cultural competence and awareness training presented by alexia eslan and arman lorz from jsi...
TRANSCRIPT
Cultural Competence Cultural Competence and Awareness Trainingand Awareness Training
Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute
AGENDAAGENDA• Group Introductions• Review Objectives for Training• Define Diversity• Heritage vs. Ethnicity vs. Race• Discuss Culture and the Stages of Cultural
Awareness• Social Identities and Privilege Indicators• Define Cultural Competence
• Cultural Humility• Case Studies and Wrap-up
• Latino Cultural Values
INTRODUCTIONS
• Take 10 minutes to create a design (drawing, sketch or words that represent you)
• Name
• Organization you work with
• Describe your design…
OBJECTIVESBy the end of the training:
• Participants will be able to explain the difference between diversity, cultural awareness and cultural competence.
• Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level.
• Participants will be able to identify four Latino Cultural Values.
• As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.
DIVERSITY
Diversity is the mosaic of people who bring a variety of backgrounds,
styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which
they belong.
ACTIVITY
I will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.
Dimensions of DiversityDimensions of Diversity
Language Level of acculturation
Socio-economicstatus
Geography(city/suburbs/rural)
Children
Politics
Marital statusPhysicalMentalability
Country of origin
Sexuality
Religion
Race
Gender
Age
Ethnicity
Individual
Heritage vs. Ethnicity vs. RaceAncestry/Heritage is the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve.
An ethnic group or ethnicity is a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits.
The term race refers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.
What is Culture ?What is Culture ?
• Learned
• Cumulative
• Normative
• Culture affects how we view the world, others, family, relationships...
Cultural AwarenessCultural Awareness
“A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.”
~ Stephanie Quappe and Giovanna Cantatore
Stages of Cultural Stages of Cultural AwarenessAwareness
Blindness Unconsciously Unaware
Proficiency Unconsciously Aware
Sensitivity Consciously Unaware
Competence Consciously Aware
VIDEO“Valuing Diversity”
Questions to Discuss in Your Small Groups
• What did you see taking place in the video?
• What did you learn from the video?
• Think how you might be able to apply what you learned from the video at your work or personal life.
Some Cultural Blocks to Cross-Some Cultural Blocks to Cross-Cultural RelationshipsCultural Relationships
Ethnocentrism
Stereotyping
Discrimination
Blindness
Imposition
Oppression
Prejudice
Lack of ExperienceFear
Social Identities and Privilege Indicators
© Cathy L. Royal Ph.D.
ABILITY RELIGION
AGE
SEXUALITY
ETHNICITY
RACE
ECONOMICS
GENDER
Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
AGE
CLASS
GE
ND
ER
REL
IGIO
N
NA
TION
ALITY
SE
XU
ALITY
RACE
ABILITY
Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
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CLASS
GE
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REL
IGIO
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NA
TION
ALITY
SE
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Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
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CLASS
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ER
REL
IGIO
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NA
TION
ALITY
SE
XU
ALITY
RACE
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Kaleidoscope of Identities
© Cathy L. Royal Ph.D.
YOU
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CLASS
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REL
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ALITY
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Stages of Cultural Stages of Cultural AwarenessAwareness
Blindness Unconsciously Unaware
Proficiency Unconsciously Aware
Sensitivity Consciously Unaware
Competence Consciously Aware
Cultural CompetenceCultural Competence
Cultural competence refers to an ability to interact effectively with people of different
cultural backgrounds.
Developing cultural competence results in an ability to understand, communicate
with, and effectively interact with people across cultures.
To become more culturally competent To become more culturally competent a system or health provider needs to:a system or health provider needs to:
• Value diversity
• Have capacity for cultural self-
assessment
• Be conscious of the dynamics that
occur when cultures interact
• Have knowledge of different cultural
practices and worldviews
Some Latino Cultural Values
• Familismo (Family)
• Gender Roles–Marianismo–Machismo
• Respeto (Respect)
• Fatalismo (Fate)
To become more culturally competent To become more culturally competent a system or health provider needs to:a system or health provider needs to:
• Value diversity
• Have capacity for cultural self-assessment
• Be conscious of the dynamics that occur when cultures
interact• Have knowledge of different cultural practices and
worldviews• Institutionalize cultural knowledge
• Develop Cross-cultural skills
• Adapt service delivery so that it reflects an
understanding of the diversity between and within
cultures
Systemic viewSystemic view System
Individual
Health Provider
Organization
"Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.”
— Frances Hesselbein The Key to Cultural Transformation, Leader to Leader (Spring 1999)
Cultural HumilityCultural Humility
It’s a life long process that individuals consciously enter into with clients,
colleagues, friends and themselves.
Case Studies
Consider the following questions: To what extent do I understand what the client is
going through?
What would be the priorities to work with him/her?
Have you worked with individuals in similar situations? How did you respond?
What steps can be taken to address the concerns and needs of all parties involved?
What are some of the personal or professional challenges you might face in helping this individual?
CONTACT INFORMATIONAlexia [email protected](303) 262-4319
Arman [email protected](303) 262-4321
www.proyectoideas.jsi.com