Cultivating a Practice

June 2014Kim Bray

Business Analysis – Transforming Ideas into Actions

Approach

• Identifying the need for change

• Defining the Vision, Our Culture and our Brand

• Assessed and identified the key needs of the Practice to meet our business expectations:

• Capacity and Capability assessment

• Tooling & Processes assessment

• Built a phased strategic plan

• Executed on the plan – 8 months into a 2 year plan.

• Measuring Success

Taking the Practice on the Journey. Selling the vision and need for change

Managing Practioners & Business Expectations

Continuously evolving in a changing world

Apr 2013

PracticeCreated

Apr to Jul2013

StabilisePractice

Jul to Oct2013

DefineStrategy

Nov 2013 toDec 2014Execute &

Embedding

During2015

‘To Be’Practice

Creating a BA Practice Strategy Vision

Skilled Business Analysis

Support the transformation of Nationwide’s

business

Recognised as a centre of

professional excellence

Critical friend to the business

Creating a BA Practice Brand

Our PURPOSE StatementProvision of Business Analysis services that identify,

shape and validate business needs which deliver viable business outcomes on behalf of the organisation and

our members

Skills and Capability - Create a learning culture of continuously improving our service, developing our skills and enhancing our services and capabilities. Be recognised in the industry for being a great Business Analysis Practice.

Assessment Areas of Focus

People Management - Attract and retain the right people, and support them well and allow our talents to flourish.

Tools and Processes - Support excellent stakeholder delivery with appropriate systems, tools and processes

Practice Culture - Engender a practice wide culture of collaborative support, development and teamwork.

Key Initiatives to be achieved during 2014

Stable Practice Leadership team

Line Management

on-boarding induction

Define & Assess BA Services &

Capabilities

Practice-wide performance

objectives

Recruitment targeting high-calibre individuals

Talent mapping permanent resource

Pride in Practice

Shifting balance of Contract to Perm

Practice StrategyBrand & vision

Improved calibration process

BA Sourcing model to manage flexible

requirements

Tools & Processes

What have we done? 8 months into our Transformation

journey

8

Operate the PracticeMonthly F2F Practice

MeetingsSocial Events &

Citizenship

Recognition Focus on Visibility & Engagement

Re-structured Line Management

Re-structured Leadership team

Aligned BA contractors to Lead

BAs

Sourcing of DRCsSalary Review

Salary Review

What have we done? 8 months into our Transformation

journey

9

Strengthen the PracticeDefined BA Services & E2E BA Processes

Re-defined & Clarified Role Content

Introduced new Requirements

Standards

Introduced Quality Assurance

Completed Capability Assessment

Produced a TNA and Uplift Plan

Introduced Requirements Tooling

Investigating Next Generation of BAs

Capability Uplift FocusMaking it happen!

Assist Knowledge Development:World class flexible learning solutions

1. Personal Performance Plan2. Training Programmes

3. On the Job Training & Coaching/Mentoring

Capability Uplift FocusMaking it happen!

1. Personal Performance Plan

• Created at Individual level • Covers Capability Gaps and Stretch• Includes Career path development

Capability Uplift FocusMaking it happen!

Assist Knowledge Development:World class flexible learning solutions

2. Training Programmes

• Classroom Training• Role Level Training• Soft & Hard skills• Off the Shelf & Bespoke Training

Capability Uplift FocusMaking it happen!

3. Intensive Coaching/Mentoring (Intelligent Consulting)

• Can aid/complement technical development• Provide timely support through difficult projects• Provide confidence and support working with difficult

colleagues• Practical guidance for dealing with interactive sessions

such as workshops or meetings• Provides confidence to apply techniques that have

worked for others• Whatever is needed at any given point

What’s next? Embedding our Changes & Capability uplift

14

Resourcing/Sourcing: Driving better demand management and

resourcing process execution, reducing admin overheads, time to market and cost.

Practice Capability Uplift: Execute on the capability uplift plan

Recruitment: Implement Salary Review changes and

execute our recruitment drive. 25 new perms to land in 2014, 85 new perms over 3 years.

Launch new Trainee and Graduate BA roles.

BA Services, Processes and Tooling: Keep engagement up and meeting business needs whilst rolling out new ways of working.

Measuring SuccessHow will we know we are successful?

Practice Engagement

Improved Resource mix ratio

Reputation with our Business

KPIs

Reduction in cost of Analysis Services

2013 - Traditional BA Space

Pre-Project Project Post-Project

Enterprise Analysis

Requirements Analysis

Solution Assessment & Validation

Rationale Delivery Benefits

2014

2015

?

Any Questions