cuhk mobile redesign- qr team
TRANSCRIPT
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Assignment 3QR Team
Sylvia & Ann & Sam & Aiur & Fan & Olivia
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Last Stage …… ……
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Task & Target
Students
StaffAlumni
Visiting guests
Undergraduate
Taught-postgraduate
Research-postgraduate
Redesign CUHK Mobile
App
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Contextual Interviews
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Interpretation Session
Transcript
Interviewee’s name, age, scholar degree, and what applications or sources he/she often used to get information
Interviewees’ behaviors during interviews, our conversation, and their words
8 people, six from QR Group and two invited from other groups. 3 members—present their own groups’ results. 3 members—sequence modeler, factoid writer and moderator respectively. 2 guests—participants
Identify each interviewee--U1/2/3, T1/2/3, and R1/2/3 Discuss what insight we got from the presentation, what inspirations
we attained, what questions were not answered in the interview, and also proposed our design ideas.
Switch roles.
5
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Affinity Diagram
sort the affinity notes into several categories
name each category with one label
documented each one’s categorization and labels
discuss and come up with one final version of affinity diagram
6
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Insights 7
My campus life
What information do I care about
N/A
Where do I get information from
I get information through what channels
What problems do I have when I am getting information
How do I lead my life on campus
How do I have meals on campus
How do I use school library
How do I use campus transportation
How do I take physical exercise
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Insights 8
How do I use CUHK Mobile
What impacts my usage frequency of CUHK Mobile
N/A
How do I think about functions of CUHK Mobile
I think the function of Contact is…
I think the function of
Map is…
I think the function of Library is…
I think the function of Shuttle Bus
is…
I think the function of Calendar
is…
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Personas 9
Jenny Wang Undergraduate
Tony Zhangpostgraduate
student
Nicolas ChenPhd. student
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Scenarios 10
1. Often check email, but still lose information.
2. Don’t know the time arrangement of shuttle bus.
3. Which canteen to go for lunch? Nowhere to know.
4. Students come to the stadium, only to find it’s not
available.
5. Students have problems in finding a certain place.
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This stage …… …… 11
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Process
6+6
Brainstorming
2mins
AD Selection
StoryboardUsability Test
Prototype
2 rounds
2 versions
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Example—Canteen Function
Brainstorm
Affinity Notes & Voting
First Usability Test for PA&PB
Iteration
Second UT A&BImprovement and Combination
of A&B
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Canteen—Brainstorming
• 新增模組,每日功能表• 自己選擇想吃的菜,然後給你推薦食堂• 設置自己的口味,每天定制此口味的菜的地點• 最受歡飲的菜 • 每道菜下面標星評價、標記想去,類似浮水印• 拍照上傳,瀑布流• 點食堂,看菜單• 定制口味,例如今天吃什麼,就會出現哪個食堂的哪
道菜• 推薦這周的菜單• 新品,跟放新聞一樣• 售完及時顯示
• 菜色菜品的即時顯示 還可以有食材的顯示,簡單的資訊展示
• 搜索,按口味、地點、人氣、價格、距離搜• 食堂變化不大,只要推薦他特色的菜就可以了• 打開“食堂”,知道今天做什麼菜• 今天的招牌菜推薦• 標記喜歡,猜你喜歡• 搖一搖的功能,基於 location
• 標記“有”,“ 1 、 2 、 3 、 4”
• 可以搜出來離自己最近的三個食堂的菜• 食堂自己的主廚推薦
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Canteen—Affinity Diagram
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Canteen—Solutions
menu information
search for aimed dishes/location to determine the ideal canteen
new arrival into the news columndisplay of sold-out items
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Canteen—Storyboard ING
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Success Metrics Definition
• Completion Rate• Completion Time• Number of Steps• Number of Errors• Visual Appeal• Emotion
60% of users achieve the specific specification for each scenario
in those metrics is considered to be successful
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Test 1 Prototype A – Canteen
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Test 1 Prototype A – Canteen
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Test Result & Problems
P1 Can’t find the “canteen” icon;P2 There is no button of “next”P3 Don’t know what canteen’s search bar meansP4 Can’t find ”location”
Success Success Success Success Success Success
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Modifying Prototype A - Canteen
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Modifying Prototype A - Canteen
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Modifying Prototype A - Canteen
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Modifying Prototype A – Canteen
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Test 1 Prototype B – Canteen
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Test 1 Prototype B – Canteen
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Test Result & Problems
P1 Confused about the classificationP2 Can not find the location icon
Success Success Success Success Success Success
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Modifying Prototype B – Canteen
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Modifying Prototype B – Canteen
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Modifying Prototype B – Canteen
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Pick Final Version – Canteen of Prototype A
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Pick Final Version – Canteen of Prototype A
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The Full Final Version
After 1st Usability Test
(All Five Functions)
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Prototype A – Shuttle Bus
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Prototype A – Events
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Prototype A – Events
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Prototype A – Events
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Prototype A – Map
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Prototype A – Map
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Prototype A – Stadium
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Prototype A – Stadium
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Prototype A – Stadium
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Prototype A – Canteen
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Prototype A – Canteen
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Prototype B – Shuttle Bus
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Prototype B – Events
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Prototype B – Events
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Prototype B – Events
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Prototype B – Map
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Prototype B – Map
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Prototype B – Stadium
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Prototype B – Stadium
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Prototype B – Stadium
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Prototype B – Stadium
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Prototype B – Canteen
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Prototype B – Canteen
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Limited diversity of interviewees
No low fidelity prototype
Only 2 rounds of usability testing
Limitation
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