culture by design & the unexpected role of happiness
TRANSCRIPT
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DELIVERING HAPPINESS THE NEW SECRET INGREDIENT
SUNNY GROSSO | AUGUST 2016
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@DHMovement
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hipster selfie
purpose cougar
culture legacy innovation
foodie
empathy happiness
humblebrag
WHICH WAS WORD OF THE YEAR?
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culture
THE WORD IS OUT!
* 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015
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CULTURE BY DESIGN
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SUCCESS IS ABOUT CULTURE
‘Everycompanyhasaculture,everyfamilyhasaculture.Howinten9onalareyouaboutthatculture?’
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$1.5B ON CULTURE IN 2016
87% OF THE WORLD
GALLUP 2014
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DON’T KNOW THERE’S A PROBLEM DON’T KNOW WHAT TO DO
SUPERFICIAL FIXES
CULTURE BY DEFAULT
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THE COST
$550B IN THE US
GALLUP 2014
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W H A T ’ S T H E A N S W E R ?
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X
WHAT I LEARNED
…
WOOHOO!
50M, 100M...
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…
39% MONTHLY SALES 92% UNPLANNED ABSENCE
ñ ñ
300 COMPANIES, 30 COUNTRIES CULTURE CONSULTING
REALTRUCK, TOP ECOMMERCO COMPANY
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W H A T M A K E S GREAT CULTURE?
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…
CULTURE IS INSIDE OUT
SAYING HELLO TO A NEW EMPLOYEE INCREASES PRODUCTIVITY 15% FOR 9 MONTHS PROGRESS PRINCIPLE & LASZLO BOCK, GOOGLE
35% OF MANAGERS ARE ENGAGED
LEADERS GO FIRST
GALLUP 2014
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CO-OWNED ASK.
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30CINEMASONEMISSION:TOSAVECINEMA
rectorofTi
COMMITTABLE
CONCEPTOFHIGHERPURPOSEWASNONEXISTENT,WEWORKEDROBOTICALLYWITHOURVALUESANDMISSION.THEEXECALIGNMENTSESSIONWITHDHCHANGEDIT.~Nick
• NO CELL PHONES • SERVICE IN THE THEATRE
• FOOD & BOOZE THAT MATCH MOVIE GENRE
“COOLESTMOVIETHEATERINTHEWORLD”–
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WHAT ARE YOUR GOALS
IN WORK/LIFE
?
NO.1 LEARNING… (SECRET INGREDIENT)
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Promotion
Hi-pay Job
Tinder
Lose Weight
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I’LL BE HAPPY WHEN I GET _________.
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS
YET WE’RE SUPERBAD AT PREDICTING WHAT WILL SUSTAIN IT
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SUCCESS HAPPINESS ?
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HAPPINESS SUCCESS
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BRONNIE WARE, TOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS
…LET MYSELF
BE HAPPIER
…NOT WORKED SO HARD
I WISH I HAD…
…THE COURAGE TO LIVE A LIFE
TRUE TO MYSELF, NOT THE LIFE
OTHERS EXPECTED
#1
…STAYED IN TOUCH WITH FRIENDS
TOP 5 I WISH’ES IN LIFE
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HOW DO WE CHANGE I WISH TO I LIVED?
TOP 5 I WISH’ES IN LIFE
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BUT ONLY 10%
HAPPINESS IS PREDETERMINED
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BRAINS PROCESS 40 BITS PER SECOND BUT WE RECEIVE 11M BITS PER SECOND
MIT TECHNOLOGY, 2009
IT’S ABOUT WHAT WE FOCUS ON
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SEE THE NEGATIVE FOCUS ON NEGATIVE [PESSIMISM]
11M BITS >>
SEE BOTH FOCUS ON POSITIVE [RATIONAL OPTIMISM]
GOOD BAD
WEIRD
≠ HAPPY ALL THE TIME!
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WE DO OUR BEST WORK HERE!
MORE CREATIVE!INNOVATIVE!
COLLABORATIVE!ADAPTIVE!
PRODUCTIVE!
FOCUS ON POSITIVE
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WE ARE ALWAYS
EITHER AFFECTING
OR INFECTING
OTHERS
LET’S TRY!
EMOTIONS ARE CONTAGIOUS
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EFFECTS OF HAPPINESS ON WORK
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MIHÁLY CSÍKSZENTMIHÁLYI
a HAPPINESS FRAMEWORK 1
3 TYPES OF HAPPINESS
BUT…
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S O H O W DO WE DO THIS S U C C E S S F U L L Y ?
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MAIN INGREDIENTS FOR A CULTURE OF HAPPINESS
VALUES PROGRESS CONTROL
CONNECTEDNESS PURPOSE
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1. CORE VALUES
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
Unique Support Core Biz Lived Inside Out
Measured
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3. Create FUN and a Little WEIRDNESS
IW, CO-OWNED, 360’S
HIRE, MEASURE AND FIRE
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SHIFT MANAGER
FRIES, GRILL
LETTUCE
I HAVE A JOB
2. SENSE OF PROGRESS PROGRESS TOWARD MEANINGFUL GOALS
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WANT GRATITUDE DAILY
10% EXPRESS GRATITUDE DAILY
88%
TIP: SHARE GRATITUDE LEADS TO RECOGNITION. CELEBRATION. APPRECAITION.
Source: Kaplan. 2012, John Templeton Foundation Gratitude Report
LET’S PRACTICE!
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3. SENSE OF CONTROL
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4
Apply the Science
min Lunch Line ?
WITH PATRONS
4. CONNECTEDNESS
PEOPLE WITH A GOOD FRIEND AT WORK ARE 7X MORE ENGAGED
INTERNALLY
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• EXPECTATIONS • EMOTIONAL NEEDS • EXPERIENCE
BEYOND CONNECTION PERSONAL EMOTIONAL CONNECTION
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PAID TO BE TREATED WELL • MEET EXPECTATIONS!
CREATE AN EXPERIENCE • EMOTIONS ARE THE FOUNDATION • LEAVE WITH POSITIVE EMOTIONS
CUSTOMER EXPERIENCE PERSONAL EMOTIONAL CONNECTION
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5. HIGHER PURPOSE
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HIGHER PURPOSE @ CHARITY WATER
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TIP: EXTEND TO COMMUNITY SHARE PURPOSE & VALUES
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W H A T N E X T ?
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ASK CULTURE BY DEFAULT OR BY DESIGN?
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WHAT ARE YOUR - PERSONAL VALUES HOW ARE YOU LIVING THEM? - COMPANY VALUES ARE THEY CLEAR? LIVED? - DO THEY ALIGN?
DEFINE YOUR VALUES
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TOOL FOR YOU
HAPPINESS AT WORK SURVEY
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SURVEY
NEWSLETTER THIS PRESENTATION
FOR TOOLS
@DHMovement
ONE THING I WILL DO IS ___________ .
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“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”
– MAYA ANGELOU
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WHAT IS ONE THING YOU WILL DO?
SMALL DAILY ACTIONS FOR BIG IMPACT
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…THEN DO.
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SURVEY
NEWSLETTER JUMPSTART YOUR CULTURE TOGETHER
ONE THING I WILL DO IS ________.
@DHMovement