ctu june 2011 - office 365 for enterprises

Office 365 for EnterprisesCustomer DeckTan Tian-AnAvantus Training

| Copyright© 2010 Microsoft Corporation

Trends Driving The Future of Productivity

CONSUMERIZATION MULTI-GENERATIONAL INFRASTRUCTURE LIMITATIONS

ANYTIME, ANYWHERE RISE OF THE CLOUD

“By 2012, 20% Of Businesses Will Own No IT Assets.”

Gartner, Jan. 2010

“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.”

Ingo Elfering, Vice PreseidentGlaxoSmithKline

“We were cautious of how many people would embrace a new tool. What we found was that 80% of our users wanted to be on a Microsoft type platform and were using one at home”

John Kalka, Vice PreseidentIngersoll Rand

The world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world's workforce – by 2013.

IDC, Feb. 2010

Older Millennials (23-27) spend an ave. of 6.8hrs/w interacting with work email. Younger Millennials in work spend just 4.2hrs/w on email and more time on text messaging (3hrs) or IM (3.2hrs).

Accenture, Jan. 2010

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The Future of Productivity

3

The cloud on your terms

Best productivity experience

across PC, phone, and browser

Online

On-premises

Business Intelligence

Enterprise Content

ManagementCollaboration Enterprise

SearchUnified

Communications


Announcing Microsoft Office 365

BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR

BUSINESSES OF ALL SIZES.


BEST PRODUCTIVITY EXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*Solve problems

from more places

WORKS WITH WHAT YOU KNOW

Familiar tools

ROBUST SECURITY AND RELIABILITY

99.9% uptime. Guaranteed.

IT CONTROL AND EFFICIENCYKeeps you in control


Online meeting presentation with pc-to-pc audio and video

Desktop and Application sharing and virtual whiteboard

Recording Capability

Instant messaging

Co-Authoring in Word

Presence

Status update

Activities

My Sites in SharePoint

Easily connect with others across organizations with

calendar sharing and publishing in OutlookFamiliar Office Experience Create sites to share documents with

colleagues and partners with SharePoint

Cross-browser support

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites





















* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”


BEST PRODUCTIVITYEXPERIENCE




from more places


Familiar tools




• Rich client access online or offline via Office desktop applications on PCs and Macs

• View and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari)

• Access your inbox from a broad range of browsers with Outlook Web App

• Access mail, contacts, calendar, and SharePoint sites from hundreds of devices including Windows Phones, Nokia, Android, iPhone and BlackBerry

• Single inbox to manage email and voicemail with unified messaging

• Connect securely** over Internet with HTTPS without the need for VPN

ACCESS ANYWHERE

Web applications with cross-browser support

Outlook Web App

Seamless mobile access across many devices

Access to PowerPoint

Access to SharePoint Office Hub in Windows Phone 7







from more places


Familiar tools




• Just works. Minimal user training required to get productive right away

• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly

• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business

• Stay up to date with the latest productivity experience through a subscription service


Outlook Web AppOutlook







from more places


Familiar tools




• Premium anti-spam and antivirus protection provided by multiple virus scanning engines

• Data is replicated in geo-redundant datacenters to protect against datacenter wide failures

• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data

• Compliant with ISO 27001, SAS 70 Type I, FERPA, HIPPA, FISMA, EU Safe Harbor Seal

• Backed by a 99.9% financially backed Service Level Agreement

ENTERPRISE SECURITY AND RELIABILITY

99.9% financially backed SLAGeo redundant datacenters







from more places


Familiar tools




• 24/7 IT professional phone support or via electronic ticketing

• Service health portal and RSS feeds to provide up to date service availability information

• Simplified management with a single administration center with role based access

• Remote PowerShell to allow scripting of routine tasks and access to raw data for reports

• IT friendly service update policies that put you in control

IT CONTROL AND EFFICIENCY

Service health portal Simplified Management

MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED

RESOURCES



Customers Are Embracing Cloud Productivity with Microsoft

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Customer Examples

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• Ability to access data and information from any device

• Improved communication and collaboration

• Strategic transformation of IT

Purely Online

• Provide productivity tools to the larger employee base

• Keep costs under control

• Focus on customer needs

Hybrid


Continuous Investment

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90 Days Roadmap

communicatedField, partner and customer

inputs

Top feature requests identified

6-8 Weeks Feature

prioritization and dev. sprints

Rhythm of the Service


What’s New in Office 365

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• New user interface• Role based access• Identity federation (eliminate sign-in client)• Multi-factor authentication support• Remove scale limitation

PlatformCapabilitie

s

• My Sites to manage and share documents

• Access documents offline

• Improved Team & Project Sites

• Document-level permissions to protect sensitive content

• Share documents securely with Extranet Sites

• Cross site collection search

• Flexible service offering with pay-as-you-go, per-user licensing

• The complete Office experience with services integration in Office 365

• Always the latest version of the Office apps, including Office Web Apps

• Familiar Office user experience to access services

• Voicemail with unified messaging

• Integrated personal archiving

• Retention policies and legal hold

• Exchange Control Panel

• Free/busy coexistence• Cross-premises

management

• IM & Presence across firewalls

• GAL/Skill search in SharePoint

• Online meeting with desktop sharing

• Activity feeds• Contact photos• Click to communicate

from Office contact cards

• Windows Live federation


Plans for All Your Employees

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E Family PlansK Family Plans

Office Web Apps

SharePoint Online Kiosk

Plan K1$4/m

Plan K2$10/m

Components

Exchange OnlineKiosk

Office Web Apps

Email, calendar, AV/AS, Personal

ArchiveCollaboration

Portal

Conferencing

IM & presence

Office Pro Plus

Forms, AccessExcel, & Visio

Services

V.mail & Advanced Archive

Capabilities

Voice

Plan E1$10/m

Plan E2$16/m

Plan E3$24/m

Plan E4$27/m


Office 365 Roadmap

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• Limited Beta • 1000 Small businesses

• 1000 Enterprises

• New User Experience• New Brand

• New URL

• New UI

• Limited Offers (E3, K2, P1, Office Pro Plus)

• Limited 7 Languages

• Limited 13 Markets

• Finalized system requirements

Office 365 Preview(Q2 FY11)

• General availability for new customers

• All Office 365 offers

• Available in 38 markets

• Lync conferencing available (Live Meeting removed for new customers)

• Service enhancements

• BPOS customer transition begins (12 months)

Service Update(Q4 FY11)

• Lync Online, SharePoint Online, Exchange Online and platform feature updates

Office 365 GA(Q3 FY11)

Service Update(H1 FY12)


Information WorkerKiosk Worker

User Segment Offers: Plan K Family• 500 MB mailbox• Outlook Web App only• POP support• Messaging, calendar, contacts• Forefront antivirus and anti-spam• SharePoint Access (0MB storage)• Site search capabilities• Office Web Apps

User Segments: Right Features for the Right Users

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Rich feature offering that meets a users full messaging and collaboration needs

Low cost offering to users that do not have messaging and collaboration

capabilities today

User Segment Offers: Plan E Family• 25GB mailbox• 500 MB SharePoint storage• Client connectivity• Mobility• OCS capabilities• Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights

Key Differentiato

rs

Demonstration

New User Experience


What Does Moving to the Cloud Mean?

• Standardization• Single architecture• Limited configuration and customizations options

• Deployment• Initial deploy is still required to migrate data to Office 365• AD clean up and network upgrade is often required

• Service Change• Balance between continuous innovations and minimize change• Customer controls IT policies but not feature availability

• Privacy and Security Considerations• Understand your internal security and privacy requirements

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Why Microsoft ?

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• 40 million+ paying customers of Microsoft Online Services including 50% of Fortune 500 companies

• 20+ years experience in building enterprise software

• 16,000 partners committed to BPOS

• Global reach: BPOS is available in 40 countries and localized into 20 languages

Enterprise Credibility

• Same best in class features found in Exchange, SharePoint, Lync and Office apps

• Seamless transition and experience for end users

• Anywhere access across phones, browsers and PCs

Rich and Familiar

Capabilities

• Right offers for the right users

• Power of choice: on-premises, online or hybrid

• Continuous innovations every 90 days

• Major and minor update policy respectful to IT pro need for control

• Service delivery platform approach enabling new services across Microsoft and partners

Most Compelling

Vision


What’s Next

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Learn more @ www.office365.com

Explore Office 365 in our Customer Immersion Experience Centers

Contact your account manager or partner to evaluate if Office 365 is right for your business

Appendix


Office 365 Includes…

• Store your important documents, and share expertise using personal My Sites

• Share documents, task lists, and schedules to keep business units in sync using team sites

• Work effortlessly with partners and customers by creating sites to share information securely

• 10GB per tenant + 500 MB per user

• 25GB Mailbox• Outlook and Outlook Web App• Premium antivirus/anti-spam (Forefront)• Shared calendars, contacts, and tasks• Mobile email for most mobile devices including

BlackBerry, iPhone, Nokia, Windows Phone• Email archiving and compliance capabilities

• Instant messaging and presence• PC-to-PC audio and video calling • Click-to-communicate from Outlook, SharePoint, and other Office

Applications • Online meetings with PC-audio, video conferencing and screen sharing• Single click meeting creation and join from Outlook• Calendar integration with Outlook and Exchange

• Flexible service offering with pay-as-you-go, per-user licensing• The complete Office experience with services integration in Office

365 • Simplified user set-up to preconfigure services• Always the latest version of the Office apps, including Office Web

Apps• Familiar Office user experience to access services

Single user interface to purchase, administer and user with role-based access control | Single sign-on with on-premises Active Directory |

99.9% financially backed SLA | 24x7 IT Pro Support | Built in geo-redundancy in regional datacenters

CONTROL AND EFFICIENCY


World Class Data Centers

• $2.3B+ Investment in cloud infrastructure• Geo-Redundant Data Centers• Locations in North America, Europe, and Asia to provide optimal

performance• 99.9% guaranteed uptime (99.95% actual)• Secure Infrastructure – ISO27001 and SAS70 certified• Built from the ground up to be environmentally sustainable


Security ProgramA risk-based, multi-dimensional approach to help safeguard services and data

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Security Monitoring & Response, Threat & Vulnerability Management

Access Control & Monitoring, File/Data Integrity

Account Management, Training & Awareness, Screening

Secure Development Lifecycle, Access Control & Monitoring, Anti-Malware

Access Control & Monitoring, Anti-Malware, Patch & Config Mgmt

Dual-factor Authentication, Intrusion Detection, Vulnerability Scanning

Edge Routers, Firewalls, Intrusion Detection, Vulnerability Scanning

Video Surveillance, biometrics, Access Control

Security Management


Privacy ProgramDesigned to enable consistent "high bar" privacy practices that support global standards for data handling and transfer

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Documented & enforced privacy requirements • Microsoft Online Services Privacy Statement • Microsoft Online Services Privacy and Regulatory

Divisional Requirements Specific to Software + Services

• Corporate-level Privacy Guidelines for Service Development

Privacy disclosures & transparency• Microsoft Online Services Privacy Statement • EU Safe Harbor Certification

Disclosure

Choice

Notice


Exchange Server and Exchange Online

Mobile Collaboration

Email &Calendar

Voicemail in Your Inbox

Email Archiving

ON PREMISES

OFFICE 365




Email &Calendar


Email Archiving

ON PREMISES

OFFICE 365

Rich client access via Outlook

Premium web experience via OWA

Large mailbox sizes (25 GB)

Calendar sharing and publishing

Premium anti-spam andantivirus (Forefront)

Information protection and control




Email &Calendar


Email Archiving

ON PREMISES

OFFICE 365

Sync email, contacts, calendar

Supports popular mobile devices

Remote device wipe

Mobile device security policies

Block and quarantine devices




Email &Calendar


Email Archiving

ON PREMISES

OFFICE 365

Text preview of voicemail

Customized greetings and call transfer options

Voice access to e-mail, calendar, and contacts

Message waiting indicator

Lower TCO with email and voicemail on one platform




Email &Calendar


Email Archiving

ON PREMISES

OFFICE 365

Personal archive

“Move and delete” policies

Legal hold policies

Transport rules

Multi-mailbox search for e-discovery


Lync Server and Lync Online

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Basic Messaging Conferencing Voice PBX Replace

ON PREMISES

Office 365

Not AvailableFY12



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ON PREMISES

Office 365

Not AvailableFY12

Presence

Instant Messaging

GAL and Skill Search

Activity Feeds

Windows Live Messenger Federation (incl. Mac)

PC to PC voice & video calls



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ON PREMISES

Office 365

Not AvailableFY12

Multiparty (3+) Audio/Video

Ad hoc collaboration

Application Sharing

Online meetings

Reservation-less audio conferencing

Requires Telco partner to connect to the public phone network (PSTN audio conferencing)



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ON PREMISES

Office 365

Not AvailableFY12

Call landlines and mobiles (PC to PSTN)

Transferring and forward calls

Single number

Simultaneous ring

Exchange Voice Mail Integration

Requires Telco partner to connect you to the public phone network

(DIDs, PSTN termination)



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ON PREMISES

Office 365

Not AvailableFY12

E911

Call Admission Control

Branch office appliance

Existing telephony integration

Fax and analog devices

Call Park, Hunt Groups

If the customer wants PBX replace, all OCS workloads must run on premise

On Premise OCS can work with SharePoint & Exchange Online – Sell Office 365 “E” + Voice CAL!


SharePoint and SharePoint Online

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Sites & Communities

Content Management

Search, Insights & Composites

ON PREMISES

OFFICE 365

FAST Search – Wave 15

BCS – FY12PerformancePoint – Wave 15

No full-trust code

i


Sites & Communities

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• My Sites• Team Sites• Intranet Sites• Extranet Sites• Office Integration (2007/2010)• SharePoint Workspace 2010 for Offline Working• Simple Public-Facing Website

What’s In

• SharePoint for Internet Sites (targeted for release in FY12). Supports customizations, site authoring, and WCM workflow and approval.

What’s Out


• Document Libraries• Slide & Media Libraries• Business Taxonomies & Tagging• Document Sets & ID’s• Office Web Apps

What’s In

• Access to customer asset management systems. This limitation disables support for end-to-end eDiscovery scenarios. Targeted for W15.

What’s Out

Content Management

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Search, Insights & Composites

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• Cross-site Collection Search• Search Refiners/Indexing Controls People Search• Phonetic Search• Excel Services• Access Services• Visio Services• Forms Services• Silverlight Web part• Sandbox Solutions

What’s In

• Business Connectivity Services (BCS) which eliminates the ability to access external services. Targeted for release in FY12.• ‘Unified’ Search results combining online and customer site sources. (Targeted for W15)• FAST Search which includes features such as thumbnails, previews, contextual search, visual best bets, and deep search

refinement. Targeted for W15.• PerformancePoint Services. Targeted for W15.• PowerPivot is unable to connect to external services. Targeted for release in FY12.• Sandbox Solutions are targeted at the site collection level. • Alternatives to higher-end custom solutions (full-trust code) are targeted for FY12 and W15.

What’s Out


Office 365 Deployment

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• Increase velocity of customers’ move to Office 365 while simultaneously reduce time and effort required to deploy

• Help customers realize value faster from their purchase of Office 365

• Make deployment cost more predictable and ensure that customers have a deployment plan at time of sale

• Establish deployment standards to manage customer expectations

• Scale partner ecosystem to deploy Office 365 to thousands of customers across all segments

Objectives

• Deployment is usually not discussed at the time of sale, so we want to change that behavior

• Deployment is critical in large accounts since billing for service usually starts after deployment of seats

• Improve customers’ experience of moving to online services – quick, efficient, and predictable

• Improve skills of partners so that they can assist customers to deploy and deliver value added services

Context

• Enable Partners to Deploy Office 365 in Small, Mid-Size, and Enterprise Customers

• Offer Microsoft Premier Deployment (MPD) to Office 365 EPG Customers (Major and CFAM only) where the number of seats exceeds 2,400

• Offer MPD to Dedicated customers in Enterprise Segment Customers

Strategy

• Provide Microsoft Online Deployment Guide (MODG) for Office 365

• Provide Deployment Training in every region worldwide

• Provide Deployment Support for up to 160 hours through MPD to partners for up to 3 engagements

• Maintain a list of Recommended Deployment Partners

Partner Enablement

• Build a BG funded team for Office 365 Deployment to customers > 2400 seats

• Augment the deployment team with MCS and a select set of partners

• Assist Partners through guidance, training, and deployment support

• Drive Office 365 Deployment Objectives

Microsoft Premier Deployment


Programmability and More Control

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Service Specific ControlFall through experience to specific services to gain similar server configuration control

Platform Web ServicesNew programmability layer allowing third party to interact with platform, by-passing the user interface

Remote PowerShell Manage the Exchange Online environment via command line, build applications that leverage the service to meet your existing business requirements and processes

Collaboration CustomizationVisual Studio 2010 and SharePoint tools for building, testing and packaging Sandboxed Solutions


Role Based Access

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Partner Roles

Admin and End User Roles

Tenant AdminIncludes full permissions to your company. The initial user created when signing up will be assigned this role. Can assign admin permissions to other users.

Billing AdminHas full permissions for billing tasks, and read only permissions for company objects (domains, users). Any user with this role will also receive notifications for billing events.

User Account AdminHas read only permissions to all company objects, and has user administration permissions. Cannot make changes to billing or tenant admins.

Help Desk AdminHas read only permission to all company objects, and has reset password privileges. Cannot reset password for tenant, billing or user account admins.

Service Support Admin Has read only permissions to all company objects. Also has the ability to manage individual services.

User This is the default role for all users, and does not include any admin permissions.

Agent Admin Agent will have full access (Tenant Admin role) on all tenants that the partner has access to

Agent Help Desk AdminAgent will have access to reset passwords only (Help Desk Admin role) on all tenants that the partner has access to.


Office 365

BPOS

New User Experience

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Subscription and Trial

Web AccessService

Administration

Sign In Client

IT Pro End User

Service Connector(run once)

One off patching & configuration of clients

leveraging Microsoft Updateor

Manual configuration


• Office 2007 SP2 and above

• Office 2008 for Mac & Entourage 2008 Web Services Edition

• Office 2011 for Mac and Outlook 2011 for Mac

• Lync 2010

• Communicator for Mac

• Internet Explorer 7

• Firefox 3.x

• Safari 4.x

New Platform Requirements

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• Service Connector with .NET 2.0 or later (highly recommended)

• XP SP3• No identity federation for XP

Home and Media Center editions

• Vista SP2

• Windows 7

• Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard)

ctu june 2011 - office 365 for enterprises

Technology

important documents

microsoft office

online meetings

task lists

pc audio

sharepointmy sites

sharepoint sites

microsoft online services