Cultural Competency

and Peer Empowerment

By Maria Arteaga

December 16, 2020

Attachment 8a

Our Discussion Today

• Behavioral Wellness’ Cultural Competency Program

• The Role of the Cultural Competency/Ethnic Services Manager

• Behavioral Wellness’ Peer Empowerment Program

• The Role of the Peer Empowerment Manager

• Preparation for Senate Bill (SB) 803: Peer Certification

• The Consumer Family Member Action Team

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Cultural Competency Guiding Principles

1. Commitment to Cultural competency and Health Equity

2. Identification of disparities and Assessment of Needs

3. Implementation of strategies to Reduce Identified Disparities

4. Community Driven Care

5. Workforce Development

6. Provisions of Culturally and Linguistically Appropriate Services

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Role of Cultural Competency/Ethnic Services Manager

Two core areas of responsibilities:

To ensure the delivery of appropriate quality services to vulnerable racial, ethnic, and cultural communities

To ensure that county behavioral health system of care is culturally and linguistically competent and responsive in the delivery of behavioral health services.

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Cultural Competency Plan Requirements

Counties MUST submit a three-year plan and annual updates

Criterion 1: Commitment to Cultural competence Criterion 2: Assessments of Service Needs Criterion 3: Strategies and Efforts For Reducing

Racial, Ethnic, cultural, and Linguistic Mental Health Disparities

Criterion 4: Client/Family Member/Community Committee: Integration of Committee within the County Mental Health System

Criterion 5: Culturally Competent Training Activities Criterion 6: County’s Commitment to Growing A

Multicultural Workforce Criterion 7: Language Capacity Criterion 8: Adaptation of Services

Role of the Peer Empowerment Manager

Manages the Peer Empowerment Program Plan, develop, coordinate and advocate for programs, activities and

services to support consumers, families/caregivers, peer and managers/supervisors staff

Makes operational and policy recommendations to the highest levels of mental health administration for system changes

Address barriers affecting peer staff and/or consumers and their families

Mentors peer staff Collaborates with clinical managers/supervisors Facilitates the Peer Employee Forums and The Consumer Family

Member Action Team Assists the Mental Health Services Act Coordinator with the

Community Planning Process Participates in state and local community members

Peer Empowerment Program

Help@Hand Project

Clinical Peer Support Services

Consumer Family Member Action Team

Building Resiliency within communities

MHSA INNOVATIONS: HELP@HAND OVERVIEW

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Funded by MHSA through Innovations

Consumer led project of county behavioral health departments

Project goals: By the end of 2020, we will have implemented three weekly (3)

peer-run digital literacy groups at the PHF Normalizing Telehealth Supporting client’s discharge to their first appointment Mindfulness using technology applications

By the end of March 2021, a guide for peers to digitize peer navigation will be released. This guide will be a resource for supervisors and peer staff and provides: Guidance with digital tools and resources Guidance with meeting formats, best practices on group

facilitation and peer support practices

By the end of FY 2021, they will have piloted a peer-to-peer chat or a self guided therapeutics mobile application

What is a Peer

People who have personally experienced mental health challenges, or who are the family member of someone with mental health challenges; or the parent, foster parent or caregiver of a child with mental health challenges

Discloses and shares their experiences

What is Peer Support Services

A type of social support designed and delivered by people who have lived experience with mental health challenges and live in recovery

What do Peers Do at Behavioral Wellness?

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Peer to Peer mutual Support

Facilitate Peer Support Groups

Facilitate Group Orientation

Facilitate WRAP Classes

Link consumers with community resources

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Peer Certification-Senate Bill 803

On September 25, 2020 Senate Bill 803 was signed into law by Governor Newsom

Law will create a structure that will regulate Peer Support Specialist certification-scope of practice

Provides formal validation of the role of Peer support

Assures that peer support specialists receive standardized training and demonstrate competencies

Allows counties to be reimbursed with Medi-Cal funds for designated services provided by Certified Peer Support Specialist

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In Preparation for Peer Certification-SB 803

Peer Employee Forums How to effectively communicate Mindfulness Technique skill

development training Peer Recovery services documentation Group Facilitation Skill Development How to effectively mange conflict in the

workplace Peer Personnel Training by Crestwood

Behavioral Health WRAP I and II Training Working on Wellness Hiring Peer Support Specialist Training manager/supervisors in the practice

of Peer Support Specialist Training manager/supervisors on how to

supervise Peer Support Specialist

Continued: In Preparation for SB 803

Standardized practice onboarding of peers

Establish a pipeline-internship for hiring Peers utilizing the Southern California Regional Partnership Grant

Increase peer support groups within Behavioral Wellness clinics and in the community

Consumer Family Member Action Team

Consumer Family Member Action Team

Subcommittees:

• Newsletter Committee

• Pool of Champions

• Trainings

• Transition Age Youth

Building Resiliency within our Communities

Establishing Community Based Spanish Speaking Peer Support Groups