Curriculum Vitae 2016

Frans Petrus Stapelberg

778 Volksrust street Cell: 083 2367536

Faerie Glen

Pretoria, Gauteng.

E-mail: frans.stapelberg@gmail.com & frans.stapelberg@standardbank.co.za

LinkedIn: za.linkedin.com/pub/frans-stapelberg/30/938/363

Objective & Key Skills

I have a strong sense of analytical skills, decision making, problem solving, results focused, self

motivating, and strong leadership and presentation skills.

As an individual with a strong analytical personality my key skills are strategic thinking, organising, self-

discipline, flexibility, working independently and in a group environment and a sound knowledge of the

financial services industry.

Objective in life - To persevere and succeed in everything I do.

Personal Information

Identity number: 691004 5026 089

Nationality: South African

Language: English and Afrikaans

Health: Excellent

Hobbies: Golf, cycling, fly-fishing and gym

Drivers License: 08

Highest Qualification

2006 UNIVERSITY OF SOUTH AFRICA (UNISA) in conjunction with

Open University UK

MBA (Masters in Business Administration)

Work Experience

April 2016 - current Standard Bank Financial Consultancy Regional Sales Manager Highveld Job purpose:

To manage an existing and growing team of Financial Planners specialising in the effective leveraging of the databases of the Group, thus ensuring that the SBFC sales strategy is implemented and appropriately supported in line with business objectives.

To ensure that strategy is translated into realistic sales targets for the local market, and that risk and cost elements are understood and managed effectively.

To drive service targets within the region. Key responsibilities:

Sales Management

Formulates and implements a sales action plan for the team that will facilitate the achievement of SBFC business objectives within the local market.

Researches and analyses the local market to understand key business drivers, influences and competitor activity.

Sets sales targets for the team in conjunction with key stakeholders and actively monitors and assists planners to ensure that targets are achieved.

Actively develops business opportunities and leads in the market, devising innovative plans on how best to convert these opportunities into actual sales. This includes advising the sales team on how best to leverage and optimise the existing market base, as well as exploring opportunities to expand the market base.

Identifies strengths and weaknesses in the sales processes, ensuring that suitable processes are implemented to maximise on value adding strengths and to address concerns.

Monitors and manages sales activity by tracking all recorded sales via the sales tracking system.

Monitors and manages all commissions paid by ensuring that the business submitted subscribes to all compliance and business rules.

Hosts regular sales team meetings to ensure that sales activities are on track with sales objectives, and that the team effort is focussed and motivated.

Ensures that the sales activities are on track with sale objectives by hosting regular sales meetings

Communicates continuously with SBSA Local Market Management either by attendance of Local Market meetings.

Ensures effective use of the Customer1st lead generation system as a lead, query and complaint management tool.

Manages work list queues to ensure items are actioned within agreed timelines, and/or re-assign staff to different queues to ensure work completed within agreed timelines

Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams

Monitors and manages the performance of team members, as it relates to Leads, Queries and Complaints management.

Coaches staff on the required behaviours to support the Customer1st system.

Provides customers with feedback on reclassification of Service Requests, outstanding documentation and telephonic resolution feedback according to customer relationship standards.

Stakeholder management

Establishes and maintains good working relationships with relevant stakeholder’s i.e. insurance companies (Liberty Group), Wealth Product representatives, Corporate Investment Banking (CIB), Business Banking, Private Banking, the Local market network, Information Technology, Operations, etc. to formally establish and ensure the synergies needed to facilitate and optimise the sales and service delivery.

Actively support the Liberty Group Joint Venture

Efficiency and effectiveness

Monitors and manages the day to day operating costs and expenditure budgets for the team to ensure that all costs are accounted for and contained.

Identifies and manages business risks from both a customer and bank perspective by ensuring that appropriate control mechanisms are in place to minimise risk exposure.

Ensures compliance with rules, regulations and legislation governing business operations in South Africa.

People management

Responsible for inspiring, motivating, leading and managing the team.

Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.

Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.

Ensures skills assessments and competency-based training takes place as and when required.

Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.

Creates an environment in which learning and development are emphasised and valued.

Comment [a1]: By doing?

Takes personal responsibility for coaching and mentoring others.

Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.

Ensures the implementation of the leadership promise and employee engagement programme.

Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.

Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.

Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.

Fosters the transformation of the workplace and supports business in the achievement of the undertakings in the transformation scorecard, with specific attention to attaining the Department of Trade and Industry (DTI) targets for Standard Bank by 2016.

Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.

Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.

Ensures that the administration regarding staff changes for e.g. Personnel Record Update (PRU’s) are actioned for the relevant department.

Key performance measures:

Meeting production targets

meeting sales targets

Quality business to Liberty group

Meeting of transformation targets

Staff retention

Efficiency and effectiveness

Activity measured by case count

Meeting of Customer Experience Measurement Scores

Number of queries and complaints logged effectively and correctly.

Number of leads submitted resulting in a sales conversion.

Number of cross selling opportunities identified resulting in sales

conversion.

Internal and external relationships:

Internal relationships

Title/Name of

business area

Nature and

purpose of the

working

relationship

Sphere of

influence

Local Market

Managers

To strategically improve customer penetration and to understand Local Market

Within relevant

Local

Market

Manager,

Branches

To operationally

implement and

execute on SBSA

sales strategy

Within relevant

region

Manager, Suite To strategically

understand

initiatives,

growing the

business

and become an

integral part of

growth

Within relevant

region

Manager, Branch To operationally

implement and

execute on SBSA

sales strategy

Within the

relevant

branch

Provincial Head To strategically

improve customer

penetration and to

understand Local

Market

Within the

relevant

province

Manager, Ops To ensure

business is

Within Head

office

captured timeously

and accurately

Manager,

Compliance

To ensure

awareness

of changes in

legislation

Head office

Liberty Group To provide products

and ensure business

is processed

Within relevant region

STANLIB To provide products

and ensure business

is processed

Within relevant

region

March 2015 – April

2016

Hollard Life & Investments Regional Manager (Tshwane, Mpumalanga & Limpopo) • Maximizing of market share and growth in the respective region by strategic

thinking and good business management • Manage and develop broker consultants within the branch daily, monthly,

quarterly and annually • Annual performance appraisals of consultants and 2 Secretaries • Liaising with brokers on a daily basis with complaints, compliments, training

etc... • Implementing a development plan with each broker consultant in conjunction

with the Mayers – Briggs analysis • Do training with brokers in a group format • Do training with broker consultants individually and in group format • Weekly / Monthly targets and budget monitoring • Handling a compliment of 8 consultants and 2 secretaries • Attending management meetings on a monthly basis

Jan 2012 – March

2015

FNB Wealth Services Corporate Wealth & Risk planner I specialize in providing high net-worth individuals with comprehensive professional financial advice. This includes full Personal Financial Needs Analysis, Estate planning, Personal Long Term Insurance, Business Insurance, Risk planning, Retirement planning, Investments, establishing Trust with relevant advice and setup of last Will and testaments. Handling corporate accounts in 3 different divisions from R10 million turnovers per annum to R100 million plus in conjunction with 21 Relationship Managers in the various departments.

Coaching of all Relationship Managers to identify opportunities in the market with clients

Analysing clients business from financial statements and discussing the relevant risk factors in the business such as business continuation, contingent liability, keyperson, Group Pension / Provident funds.

Drawing up and finalising buy and sell agreements, contingent liability agreements, trusts and wills.

Selling the appropriate solution and products to suite the client’s needs.

Facilitating boardroom presentation to CEO’s, directors and owners on all the above solutions.

Working inside the boundaries of legislation and compliance and updating all relevant new legislation / compliance on a ongoing basis.

Wealth Management - assist Corporate and individual clients in preparing an investment strategy to follow on compulsory and discretionary investments. RE5 FAIS Examination passed (Certificate number:60725)

June – December 2014

FNB Collaboration Pilot Team leader The aim of the pilot is to establish a long-term relationship between the following departments:

Financial planning

Wealth Management

Fiduciary services

Share broker services

Portfolio management

Banking channels Within in the team all the above departments will report all activities and cross selling on a weekly basis to establish success ratio within the team. Report success findings to Senior Management on EXCO level on a monthly basis.

Interact with divisions within FNB Branch banking, Premier, Private Clients, RMB, Business banking, Wesbank and Home loans to establish possible selling opportunities for the team to explore.

Dec 2010 – Dec

2011 Discovery Life Franchise Financial Planner

Analysing clients business off financial statements and discussing the relevant risk factors in the business such as business continuation, contingent liability, exit planning etc...

Drawing up and finalising buy and sell agreements, contingent liability agreements, trusts, wills etc...

Selling the appropriate solution and products to suite the client’s needs

Handling and liaising with a compliment of 2 secretaries on a daily basis on new business and appointments

Working inside the boundaries of legislation and compliance and updating all relevant new legislation / compliance on an ongoing basis.

April 2007 – Nov

2010

Corporate Wealth & Risk planner I specialize in providing high net-worth individuals with comprehensive professional financial advice. This includes full Personal Financial Needs Analysis, Estate planning, Personal Long Term Insurance, Business Insurance, Risk planning, Retirement planning, Investments, establishing Trust with relevant advice and setup of last Will and testaments. Handling corporate accounts in 3 different divisions from R10 million turnovers per annum to R100 million plus in conjunction with 21 Relationship Managers in the various departments.

Coaching of all Relationship Managers to identify opportunities in the market with clients

Analysing clients business from financial statements and discussing the relevant risk factors in the business such as business continuation, contingent liability, keyperson, Group Pension / Provident funds.

Drawing up and finalising buy and sell agreements, contingent liability agreements, trusts and wills.

Selling the appropriate solution and products to suite the client’s needs.

Facilitating boardroom presentation to CEO’s, directors and owners on all the above solutions.

Working inside the boundaries of legislation and compliance and updating all relevant new legislation / compliance on a ongoing basis.

Wealth Management - assist Corporate and individual clients in preparing an

investment strategy to follow on compulsory and discretionary investments.

Jan 2005 - March

2007

Self employed – Independent Broker / Director Financial Planner / Bond originator

Analysing clients business off financial statements and discussing the relevant risk factors in the business such as business continuation,

contingent liability, exit planning etc..,

Drawing up and finalising buy and sell agreements, contingent liability agreements, trusts, wills etc...

Selling the appropriate solution and products to suite the client’s needs both life and short term

As a value add to customers bond originating was done to establish a one-stop shop with clients on their financial needs

August 2000 - Dec

2005

Liberty Life Senior Branch Manager

Maximizing of market share and growth in the respective region by strategic thinking and good business management

Manage and develop broker consultants within the branch daily, monthly, quarterly and annually

Annual performance appraisals of consultants and 2 Secretaries

Liaising with brokers on a daily basis with complaints, compliments, training etc...

Implementing a development plan with each broker consultant in conjunction with the Mayers – Briggs analysis

Do training with brokers in a group format

Do training with broker consultants individually and in group format

Weekly / Monthly targets and budget monitoring

Handling a compliment of 8 consultants and 2 secretaries

Attending management meetings on a monthly basis

May 1994 – July

2000

Liberty Life Senior Consultant

Selling to and training of all brokers in unit

Liaising with brokers and secretaries on a daily basis

Monitoring of weekly and monthly targets

Analyse a broker profile system with each broker and work a strategy out for business

Do training with brokers in a group format

Implementing a development plan with the Mayers -Briggs analysis to enhance my skills.

April 1990 - April

1994

Boland Bank Business Development Officer

Liaising / seeing of clients on a daily basis

Selling of all bank products to existing and potential new clients

Preparing and finalising of all applications to Senior Management for approval

1988 - 1990 National Service South African Police Force Finance Department – HQ Logistics Silverton Running of SA Municipal Services monthly ordering of clothes

Other work experience

June 2007 – Jun 2011 Spur franchise Owner

Manage +- 74 staff (5 managers, 32 permanent staff and +-34

waiters)

Control and manage stock together with operator

Control and manage cash including banking together with

operator

Control and manage assets

Analyze and interpret daily unit results

Determine and implement corrective / proactive action

Manage point of sale system

Support the implementation of the Business Plan to attract

more clients

Manage HR

Knowledge of operational standards of SPUR franchise

Control Costs together with operator

Financial Feasibility of the SPUR

Management of overall profitability and budgets of the unit in

its entirety

Good staff relations to maintain a comfortable and productive

working environment for all concerned

Ensure adherence to company and SPUR policies and

procedures

Manage team performance and Customer relationships

References

Viwe Dyasi – Regional Head SBFC (0827739261)

Louis Venter – Ex-National Head Fiduciary Services FNB Wealth (0828787001)

Ian Willemse – National Marketing Manager Liberty Agency (0829099980)

Andres Meszarich – Director Hereford Insurance Brokers (0836754353)