cti course catalog spring 11a - u.s. communities · pdf fileautomotive service education ......

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Course CatalogContents:

Detailed Course Descriptions Stand Alone Courses Business Solutions Instructor Biographies

www.carquest.com/cti

AUTOMOTIVE�MANAGEMENT�INSTITUTE ®�

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As technology continues to increase, training is more important than ever for technicians to stay on the cutting edge. CARQUEST Technical Institute (CTI) offers world-class technical training programs for professional technicians. These training programs provide the ability to diagnose and repair today’s vehicles in a timely and profitable manner while making the learning experience more enjoyable.

CARQUEST Technical Institute provides a wide range of training and support programs in multiple formats to best fit individual needs. CTI has achieved ASE Certification as a provider of Continuing Automotive Service Education (CASE). Continuing Automotive Service Education (CASE) is a voluntary ASE certification program for training entities that provide continuing education to working automotive technicians. The National Automotive Technicians Education Foundation (NATEF) administers the program; the National Institute for Automotive Service Excellence (ASE) grants the certification. CTI is a growing force for training technicians in the aftermarket and recently received the prestigious Blue Seal of Excellence from ASE. TIONRead more about these valuable CTI programs on the following pages:

• Instructor Led Technical Courses are conducted around the country.

• CTI Business Solutions provide business management training.

• Self-Paced Training Courses accommodate personal schedules and needs.

• Tech-Net Professional Auto Service offers a Business

Development Fund to purchase training.

Table of Contents

Welcome to CTI

Meet Team CTIManagement Team....….........7Tech Team….……...…..………8Team Canada.......................12Business Team.....................14

Technical CoursesABS....................................16Air Conditioning.....................15Advanced Diagnostics ............19Brakes............................27Critical Thinking Skills............29Light Diesel.......................31Essential Electrical ...........35Hybrid Service.....................43New Vehicle Technologies.......47Onboard Diagnostics.............51Vehicle Security...................59VW / Audi Diagnostics.............61Wheel & Tire...........................63Other.................................67Legacy.................................71Fleet..................................75

Management CoursesManagement.......................79

Welcome to CARQUEST Technical Institute

For questions about training or CTI, contact your CARQUEST Auto Parts Store, Sales Pro or visit www.CARQUEST.com

orwww.carquest.com/cti

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Instructor Led Technical Courses

As we enter our 12th year of delivering quality education to the automotive service industry we are happy to announce a change in the way we package our instructor led program. As always our promise to you is to provide 6 classes over the course of 12 months giving you access to the information needed to solve your customer’s vehicle problems. However instead of limiting the program to just 6 classes, your local region will offer a continuous ongoing program that never ends. Our promise is to deliver 6 classes every 12 months. As a class is delivered a new class will be added to the end of the schedule. Each class is delivered about every other month. You will always be able to see your 12 month schedule on our website www.CARQUEST.com/CTI. In addition we will be including service consultant training in the lineups. This will allow your entire team to stay current and help build your business to new heights.

But the best news about our new program is the price. Instead of billing you for a large flat fee at the beginning of each season we now bill you a small monthly fee. Today the cost to join a CTI region is $99.00 per month for a full shop and $59.00 per month for a one-tech shop. This makes budgeting for training simple and easy.

As always, CTI classes incorporate the latest presentation technology to meet the ‘hands-on’ needs of today’s technicians. CTI’s MINDS-ON Training TM methods allow every student to participate in a way that makes them feel as if they are at the fender of a vehicle in their service bay. This technology eliminates the group from having to crowd around the instructor to see a live ‘hands-on’ demonstration.

CTI also offers stand alone courses that can be delivered in areas where a CTI region cannot be formed or in regions where additional training or seasonal topics are needed. These courses are typically two-night events.

All CTI courses are led by Certified CTI Instructors. Each local instructor is assigned to a region and will lead that group of technicians and service consultants through the season lineup. The relationship created with the instructor and the other members of a CTI region are one of the greatest benefits of joining CTI. Refer to the instructor biographies in this catalog for information about your instructor.

Business Solutions

CTI Business Solutions is the business management training arm of CTI. CTI Business Solutions offers independent repair facility owners, managers and service consultants the most comprehensive, up-to-date management techniques available in today’s repair industry. Offering a complete menu of Instructor Led Workshops (all AMI approved) and Self-Paced video training, CTI Business Solutions has the answer to increase profitability and productivity while reducing stress. Providing hands-on coaching to help develop an action plan and implement new strategies, CTI Business Solutions can be more than a training program; it can be a life changing experience!

All CTI Business Solution courses are led by Certified CTI Business Solutions instructors who have real world experience in the application of the techniques you will learn in a CTI Business Solutions program. Each instructor will take the time to personally ensure your success in applying CTI Business Solution techniques that will improve your life as well as your bottom line.

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CTI Online

CARQUEST Technical Institute is pleased to offer online technical training for CARQUEST customers. CTI now offers three distinct online training programs for service facility owners and technicians. To register or learn more about these new programs visit www.CARQUEST.com/CTI.

CTI Technical e-Courses are comprehensive online training programs that allow technicians to learn critical diagnostic and repair fundamentals and the foundation skills that support all automotive service operations. Each course consists of multiple modules, knowledge checks, animations and mentor post-classworksheets that will ensure the student will be able to apply their new found skills in the service bay.

CTI Technician Assessments provide the service facility owner with the information needed to more effectively target the training actually needed by their employees rather than requiring a more wholesale approach to their ongoing education. A total of eleven unique assessments each averaging over 100 questions provide accurate data needed to develop focused learning plans for service technicians and consultants.

CTI ASE Test Prep e-Courses give your staff the ability to better prepare for the unique questions found on ASE certification tests. Each course allows the student to practice taking the test with or without reference material or review information. The review information appears when a question is answered incorrectly providing an instant review of the topic. This program mirrors the new Computer Based Testing (CBT) system recently launched by ASE.

Tech-Net Professional Auto Service

The automotive aftermarket is a highly competitive industry that is constantly changing in the face of new technology. The TECH-NET Professional Auto Service program is designed specifically for the independent repair facility by some of the industry’s top repair facility owners. TECH-NET Professional Auto Service is a business assistance plan that is driven by a Business Development Fund allowing you to tailor the program to your specific needs.

Training is an essential factor in keeping up-to-date with new technological developments. Through the use of the Business Development Fund, your shop can take advantage of the best training that the industry has to offer, not only in technical areas, but business management as well. A comprehensive marketing plan ensures that the TECH-NET name represents quality on a national level, giving your facility the

recognition of a nationwide program while allowing you to maintain your independent status. Membership in TECH-NET Professional Auto Service establishes a mutually beneficial partnership that is designed with the independent automotive service provider in mind.

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Why Should I Train My Employees?

• Are you beginning to question the way you diagnose today’s vehicles?• Can you afford to not train your employees?• What are the costs to hire a new employee – if the person you need is even out

there?• What is it worth to have knowledgeable people making solid business and

diagnostic decisions… people willing to learn and apply their new knowledge, people who want to work for you because you see value in them, because you want to give them a chance?

• Do you continue to use the same techniques and diagnostics and expect your productivity to improve?

Why Should I Choose CTI for My Automotive Training Needs?

• Since our first class was developed in 1999, CTI has delivered over 3 million student hours of training to nearly 70,000 technicians.

• CTI’s instructors have over 400+ years experience and are dedicated to delivering challenging, yet entertaining courses that are non-biased and practical in their approach.

• We develop all our courses in house based on the needs of our customers. Each course gives the student practical application based techniques that when used back at the shop will ensure increased productivity and profitability.

• CTI regions are formed locally and consist of a group of 14 or more shops who have the ability to send all their technicians to 6 classes every 12 months for a low monthly fee.

• CTI members consistently increase their proficiency and productivity by applying the techniques learned in CTI classes.

CARQUEST Technical Institute will help you:

Solve Today’s Diagnostic Challenges“I now use a more efficient diagnostic routine because of CARQUEST Technical Institute courses. This has reduced diagnostic time and increased my production”. -Jimmy Himes, Master ASE Technician.

Boost Your Company’s Growth“With today’s vehicles becoming more complex, continuing education is the key to success. CARQUEST and CARQUEST Technical Institute are a winning combination for the automotive technician”. -Robert Maffei, Twin Cities Auto Service

Retain Your Best Employees“The value of your classes to myself and my technicians is impossible to measure”. -Kathy Lee Senft, A-1 Auto Service Inc.

Surpass Your Competition“The decision whether to attend CARQUEST Technical Institute classes is really a no brainer. You MUST make training one of your top priorities”. -Bruce Mason, Master ASE Technician, Masons Automotive Repair

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Meet Team CTI

Chris Chesney, Director of Technical TrainingChris brings 34 years experience and leadership as a technician and educator in the automotive service industry. He has been an ASE Certified Master Automotive Technician since 1972 with L1 certification since 1994. Chris has authored many training programs and has personally taught thousands of technicians across North America. Chris provides leadership and support to the team of CTI instructors and management.

George Lesniak, Research & Development ManagerGeorge has over 25 years experience as a technician and educator. His experience includesworking for major equipment manufacturers and training companies. George has been instrumental in the development of the CTI Minds-On Training program. He is an ASE Certified Master Automotive Technician with L1. George has been working with CTI since 1999 and is currently in charge of curriculum development.

Jeff Miller, Production ManagerJeff has over 10 years of experience in the automotive aftermarket and service industry. His experience includes shop ownership as well as teaching and developing learning materials for various technical and software companies. Jeff has been developing training for CARQUEST since 2006 and currently manages the CTI production department.

Rob Pohl, National Account Training ManagerRob has over 20+ years experience as an automotive educator and technician. He is an ASE Certified Master Automotive Technician with L1. Rob has worked and trained for OE manufacturers and major equipment companies. His dynamic teaching style and passion for the industry ensures our students of a quality training experience. Rob has worked with CTI since 2000 and has recently assumed the role of National Account Training Manager for the CARQUEST Technical Institute.

Team C

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Jerry Baarson, U.S. Technical Training ManagerJerry has over 12+ years experience as a trainer working with manufacturers and state air quality programs. He is an ASE Certified Master Automotive Technician with L1. Jerry manages CTI instructors in the Northwest. Jerry has been teaching for CTI since 2000 and continues to train in Oregon.

James Shields, Canadian Technical Training ManagerJames is a Licensed Technician with tremendous diagnostic experience. He was previously a member the CARQUEST Tech-Net hotline, helping CARQUEST customers become more efficient and productive. James has been training for CTI since 2004 and takes care of regions in Quebec. He also helps in course development and translation of CTI courses for our French-Canadian customers.

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Meet Team CTI

Mark Armbrecht, Technical InstructorMark has nearly 15 years experience as a technician and trainer. He is a GM and Chrysler Master Technician and has taught automotive technology at the Des Moines Area Community College for the last 10 years. Mark has been a respected member of Team CTI since 2000 and takes care of our CARQUEST customers in Iowa.

Team

CTI

David DeCourcey, Technical InstructorDavid operates a mobile diagnostic service in Massachusetts which has honed his skills as a diagnostic technician. His passion for sharing his learned skills with his students is second to none. Dave is an ASE certified master technician with L1 and not only teaches but encourages his customers to attend his classes to enable them to diagnose the tough problems themselves. Dave joined CTI in 2007 and teaches in MA.

Jim Cokonis, Technical InstructorJim has over 22 years experience in the automotive service industry as a technician, service consultant and shop owner. He currently owns and operates a service support facility in Maryland. Jim is an ASE Certified Master Technician with L1 and brings a wealth of experience assisting other technicians in solving problems. He joined CTI in 2007 and currently takes care of CARQUEST customers in the mid Atlantic region.

Craig Cohen, Technical InstructorCraig Cohen has 20 years of experience in the automotive industry focusing on drivability, emissions and electrical repairs. Craig is an ASE Certified Master Automotive Technician with L1. Craig has worked in the independent repair Industry as Lead Technician and Shop Foreman. Craig has also worked for a major tool company as well as a state run emission diagnostic hotline. He started his career at CTI in 2007 covering the IL, WI, and MN Regions.

Gustavo Algozain, Technical InstructorGus has more than 28 years experience in the automotive industry as a technician and as a Spanish speaking instructor. He is ASE certified and has certificates through Ford and GM. He is a Chicago area resident and teaches automotive technology to our Spanish speaking customers in the Chicago market.

Todd Doty, Technical InstructorTodd has over 10 years experience as lead drivability technician for GM and Lamborghini. He is an ASE Certified Master Automotive Technician with L1 and has won numerous awards from VICA and GM. Todd is a natural as an instructor bringing real world solutions to the challenges technicians face every day in the shop. Todd currently takes care of our Denver metro area customers.

Steve Evanoff, Technical InstructorSteve has over 30 years experience as a technician and educator. His is an ASE Certified Master Automotive Technician with L1. Steve’s experience includes import and domestic and has taught for major tool and equipment companies across the US. Currently he is the lead drivability tech for a local repair facility and takes care of CARQUEST customers in Florida.

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Meet Team CTI

Fred Hules II, Technical InstructorFred has 20+ years experience as a technician and educator. Fred’s experience includes alternative fuels and transient emissions diagnosis and repair. He is an ASE Certified Master Automotive Technician with L1 and L2. His background is based in both import and domestic systems. Fred has been training for CTI since 2000 and currently takes care of our CARQUEST customers in Arizona.

Jim Garrido, Technical InstructorJim has over 23 years experience as a GM technician and is considered one of the best techs in the country. He is an avid participant on iATN and was a board member for STS. He has written programs for GM and many aftermarket groups including some tremendous research on the GM CSI ignition system. Jim is an ASE Certified Master Technician with L1 and currently takes care of CARQUEST customers in Western North Carolina.

Team C

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John Gillespie, Technical InstructorJohn is an ASE CMAT with L1 with 30 years experience as a technician, and nine as a shop owner technician. John’s early career started out in the dealer network, first with Ford until 1982, and then GM through 1988. The remainder of his career has been in the aftermarket. John is a full line technician, but emphasizes diagnostics, drivability, emissions repairs and electronics on today’s cars.

Andrew Gibson, Technical InstructorAndrew has over 13 years experience in the automotive service industry as a technician and trainer. He is an ASE Certified Master Automotive Technician with L1, and is MACS certified. Andrew was NADI #1 Automotive Technician in the State of Utah May 2007. He is a highly skilled automotive technician with a strong background in electrical, mechanical, and engine performance diagnosis & repair.

David Gemmell, Technical InstructorDavid has over 33 years experience as a technician, and is an ASE Master Technician with L-1, T-6, and C-1. He is also a licensed emissions instructor, and MACS instructor. Formerly, he was a trainer for Snap-On Technical Training, Injectronics, and ATI Automotive Technical Instruction. David owns a Subaru specialty shop in Colorado and takes care of CARQUEST customers in Colorado.

Norbert Kist, Technical InstructorBert has worked for 25+ years as a drivability tech. He holds ASE master L1 certification and is a Washington state certified emissions repair technician. He is also a member of the board of trustees for the University of Washington Vehicle Maintenance Management Conference. He worked for more than five years with Robert Bosch-Vetronix as a sales professional and trainer. Bert currently teaches classes for CTI in Utah, Idaho, North & South Dakota and Washington.

Lee Lizarraga, Technical InstructorLee has over 25 years experience as a technician, shop owner and instructor. Lee owns and operates a repair facility in Southern California and is an ASE Certified Master Technician with L1. Lee brings a wealth of real world knowledge to the classroom with a passion for sharing that is infectious. He joined CTI in 2005 and currently takes care of the majority of the CTI Spanish classes across the US.

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Meet Team CTI

Adam Robertson, Technical InstructorAdam has 15+ years experience as a technician and trainer in the automotive industry. He is an ASE Certified Master Automotive Technician with L1. Adam has been involved in racing and has owned his own training company in the Seattle area. His dynamic teaching style in contagious ensuring a positive learning experience for CTI customers. Adam has been with CTI since 2000 and teaches in California, Oregon and Washington.

Peter Orlando, Technical InstructorPeter has over 26 years in the automotive service industry as a technician and trainer. Pete has been instrumental in developing programs for major companies and is very active in several associations across the Northeast. He is a triple Certified Master Automotive Technician with L1 and has been actively teaching for over 15 years. Pete’s dynamic presentation style ensures a quality classroom experience for his CARQUEST customers in Virginia, Maryland and North Carolina.

Team

CTI

Mark Olinger, Technical InstructorMark has over 20 years experience as a technician and technical consultant. He is an ASE Certified Master Automotive Technician with L1. Mark owns a shop and technical consulting company that takes care of over 800 technicians in San Diego. He joined CTI in 2003 and currently teaches in the San Diego area.

Louie Nelson, Technical InstructorLouie has over 20+ years experience in the automotive service industry. He has worked for a major tool and training company as well as owned his own shop. Louie is an ASE Certified Master Automotive Technician with L1. He specializes in drivability and emissions diagnosis with special interest in transient emissions repair. Louie has been with CTI since 1999 and currently teaches for CTI in Illinois, Wisconsin and Missouri.

Don ‘Mac’ McDonald, Technical InstructorMac has worked in the automotive service industry for over 30 years as an educator and manager. He is an ASE Certified Master Automotive Technician with L1. Mac served as the training manager for a large corporation and has supported large technical equipment sales groups. Mac joined CTI in 2002 and currently teaches in the TX markets.

Steve Perkins, Technical InstructorSteve has over 15 years experience in the automotive service industry as a technician and trainer. He worked for many years at Ohio Technical College with a focus and passion for Hybrid vehicles. Steve is an ASE Certified Master Automotive Technician with L1 and brings tremendous passion to the classroom. Steve joined CTI in 2007 and takes care of CARQUEST customers in Kentucky, Ohio, Indiana and Michigan.

Vince Manship, Technical InstructorVince brings 15+ years experience to CTI as a technician and instructor. He most recently worked with a national training organization as their highest rated instructor. Vince joined CTi in 2005 and brings tremendous enegry to his classroom. Vince is an ASE Certified Master Technician with L1. He lives in NE Kansas and teaches in many areas in the Midwest including TN, MO, IL, KS, NE and CO.

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Meet Team CTI

Kerry Sanders, Technical InstructorKerry has 30+ years in the automotive service industry as a technician and manager. During the 90’s he served as the Senior Diagnostic Technician for the Anchorage I/M Referee Station. Kerry currently works for the Alaska DOT and recently earned his electronics degree from Mat-Su College. Kerry takes care of CARQUEST customers in Alaska.

Richard Sheffield, Technical InstructorRichard has 30+ years experience as a shop owner, technician and educator. He is an ASE Certified Master Automotive Technician with L1. Richard’s experience includes import and domestic as well as diesel trucks. He has been featured in many training videos and does a great job for CTI. Richard has been teaching for CTI since 2000 and takes care of Georgia and Alabama.

Team C

TI

Carl Schweikert, Technical Instructor Carl has over 30 years experience as an automotive technician. Starting his career with Chrysler, and Chevrolet dealerships, he now owns SDR Auto Care LLC with wife Kitty (an AMI Graduate) in Loveland, Ohio. As a drivability specialist and past California Smog Technician, Carl shares his passion for technology with everyone. He is an ASE Certified Master Automotive Technician with L1 and L.T.S. Master Technician, an iATN Sponsor, Guru Graduate, and the 2000 recipient of the AMI Tom B. Babcox Scholarship Award.

Charlie Zimmerman, Technical InstructorCharlie has over 25 years experience in the automotive service industry. He is an ASE Certified Master Automotive Technician with L1. Charlie has also worked for a major equipment manufacturer and training company. He has been with CTI since 2000 and recently moved from Alaska to take care of our CARQUEST customers in Washington and Oregon.

Glenn Young, Technical InstructorGlenn has over 30+ year experience as a shop owner, technician and educator. He is an ASE Certified Master Automotive Technician with L1. Glenn is active in his local Automotive Service Association chapter and also presents at national training events. His enthusiastic and energetic presentation style ensures a quality experience for all CTI students. Glenn as been teaching for CTI since 1999 and currently takes care of our CARQUEST customers in Texas and Louisiana.

Sam Turner, HD Technical InstructorSam brings a wealth of field and OEM experience to CTI Fleet Solutions. As a training manager for Eaton Corporation and Arvin Meritor for over 26 years, Sam has delivered technical training programs to thousands of technicians across the US and Canada. His specialty includes driveline, chassis and brakes. Currently Sam is the Chairman of the National Skills USA Diesel Committee and is also a member of the Ferris State University Advisory Committee and SAE International. As well he is an active supporter of the TMC SuperTech competition. Sam will be taking care of CTI Fleet Solutions Air Brake Endorsement and Diagnostic training programs in both Instructor Led and Webcast delivery systems. .

Jason Virdin, Technical InstructorJason’s has over 16 years of automotive repair experience including working as a Technician and Service Manager working in the aftermarket, but has also worked at both Toyota and Ford dealerships. He is ASE Master Certified as well as L1 certified, holds a California Smog License, and is a Bureau of Automotive Repair Certified Instructor. Jason has trained for Snap-On Training Solutions, Injectronics Training, and Automotive Training Group. In 2011, Jason became a part of the CTI team, bringing his experience and enthusiastic training style to CARQUEST classes across the Midwest and Mountain regions.

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Meet Team CTI

Marc Tanguay, Technical InstructorMarc has over 10 years experience as a technician and educator. He currently teaches at École Professionnel de St Hyacinthe. Marc brings tremendous passion to the classroom which ensures his students will be able to apply their newfound techniques. Marc has been with CTI since 2002 d currently teaches in Quebec.

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Scott Weatherall, Technical InstructorScott has over 20 years experience as a technician and trainer. He currently works in his familyrun repair facility in Markham, Ontario which has been in service since 1969. Scott is an ASECertified Master Automotive Technician with L1 and is a licensed mechanic in Canada. Scottbrings tremendous real world experience and enthusiasm to his CTI classroom. He joined CTIin 2005 and currently teaches in the Ontario market.

Lary Goudge, Technical InstructorLary is a career Licensed Technician in Ontario. He has trained for many colleges and major corporations with a focus on drivability and air conditioning. Lary has trained thousands of technicians across Canada and brings his enthusiasm and knowledge to the CTI classroom in SW Ontario. Lary began training for CTI in 2006.

Herman Chabot, Technical InstructorHerman brings 30 years experience and passion to CTI. He is an ASE Certified Master Automotive Technician with L1 and has been a leading influence in Canada for many years. Herman’s attention to detail ensures a quality experience for his students. He joined CTI in 2007 and takes care of CARQUEST customers in Quebec.

François Paquette, Technical InstructorFrancois has over 20 years experience as an automotive technician. He is an ASE Certified Master Automotive Technician with L1. He currently divides his time as manager, and technician at a repair facility in Trois-Rivières. He is passionate about sharing his experience with the next generation of young technicians. Francois’ talent was spotted while he was attending CTI courses in the Mauricie region. He joined CTI in 2007 and currently takes care of CARQUEST customers in the Quebec.

Jeff Taylor, Technical InstructorJeff has 25 years experience and been the lead hand/ shop foreman in charge of training for 15 years. He was top of his trade school graduating class, and won the award from the Ontario Government. He has the Interprovincial Technician Certification. His specialty is diagnostics especially GM, VW and Honda, and emission failures. Jeff has competed in diagnostic competitions across North America and was the Canadian Technician of the Year in 2005. He has been involved with the Ontario Government Vehicular Safety Standards and Emissions programs, and has been writing article for a trade magazine for over a year Jeff joined CTI in 2008.

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The CTI Research Center

We develop all our courses in house based on the needs of our customers. Each course gives the student practical application based techniques that when used back at the shop will ensure increased productivity and profitability. Our research center includes some of the latest aftermarket scan tool and testing technology to validate nearly any vehicle scenario. If we can’t prove it we don’t do it.

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Meet Team CTI

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James Shields – Technical Instructor James is a Licensed Technician with tremendous diagnostic experience. He spends his days at the CARQUEST Tech-Net hotline solving problems that help CARQUEST customers become for efficient and productive. James has been training for CTI since 2004 and takes care of regions in Quebec. He also helps translate CTI courses for our French-Canadian customers. Lary Gouge – Technical Instructor Lary is a career Licensed Technician in Ontario. He has trained for many colleges and major corporations with a focus on drivability and air conditioning. Lary has trained thousands of technicians across Canada and brings his enthusiasm and knowledge to the CTI classroom in SW Ontario. Lary began training for CTI in 2006. Betty Jo Young, Business Solutions Instructor Betty Jo is co-owner and manager of Young’s Automotive Center, in Houston, Texas. She is the current president of the Association of Automotive Service Professionals and has held numerous board positions. Betty Jo is dedicated to the success and prosperous future of the repair industry which is demonstrated in the dynamic delivery of her workshops.

Betty Jo Young, Business Solutions InstructorBetty Jo is co-owner and manager of Young’s Automotive Center, in Houston, Texas. She is a current member of the Automotive Service Association and has held numerous board posi-tions, including serving on a current national committee. Betty Jo is dedicated to the success and prosperous future of the repair industry which is demonstrated in the dynamic delivery of her workshops.

Kitty Schweikert, Business Solutions InstructorKitty has been involved with the automotive industry in various capacities for most of her life. Most recently she spent 16 years building and operating family owned automotive service businesses first in California, then in Ohio, attaining ASE Blue Seal of Excellence standing. Her certifications include ASE C 1 Service Consultant and AMI Accredited Automotive Man-ager, and she has served on the ASE C 1 Test Review Panel as well as the ASA Ohio Leg-islative Committee. Kitty promotes the automotive service industry and shares her real world experience and knowledge delivering enthusiastic presentations wherever CTI sends her.

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HVAC

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AC-200 Air Conditioning Diagnosis and Service

Course PurposeDiagnosis and service procedures are covered for today’s advanced AC systems. The AC industry is flooded every year with parts failures caused by improper diagnosis or service. This course covers the latest diagnostic techniques and service procedures for import and domestic vehicles to ensure your success and profitability during AC service season.

Benefits of Attending ► Describe air conditioning systems ► Explain air conditioning system operation ► Identify air conditioning systems strategies ► Teach diagnostic procedures for air conditioning systems

What You Will Learn ► Understand air conditioning systems operation ► Evaluate air conditioning component operation ► Understand a new temperature differential test ► Evaluate test results when testing A/C systems ► Evaluate A/C compressor oils ► Identify the different Refrigerants ► Test and evaluate duct temperatures ► Diagnose A/C system leaks

Who Should Attend?

• Professional Technicians• Service Advisors• Shop Owners• Technicians with basic electronic skills

8-hours (CEU 0.8)

AC-100 Essentials of Air Conditioning Operation

Course PurposeThis course explains the theory of modern HVAC operation and also covers fundamental service procedures on today’s advanced HVAC systems. The HVAC industry is flooded every year with parts and system failures caused by improper diagnosis or service. The course includes HVAC theory of operation, component operation, essential service tools and functions, system evacuation and recharging, leak detection methods, basic diagnostic gauge readings, component replacement and proper flushing techniques.

Benefits of Attending ► Learn basic HVAC theory ► Describe component operation and functions ► Identify essential service functions including evacuating, recharging and leak detection ► Learn about basic gauge readings ► Learn diagnostic procedures for HVAC systems

What You Will Learn ► The essentials of air conditioning operation ► Automotive refrigerants ► The refrigeration cycle ► Automotive HVAC system design and components ► HVAC system lubrication ► HVAC tools, and service ► Component replacement and system flushing

Who Should Attend?


8-hours (CEU 0.8)

1717

Technical Courses

AC-201 Automatic Temperature Control Systems

Course PurposeToday’s vehicles present complex challenges to mobile HVAC technicians. While the refrigerant systems may be difficult to repair, the electronics that control the operation of these ‘automatic’ systems are every bit as difficult to diagnose as the engine management systems. They use the same communications bus and diagnostic logic which require specialized scan tools and diagnostic strategies to successfully solve the vehicle owners concerns. This course covers the basics of automatic HVAC controls, strategies and diagnostics which will enable you to effectively diagnose and repair these complex systems.

Benefits of Attending ► Describe automatic air conditioning systems ► Explain operations of automatic temperature controls systems ► Identify strategies used for automatic and semi-automatic temperature controls ► Teach diagnostic procedures for ATC systems

What You Will Learn ► Understand ATC System Types ► Understand Air Distribution System Operation ► Evaluate ATC Operation ► Test and diagnose ATC problems ► Diagnose and service electronic air distribution

systems

Who Should Attend?


8-hours (CEU 0.8)

1919

Advanced Diagnostics

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AD-505 FPR Enhanced Exhaust Gas Analysis

Course PurposeExhaust gas analysis is a technique that is usually perceived to be necessary only in emission test areas of the country. When it comes to repairing import or domestic OBD-II vehicles, the gas analyzer can be a technicians’ best friend. This course exposes the student to the use of the Lambda calculation found on most new analyzers. Students will also be taught how to calculate Lambda using iATN. Lambda can simply give a technician diagnostic direction in a matter of seconds.

Benefits of Attending ► Describe emissions gasses ► Explain emission measurements ► Identify new technologies from Chrysler ► Teach diagnostic procedures for emission failures

cal CoursesWhat You Will Learn

► Awareness of Lambda and its diagnostic value ► Understand emission gas formation ► Measure emission gasses ► Understand the relationship of emissions and drivability ► Evaluate emission failures ► Understand the relationship between fuel control and the operation of the catalytic converter ► Evaluate combustion efficiency

Who Should Attend?

• Professional Technicians• Shop Owners• Technicians with basic

electronic skills

8-hours (CEU 0.8)

AD-506 FPR Diagnostic Strategy Application

Course PurposeDeveloping and applying processes to accurately diagnose and repair today’s OBD-II systems are necessary to the success of every drivability technician. This class gives the student the ability to experience the processes of their fellow students allowing them to develop his/her own diagnostic strategy. These strategies will be applied to case studies using animated scan data and waveforms.

Benefits of Attending ► Describe scan-data relationships ► Explain the different test procedures ► Validate DTCs set by the PCM ► Read and understand wiring schematics

What You Will Learn ► Evaluate the accuracy of DTCs ► Recognize monitor strategies ► Have an understanding of different electrical circuits ► Pin-Point system problems ► Understand how to use wiring schematics ► Divide and evaluate multiple problems ► Relate DTCs to the drivability problem ► Recognize how monitors affect circuit values ► Evaluate the required repairs before replacing components

Who Should Attend?

• Professional Technicians• Shop Owners• Technicians with basic electronic

skills• Technicians with basic computerized

fuel and ignition skills

8-hours (CEU 0.8)

2121

Technical Courses

AD-507 FPR OBD-II No Start Diagnosis

Course PurposeLate model OBD-II vehicles have increasingly complex ignition and fuel systems needed to meet federal standards. Over time these systems can lead to many strange symptoms not the least of which is a simple no start symptom. Because of the complexity of these systems this class will enable the student to recognize system strategies including the cam and crank relationships of today’s vehicles.

Benefits of Attending ► Describe how the PCM uses the ignition input signals ► Explain test procedures and the results ► Read and understand wiring schematics ► Evaluate test results quickly and accurately

What You Will Learn ► Evaluate No-Start conditions ► Use schematics to understand ignition signals ► Recognize timing control signals ► Diagnosis of ignition signals ► Understand the signals and how they are created ► Pin-Point system problems ► Understand how to use wiring schematics ► Divide ignition signals into input and output

Who Should Attend?


electronic skills• Technicians with basic

computerized fuel and ignition skills

8-hours (CEU 0.8)

AD-508 Developing Diagnostic Strategies for Ignition Systems

Course PurposeModern ignition systems are becoming increasingly difficult to diagnose. This course provides an in-depth analysis of late model ignition systems using a digital storage oscilloscope. Vehicles with ignition system problems will be used as examples of how to use the theory of ignition to diagnose and make repairs. Diagnosis of primary and secondary ignition systems will be discussed. Normal patterns will be used when discussing ignition system theory enabling the technician to identify problems within a waveform.

Benefits of Attending ► Understand ignition system theory and operation ► Describe ignition diagnostic procedures ► Explain usage of ignition diagnostic equipment ► Identify system fault patterns

What You Will Learn ► Setup and use digital storage scopes on ignition systems ► Understand the use of a low current amp probe ► Evaluate ignition primary and secondary waveforms ► Identify which diagnostic procedure will be most efficient ► Understand how to approach ignition faults ► Analyze data from history graphs ► Understand the different diagnostic procedure for distributor, ► DIS, and coil on plug systems

Who Should Attend?

• Professional Technicians• Shop Owners• Technicians with basic electronic

skills• Technicians with basic


8-hours (CEU 0.8)

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AD-509 Developing Diagnostic Strategies w/Exhaust Gas Analysis

Course PurposeToday’s OBD-II systems present us with a tremendous variety of potential problems that we sometimes have difficulty finding direction to start our diagnosis. Domestic and Import case studies will be utilized to illustrate the use of exhaust gas analysis to diagnose misfire, fuel trim and catalytic converter failures. We will also discover how to identify potential faults BEFORE they set the MIL with the use of gas analysis.

Benefits of Attending ► Identify diagnostics strategies as required ► Evaluate acquired diagnostic results ► Explain diagnostic equipment use

What You Will Learn

Who Should Attend?




8-hours (CEU 0.8)

► Understand computer, fuel, catalyst and ignition system failures

► Calculate and evaluate exhaust gas data ► Evaluate scan-data and digital storage scope

waveforms ► Recognize future OBD-II faults prior to setting the MIL ► Able to choose the correct diagnostic procedure ► Determine the root cause of the failure

AD-510 Developing Diagnostic Strategies for OBD-II No Starts

Course PurposeThis course covers the diagnostic strategies used when faced with today’s ‘Crank but No-Start’ condition. Several new fast diagnostic techniques will be discussed to give the technician accurate direction early in the diagnostic process. Specific information will cover Ford PATS anti-theft systems. A general diagnostic strategy needed to diagnose anti-theft systems will enable the technician to effectively deal with these issues.

Benefits of Attending ► Expand your no start strategies using new techniques ► Be prepared to deal with anti-theft systems ► Find diagnostic direction fast ► Save time to find the rest of the vehicles maintenance needs

What You Will Learn ► The importance of testing fuel quality ► Analyze current waveforms during no start conditions ► Use new techniques to find intermittent no start problems ► Identify which diagnostic procedure will be most efficient ► Find all the information needed to finish the job ► Basic anti-theft system operation strategies ► Diagnostic strategies for Ford PATS ► Use new techniques to find injector flow problems

Who Should Attend?




8-hours (CEU 0.8)

2323

Technical Courses

8-hours (CEU 0.8)

AD-511 Developing Diagnostic Strategies for Intermittent Drivability

Course PurposeThis class discusses the complexities of intermittent drivability problems. There is no other problem that comes close to consuming a technician’s time and stops him from being productive. This class uses case studies of real vehicles with intermittent problems and how they were diagnosed. The class begins with a discussion of how to approach any intermittent complaint and helps you develop a procedure that you can use in your shop every day. The root cause of a problem may be found in the ignition, fuel, or computer systems. The procedures will require the use of digital multi-meters, digital storage scopes, engine analyzers and graphing software.

Benefits of Attending ► Understand the common reasons behind intermittent problems ► Develop a consistent approach to intermittent problem ► Establish an equipment strategy for intermittent problems ► Understand the theory behind intermittent diagnostics

What You Will Learn

Who Should Attend?




► Proper thought process for intermittent problems ► The importance of the service consultant ► Learn to force the problem to occur ► Find clues in the data ► How to determine the next step ► Use all information available to solve the problem ► Understand the different diagnostic procedure for

distributor, DIS, and coil on plug systems

AD-512 Advanced Diagnostic Challenge

Course PurposeThis course will challenge you to apply the skills you have learned or the processes you currently use to solve case studies of documented broken vehicles. CTI MINDS-ON TRAINING® techniques will be used to display the data from each vehicle so all students have access to the information needed to solve each problem. By practicing problem solving in the classroom, the technician is better able to recognize the patterns in data when faced with a similar problem in his bay.

Benefits of Attending ► Describe correct diagnostic test procedures ► Recognize patterns in scan data ► Select the proper diagnostic strategy

What You Will Learn ► How to organize your diagnostic process ► Understand the risks of skipping steps ► Determine how to infer strategies ► Practice of diagnostic strategies for multiple networks ► Practical repair verification issues ► How to implement the skills you learned at CTI

8-hours (CEU 0.8)

Who Should Attend?


electronic skills• Technicians with basic OBD-II

and scan tool skills

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8-hours (CEU 0.8)

AD-513 Pressure Signature Analysis

Course PurposeMany times during the history of the automobile revolutionary diagnostic techniques have come along that changed the way we diagnose and verify the systems on the vehicle in our bay. Pressure Signature Analysis is the latest technique that can save you time and make you money when servicing any vehicle that rolls in the shop. This course covers the use of pressure transducers and flow devices that present a graphic representation of the pressures in the intake manifold, fuel rail or exhaust stream. By understanding the dynamics of these signatures you will be able to pinpoint problems in seconds that may have taken hours or days in the past. Coupled with scan data analysis, this information will take your diagnostic skills to new heights.

Benefits of Attending ► Describe correct test procedures using pressure transducers ► Recognize patterns in pressure signatures ► Know when to use a pressure transducer to shorten diagnostic times

What You Will Learn ► Use a pressure transducer for both cranking and

running compression tests ► Understand which components are at fault in a failed

compression test ► How to see cam timing in “real time” ► Diagnose problems in the intake and exhaust systems ► Analyze misfires using the pressure waveform

Who Should Attend?




8-hours (CEU 0.8)

AD-514 Vehicle Data Network Diagnosis

Course PurposeVehicle networks are primarily software-driven systems with no moving parts. As such,beyond testing harness integrity, the vast majority of vehicle network diagnostics rely oncritical thinking skills and available scan tool testing capabilities. Network diagnostics area large subject encompassing many techniques and required knowledge for each type ofnetwork protocol. This course will cover a few different types of networks protocols from severalOEMs. The skills learned are also applicable to other types of protocols not covered.

Benefits of Attending ► Describe correct diagnostic test procedures ► Recognize patterns in scan data ► Review common network problems

What You Will Learn ► Learn to apply critical thinking skills to solving network errors ► Understand network-specific scan tool diagnostics ► Learn labscope network diagnostic techniques ► Case studies to demonstrate real world solutions ► Provide common network diagnostic tips

Who Should Attend?




2525

Technical Courses

AD-601 Fundamental PCM Air/Fuel Strategies

Course PurposeDiagnosing today’s complex computerized fuel injected systems can be extremely difficult without knowing the standards used by the engineers. This course gives you tools that you can use every day to find the right diagnostic direction when dealing with fuel control. This course should be followed by AD-602 which completes the process by challenging your ability to apply the AD-601 skills on real world broken vehicles

Benefits of Attending ► Find your diagnostic direction faster ► Be more accurate in your diagnosis ► Know what to do next when diagnosing PCM fuel issues ► Develop a diagnostic strategy for your shop

What You Will Learn ► Evaluate Air Fuel component operation ► Recognize Air Fuel strategies ► Awareness of the computer’s logic ► Test all PCM inputs and outputs ► Perform the oxygen sensor performance test drive ► Understand the goals of the PCM ► Streamline your diagnostic processes

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

AD-515 Advanced Diagnostic Challenge

Course PurposeThis course will challenge you to apply the skills you have learned or the processes you currently use to solve case studies of documented broken vehicles. CTI MINDS-ON TRAINING® techniques will be used to display the data from each vehicle so all students have access to the information needed to solve each problem. By practicing problem solving in the classroom, the technician is better able to recognize the patterns in data when faced with a similar problem in his bay.

Benefits of Attending ► Describe correct diagnostic test procedures ► Recognize patterns in scan data ► Review common network problems

What You Will Learn ► Learn to apply critical thinking skills to solving network errors ► Understand network-specific scan tool diagnostics ► Learn labscope network diagnostic techniques ► Case studies to demonstrate real world solutions ► Provide common network diagnostic tips

Who Should Attend?




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ATN-100 How to use the iATN as a Diagnostic Resource

Course PurposeThis course will cover the use of the International Automotive Technicians Network (iATN) as a source of diagnostic information. The iATN contains thousands of real world repair solutions that are not found in any manual or service information system. The participants will go online live and learn to use the iATN Database of repair solutions.

Benefits of Attending ► Effectively search the iATN database archives ► Effectively search the iATN waveform database ► Learn to make a request for help from the iATN membership ► Learn to participate in the iATN Forums and Tech Night

Who Should Attend?

• Professional Technicians• Service Advisors• Shop Owners

4-hours (CEU 0.4)

What You Will Learn ► Understand how to register on iATN ► Learn how to become a sponsoring member of iATN ► Learn how to adjust the email filter ► Understand how to navigate iATN ► Learn to search the iATN archives ► Understand how to upload a waveform or graphic file ► Understand how to effectively use the iATN

Knowledge Base

AD-602 PCM Air/Fuel Diagnostic Application

Course PurposeThis course will challenge you to solve several case studies by using your understanding of PCM logic and applying the skills taught in AD-601. Each case study will be solved by the class using an interactive process. The goal of this course is to exercise you problem solving skills with common and complex situations.

Benefits of Attending ► Tie the fundamental strategies learned in AD601 to real vehicles ► Exercise your critical thinking skills by solving real problems ► Gain confidence by practicing your new understanding of PCM strategies ► Transfer your knowledge to the work place

What You Will Learn ► Solve case studies by using AD601 techniques ► Recognize Air Fuel strategies ► Test the PCM logic ► Learn to determine the next step ► Apply the tests learned in AD601 ► Find the information needed to finish the job ► Validate your diagnosis and repair

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

2727

Brakes

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BK-201 Brake Diagnosis and Service

Course PurposeThis course will help you solve brake symptoms including but not exclusive to noise , pulling, pulsations, drifting, low pedal, high hard pedal etc. A natural extension of BK200, understanding how to solve brake symptoms along with establishing best practices will help eliminate brake comebacks.

Benefits of Attending ► Establish processes for diagnosing brake symptoms ► Cure comebacks ► Ensure customer satisfaction by delivering a brake job that meets OE standards

What You Will Learn ► Proper diagnostic techniques ► How to diagnose brake pads and shoes ► Find technical assistance using existing service information systems ► Analyze pulsation symptoms and pinpoint the cause

Who Should Attend?


8-hours (CEU 0.8)

BK-200 Best Practices in Brake Service

Course PurposeThis class is designed to set standards of performance for every brake service professional. By following the guidelines in this class and workbook, you will know what is expected of you when performing a basic brake job. The primary goal of each brake job is to give your customers a safe and reliable vehicle that stops without noise every time. Topics include best practices for brake inspection, friction selection, rotor machining using both on and off the car lathes, proper use of lateral runout measurements and rotor indexing, and proper repair validation.

Benefits of Attending ► Establish standards of performance for brake service ► Eliminate comebacks due to noise or pulsation ► Ensure customer satisfaction by delivering a brake job that meets OE standards

Who Should Attend?


8-hours (CEU 0.8)

What You Will Learn ► Proper inspection techniques ► How to select the correct friction ► Why cleanliness is critical to a quality brake job ► How to properly machine a rotor or drum and know when

to replace them ► Proper on the car brake lathe procedures ► Fundamental Anti-Lock Brake services

2929

Critical Thinking Skills

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CTS-100 Critical Thinking Skills for the Automotive Technician

Course PurposeThis course covers the fundamentals of critical thinking or problem solving by identifying the elements of critical thinking with a focus on those skills that can be modified or learned. These basic skillsare then applied to real world automotive problems to give the participants and understanding of how each skill will improve their diagnostic accuracy and efficiency.

Benefits of Attending ► Identify the factors that influence their ability to solve problems ► Perform a self-evaluation of his/her problem solving skills ► Develop a thought process to effectively solve problems ► Evaluate the answer to a problem and learn from the problem solving experience

Who Should Attend?


4-hours (CEU 0.4)

What You Will Learn ► Understand the factors that influence critical thinking ► Identify the influencing factors that can be molded ► Evaluate the influencing factors that need improvement ► Determine an action plan to improve deficient influencing

factors ► Understand the basics of problem solving ► Learn to solve the problem using all available means ► Understand how to verify the answer to the problem ► Learn to evaluate each answer and learn from each problem

3131

Light Diesel

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8-hours (CEU 0.8)

DSL-200 GM Duramax Diagnosis

Course PurposeThe fastest growing vehicle group today is electronic diesel light and medium duty trucks. This course focuses on the popular GM Duramax system. Beginning with a fundamental review of the basics of electronic direct injection systems the technician will understand how to properly test and diagnose the major systems including the fuel supply, direct injection, and computer control systems. Topics will include the use of the scan tool during diagnosis. Also included are common pattern failures and preventive maintenance service procedures.

Benefits of Attending ► Current applications of CR Systems ► Advantages of common rail diesel ► Description and operation of the Bosch CRD system ► Fuel system service practices ► Diesel emissions overview

What You Will Learn ► Identify Bosch common rail components ► Bosch fuel subsystems ► Operation of the radial piston pump ► Understand how rail pressure is managed ► Define pilot, main, and secondary injection ► Understand the operation of the electrohydraulic injector

Who Should Attend?

• Professional Technicians• Service Advisors• Shop Owners• Technicians with basic

electronic skills

DSL-100 Ford 7.3L Power Stroke Diagnosis

Course PurposeThe fastest growing vehicle group today is electronic diesel light and medium duty trucks. This course focuses on the popular Ford 7.3L Power Stroke. Beginning with a fundamental review of the basics of electronic direct injection systems the technician will understand how to properly test and diagnose the major systems including the fuel supply, HEUI injection, high pressure oil and exhaust backpressure regulator systems. Topics will include the use of the scan tool during diagnosis. Also included are common pattern failures and preventive maintenance service procedures.

Benefits of Attending ► Understand fundamental electronic diesel systems ► Effectively diagnose and repair Power Stroke problems ► Learn to analyze scan data for 7.3L Power Stroke ► Recognize pattern failures

What You Will Learn ► How Ford HEUI injection system operates ► Understand how to test the high pressure oil system ► Recognize test locations for all tests ► Determine the proper diagnostic direction ► Understand how to test the exhaust backpressure regulator ► Use of scan data on 7.3L Power Stroke ► Recognize waveforms for injector circuits ► Identify pattern failures common to 7.3L Power Stroke ► Perform maintenance

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

3333

Technical Courses

8-hours (CEU 0.8)

DSL-300 Common Rail Diesel Systems

Course PurposeDiesel engines have made considerable strides over the past 20 years, thanks in part to the common rail fuel injection system. Significant fuel economy, reduced exhaust emissions, unbeatable low-speed torque, and all-around good drivability are a few of the benefits associated with common rail technology. This course will cover the past and present diesel systems, current applications of the CRD, the unique aspects of common rail systems, and the changes in emissions requirements that drive systems like CRD.

Benefits of Attending ► Understand the main systems and sub-systems of common rail diesel fuel injection and how

these systems interact ► Identify current vehicle manufacturers using CRD ► Describe Bosch fuel subsystems ► Learn about the radial piston pump

What You Will Learn ► How Common Rail Systems are different from traditional

distribution systems ► Various hydraulic components in the CRD ► Electronic controls, and the electrohydraulic injector ► Review basic CRD service procedures ► Diesel emissions overview

Who Should Attend?


electronic skills

DSL-400 Cummins Diesel Diagnosis

Course PurposeThe Cummins six cylinder light duty diesel engine is the most popular work vehicle in the US. Used by fleets and contractors alike, the Cummins system presents many unique service opportunities to the general repair facility. This course covers the system strategies that must be understood to properly service these vehicles including preventive maintenance and common failures. Also covered are some of the more common performance modifications that present challenges to the repair industry.

Benefits of Attending ► Understand fundamental electronic diesel systems ► Effectively diagnose and repair Cummins problems ► Learn to analyze scan data for Cummins engines ► Understand basic Cummins common rail operation

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

What You Will Learn ► Understand pump timing on various Cummins versions ► Use of scan data on Cummins ► Recognize waveforms for injector circuits ► Identify pattern failures common to Cummins ► Perform maintenance

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DSL-500 Ford 6.0 & 6.4 Power Stroke Diagnosis

Course PurposeThe Ford 6.0 and 6.4 light duty diesel systems provide technicians with many challenges. There are several common production issues with both of these engine systems along with a multitude of drivability related concerns. This course will cover common mechanical failures, repair tips, engine controls, turbo charger testing using a variety of methods and tools, fuel system testing, and emission controls and system testing. You will be given the knowledge necessary to take the mystery out of diagnosing and repairing these vehicles.

Benefits of Attending ► Understand fundamental electronic diesel systems ► Effectively diagnose and repair Ford 6.0 and 6.4 Power Stroke problems ► Learn to analyze scan data for Ford 6.0 and 6.4 Power Stroke engines ► Understand basic Power Stroke operation

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

What You Will Learn ► Understand fuel systems on Ford 6.0 and 6.4 Power

Stroke ► Use of scan data on Ford 6.0 and 6.4 Power Strokes ► Recognize drivability related concerns ► Identify mechanical failures common to the Ford 6.0

and 6.4 Power Stroke ► Perform maintenance

3535

Essential Electrical

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EE-101 Essential Electronics

Course PurposeEssential Electronics is the first course in a series of classes exploring electrical system diagnosis and testing. This course is the foundation of the series dealing with problems relating to electrical connections and wiring. This course covers electrical theory as it applies to electrical diagnosis along with the how to properly perform a voltage drop test as well as when and why to perform this essential test. The “next steps” of the electrical diagnostic process will also be introduced. Establishing a thorough groundwork in the essentials of electronics leads to further problem solving skills that will better equip you to manage electrical problems as they occur. All future Essential Electronics courses will build upon the information contained in this course.

Benefits of Attending ► Effectively diagnose & service electronic problems ► Learn to use wiring diagrams to plan voltage drop tests ► Develop a strategy to deal with electrical diagnosis of most vehicles

What You Will Learn ► The first steps to properly diagnose electrical problems ► How to perform a battery and charging system test ► How to use a digital multi-meter and battery/charging system tester ► What to do after performing a voltage drop test ► Determine the root cause of false DTCs ► Diagnose no-code drivability problems ► Troubleshoot inoperative or dim lights ► Troubleshoot power door locks that do not operate ► Diagnose sluggish starter operation and low alternator output ► Troubleshoot low fuel pump output

Who Should Attend?


8-hours (CEU 0.8)

EE-102 Using Wiring Diagrams

Course PurposeThis class covers solid state electronics found in every corner of today’s vehicles. Each electronic component will be shown in actual circuits and diagnostic strategies for each will be demonstrated. The primary focus will be on reading and using wiring diagrams. All vehicle systems will be analyzed using various diagram resources including aftermarket and OE. The goal of this module is to develop diagnostic strategies using available service information and testing equipment to effectively find direction when dealing with any vehicle electronic system.

Benefits of Attending ► Review electrical principals ► Explain wiring diagram symbols ► Teach navigating complex wiring diagrams

What You Will Learn ► Improve diagnostic efficiency ► Properly test electrical circuits and components ► Effectively use wiring diagrams to plan voltage drop tests

Who Should Attend?


8-hours (CEU 0.8)

3737

Technical Courses

EE-103 Using Digital Multi-Meters

Course PurposeTechnology is rapidly changing in the automotive world. Electrical and electronic circuitry seems to permeate every system of the vehicle and continues to get more complex. Diagnosing and repairing these complex vehicle systems requires diagnostic tools that provide accurate information. The digital multi-meter, or DMM, is one of the most basic and most common pieces of diagnostic equipment. In this class you will learn how to fully leverage the DMM and will be introduced to a new revolutionary diagnostic technique using a simple DMM.

Benefits of Attending ► Describe testing electrical systems with a DMM ► Explain DMM function and operation ► Identify test strategies for the DMM ► Teach diagnostic procedures for using a DMM

What You Will Learn ► Understand test equipment to use during diagnosis ► Understand the DMM function and operation ► Measure voltage, resistance, and current flow ► Measure current flow with an inductive probe ► Understand wiring diagrams and symbols ► Diagnose computer components

Who Should Attend?


8-hours (CEU 0.8)

EE-104 Essential Lab-scope Usage

Course PurposeThe Digital Storage Oscilloscope (DSO) is fast becoming a main stay for the advanced technician.The function as well as the basic operation of the DSO is covered so that a technician can take advantage of many of his DSOs features. Learn to set up the DSO to acquire a waveform and interpret the waveform for diagnostic purposes. Voltage range, time base, and advanced triggering techniques are covered so that any signal may be displayed and diagnosed accurately and efficiently.

Benefits of Attending ► Describe testing electrical systems with a DSO ► Explain DSo function and operation ► Identify test strategies for the DSO ► Teach diagnostic procedures for using a DSO

What You Will Learn ► Understand test equipment to use during diagnosis ► Understand the DSO function and operation ► Understand voltage range, time base, and advanced

triggering techniques ► Understand waveforms ► Diagnose various computer components

Who Should Attend?


4-hours (CEU 0.4)

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EE-105 Digital Storage Oscilloscope

Course PurposeThe Digital Storage Oscilloscope (DSO) is fast becoming a main stay for the advanced technician. The function as well as the basic operation of the DSO is covered so that a technician can take advantage of many his DSOs features. Learn to set up the DSO to acquire a waveform and interpret it for diagnostic purposes.

Benefits of Attending ► Describe Digital Storage Oscilloscopes ► Explain DSO operation ► Identify DSO test procedures ► Teach diagnostic procedures for DSOs

What You Will Learn ► Understand the differences between DSOs and DVOMs ► Understand the functions of a DSO ► Recognize test locations for a circuit ► Make adjustments to the DSO for viewing waveforms ► Set the DSOs trigger ► Choose the correct voltage scale ► Choose the correct time base ► Adjust trigger slope for a circuit ► Select AC or DC coupling ► Diagnose system components with the DSO ► Acquire and Interpret basic waveforms

Who Should Attend?


electronic skills

4-hours (CEU 0.4)

EE 201 Battery, Starting and Charging Systems Testing

Course PurposeDiagnosis of batteries, starters and alternators now include scan tool and capacitance testing coupled with the essential electronic skills you should posses. This course focuses first on the essential skills of testing the battery, starter and alternator followed by a review of current computerized starting and charging system technologies. The coourse also teaches a detailed diagnostic process to accurately diagnose and service these common complex systems.

Benefits of Attending ► Describe various automotive batteries and understand testing variations ► Explain starter construction and configuration ► Explain starting systems ► Teach computer controlled charging systems ► Identify charging system issues

What You Will Learn ► Properly test an automotive battery ► Understand starter operation ► Diagnose starting system problems ► Understand the strategies behind computer controlled

charging systems ► Accurately diagnose charging system issues ► Diagnose system components with the DSO ► Acquire and Interpret basic waveforms

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

3939

Technical Courses

EE-206 Fault Pattern Recognition using a Current Probe

Course PurposeCurrent probe testing is an advanced diagnostic procedure. This course covers the theory, operation, and diagnosis of using a current probe to test electrical components. EE206 will clear up technicians’ misconceptions and provide a clear diagnostic direction when diagnosing with a current probe. Both domestic and import case studies are used to give clear understanding of this technique.

Benefits of Attending ► Describe the current probes function ► Explain the current probes operation ► Identify current probe usage ► Teach diagnostic procedures with a current probe.

What You Will Learn ► Understand current flow and magnetisms in a circuit ► Evaluate component operation from the current waveform ► Recognize faults found in the current waveform ► Analyze current waveforms for fuel pumps, ignition, and injectors ► Evaluate current waveforms ► Identify correct test locations ► Understand how the waveforms are obtained ► Diagnose components using the current waveforms

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

EE-210 Advanced Current Probe Diagnosis

Course PurposeThe use of a low amp current probe and a digital storage oscilloscope has become one of the most valuable tools in a diagnostic technician’s tool box. CTI introduced current probe diagnosis in EE-206 by covering fuel pump, fuel injector and primary current analysis. This course expands the use of this technique by exploring primary ignition systems, idle control circuits, cooling fan motors and many other unique strategies.

Benefits of Attending ► Deal with complex COP systems easily ► Expand your application of the current probe ► Fine tune your current probe strategy ► Increase your productivity and efficiency

What You Will Learn ► Analyze primary turn on oscillations ► Analyze primary turn off oscillations ► Get quick information about the ignition module ► Learn to analyze new systems ► Apply more advanced scope setups to your advantage ► Understand how to evaluate your hardware ► Learn not to over analyze the waveforms ► Gain confidence in the use of current waveform analysis

Who Should Attend?


electronic skills• EE-206

8-hours (CEU 0.8)

4141

Electronic Transmission

Controls

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ETC-501 ELECTRONIC TRANSMISSION CONTROLS

Course PurposeETC systems started as simple systems controlling only the Torque Converter Clutch, but were soon keeping pace with engine controls as new technology was developed. Today, ETC systems are very sophisticated and are networked with other vehicle systems as a very comprehensive package for overall vehicle control. This course will focus on many real vehicle failure case studies that provide significant detail of the diagnostic and repair processes employed.

Benefits of Attending ► Effectively service electronic transmission controls ► Provide quality service to vehicle owners ► Increase shop profitability ► Ensure customer loyalty

What You Will Learn ► Learn to diagnose ETC failures ► Identify the appropriate tools need to repair ETC vehicles ► Gain confidence in servicing ETC vehicles ► Learn the operational theory behind different ETC vehicles

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

4343

Hybrid Vehicle Systems

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HYB-100 Hybrid Generic Service

Course PurposeHybrid technologies have rapidly become the fastest growing segment of the automotive and light truck market. These systems include various strategies including electric and diesel. This course will focus on understanding the different types of systems and the critical service issues technicians will face during normal maintenance. Safety is an issue with these high voltage systems. Be ready for these vehicles when they show up at your shop.

Benefits of Attending ► Understand different Hybrid system types ► Safely disable high voltage systems ► Effectively service Hybrid vehicles ► Provide quality service to Hybrid vehicle owners

What You Will Learn ► Understand the Toyota, Honda & Ford Hybrid Systems ► Learn to safely disconnect the high voltage systems ► Recognize the common failures of each Hybrid system ► Understand how to retrieve DTC’s on the different Hybrid systems ► Recognize the different PIDs available on Hybrid systems ► Learn to provide profitable service on Hybrid vehicles ► Gain confidence in diagnosing this new market sector ► Learn about what is coming from other OE manufacturers ► Develop diagnostic strategies for Hybrid vehicle repair

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

Who Should Attend?

• First Responders• Firemen• Plant Safety Personnel• EMTs

HYB-102 Hybrid Vehicle Technology for First Responders

Course PurposeWith the recent rapid increase in the numbers of hybrid vehicles on today’s highways, emergency responders need the information that will keep both the vehicle occupants and themselves safe when responding to accidents involving hybrids. This course includes photos of most of the major hybrid passenger cars available today, along with other methods to help in identifying them. Also included are step-by-step procedures and photo documentation showing various methods for disabling lethal high voltage components and accessing the built-in safety disconnects.

Benefits of Attending ► Understand risks of working with hybrid vehicles ► Recognize different hybrid system configurations ► Locate and recognize high voltage batteries and components ► Disable high voltage systems quickly and safely

What You Will Learn ► Know the differences between 12 volt and high voltage

rechargeable batteries ► How to distinguish hybrids from other passenger cars ► Procedures for safely stabilizing hybrids ► Understand the Toyota “Smart Key” and its hidden danger ► Recognize voltage classifications by cable color coding

4-hours (CEU 0.8)

4545

Technical Courses

HYB-200 Hybrid Vehicle Service

Course PurposeHybrid technologies have rapidly become the fastest growing segment of the automotive and lighttruck market. This course will focus on the most common Hybrid vehicles on the road today and the critical service issues technicians will face during normal maintenance. Safety is an issue with these high voltage systems. Be ready for these vehicles when they show up at your shop.

Benefits of Attending ► Effectively service Hybrid vehicles ► Provide quality service to Hybrid vehicle owners ► Increase shop profitability ► Ensure customer loyalty

What You Will Learn ► Learn to safely perform common maintenance procedures ► Learn to identify common Hybrid system failures ► Learn to provide profitable service on Hybrid vehicles ► Gain confidence in servicing this new market segment ► Develop new strategies for Hybrid vehicle maintenance

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

4747

New Vehicle Technologies

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NVT-200 New Vehicle Technologies

Course PurposeEvery year, new car dealer technicians attend a new model introduction course to keep abreast of the new technologies coming to their bays. This course is designed to highlight the new technologies that are on the street headed your way. It is not a diagnostic class, but information focused on helping you identify and prepare for these new systems. Covered are: Gas Direct Injection, Continuously Variable Transmissions, Common Rail Diesels, Variable Displacement Engines, and Electronic Steering Systems. By being aware of these new systems, you will be able to better inspect your customers’ vehicles and be prepared for diagnosing them when problems arise.

Benefits of Attending ► Recognize new technologies ► Understand the impact of new technologies to your business ► Develop a training strategy for dealing with new technologies

What You Will Learn ► Proper service techniques for new technologies ► New diesel exhaust after treatment technologies ► Variable displacement technologies ► CVT transmission strategies ► New accessory drive technologies ► Advanced navigation and collision avoidance technologies

Who Should Attend?


electronic skills

4-hours (CEU 0.4)

NVT-300 Gasoline Direct Injection Diagnosis

Course PurposeGasoline Direct Injection (GDI) systems are becoming common place on late model cars and light trucks. This variation of fuel injection delivers the fuel charge directly into the combustion chamber much like a diesel using a common rail system. The potential benefits of GDI are increased fuel efficiency and power. Of course the GDI fuel control strategies are different than normal MPFI systems and maintenance opportunities present new challenges to the aftermarket repair facility. This class will cover these topics which will enable you to effectively service and maintain GDI systems found on GM, Toyota, Isuzu, Mitsubishi, VW/Audi, Saturn and Mazda’s


What You Will Learn ► Proper service techniques for new technologies ► New diesel exhaust after treatment technologies ► Variable displacement technologies ► CVT transmission strategies ► New accessory drive technologies ► Advanced navigation and collision avoidance technologies

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

4949

Technical Courses

NVT-701 Fluids & Lubricants

Course PurposeA huge amount of misinformation about camshaft wear, oil gelling, Zinc and the additive package ZDDP are suddenly circulating throughout the automotive industry. Did you know that certain oil supplements can dramatically shorten the life of expensive oxygen sensors and catalytic converters? This course is the result of years of research by a leading industry expert in automotive fluids and lubricants. This course covers: The details of SAE viscosity ratings; API and ILSAC certification; fluid additives and supplements; the solution to oil gelling and sludge formation as well as preventing premature camshaft wear in existing and rebuilt engine.


What You Will Learn ► Oil related engine failures ► Myths about viscosity, and viscosity ratings, and engine wear ► Hydrodynamic lubrication ► Synthetic vs. conventional oil ► SAE, API, ACEA, ILSAC, and proprietary oil ratings ► HTHS, and long life ratings ► Oil life monitors ► Effects on catalyst ► Additives ► Oil filter differences

Who Should Attend?


electronic skills

4-hours (CEU 0.4)

NVT-702 Fluids - Coolants

Course PurposeThe most misunderstood area of automotive service is also the most neglected. Cooling systems and coolant chemistry changed dramatically in 1980 and have been changing ever since. This course is the result of over a decade of research of repeat failure of radiators, heater cores, water pumps and other cooling system components. This course covers: coolant types and additives; cavitation; corrosion and the three different types of electrolysis.


What You Will Learn ► Proper service techniques for new technologies ► Coolant formulas ► OE vehicle requirements ► Cavitation, electrochemical corrosion, contamination ► Effects of using the wrong coolant ► Cooling system impact on a vehicle’s electrical system

Who Should Attend?


electronic skills

4-hours (CEU 0.4)

5151

Advanced OBD-II Diagnostics

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OBD-201 Enhanced OBD-II EGR Diagnostics

Course Purpose This class starts with a review of OBD-101 and continues to the individual monitors. This class covers the EGR systems on the OBD-II vehicles of today. Learn to recognize the different EGR systems and how to diagnose each one. This class will bring you up to date on all the EGR systems used on domestic and import vehicles.

Benefits of Attending ► Describe OBD-II EGR systems ► Explain OBD-II EGR operation ► Identify OBD-II EGR strategies ► Teach diagnostic procedures for OBD-II EGR systems

What You Will LearnTechnical Courses ► Understand NOx formation ► Understand OBD-II EGR system operation ► Evaluate OBD-II EGR component operation ► Recognize OBD-II EGR strategies ► Awareness of blocking conditions of the EGR monitor ► Test for flow in an EGR system ► Understand EGR enabling conditions ► Diagnose EGR system components ► Understand EGR operation for speed density and MAF engine systems

Who Should Attend?



OBD-II and scan tool skills

8-hours (CEU 0.8)

OBD-103 Enhanced Scan Data Analysis

Course Purpose The scan tool is the primary weapon used when diagnosing today’s OBD problems. This course begins with a brief review of scan data analysis fundamentals. The primary focus of this course is to identify and set up PID groups, dynamic PID relationships, Total Fuel Trim analysis and understanding and utilization of new PIDs. Generic and enhanced data along with generic and OE scan tools will be illustrated during this course.

Benefits of Attending ► Improve your scan tool setups ► Find fast accurate diagnostic direction ► Understand Total Fuel Trim as a diagnostic tool ► Become familiar with new OBD PIDs

What You Will Learn ► The concept of Total Fuel Trim ► Selecting PID groups to be more effective ► What to do first on every drivability or MIL problem ► Analyze the data more efficiently ► Know what to do next ► Expand your use of your existing scan tools

Know why you need to own more than one scan tool

Who Should Attend?




8-hours (CEU 0.8)

5353

Technical Courses

OBD-202 Enhanced OBD-II Misfire Diagnostics

Course Purpose This class starts with a review of OBD-101 and continues to the individual monitors. This class covers the misfire monitor on import and domestic OBD-II vehicles of today. Discover how to recognize the different reasons a misfire code may be set and how to diagnose them. This class will bring you up to date on the misfire monitors used on import and domestic vehicles.

Benefits of Attending ► Describe OBD-II misfire monitor ► Explain OBD-II misfire monitor operation ► Identify OBD-II misfire monitor strategies ► Teach diagnostic procedures for OBD-II misfire monitor

What You Will Learn ► Understand OBD-II misfire regulations ► Understand OBD-II misfire monitor operation ► Evaluate OBD-II monitor component operation ► Recognize OBD-II monitor strategies ► Understand misfires monitor enabling conditions ► Awareness of the blocking conditions of the monitor ► Testing ignition systems for misfires ► Testing fuel systems for misfires ► Diagnose system components

Who Should Attend?




8-hours (CEU 0.8)

OBD-204 Enhanced OBD-II EVAP Monitor Failures

Course Purpose This class will cover EVAP monitor failures on OBD-II vehicles. EVAP monitors are abstract and don’t always have component failures. Learn to deal with OBD-II software issues. Real OBD-II vehicles with monitors that have failed will be used as examples to discuss the procedures required to diagnose them. Each vehicle with a monitor failure begins with a short monitor review followed by coverage of the procedures used to solve them.

Benefits of Attending ► Describe OBD-II EVAP monitor operation ► Explain EVAP monitor failure ► Identify which monitor test failed and why ► Diagnose EVAP monitor faults

What You Will Learn ► Understand OBD-II monitors ► Understand OBD-II monitor enabling conditions ► Evaluate OBD-II monitor component operation ► Recognize OBD-II monitor strategies ► Awareness of blocking conditions of a monitor

Who Should Attend?




8-hours (CEU 0.8)

54

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OBD-205 Controller Area Network Diagnosis

Course PurposeController Area Network (CAN) is the new standard communication protocol between the scan tool and the vehicle that will be fully implemented by 2008. Starting in 2005 this new robust system will be phased in to approximately 25% of the fleet each year. CAN has been around for many years on Euro and some other domestic vehicles and will provide many new enhancements to your diagnostic capabilities. This course will cover the basics of CAN, how to recognize a CAN system and will focus on the changes that will affect your diagnostic strategies.

Benefits of Attending ► Recognize CAN equipped vehicles ► Understand the new PIDs associated with CAN ► Leverage the tremendous data that CAN will provide ► Improve your diagnostic efficiencies on CAN equipped vehicles

Technical CoursesWhat You Will Learn

► Understand the CAN standards ► Generic CAN scan tool changes ► Recognize CAN Mode $06 changes ► When to upgrade your scan tool ► Develop diagnostic process for automotive network failures ► Recognize network diagnostic paths ► Solve scan tool communication issues

Who Should Attend?




8-hours (CEU 0.8)

OBD-206 Advanced Mode $06

Course PurposeMode $06 is the scan tool’s request for the latest test results from the PCM for all non-continuous monitors. This concept was first introduced in OBD-203. Now we will cover practical uses of Mode $06, deal with the difficult Mode $06 information from GM and Chrysler, and review the changes in Mode $06 on CAN vehicles. The use of Mode $06 during routine diagnosis and repair verification is easy, efficient and profitable. Don’t dismiss this valuable information. It will save you time if used correctly.

Benefits of Attending ► Find practical applications of Mode $06 in your diagnostic strategy ► Locate intermittent failures of OBD monitors efficiently ► Ensure the vehicle won’t return for a different problem after your repair ► Practice the use of CAN Mode $06

What You Will Learn ► Understand OBD-II Mode $06 ► OBD-II CAN Mode $06 operation ► Evaluate OBD-II system operation ► Recognize OBD-II Mode $06 data ► Understand how to access Mode $06 data ► Verify Catalyst condition ► Check HO2S heater functions including the rear sensors ► Shorten the search for intermittent EVAP problems ► Learn to use CAN Mode $06 like a PID ► Understand what works and what will waste your time

Who Should Attend?




8-hours (CEU 0.8)

5555

Technical Courses

OBD-207 Advanced EVAP System Diagnosis

Course PurposeEvaporative failures account for a large percentage of OBD repairs and cause the most frustration when trying to run the monitor. This course focuses on using your scan tool and analyzing the proper data to accurately and profitably diagnose, repair and verify the repair of OBD-II EVAP failures. These techniques will allow you to use logic to quickly address EVAP systems instead of testing every component. This course assumes the technician has a basic understanding of OBD-II EVAP systems.

Benefits of Attending ► Find useful information on any OBD-II EVAP system ► Demonstrate methods of forcing the EVAP monitor to run during diagnosis ► Ensure the vehicle is repaired properly before returning it to the customer ► Practice each manual method of forcing the EVAP monitor

8-hours (CEU 0.8)

What You Will Learn ► Understand OBD-II EVAP monitors ► Chrysler LDP operation and diagnosis ► Use of Mode $06 during EVAP diagnosis ► Recognize Natural Vacuum Leak Detection (NVLD) ► Apply learned techniques using a variety of equipment ► Application of a Smoke Machine during EVAP diagnosis ► Shorten the search for intermittent EVAP problems ► Diagnostic process that eliminates comebacks using the

equipment you already own ► Understand what works and what will waste your time

Who Should Attend?




OBD-208 Reprogramming Strategies

Course PurposeOne of the most critical decisions a shop makes today deals with reprogramming the PCM on today’s vehicles. While it is necessary many times to reprogram a PCM, the shop must make the decision whether to purchase the tooling necessary to do the job in house or to farm it out to the dealer. In many cases the J-2534 reprogramming standard which was meant to make it easy to reprogram vehicles, has led to much confusion in the field. This course focuses on delivering the truth about reprogramming including both OE and J-2534 methods. You will come away with specific J-2534 procedures to make this strategy successful. You will also understand the limitations of J-2534 and the advantages of using the OE scan tool to reprogram. At the end of the day you will be able to make the best decision for your shop.

Benefits of Attending ► Learn which method of reprogramming is right for your shop ► Know when should a flash be performed ► Technical Courses

What You Will Learn ► Understand the J2534 standards of reprogramming ► Define needs to get started ► Reprogramming precautions - learn what NOT to do ► Understand the manufacturer specific J2534 process

Who Should Attend?




8-hours (CEU 0.8)

56

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OBD-209 Key Off EVAP System Diagnosis

Course PurposeMost manufacturers have recently migrated their EVAP monitors from those that run during a normal drive cycle to those that run while the vehicle is parked overnight. This course covers these systems which can be somewhat confusing and difficult to diagnose. Some of these systems require over 16 hours of testing data to be captured before making a decision for pass or fail. These systems also consist of small leak tests of 0.020” which are challenging current technology leak test methods. You will learn how to use new technologies to find these leaks as well as understand how these monitors run so you can duplicate the process in your bay.

Who Should Attend?




8-hours (CEU 0.8)

Benefits of Attending ► Understand the basic strategies of Key Off EVAP systems ► Recognize Key Off and NVLD systems ► Develop diagnostic strategies for these new systems

What You Will Learn ► How NVLD and Key Off systems operate for GM, Ford,

Chrysler, Toyota, Honda etc. ► When to find the needed information to diagnose these

systems ► How to accurately test each system type ► Where to hook up your test equipment ► How to incorporate smoke testing into your diagnostic strategy ► How to find the smallest leaks in EVAP systems

HON-200 Honda OBD-II Diagnostics

Course PurposeThis course covers the unique aspects of 1996 and newer OBD systems found on Honda vehicles.Honda uses many unique systems and components that will be detailed allowing CTI technicians to effectively diagnose Honda OBD-II issues. Each OBD monitor will be covered highlighting the unique systems with a focus on developing diagnostic strategies that will enable technicians to diagnose Honda OBD systems in a quick and efficient manner. Unique systems include Honda Air/Fuel Ratio sensor, Honda EVAP systems, Honda EI systems and Honda Total Fuel Trim information.

Benefits of Attending ► Understand Honda OBD-II systems and strategies ► Recognize Honda OBD-II unique PIDs ► Access specific Honda data and information ► Efficiently diagnose and repair Honda OBD-II vehicles

What You Will Learn ► Understand Honda OBD-II computer system operation ► Evaluate Honda OBD-II computer component operation ► Recognize the different Honda OBD-II systems ► Understand The diagnostics procedure for Honda’s OBD-II Monitors ► Diagnose Honda’s Air Fuel Ratio Sensors ► Recognize Honda’s ignition systems ► Understand Honda EVAP systems ► Understand and analyze Honda’s Total Fuel Trim

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

5757

Technical Courses

TOY-200 Toyota OBD-II Diagnostics

Course Purpose This course covers the unique aspects of 1996 and newer OBD systems found on Toyota vehicles. Toyota uses many unique systems and components that will be detailed allowing CTI technicians to effectively diagnose Toyota OBD-II issues. Each OBD monitor will be covered highlighting the unique systems with a focus on developing diagnostic strategies that will enable technicians to diagnose Toyota OBD systems in a quick and efficient manner. Unique systems include Toyota Air/ Fuel Ratio sensor, Toyota EVAP systems, Toyota EI systems and Toyota Total Fuel Trim information.

Benefits of Attending ► Understand Toyota OBD-II systems and strategies ► Recognize Toyota OBD-II unique PIDs ► Access specific Toyota data and information ► Efficiently diagnose and repair Toyota OBD-II vehicles

What You Will Learn ► Understand Toyota OBD-II computer system operation ► Evaluate Toyota OBD-II computer component operation ► Recognize the different Toyota OBD-II systems ► Unique Toyota Parameter IDs ► Understand The diagnostics procedure for Toyota’s OBD-II Monitors ► Diagnose Toyota’s Air Fuel Ratio Sensors ► Recognize Toyota’s ignition systems ► Understand Toyota EVAP systems ► Understand and analyze Toyota’s Total Fuel Trim

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

5959

Vehicle Security Systems

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VSS-101 Essential Vehicle Security Systems

Course PurposeToday’s OE vehicle security systems are much more than a motion detector and an alarm. Current systems not only have the ability to sound an alarm, but they can render the vehicle completely inoperable. Because of the complex and integrated nature of these systems, many technicians can get lost diagnosing problems. Or, can create problems from simple actions such as replacing a key. This course examines the operation theory of domestic vehicle security systems.

Benefits of Attending ► Identify the tools needed to service domestic VSS ► Identify the differences in Ford, GM, and Chrysler security systems ► Learn how to program keys and other security components

What You Will Learn ► Key programming ► VSS components and integration into other vehicle systems ► Security component programming ► How to distinguish different security systems from the same

OEM. ► PassKey, PassLock, PATS, SKIM

Who Should Attend?


electronic skills

4-hours (CEU 0.4)

VSS-102 Vehicle Security System Diagnosis

Course PurposeToday’s OE vehicle security systems are much more than a motion detector and an alarm. Current systems not only have the ability to sound an alarm, but they can render the vehicle completely inoperable. Because of the complex and integrated nature of these systems, many technicians can get lost diagnosing problems. Or, can create problems from simple actions such as replacing a key. This course covers domestic vehicle security systems and identifies the various tools needed to properly diagnose, service, and repair the systems. (This course is a follow-up class to VSS-101.)

Benefits of Attending ► Identify the tools needed to service domestic VSS ► Identify the differences in Ford, GM, and Chrysler security

systems ► Learn how to program keys and other security components

What You Will Learn ► Key programming ► VSS components and integration into other vehicle systems ► Security component programming ► How to distinguish different security systems from the same OEM. ► Examine real case studies to learn practical use of the tools and technology

Who Should Attend?


electronic skills

4-hours (CEU 0.4)

6161

Volkswagen Audi Diagnosis

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VWA-200 Volkswagen Audi Diagnostic Strategies

Course PurposeThis course continues the process started in VWA100 with a focus on scan tool diagnosis. This course also presents a detailed understanding of the service challenges created by these vehicles. You will learn how to deal with the many pattern failures, along with the details needed to code and program modules that is common place with this vehicle group.

Benefits of Attending ► Understand VW Audi OBD-II systems and strategies ► Recognize VW Audi OBD-II unique PIDs ► Access specific VW Audi data and information ► Efficiently diagnose and repair VW and Audi OBD-II vehicles

What You Will Learn ► Understand VW Audi OBD-II computer system operation ► Evaluate VW Audi OBD-II computer component operation ► Understand the unique VW Audi Parameter IDs and scan tool

nomenclature ► Understand the diagnostic procedures for VW and Audi OBD-II

Monitors ► Recognize VW Audi ignition systems ► Understand and diagnose VW Audi EVAP systems

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

VWA-100 Essential Volkswagen Audi Diagnosis

Course PurposeMany technicians shy away from the VW or Audi platforms because they don’t understand the way they manage scan data or the way they display wiring diagrams. However these popular European platforms can be your next best profit opportunity because they break often and are easy to repair. The use of track wiring diagrams seems to bring fear to the minds of most technicians. This course will dispel those fears and help you understand how to find the direction you need. The use of aftermarket scan tools is also a primary focus of this class helping you leverage the tools you already own when diagnosing these vehicles. Topics covered include display groups, adaptation, coding and programming as well as the limitations of aftermarket tools.

Benefits of Attending ► Understand VW Audi OBD-II systems and strategies ► Recognize VW Audi OBD-II unique PIDs ► Access specific VW Audi data and information ► Efficiently diagnose and repair VW and Audi OBD-II vehicles

What You Will Learn ► Understand VW Audi OBD-II computer system operation ► Evaluate VW Audi OBD-II computer component operation ► Understand the unique VW Audi Parameter IDs and scan tool nomenclature ► Understand the diagnostics procedures for VW and Audi OBD-II Monitors ► Recognize VW Audi ignition systems ► Understand and diagnose VW Audi EVAP systems

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

6363

Wheel, Tire, & Suspension

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WTT-200 Wheel Alignment Best Practices

Course PurposeWheel alignment can be the least profitable service operation in your facility if your focus is to simply get the steering and suspension aligned and the vehicle out the door as fast as possible. To meet fuel economy and emissions standards, today’s suspension systems are very fragile and lightweight with limited built-in adjustments, resulting in many vehicles being driven on the road today with compromised alignment angles. If your alignment technician provides you with a printout from the alignment machine that states “this vehicle not equipped with factory adjustments”, resulting in a “set the toe and let it go” service operation, then this class is for you. This course is the first of two modules designed to properly inspect, prescribe, and perform a quality alignment that focuses on adjusting all angles to achieve a perfect balance in vehicle stability and tire wear.

Benefits of Attending ► Improve your alignment ticket average ► Maximize your ROI on your alignment equipment ► Reduce come backs due to alignments

What You Will Learn ► Pre-alignment inspection best practices ► Suspension & steering service standards ► OE and aftermarket suspension & steering service solutions ► Don’t accept the lack of OE adjustability ► Balance your angles for perfect tire wear

Who Should Attend?

• Professional Technicians• Service Consultants• Shop Owners• Technicians with basic


8-hours (CEU 0.8)

WTT-100 Tire Pressure Monitor Systems

Course PurposeTire Pressure Monitor Systems are being installed on all light vehicles in the US. By 2008 all vehicles must be equipped with a system that warns the driver of a tire pressure safety issue. The initial versions of this technology were many and varied but fairly simple to service. However the new technologies require a process to be installed in the service facility that will ensure the profitability of the repair. If a customer comes in to your shop for any tire repair or service and you don’t test the sensors before the service, you will be responsible for any faulty sensor. This could cost you hundreds of dollars. Learn to properly service and repair TPMS systems profitably.

Benefits of Attending ► Understand the impact of TPMS ► Incorporated a TPMS business strategy in your shop ► Be aware of how TPMS can impact your profitability ► Technical Courses

What You Will Learn ► The TPMS regulation ► How TPM systems operate ► Differences in each system type ► How to reset each system ► Pre-testing to save you from liability ► Service TPMS equipped vehicles profitably and safely

Who Should Attend?




4-hours (CEU 0.4)

6565

Technical Courses

WTT-201 Wheel Alignment Diagnostic Solutions

Course PurposeThis course covers the application of aftermarket solutions to “no factory adjustments available”. An extension of WTT200, this course will firmly establish rules that will allow you to use the diagnostic angles of SAI, IA, TOOT, Scrub Radius, Roll Steer, and Bump Steer to solve all alignment issues while leveraging the variety of aftermarket products available to solve unadjustable suspension geometry. A must class for any alignment tech who wants to become profitable and is tired of the ‘set the toe and let it go’ mentality.

Benefits of Attending ► Significantly increase your average alignment ticket ► Align fewer vehicles at a higher profit ► Meet the needs of your customer each and every time

What You Will Learn ► How to properly balance the geometry at all four corners of the vehicle ► Identify bent suspension and steering components easily ► Make sense of SAI, IA and TOOT ► Understand why Green is not necessarily good ► How to initialize computerized steering and suspension systems ► Get a perfect steering wheel every time

Who Should Attend?

• Professional Technicians• Service Consultants• Shop Owners• Technicians with basic OBD-II


8-hours (CEU 0.8)

6767

Other Courses

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PK-201 Catalytic Converter Service

Course PurposeIn today’s service facility, making the right choices when diagnosing and replacing catalytic converters is critical in order to stay in compliance with ever-changing laws and to maximize profitability while still taking care of your customer. CARQUEST Technical Institute has developed this course to help you understand the key issues when dealing with catalytic converters. Laws are changing as we speak, and it is your responsibility to understand them so you stay out of trouble and leverage them to provide your customer with the best solution.

Who Should Attend?




4-hours (CEU 0.4)

Benefits of Attending ► Understand when to replace a converter ► Determine what caused the failure ► Identify replacement choices ► Learn laws that impact replacement and service

What You Will Learn ► Perform accurate diagnosis on catalytic converter systems ► Prescribe the best solution ► Cure the root cause ► Keep the Malfunction Indicator Lamp (MIL) off ► How to make a profit

8-hours (CEU 0.8)

OTC-101

Course PurposeThe OTC Genisys is one of the most popular aftermarket tools used in shops today. The tool has gone through several updates and improvements since its original release. This course will assist the user in learning to navigate through all the tool’s screens and functions, and give the user the ability to leverage the vast amount of information stored in various functions such as Pathfinder and Repair-Trac in order to maximize the Genisys owner’s return on investment.

Who Should Attend?




Benefits of Attending ► Introduction and overview of the OTC Genisys System 4.0 ► Practice basic Genisys navigation ► Learn installation and update procedures for Genisys 4.0 ► Review Global OBD-ll diagnostic modes

What You Will Learn ► Access and use all nine modes of the global OBD-II modes

using the Genisys ► Record and playback files to review data at the time when

the problem occurred ► Leverage the vast amount of information available in

features such as Repair Trac and the Pathfinder function ► Decipher Automated System Tests ► Become proficient with bidirectional controls

6969

Technical Courses

TFT-100 Total Fuel Trim Diagnosis

Course PurposeFuel Trim is the technician’s best chance to find the right diagnostic path to solving most all drivability and engine performance problems. This course will dispel the myths about short and long term fuel trim and the instructor will introduce the concept of Total Fuel Trim. It is important that the PCM’s total fuel modification be taken into consideration when diagnosing these problems. The effects of Rear Fuel Trim found on most all vehicles today, will also be explained. This is a must see class that will open your eyes to the power of Total Fuel Trim diagnosis.

Who Should Attend?




4-hours (CEU 0.4)

Benefits of Attending ► Understand the truth about Fuel Trim ► Incorporate Total Fuel Trim in your everyday diagnostic routine ► Be aware of how the rear oxygen sensor affects fuel trimTechnical Courses

What You Will Learn ► The concept of Total Fuel Trim ► How to use Total Fuel Trim on every drivability or MIL problem ► What to do if there is no Total Fuel Trim PID ► How to find diagnostic direction using Fuel Trim ► Expand your use of your existing scan tools ► Know why you need to own more than one scan tool

TPC-100 Improving Technician Efficiencies

Course Purpose This course is designed to give the technician the systems needed to put all their knowledge and experience together allowing them to be more productive and efficient as well as accurate. Most technicians attend technical training but struggle to come back to the shop and incorporate them into their daily routine. TPC-100 is a guide to making efficient use of each minute of a technicians’ day with the goal of producing more billable hours, incorporating preventative maintenance inspections and being productive when a customer returns for the work that was prescribed during an earlier visit.

Benefits of Attending ► Increase your billable hours and bottom line ► Improve your workflow in your shop ► Reduce the stress during busy days ► Significantly improve your ticket average

What You Will Learn ► Understand how to implement a technician workflow strategy ► Get all your diagnosis done before noon ► How to welcome pushing a car out while waiting for an OK ► Increase your inspection time and efficiencies ► Meet your customers expectations ► Take advantage of the efficiencies of production style repairs ► Create time to actually verify a repair before delivery ► How to have fun fixing cars again

Who Should Attend?


4-hours (CEU 0.4)

7171

Legacy Courses

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NIS-100 Nissan Computer Diagnosis

Course PurposeThis series covers strategy, function, inputs, and outputs of the Nissan computer system. The instructors will guide you through the operation of the computer system. You will discover diagnostic procedures that will make your diagnostics faster and more accurate. Take your domestic vehicle knowledge and apply it to Nissan. This class covers Nissan’s strategy for controlling fuel and Ignition.

Benefits of Attending ► Describe Nissan computer control system ► Explain Nissan computer control operation ► Identify Nissan computer control system strategies ► Teach diagnostic procedures for Nissan computer control system

What You Will Learn ► Understand Nissan computer control system operation ► Evaluate Nissan computer component operation ► Recognize Nissan computer strategies ► Awareness of Nissan ignition systems ► Awareness of Nissan fuel systems ► Identify Nissan’s adaptive strategies ► Recognize Nissan’s fail safe strategies ► Test Nissan’s computer inputs ► Diagnose fuel systems

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

HON-100 Honda Computer Diagnosis

Course PurposeThis series covers strategy, function, Inputs, and Outputs of the Honda computer system. The instructors will guide you through the operation of the computer system. You will discover diagnostic procedures that will make your diagnostics faster and more accurate. Take your domestic vehicle knowledge and apply it to Honda. This class covers Honda’s strategy for controlling fuel and ignition.

Benefits of Attending ► Describe Honda computer systems ► Explain Honda computer operation ► Identify Honda computer strategies ► Teach diagnostic procedures for Honda computer system

What You Will Learn ► Understand Honda computer system operation ► Recognize the different Honda fuel systems ► Awareness of the Honda air measurement systems ► Understand how retrieve DTC’s on the different Honda systems ► Test Honda’s computer components ► Recognize the different Honda Idle Speed control systems ► Understand The diagnostics procedure for the Honda LAF ► Diagnose Honda EGR systems ► Identify computer management logic and function ► Recognize Honda pattern failures

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

7373

Technical Courses

TOY-100 Toyota Computer Diagnosis

Course PurposeThis series covers strategy, function, Inputs, and Outputs of the Toyota computer system. The instructors will guide you through the operation of the computer system. You will discover diagnostic procedures that will make your diagnostics faster and more accurate. Take your domestic vehicle knowledge and apply it to Toyota. This class covers Toyota’s strategy for controlling fuel and ignition.

Who Should Attend?


electronic skills

8-hours (CEU 0.8)

Benefits of Attending ► Describe Toyota computer systems ► Explain Toyota computer operation ► Identify Toyota computer strategies ► Teach diagnostic procedures for Toyota computer systems

What You Will Learn ► Understand Toyota computer system operation ► Evaluate Toyota computer component operation ► Recognize the different Toyota fuel systems ► Awareness of the different Toyota air measurement systems ► Understand how to retrieve DTC’s on the different Toyota systems ► Test Toyota’s computer components ► Diagnose Toyota’s oxygen sensors ► Identify computer management logic and function ► Retrieve and understand Long Term Fuel Trim from early Toyota

systems

7575

Fleet Solutions Courses

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HDBK-100 Air Brake System Inspection, Maintenance and Testing

Course PurposeEvery state in the U.S. has specific guidelines for operating a vehicle with air brakes. Most modern vehicles with air brakes use a dual system. Additionally, anti-lock brakes can now be found in most tractor-trailer rigs and work much the same way as ABS systems found in passenger cars. This class will identify specific inspection, maintenance and testing procedures for air brake systems

Benefits of Attending ► Describe •Visual Inspections: ► Explain •Air System Functional Tests ► Identify •Brake Adjustment Inspection:

What You Will Learn ► Air System Functional Tests ► Brake Chamber Stroke ► Brake Stroke Inspection and Adjustment ► Brake Adjustment Inspection ► Adjusting Manual Slack Adjuster ► Automatic Slack Adjusters ► Basic Spring and Service Brake System Function

4-hours (CEU 0.4)

Who Should Attend?

• Professional HD Technicians

• HD Service Advisors• HD Shop Owners

WHDBK-100 Air Brake System Endorsement Webcast

Course PurposeDrivers who operate heavy commercial vehicles that require a CDL are required to conduct a thorough pre-trip vehicle inspection each day before putting a vehicle into service. A thorough pre-trip vehicle inspection involves the careful inspection of numerous vehicle components, including the vehicle’s air brake system. In the United States, fleets are required to maintain training records of all drivers and technicians who adjust air brakes showing they have participated in an Air Brake Endorsement training class. This course meets that requirement and covers three basic areas of the air brake systems.

Benefits of Attending ► Describe •Visual Inspections: ► Explain •Air System Functional Tests ► Identify •Brake Adjustment Inspection:

What You Will Learn ► Air System Functional Tests ► Brake Chamber Stroke ► Brake Stroke Inspection and Adjustment ► Brake Adjustment Inspection ► Adjusting Manual Slack Adjuster ► Automatic Slack Adjusters ► Basic Spring and Service Brake System Function

4-hours (CEU 0.4)

Who Should Attend?



7777

Technical Courses

HDBK-101 Foundation Brake Systems

Course PurposeFoundation brakes are the most common air-brake systems found in trucks and buses. Using the triple-valve principle, air builds up inside the brake pipes or air lines, releasing the brakes. Virtually all of the roadgoing vehicles equipped with air brakes have a graduated release system where a partial increase in pressure dictates a proportional release in brakes. This class examines the operation of HD brake systems.

Benefits of Attending ► Describe how various brake systems operate ► Explain safety considerations with air brake systems ► Identify components related to foundation brake systems

What You Will Learn ► Introduction to HD brake systems ► Personal safety around vehicles and Air Brake Systems ► Air compressors ► Air compressor governors ► Air reservoir tanks ► Brake chambers ► Foot Valve ► Slack adjusters

Who Should Attend?



4-hours (CEU 0.4)

HDBK-102 Essential Air Brake Systems

Course PurposeThe supply system (sometimes referred to as the compressor and supply circuit) provides the air volume and pressure required to operate the vehicle’s service and parking / emergency brake systems, trailer service and parking/emergency brakes and accessory systems such as air suspension, air horns, bus air powered doors and suspension systems.. This class teaches supply, service, ABS, and spring brake theory, and inspection.

Benefits of Attending ► Describe various HD core braking systems ► Explain tractor braking systems ► Explain trailer braking systems ► Teach supply system fundamentals

What You Will Learn ► The supply system operation ► How the service brake systems function ► How the spring (park / emergency) brake system functions ► Service and spring brake system options and design variables ► The tractor protection and trailer supply system ► The trailer service brake control system ► Trailer brake systems ► HD anti-lock brake systems (ABS)

Who Should Attend?



4-hours (CEU 0.4)

78

HDOBD100 Heavy Duty 2010 Emissions and OBD Review

Course PurposeThe heavy duty industry is facing new technology requirements that will significantly impact the way vehicles are serviced, maintained and diagnosed. This course will offer and unbiased look at the challenges and opportunities that these new standards will bring. From some points of view these changes are clear and concise while others are confused. The good news is someone has been down this road before and there is help available.

Benefits of Attending ► Discuss 2010 emissions and OBD overview ► Theory review including SCR, fuel control, and OBD(J-1939) ► Examine service strategies, equipment essentials, information

resources, and diagnostic process

What You Will Learn ► Understand what you need to know to effectively deal with any new technology no matter the

manufacturer or their strategy ► Learn how important it will be to fully understand the OBD standard and how to leverage service

information to your advantage ► Recognize the complexity of what may seem to be a simple monitor or system and learn how to

find the details needed to solve any problem

Who Should Attend?• Professional HD

Technicians• HD Service Advisors• HD Shop Owners

4-hours (CEU 0.4)

7979

Management Courses

80

Man

agem

ent C

ours

es

BMC-702 Show Me the Money

Course PurposeThe fear of numbers or the lack of understanding of what they mean has been the demise of many a business. Neglecting to monitor the pulse of the business on a regular basis will open the door for failure. A business owner that purposes to understand the numbers will likely catch a problem before it gets past the point of no return. This workshop will introduce the basics of financial management and introduce benchmarks and ratios that will enable you to analyze your operations and improve them. Learning to assess the financial health of your company will allow you to be successful in the independent automotive repair industry. Who Should Attend?

• Business Managers• Shop Owners

8-hours (CEU 0.8)

BMC-701 Communicating with Confidence

Course PurposeThe key enabler for making the sale of a service recommendation is confidence. If the service consultant is not confident in the product or service they are offering, the sale most likely will not happen. Today’s service consultant may not have the technical background needed to fully understand the technicians’ recommendations. This course will present a proven process that engages these two key players in your business that instills confidence in the sales process.

Who Should Attend?


4-hours (CEU 0.4)

8181

Managem

ent Courses

BMC-703 It’s About People

Course PurposeYou may be just starting out in business or you’ve been an employer for many years. Regardless of which one you are, you will at some point be faced with the task of finding and hiring the right people to support you in your business venture. These people (your human resource) are critical to your success (and sanity). The success of your business rests entirely on the people you have working alongside of you. To make the mistake of believing “I can do it myself” is foolish and costly to anyone who believes it. This workshop is designed to help you get past the common mistakes made by small business in the everyday quest of acquiring not only the right employee, but those that are willing and able to work as a team to carry the company forward.

8-hours (CEU 0.8)

Who Should Attend?


BMC-704 It’s About Selling

Course PurposeThis workshop is designed to provide the participant with simple, practical ways to deal with the pressure, confusion, and the trials of the individual responsible for selling.Because multiple skills are required to do a good job of selling; these topics will be covered as well as the concepts of what makes a great salesperson (Service Consultant). New & existing Service Consultants will leave with a better understanding of the position, and the tools to do a better task of selling and: “Exceeding service expectation” It’s important not to think of this as just a good idea; it’s essential! Who Should Attend?


8-hours (CEU 0.8)

82

Man

agem

ent C

ours

es

BMC-705 It’s About Time

Course PurposeAs we begin each day we find ourselves facing the never ending challenge of completing all of the items on our wish list of things we would like to get done. We juggle our personal objectives between work and family, and inevitably get pulled in every possible direction. Most often we fail to do justice to many, if not all, of the tasks we hoped to get accomplished. On a personal level, our initial priorities shift as the day goes on. What might have had low priority in the morning suddenly becomes urgent later in the day. The clock has continued to tick away while we attended to what we thought was a matter of greater importance. This also happens in our workplace. It is especially indicative of the automotive repair industry. Customers pressure staff into promising to complete a repair sooner than expected, or humanly possible. Because of our desire to please, we make a huge mistake in saying “YES.” In an instant, our world is turned upside down! This course will help you sell your time and manage your customers’ time.

Who Should Attend?


8-hours (CEU 0.8)

BMC-710 Financial Statement Management

Course PurposeA follow up to ‘Show Me the Money’, this class focuses on the detail of financial statements and takes the fear out of these reports. Learn to make your numbers work for you in helping you guide your business decisions and plans for the future. Financial statements are the road map for your business and will help you stay on track or let you know when you’ve wandered away from your planned route. Without a sound working knowledge of these critical tools you have no chance of moving your business to the next level. Your instructor will make these processes easy and enjoyable to the point you will look forward to reviewing your statements every month. Who Should Attend?


8-hours (CEU 0.8)

8383

Managem

ent Courses

BMC-711 Marketing to Women

Course PurposeReach today’s greatest untapped market in the automotive industry…Women. According to Tom Peters, “American women by themselves are in effect, the largest “national” economy on earth, larger than the entire (!) Japanese economy.” This course will focus on how to increase sales by capitalizing on the buying power of women. Women approach buying decisions differently than men. It is critical to understand these differences in order to increase sales and gain a foothold in this important market.

Who Should Attend?


4-hours (CEU 0.4)

8585

TOOLS &EQUIPMENT

Tools and Equipment for the Professional TechnicianWorking on today’s vehicles requires training, information and the right tools. CARQUEST Auto Parts Stores can provide you with the right options to meet all of these needs for both your shop and technicians. When you need a specific tool or piece of equipment, whether it be a single screwdriver, a new lift, or the latest in diagnostic equipment, give your CARQUEST Sales Pro a call and compare before you buy.Air Compressors and Tools PBE/Collision EquipmentFluid Exchange Equipment Carbon Service AC Service Equipment Oil/Lube EquipmentBattery Chargers Parts WashersBrake Lathes Shop ToolsWelders Hand ToolsTire Changers Tool StorageWheel Balancers Scan ToolsSpecialty Tools LabscopesJacks LiftsAnd More….

If you want it, here’s an easy way to pay for it...Leasing is a great alternative for many people who are buying equipment. CARQUEST has put together a leasing program to make it easy and profitable for you to get the equipment you need, when you need it.Save Cash or Bank Credit for Other Needs.

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