culture of innovation
Post on 21-Oct-2014
154 views
DESCRIPTION
IdeaScale hosted guest speaker Joe Brummer from Community Mediation, Inc. for a workshop addressing one of innovation’s most common challenges: creating a culture that is conducive to innovation and innovative ideas. Brummer introduces communication tactics that have been successfully applied in other IdeaScale innovation programs. View the webinar recording here: http://youtu.be/OzMt-WEYO9YTRANSCRIPT
![Page 1: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/1.jpg)
CREATING A CULTURE OF INNOVATION:
COMMUNICATION STRATEGIES FOR INNOVATORS
!Presented by: Joe Brummer Community Mediation, Inc.
![Page 2: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/2.jpg)
S A M U E L “ J O E ” B R U M M E R A S S O C I AT E E X E C U T I V E D I R E C T O R ( 2 0 3 ) - 7 8 2 - 3 5 0 0 !J O E @ C M E D I AT I O N . O R G !T W I T T E R : @ C M E D I AT I O N
![Page 3: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/3.jpg)
ELEMENTS OF INNOVATION•Creativity •Resilience •Vulnerability •Value Creation •Teamwork
•Play •Ideation •Collaboration •Accepting Failure •EMPATHY
![Page 4: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/4.jpg)
![Page 5: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/5.jpg)
WHAT IS EMPATHY?The ability to: 1.) recognize and understand another’s emotions without feeling those emotions yourself (known Affective Empathy) !
2.) the ability to take another’s perspective and see the world from their shoes (known as Theory of Mind or Cognitive Empathy)
![Page 6: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/6.jpg)
HOW DOES EMPATHY WORK?
•Mirror Neurons
•Oxytocin
![Page 7: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/7.jpg)
WHY EMPATHY?Organizations that incorporate into their thinking, planning, and doing the empathic connection that generates employee empowerment experience such far-reaching results as the following, cited in the Collins and Fisher research:
◦ 45% lower costs
◦ 250% improvement in productivity
◦ 100% increase in revenues and profits
◦ 50% cut in accidents, absenteeism, and sickness
◦ 3.42 to 18.50 times increase in the general stock market value
Source: Miyashiro, Jerry Colonna Marie R. (2011-10-01). The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success (p. 29). Independent Publishers Group. Kindle Edition.
![Page 8: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/8.jpg)
Elements of Workplace Culture & Sub-Culture:
• Power/Control • Authority vs. Power • Transparency • Sense of Trust • Gender Differences/Roles • Diversity • Unwritten Rules • Stories/narratives • Organizational Habits • Traditions • Growth
• Shared Reality • Mission • Teamwork • Policy/Procedures • Play/mandatory overtime • Engagement/Sense of
Connection • Communication • Workplace Bullying • Roles and Relationships
![Page 9: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/9.jpg)
TOXIC VS. EMPATHIC WORKPLACE CULTURE
![Page 10: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/10.jpg)
TOXIC WORKPLACE
Culture of busy-overwhelmed-pressure-never enough time-EVERYTHING IS RUSH-RUSH
![Page 11: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/11.jpg)
EMPATHIC WORKPLACE
Culture of rest-preparation-wellness-support-teamwork Work/life Balance/PLAY
![Page 12: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/12.jpg)
TOXIC WORKPLACE
Culture of cliques-gossip-outcasts-bullying-polarization
![Page 13: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/13.jpg)
EMPATHIC WORKPLACE
Culture of SHARED MISSION
![Page 14: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/14.jpg)
TOXIC WORKPLACE
Culture of BLAME
![Page 15: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/15.jpg)
EMPATHIC WORKPLACE
Culture of ACCOUNTABILITY
![Page 16: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/16.jpg)
TOXIC WORKPLACE
Culture of Progressive Discipline
![Page 17: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/17.jpg)
EMPATHIC WORKPLACE
Strength-based SUPPORT systems
![Page 18: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/18.jpg)
TOXIC WORKPLACE
Rules/Policies are designed to control people’s behavior
![Page 19: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/19.jpg)
EMPATHIC WORKPLACE
Rules/policies are meant to set healthy boundaries for success!
![Page 20: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/20.jpg)
TOXIC WORKPLACE
Decisions are made behind closed doors Topdown - Secrecy- Shame
![Page 21: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/21.jpg)
EMPATHIC WORKPLACE
Transparency is the norm not the exception
![Page 22: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/22.jpg)
TOXIC WORKPLACE
Acknowledgment is about punishment & rewards
![Page 23: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/23.jpg)
EMPATHIC WORKPLACE
Acknowledgement is gratitude/celebrations
![Page 24: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/24.jpg)
EMPATHY BASED CULTURE
•Wellness •Shared Identity/Mission
•Accountability •Strength Based Support
•Transparency/Open Communication
•Rules/Policies •Gratitude
![Page 25: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/25.jpg)
The Four-Step Model of NVC
Connection Fight, Flight, Freeze
O Make clear Observations Make evaluations
F true feelings Share thoughts
N Express universal needs Give strategies
R Make actionable & present requests Make Demands
![Page 26: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/26.jpg)
Needs Language:Source: W. Glasser, PhD
![Page 27: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/27.jpg)
CONNECTION:
“The energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship.”
!
~ Brene Brown, PhD, L.M.S.W. The Gifts of Imperfection
![Page 28: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/28.jpg)
RELATIONSHIP-BASED WORKPLACES
•Relationship to self •Relationship to others •Relationship to the organization
![Page 29: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/29.jpg)
WHY DO YOU DO IT?
![Page 30: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/30.jpg)
THE FOUR D’S OF DISCONNECTION•Diagnosing: Telling people “what” they are rather than “what” we need.
•Deserve Language: Who is right, wrong, good, bad and who deserves to be rewarded or punished.
•Denying Choice/Responsibility: blaming others for our feelings, obscuring choice by saying, “I had to” or “You have to” – inducing guilt and/or shame.
•Demanding: threatening, bribing, bullying –inducing fear of punishment or promise of reward.
![Page 31: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/31.jpg)
Words/Phrases that Disconnect:
OughtShould
With all due respect…BUT!
HOWEVER
Have to…
I am sorry to say...
MUST!!
I understand....
![Page 32: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/32.jpg)
SAYING IT WITH NVC:Honest expression Giving empathy
Observation When I see… Observation When you see …
Feeling I feel… Feeling Are you feeling
Need Because I need… Need Because you
Request Would you be willing to… Request Would you like
![Page 33: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/33.jpg)
THREE MODES OF LISTENING: 1) FIX IT! Approach Sounds like this…
Advising “I think you should …” “Why don’t you …”
One upping “That’s nothing; wait till you hear what happened to me!”
Educating “You'll know better next time” - “What did you learn from that?” - “That’s not a feeling.”
Consoling “It wasn’t your fault; you did the best you could.” - “Why would anyone do that to you?”
Story telling “That reminds me of the time…” - “I know what you mean, it’s just like when …”
Shutting down “Cheer up. Don’t feel so bad.” - “On the bright side, you still have …”
Sympathizing “Oh, you poor thing…” “That’s horrible.”
Interrogating “When did this happen?” “Who was it?”
Explaining “I would have called but…”
Correcting “That’s not how it happened.” “You mean last week."
![Page 34: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/34.jpg)
Approach Sounds like this…
Competition “You’re WRONG!” and “I am RIGHT” and even if I am not “right” I am going to prove “You are wrong” anyway…
Revenge“You don’t know what you are talking about” “Does anyone have any intelligent questions”
“I’ll teach you to question my authority”
Silence to remain safe ***Crickets Chirping***
Three Modes of Listening: 2) Defense/Compete
![Page 35: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/35.jpg)
Three Modes of Listening: 3) Empathy
Presence
Silent Empathy
Understanding
Needs Language
(OFNR)
![Page 36: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/36.jpg)
SAYING IT WITH NVC:Honest expression Giving empathy
Observation When I see… Observation When you see …
Feeling I feel… Feeling Are you feeling
Need Because I need… Need Because you
Request Would you be willing to… Request Would you like
![Page 37: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/37.jpg)
The Four Choices to Responding
Fight or Flight/ External Control
Connection
Blame others Blame self Hear my needsConnection with Other’s Needs
Fight Flight Honesty Empathy
Power over Power under Power with Power with
![Page 38: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/38.jpg)
![Page 39: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/39.jpg)
![Page 40: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/40.jpg)
Expressing/Receiving
PRACTICING Gratitude
Steps Components
Observation What were the actions that contributed to our well being?
Feelings How did we feel about that?
Needs What needs were met by the action?
![Page 41: Culture of Innovation](https://reader034.vdocuments.site/reader034/viewer/2022050919/54471173afaf9f55178b48b3/html5/thumbnails/41.jpg)
CONTACT:
Office: (203) 782-2514
www.community-mediation.org