curate learning experiences to ensure change success

Curate Learning

Experiences to Ensure

Change Success

June 29, 2016

Shirley Mathai Product Marketing Manager, ANCILE

Dave Lingg Product Owner. ANCILE uAlign

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Agenda

1. Why Curate

2. How to Curate

3. When to Curate

4. Who is Curating

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• All phones are muted upon entry.

• For direct questions, please use the

WebEx Q & A panel.

• The webinar recording will be posted on

the ANCILE Intelligence Hub.

Webinar Housekeeping

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Why Curate

“To take charge of” or “to organize”

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Change Challenges

Something Else – Please

Describe

“I’m creating learning

programs, but still finding that

my users are struggling with

adopting change.”

“I need validation that

my users understand.”

“I need to know what my users

don’t understand so I can

steer them in the right

direction.”

1 2

3 4

6

Ongoing journey Content + Communications

Source: Thalheimer, W. (2006, February). Spacing Learning Events Over Time: What the Research Says

Quantifiable value of increasing and maintaining user adoption throughout the change life cycle

User Proficiency

Time

Project Sustainment

Forgetting

Curve

Learning

Curve

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How to Curate

8

Four Steps to Curating Learning Experiences

Manage Change &

Drive Outcomes

Anytime, Anywhere

Inform

Validate

Analyze

Intervene

1

2

3

4

9

Content Creation

& Management Validated

Communications

Use SCC to “Push” SPP content

What type of SPP content?

10

Inform

13

Validate

14

Assessment

Survey

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Analyze

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Are users engaged? Do they “get it”?

Message Status

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Are important topics well understood or

commonly misunderstood?

Message Response

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User Reports

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Assessment Reports

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For Users

Overall Message Completion %

Overall On-Time %

Overall Average Score %

Per Stream Message Completion %

Per Stream On-Time %

Per Stream Average Score %

Aggregate Message Completion %

Aggregate On-Time %

Aggregate Average Score %

For Authors

Overall Message Completion %

Overall On-Time %

Overall Average Score %

Stream Message Completion %

Stream On-Time %

Stream Average Score %

View Campaign Progress Report

View Message Status Report

View Message Response Report

For Admins

User Details Report

Summary Report

Assessment Report

+ Author Reports

+ User Reports + User Reports

^ Stream = “Channel” or “Campaign” for which the author has author-privileges

Metrics & Reports Summary

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Intervene

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Inform Again…

Easily push consistent, targeted, and

relevant messages

Confirm understanding

in real-time with

assessments

Aggregate data to confirm

“readiness” or expose “gaps”

Intervene to

achieve desired

outcomes

Manage Change &

Drive Outcomes

Anytime, Anywhere

Inform

Validate

Analyze

Intervene

Repeat

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When to Curate

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Project Rollout & Adoption Ongoing Adoption Internal Communication

External Communications New Employee Onboarding Compliance

1 2 3

4 5 6

“Rollout project on time

and within budget.”

“Post-rollout, build

proficiency for the long term.”

“Communicate to employees,

wherever they are.”

“Communicate to extended

enterprise (non-employee),

wherever they may be.”

“Standardize how new team

members come on board.”

“Maximize safety and minimize

financial risks.”

Project Sponsor Business Owner HR / Line of

Business

Business Owner HR Department

Compliance

Officer

When to use SPP & SCC to Curate Learning Experiences

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Live Poll

Which of these change scenarios is most applicable in your organization?

(Check all that apply.)

Project Rollout and Adoption – initial change rollout

Ongoing Adoption – enabling adoption post-rollout

Internal Communications – with employees (geographically dispersed)

External Communications – with non-employees (remote or in the field)

New Employee Onboarding - new company or new role

Compliance – mitigate risks

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Who Is Curating

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Use Case: Software Adoption

• New software being rolled out.

• Enabling retail team members

in a customer-service-first

environment

• Site visits to all store locations

too costly and time-consuming

• “How do I confirm

readiness and adoption?”

The challenge The solution

• Using Content (SPP) and

Communications (SCC), curate

learning experiences to confirm

readiness and ensure ongoing

adoption and change success.

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Wrap-Up

1. Why Curate

2. How to Curate

3. When to Curate

4. Who is Curating

“To take charge of” or “to organize”

31

Q&A

Curate Learning

Experiences to Ensure

Change Success

32

Let’s Continue the

Conversation!

Vasu Desikachary [email protected]

(416) 625-5016

Get Started with Your Free

Trial of SCC!

Visit ancileualign.com

Columbia Sportswear

Success Story –

http://www.ancile.com/

resources/success-stories/