ctu june 2011 - opalis: orchestrating your data center
TRANSCRIPT
Orchestrating your Orchestrating your Data CenterData Center
Joeie Oon Solutions Manager [email protected]
Objectives
• Understanding the datacenter landscape
• How to improve and get the best out of it?
• Introducing a new way − Integrate − automate − Orchestrate
• Q & A
Challenges and pains
• Alignment with ITIL/MOF, best practice initiatives
• Too much manual processes that are − Repetitive, undocumented, inconsistent,
error prone, slow
• Maintenance of scripts• Etc…• Etc…
Software Solutions in your DC
Are they integrated? Impo$$ible to integrate?
Even more… Hardware Solutions
Opalis : Integrates & Automates
ApplicationConfiguratio
nAdmin
Dynamic VirtManagement
Windows Server / Virt
Admin
Storage Admin
Network Admin
Monitoring Operator
System Center Orchestrator(aka Opalis)?
Use Cases
• Virtual Life Cycle Virtual Life Cycle ManagementManagement
• User & Service Provisioning
• Closed Loop Compliance• Data Refresh/Publication• Infrastructure
Remediation• RBA – Task Automation
− Server Maintenance− OS Maintenance− File System
Maintenance− Database Maintenance− Service Maintenance− Backup/Recovery
Maintenance
• Identity Management
• Infrastructure Security Infrastructure Security ManagementManagement
• ITIL Facilitation• Incident Response• Incident Enrichment• Event Management• Problem Management Reconciliation• Change Management• Configuration Management• CMDB Consolidation/Federation
Opalis - Automation (Example)
Opalis - Automation (Example)
1111
How it works?
Action ServersData Store(Run processes)
GUI(Store process logic) (Design, manage,
report)
Opalis Components
WorkflowDesigner
Operator’s Console
Integration Packs
Process Catalogs
Automation Platform
Incident Mgmt
Incident Mgmt
Change & ComplianceChange &
Compliance
Server/Service
Management(physical +
virtual)
Server/Service
Management(physical +
virtual)
Asset - CMDBAsset - CMDB
BackupBackup
Config mgmtConfig mgmt
Event mgmtEvent mgmt
NetworkNetwork
ProvisioningProvisioning
SecuritySecurity
Service DeskService Desk
StorageStorage
VirtualVirtual
DEMO
Time & Money – step by step
Open ticket.
Populate with data gathered
Open ticket.
Populate with data gathered
Event Validation
Event Validation
Gather CI service data,
check for known
outages
Gather CI service data,
check for known
outages
Update event with
ticket #
Update event with
ticket #
Resolve incident
Resolve incident
Update & close
ticket & event
Update & close
ticket & event
Verify Resolution
Verify Resolution
7 minutes7 minutes20 minutes20 minutes 10 minutes10 minutes 18 minutes
May require escalation
and lag time
between levels
18 minutes
May require escalation
and lag time
between levels
3 minutes3 minutes7 minutes7 minutes 3 minutes3 minutes
How much total time?How much total time?68 minutes of work time68 minutes of work time
Triage Diagnose Escalate Fix Report
ROI – step by step
Open ticket.
Populate with data gathered
Open ticket.
Populate with data gathered
Event Validation
Event Validation
Gather CI service data,
check for known
outages
Gather CI service data,
check for known
outages
Update event with
ticket #
Update event with
ticket #
Resolve incident
Resolve incident
Update & close
ticket & event
Update & close
ticket & event
Verify Resolution
Verify Resolution
1 minute1 minute1 minute1 minute 1 minute1 minute 3 minutes3 minutes secondsseconds1 minute1 minute secondsseconds
Less than 8 minutes totaltotal timeLess than 8 minutes totaltotal time
Monitor Ops Mgr
Alert
CheckService
availability
QueryRelated
CIs
LookupScheduledchanges
Create &populate
service deskticket
Update alert inOps Mgr
Restoreservice
Verifyservice
availability
UpdateOps Mgr
alert
Closeservice desk
ticket
Triage Diagnose Escalate Fix Report
Customer Success
Global Customers Include…
Opalis 6.3 Integration PacksOpalis Integration Packs
Microsoft Active Directory HP Operations for UNIX
Microsoft SMS HP Operations Windows
BMC Atrium CMDB HP Operations Solaris
BMC Remedy AR System HP Network Node Manager
BMC Event Manager HP Service Desk
BMC Patrol HP Service ManagerBMC BladeLogic Operations Manager HP Asset Manager
CA AutoSys HP iLO 2
CA eHealth FTP
CA Service Desk Symantec VERITAS NetBackup
CA SPECTRUM IBM Tivoli Enterprise Console
CA Unicenter NSM IBM Tivoli Netcool/Omnibus
VMware VI / vSphere IBM Tivoli Storage Manager
UNIX Integration Pack EMC Smarts InCharge
Windows 2008 R2 64-bit Platform Support
New and Updated Workflow Samples on Opalis TechNet Blog @ http://blogs.technet.com/opalis
Integration Pack for Service Manager
Integration Pack for Configuration Manager
Integration Pack for Data Protection Manager
Integration Pack for Virtual Machine Manager
Integration Pack for Operations Manager
Newest
Conclusion
Orchestrate tasks across systems and Orchestrate tasks across systems and automate large volume or highly repetitive automate large volume or highly repetitive tasks through IT Process Automationtasks through IT Process Automation
Orchestrate tasks across systems and Orchestrate tasks across systems and automate large volume or highly repetitive automate large volume or highly repetitive tasks through IT Process Automationtasks through IT Process Automation
Lower costs across datacenter management Lower costs across datacenter management and operations while improving service and operations while improving service performance through standardizing performance through standardizing processes and executionprocesses and execution
Lower costs across datacenter management Lower costs across datacenter management and operations while improving service and operations while improving service performance through standardizing performance through standardizing processes and executionprocesses and execution
System Center Opalis available through System Center Opalis available through unified license model that simplifies unified license model that simplifies purchasing while lowering costpurchasing while lowering cost
System Center Opalis available through System Center Opalis available through unified license model that simplifies unified license model that simplifies purchasing while lowering costpurchasing while lowering cost
Quiz Time
• Name the product I just demonstrated?
• Describe the function of this?• Is this cross platform?• In your own environment… How can
you use it?
Additional Resources
1. Opalis System Requirement 2. Download Opalis 180days Trial2. Information regarding the next
version of Opalis, aka System Center Orchestrator
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