzim.wix.com/dutchypics

Louis Ferreira | Last Update: 13-Jun-16

Support Manager April 2009 - February 2012

OPEN-IT (Pvt) Ltd

Open-IT is a Computer company offering Internet & Network Solutions, Email, Hardware & Software sales & support.

I was hired as a Support Manager with some of the following responsibilities:

• Windows Server Installations

• Elastix VoIP Server Installations

• Helpdesk & Remote Support

• Customer Relations

• VSat Installations

• Stock Imports

• Invoicing & Quoting

• Advanced Wireless Networking

• Hotspot Installations

• Consultation

• Mail Server Installations

Support Technician February 2007 - March 2009

Frampol Africa (Pvt) Ltd

Frampol is a company that provides Internet, Email, Web Design, Sales & hardware support.

Some of my responsibilities were:

• Internet Backbone Installation and Management

• Mail Server Installation & Maintenance

• Client Bridge Installations

• Server & Server Room Maintenance

• Client Computer Repairs

• Data Recovery

• Helpdesk & Remote Support

• Customer Relations

• Sales of Hardware & Software (including Installation)

• Junior Staff Training and Management

Temporary Warehouse Manager September 2006 - October 2006

Christian Education Trust (CET)

CET is the headquarters for Accelerated Christian Education Trust in Zimbabwe. I worked here for 6 weeks while the Warehouse

Manager was away on leave.

Responsibilities were:

• Customer service

• Preparing orders

• Stock take

• Placing orders

• Banking

• Receiving & receipting payments

Education

A-Level 1993 - 2006

Accelerated Christian Education

Mathematics (Grade: A)

English (Grade: B)

Science (Grade: C)

Social Studies (Grade: B)

Louis Ferreira | Last Update: 13-Jun-16

O-Level

Accelerated Christian Education

Mathematics (Grade: A) English

(Grade: A)

Science (Grade: A)

Social Studies (Grade: A)

Options: (Grade: A)

Business Math’s

Typing

Auto Mechanics

Customer Care & Service

Jakin

This programme is designed for ordinary people who want:

- Extra-ordinary levels of customer care

- Profitable long-term customer relationships

- Achieve company and personal goals

- Attain sales targets

Mikrotik Certified Routing Engineer (MTCRE)

Miro Distribution

Balanced for Success

KUZIVA

Carrier guidance

Training Certificate

2012-2012

November 2011 - November 2013

October 2006 - November 2006

December 2005 - December 2010

Accelerated Education Trust Ministries (Africa and Scandinavia)

License Number: 0281.0512.BF.IT.ZIM

Languages

English (Professional working proficiency)

Afrikaans (Professional working proficiency)

Louis Ferreira | Last Update: 13-Jun-16

Skills

Information Technology

Customer Relations

Project Management

Staff Management

Negotiation

Marketing

Values & Interests

Family & Friends. I believe that family and friends are a gift and you can never spend too much time with them. I am

reliable, hardworking & a fast learner. I am willing to try and do anything if I am going to learn from it.

Hobbies, Activities, & Interests

Fishing

Photography

Mechanics

Technology

Volunteer Work

Animal Welfare Marondera is a community project to help prevent animal abuse and educate the community on

proper animal care. We work together with ZNSPCA and VAWS to make sure that animal rights are enforced. This a non-

profit operation and anyone working with us has very kindly volunteered their time to help this great cause.

I set up a website that allows the public to submit reports directly to the authorities as well as set up and manage the

Facebook page. I am also part of a group of witness' should ZNSPCA require a witness on site.

awmarondera.wix.com/awfm

www.facebook.com/AnimalWelfareMarondera

Rifa Conservation Education Camp is a Zimbabwean Registered Welfare Education Organization that provides a unique

wildlife conservation and environmental education program to Zimbabwean school children.

I created and manage their website

www.rifaconservation.org

Full references are available on request.