ct health-system buyers guide 2014

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PRSRT STD U.S. POSTAGE PAID Permit #162 ITHACA, NY C OMPUTER TALK FOR THE P HARMACIST THE INTERSECTION OF TECHNOLOGY AND MANAGEMENT Vl.  19 • No. 1 • Fall 2014 2014 Buyers Guide for Health-System Pharmacists Vendors showcase the products and services that will increase efficiency and safety in the hospital pharmacy. 14 Plus Installations Products and Interfaces Platforms Supported Automated Counting and Robotic Dispensing

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2014 Buyers Guide for Health-System Pharmacists Vendors showcase the products and services that will increase efficiency and safety in the hospital pharmacy. 14 Company Profiles... Plus • Installations • Products and Interfaces • Platforms Supported • Automated Counting and Robotic Dispensing

TRANSCRIPT

Page 1: CT Health-System Buyers Guide 2014

PRSRT STDU.S. POSTAGE

PAIDPermit #162ITHACA, NY

Computertalkfor the pharmaCist

The InTersecTIon of Technology and ManageMenT

Vl.  19 • No. 1 • Fall 2014

2014 Buyers Guidefor Health-System

PharmacistsVendors showcase the products and services

that will increase efficiency and safety in the hospital pharmacy.

14

Plus

• Installations

• Products and Interfaces

• Platforms Supported

• Automated Counting and Robotic Dispensing

Page 2: CT Health-System Buyers Guide 2014

30 ComputerTalk for Health-System Pharmacists

outlined fonts

Meds_On_Time_Ad_CT_pub.indd 1 5/6/10 3:44:38 PM

See our profile on page 12

Page 3: CT Health-System Buyers Guide 2014

1Buyers Guide 2008

“We have so many different environments, it could be a nightmare

to manage. But QS/1 systems are so customizable, they can be easily

tweaked for different situations. More important, QS/1 stays ahead of

our needs. We know they will be ready with any regulatory changes in the

industry well before we need them.”Learn how QS/1 products and services can make your job easier.

Call 866.761.2201 or visit www.qs1.com today.

“You can handle so many different scenarios with just one system.”

– Chuck Gordon

©2014, J M SMITH CORPORATION. QS/1, NRx, and PrimeCare are registered trademarks and MSM is a trademark of the J M Smith Corporation.

866.761.2201 www.qs1.com

Page 4: CT Health-System Buyers Guide 2014

2 ComputerTalk for Health-System Pharmacists

quick reference tablesInstallations...21

Products and Interfaces...22

Platforms Supported...24

Specific Interfaces Offered...25

Automated Counting/ Robotic Dispensing...27

Available at www.computertalk.com

Costs for Integration and E-prescribing.

Main Area of Focus, Newest Offerings, and Software Details, and More.

*Paid advertising

Computertalkfor the pharmaCist

The InTersecTIon of Technology and ManageMenT

Vl. 19 • No. 1 • Fall 2014

14

company profiles*

Cerner Etreby...6

ECRS...7

Health Business Systems, Inc....8

Manchac Technologies – DOSIS...9

McKesson Pharmacy Systems...10 and 11

Medicine-On-Time...Inside Front Cover and 12

QS/1...1 and 13

Retail Management Solutions...5 and 14

RxMedic...3 and 15

ScriptPro...16 and Back Cover

TCGRx...17

TeleManager Technologies, Inc....18

Two Point Conversions, Inc....19

voiceTech...20

2014 Buyers Guidefor Health-System Pharmacists

Vendors showcase the products and services that will

increase efficiency and safety in the

hospital pharmacy.

PlusPublisher’s WindowASAP Delivers... 4The American Society for Automation in Pharmacy (ASAP) recently held its Midyear Conference, offering a wide range of relevant pharmacy topics. The conference was well attended and well received.

Exclusive ContentThe Latest on Pharmacy Technology...28Visit www.computertalk.com for the latest columns, vendor feeds, and webinars, as well as more information on ser-vices from companies in this issue.

Page 5: CT Health-System Buyers Guide 2014

3 2014 Buyers Guide*Paid advertising

© 2014 RxMedic Systems, Inc. RxMedic, RM64, ADS and ACS are registered trademarks of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary of the J M Smith Corporation.

rxmedic.com

See the future of pharmacy automation and what it can do for you at

rxmedic.com or call 800 .882 .3819.

Three dispensing solutions. Countless benefits.

All RxMedic products have unparalleled safety and service features, including photo verification of vial contents and immediate remote support via in-system video. Each cell dispenses drugs directly into the vial using unique vacuum technology and HEPA filtration.

RxMedic ACS®

RxMedic RM64®

RxMedic ADS®

The RxMedic ACS is one of the cleanest, safest automated counting systems available in several configurations to support 12 to 96 oral solids. Available in countertop, endcap and freestanding models, the RxMedic ACS utilizes photo verification, barcode scanning and other safety features to help ensure accurate dispensing.

The fastest robotic dispensing system on the market, the RM64 can fill up to five prescriptions per minute. Combining speed with accuracy in a space-saving footprint, the RM64 can automate up to 64 of the top drugs in a pharmacy.

The RxMedic ADS dispensing system provides 256 removable auto-calibrating cells that label and cap vials, and store them in a 200+ vial collating area.

Page 6: CT Health-System Buyers Guide 2014

4 ComputerTalk for Health-System Pharmacists

www.computertalk.comVl. 19 • No. 1 • 2014

StaffWilliam A. Lockwood, Jr.Chairman/Publisher

Maggie Lockwood Vice President/Director of Production

Will Lockwood Vice President/Senior Editor

Toni Molinaro Administrative Assistant

Mary R. Gilman Editorial Consultant

COMPUTERTALK® FOR HEALTH-SYSTEM PHARMACISTS (Buyers Guide)

(ISSN 0736-3893) is published year-ly by ComputerTalk Associates, Inc. Please address all correspondence to ComputerTalk Associates, Inc., 492 Norristown Road, Suite 160, Blue Bell, PA 19422-2339. Phone: 610/825-7686. Fax: 610/825-7641.

Copyright© 2014 Computer Talk Associates, Inc. All rights reserved. Re pro duc tion in whole or in part without written permission from the publisher is prohibited. Single subscription: $35; two years, $45. Printed by Vanguard Printing.

General DisclaimerOpinions expressed in bylined arti-cles do not necessarily reflect the opin-ion of the publisher or ComputerTalk. The mention of product or service trade names in editorial material or advertise ments is not intended as an en dorsement of those prod-ucts or services by the publisher or ComputerTalk. In no manner should any such data be deemed complete or otherwise represent an entire com-pilation of available data.

Computertalk

The InTersecTIon of Technology and ManageMenT publisher’swindow

Member

ASAP2014

The American Society for Automation in Pharmacy (ASAP) recently held its midyear conference, offering a wide range of relevant pharmacy topics. The confer-

ence was well attended and well received.

In listening to the speakers, I couldn’t help but appreciate the changing landscape of healthcare in this country. Federal

government legislation is a contributor, no question. Take the conversion from ICD-9 to ICD-10; this is going to cause reimbursement problems for all pro-viders. The speaker on this topic confirmed my feelings on this. Pharmacy will be affected, with billing for DME products. ICD-10 codes are far more granu-lar than ICD-9 codes — they are not of the unspecified nature commonly used now in pharmacy. This speaker’s recommendation was that pharmacy providers should contact physicians for the ICD-10 codes for their patients prior to the Oct. 1, 2015, conversion date so they can update their systems.

Track and trace was another topic covered, and here too there are going to be a number of challenges for pharmacies, once this gets rolling. Initially, it is going to add a paperwork burden, and managing inventory will take on more com-plexity. There will be additional product identifiers to enable tracing a product through the supply chain. One outcome is that pharmacies not currently using barcode scanners will find that these are necessary. The legislation requires HHS to hire a consulting firm to assess the cost to smaller pharmacies, defined as having fewer than 25 full-time employees. This may show that it is prohibi-tively expensive for these pharmacies to comply. How this plays out remains to be seen.

Another topic that I found interesting was on prescriptive authority and prescriber verification. Here the message was the importance of maintaining a clean and current prescriber file in the pharmacy system, in order to avoid penalties incurred by dispensing prescriptions from unauthorized prescribers. This is something that is coming under closer scrutiny by all those reimbursing for prescriptions.

There was also a very informative presentation on how community pharmacy is positioned to take on the role of specialty pharmacy. And the topic of medi-cation synchronization featured a number of new ideas on how to implement such a program and profit from it.

All told, the speakers at this conference were well versed in their subject matter and delivered quality content.

ASAP holds two conferences a year, one in January and the other in June. They are short events, to minimize time away from the office.

If you have been toying with the idea of attending, my suggestion is to try one. I don’t think you’ll be disappointed. CT

Bill Lockwood, chairman/publisher, can be reached at [email protected].

ASAP Delivers

for The pharMacIsTs

Follow us on Facebook, Linkedin and Twitter

The Leader in Pharmacy Point-of-Sale Innovation

1.877.767.1060 | [email protected] | www.rm-solutions.com | Follow us on Facebook, LinkedIn and Twitter

All you need is one.

One device to take to a patient’s bedside.

One device to ring up a prescription.

One device to collect payment (cash, check or credit card)

One device to capture signatures.

One device to print a receipt.

With EvolutionPOS from RMS, one device can solve your patient discharge needs.

Download our latest report: A Pharmacy Owner’s Guide to Point-of-Sale Security

Just go to: www.rm-solutions.com/ct2

Page 7: CT Health-System Buyers Guide 2014

5 2014 Buyers Guide

Follow us on Facebook, Linkedin and Twitter

The Leader in Pharmacy Point-of-Sale Innovation

1.877.767.1060 | [email protected] | www.rm-solutions.com | Follow us on Facebook, LinkedIn and Twitter

All you need is one.

One device to take to a patient’s bedside.

One device to ring up a prescription.

One device to collect payment (cash, check or credit card)

One device to capture signatures.

One device to print a receipt.

With EvolutionPOS from RMS, one device can solve your patient discharge needs.

Download our latest report: A Pharmacy Owner’s Guide to Point-of-Sale Security

Just go to: www.rm-solutions.com/ct2

Page 8: CT Health-System Buyers Guide 2014

Building Interoperability to Automate Health-System Productivity

Give yourself more time with your patients and facili-tate true automation of the whole care process within your health system, with the Cerner Etreby Pharmacy Management System solution, plus an HL7 data exchange interface. This connectivity enables electronic data communication between hospital, clinic, and other healthcare organizations’ EHRs with the pharmacy man-agement software.

■ Can increase patient safety and satisfaction with automatic updates of patient demographics and information such as allergies and diagnosis.

■ Can improve efficiency by reducing double-entry of data.

■ Receive timely payments by closing the billing loop with health-system facilities that have a cen-tral billing department.

Perfect for your health-system pharmacy waiting room, an interface is available for the Trans-Lux message board system that’s used to alert patients when prescriptions are available for pickup. Cerner Etreby also has an interface with Q-Flow®, which is a real-time, Web-enabled cus-tomer flow tool for directing, organizing, and optimizing the flow of customers in your outpatient pharmacy process, as well as your entire health system.

Also available for Cerner Millennium clients is the MPage for Pharmacy. The Outpatient Pharmacy MPage is a data view or page, accessed within Cerner’s PowerChart EHR solution. With the ability to pull your Cerner Etreby Pharmacy Management System patient history data in real time, on an as-needed basis, organiza-tions can quickly access relevant data and view within this Cerner Millennium solution, helping to close the loop

on patient care. Plus, this same service can also be used by other brands of EHRs that use the same technical specifica-tions as Cerner PowerChart.

6 ComputerTalk for Health-System Pharmacists

Cerner EtrebyBuilding Quality Care

Since 1982, Cerner Etreby has been at the forefront of pharmacy technology, building leading-edge pharmacy management software. Today, as an integral part of the healthcare IT giant Cerner Corporation, Cerner Etreby provides user-friendly, cost-effective, cost-containing solutions, with innovation targeting the evolving needs of the health system outpatient pharmacy.

Cerner believes in building healthy communities — one person at a time.

Cerner Etreby7861 Garden Grove Blvd. • Garden Grove, CA 92841

800/292-5590 • 714/889-2400 Fax 714/889-1220

www.cerner.com/etreby

Building Healthy Communities

Cerner Etreby’s suite of pharmacy solutions includes many that can help improve medication outcomes and adherence. Refill reminders, electronic prescribing of controlled substances, and automatic refills can all help your patients effectively take the medication they need to get and remain healthy.

Cerner Etreby offers a patient adherence support pro-gram, as well as the ApotheCare-MTM solution designed to improved medication therapy compliance and drug therapy outcomes. This MTM offering supplies medica-tion therapy reviews and medication action plans, plus the ability to bill insurance for your services.

Partnering with Pleio Health Support Systems has allowed Cerner Etreby the ability to offer the GoodStart patient drug persistence and adherence support program, which is currently offered at no cost to the pharmacy. Another exciting adherence offering from Cerner Etreby is the Ateb Time My Meds® comprehensive medication synchronization interface with the pharmacy management system. Time My Meds coordinates a patient’s chronic prescriptions to be filled at the same time each month.

©2014 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information, which may not be reproduced or transmitted without the express written consent of Cerner.

For more information on what the Cerner Etreby Pharmacy Management System can do for your

health-system outpatient pharmacy, please call 800/292-5590 or email

[email protected], subject line “CT Health System Profile,” or visit www.cerner.com/etreby

At Cerner Etreby, we create pharmacy management software used for best practices and to contribute to the coordination of care within communities — with the goal of improving drug therapy outcomes, resulting in healthy popula-tions.

Page 9: CT Health-System Buyers Guide 2014

7 2014 Buyers Guide

ECRSAutomating the Science of Retail™

ECRS solutions address the diverse business require-ments and growth opportunities of today’s health systems and hospitals. ECRS’ feature-rich CATAPULT software suite was built with flexibility in mind, ready to serve not only outpatient pharmacies, but also cafeterias, vending areas, and gift shops.Core benefits of the ECRS CATAPULT system include: user-friendly and flexible point of sale, integrated data management, extensive reporting and analytics, security and compliance, inventory replenishment, supplier integration, pharmacy system integration, and accounting functionality.ECRS solutions are scalable to fit small clinics to large health-system chains.

Awards, Memberships, and Certifications

� #1 Retail Software Vendor, as named by RIS News Software LeaderBoard 2013.

� CIO Review’s Top 20 Most Promising Retail Technology Solution.

� NPLEX, PA-DSS (PCI), WIC, IIAS-certified NACDS, NCPA, and SIGIS.

www.ecrs.com

800/211-1172 • [email protected]

ECRS Gateway

order tracking

Mobile POS with end-to-end encryption

CEL

EBRATING

Y E A R S

1989 2014

ECRS CATAPULT System Features:

� Point of sale � Self-service kiosk � Mobile POS with E2E � Web-based back office � Executive dashboard � Bidirectional pharmacy system integration � Customer loyalty and rewards featuring

no-hassle e-coupons � Gift card � Supplier integration � Inventory management � Centralized multistore management � Electronic payment tender � Signature capture � General ledger, payroll deductions, A/R, and

house charges � NPLEx PSE tracking � PA-DSS certified for PCI DSS compliance

LoyaltyBot no-hassle

rewards

Page 10: CT Health-System Buyers Guide 2014

8 ComputerTalk for Health-System Pharmacists

About Health Business Systems

For over 30 years and 1,800 clients nationwide (including Puerto Rico), HBS offers a full line of pharmacy technology to help run your pharmacy.

RxGENESYS Pharmacy Software

With this intuitive Windows®-based operating system platform, you’ll use familiar icons and buttons to make fill-ing a prescription fast and easy.

RxAXIS Pharmacy Software

The comfort of a keyboard-driven sys-tem with the bells and whistles of a modern-day system, supported on a Linux or Windows operating system.

Barcode and UPC Scanning: For retrieval of refill info, populating of the dispensed product, or verification using workflow.

Interactive Voice Response (IVR): Give your customers the ability to sub-mit requests through the telephone and Internet. What’s Useful: Notify your patients in real time (phone, email, or text message) when Rx’s are ready!

Workflow: For seamless interfacing with automation and IVR, so one or multiple users can fill an Rx efficiently while maintaining quality control.

Point of Sale (POS): Fully integrated system that offers a complete host-to-post scanning solution, which means comprehensive control over prescrip-tion movement and walk-out preven-tion. What’s Exciting: Whether you have a drive-up window or make home deliveries, a portable cash register places all key functions right in the palm of your hand.

Pill Imaging: For quality assurance checking to ensure the pill image is cross-checked with what’s in the bottle.

E-prescribing: Surescripts certified. What’s New: Certified to receive elec-tronically prescribed controlled sub-stances (EPCS).

Long-Term Care Module: Integrated to efficiently dispense and generate MARs and physician order forms.

Customer Service: Knowledgeable support to help quickly resolve any software or hardware issues that you may encounter. What’s Important: Stay connected with HBS and access online system information through our secure Web-based Client Info Center.

Hospital Interface: Utilizes an HL7, socket-based, or querying connection to integrate with your hospital system.

Refill Mobile App: Customized with your pharmacy information, this free app for your patients enables them to send refill requests, view real-time sta-tus of each requested refill, and set up reminders for each Rx they are taking.

Signature Capture: Collect electronic signatures for pickup acknowledge-ment and audit purposes. What’s Easy: Make audits a breeze by printing an audit report for individual Rx’s or by third party.

Inventory Management: A perpetual-inventory system that enables you to submit electronic orders to wholesalers and integrates with third party inven-tory solutions.

Document Scanning: Go paperless by scanning each Rx into the patient’s record so any user can easily retrieve.

Automation: Interfaces with a wide range of systems and solutions to better manage your pharmacy operations.

Patient Care Modules: Take advan-tage of time-saving chronic disease state management and MTM tools integrated into your prescription-filling system. What’s Important: Patient compliance and follow-up notifications.

Health Business Systems, Inc.The Smart Choice in Pharmacy Software

800/444-1427 [email protected]

www.HBSRx.com

Highlighted Products & Solutions

Page 11: CT Health-System Buyers Guide 2014

9 2014 Buyers Guide

Manchac Technologies

www.manchac.com

Manchac Technologies 1501-A Wimbledon Drive

Alexandria, LA 71301877/MANCHAC (626-2422)

Fax: 318/445-1268 Email: [email protected]

The

Pharmacyfor your

prescriptionRight

Administer on time.

Adherence at a glance.

Know what medication to remove without question!

Most cost-effective packaging in the pharmacy industry.

Always be in control of your pill inventory.

Simple. Effective. DOSIS.

Manchac’s DOSIS L60 is an automated, 30- or 31-day blister card prescription fulfillment platform for

pharmacies serving long-term care, institutional, and cor-rectional facilities.

Hands-Free: DOSIS automatically fills, seals, and patient labels, hands-free, both the 30- and 31-day single medica-tion blister cards.

Seamlessly Integrate: The L60 can integrate seam-lessly with your pharmacy management system and can also be used for prepack and for after-hours unattended filling. DOSIS allows you to prepack and on-demand fill simultaneously.

Small Footprint: This easy-to-use system requires no software installation on your pharmacy computers and boasts a pharmacy-friendly footprint of 26"D x 43"W x 79"H.

The DifferenceThe DOSIS L60 is the first viable robot that meets all your needs, whether it is handling your high-moving drugs or supplementing your filling needs for the extemporane-ous drugs in your formulary.

The L60’s advanced counting technology allows DOSIS to dispense directly into the blister card, which enables it to dispense the quantity requested (from 1 to 31), eliminating cross-contamination issues.

DOSIS has the ability, based on your pharmacy manage-ment system’s capabilities, to adhere to start dates and quantities for anniversary and/or calendar date filling.

CanistersOur patent-pending, new canister design gives you a universal one-size-fits-all solution, with a 1000cc drug capacity to count generics and brand-name drugs with no user adjustments or calibrations.

Canisters are uniquely serialized and can be hot-swapped from location to location and in and out of the cabinet without any dispensing downtime.

ValueThe L60 offers maximum value to you by minimizing the space required to achieve significant prescription through-put rates for all your filling needs.

Page 12: CT Health-System Buyers Guide 2014

10 ComputerTalk for Health-System Pharmacists

©2014 McKesson Pharmacy Systems, LLC. All rights reserved. 866.682.8942 | www.betterpharmacytech.com

IN SOFTWARE & SERVICES.

NOT EVERYONE CAN BE A

CATEGORYLEADER

Pharmacy Systems & Automation

Each year there’s only one award given in the Outpatient

Pharmacy (Retail) segment. And in 2013, it was given

to us for our EnterpriseRx (Outpatient) pharmacy

management system. We thank you for your confidence

in our products, and invite you to see what an industry-

leading solution can do for the health of your business.

Visit betterpharmacytech.com for more information.

But at McKesson Pharmacy Systems & Automation, we’re proud to be ahead of the pack.

KLAS independently monitors vendor performance through the active participation of thousands of healthcare organizations and is honored to name McKesson EnterpriseRx (Outpatient) a “Category Leader” in the 2013 Best in KLAS Awards: Software and Services report for the

Pharmacy – Outpatient (Retail) category.

Page 13: CT Health-System Buyers Guide 2014

11 2014 Buyers Guide

McKesson Pharmacy SystemsThe Healthiest Pharmacies Always Rely on McKesson

For more than 180 years we’ve helped pharmacies run healthier businesses. Our range of technology systems and integrated solutions drive efficiency in the pharmacy so pharmacists can move beyond the counter and provide clinical services that improve patient wellness.Our Pharmacies Get ResultsMore than 8,000 pharmacies use McKesson systems to drive results that matter to your business. We design technology products and services that help you improve efficiency behind the counter so your pharmacist can move out front and deliver clinical services to your patients. Our solutions include:

Patient Communications SolutionsConnect with your patients and give them convenient options to communicate with your pharmacy. Our solutions include:

■ Web solutions and online refill. ■ Text messaging. ■ Two-way communication

between patient and pharmacy. ■ Medication history. ■ Store locator.

Patient Adherence ProgramsBegin a new program with your patients today. Keep them adherent with the help of our solutions:

■ Flexible Delivery: Get prescriptions to your patients, even when they can’t pick them up, with our mail solution and mobile delivery app.

■ Auto Refill: Automatically place prescriptions for patients on maintenance medications into the batch queue for processing.

■ Compliance Packaging: Improve patient adherence by delivering a patient’s complete prescription regimen in pre- sorted, daily dosage packaging.

Better Insight Means Better BusinessWhile our technology automates, streamlines, and centralizes your phar-macy operations, it’s really just the beginning of how we help pharmacies succeed. We are also able to make sense of the information flowing within your business. These insights generate savings through inventory management and provide you with ways to reduce patient wait times. They even assist you in reducing customers’ cost per fill. Our ability to dive deep for valuable information puts you in a better position to com-pete in today’s tough marketplace.

We’re Proud to Be a Category Leader

Independent healthcare research firm KLAS monitors vendor performance and presents “Category Leader” awards each year. In 2013, we hap-pened to be the proud recipient in the 2013 Best in KLAS Software and Services report for Pharmacy-Outpatient (Retail). While we received the award for our work in the Pharmacy-Outpatient (Retail) category, many of the same services we were recognized for are available to independent pharmacies, too.

We’re proud to be acknowledged for our industry leadership. We think it’s a testament to our advanced systems and integrated products doing exactly what they’re designed to do: drive better business.

KLAS independently monitors vendor performance through the active participation of

thousands of healthcare organizations and is hon-ored to name McKesson EnterpriseRx (Outpatient) a “Category Leader” in the 2013 Best in KLAS Awards:

Software and Services report for the Pharmacy-Outpatient (Retail) category.ARE SIMPLY

UNAWARE27%A recent study on patient adherence showed that 27% of unclaimed prescriptions are due to patients not knowing a prescription is waiting at the pharmacy.* McKesson solutions — such as mobile communications, text reminders, online refills, and flexible delivery options, including mobile delivery — are ready to rescue you from the challenges of patient adher-ence. Use our technology to connect with your patients and keep them informed of the services you offer to provide accessible wellness in their local community.*2011 study funded by NACDS Foundation.

Page 14: CT Health-System Buyers Guide 2014

12 ComputerTalk for Health-System Pharmacists

Medicine-On-Time

Compliance. Adherence. Persistence. The terminology may vary, but the concept is the same. The right pill in the right patient at the right time — every time — over the full course of treatment. As you well

know, high levels of compliance are associated with better health outcomes and lower overall healthcare costs; low levels of compliance are associated with increased morbid-ity and mortality and much higher overall healthcare costs.

Compliance Has Value

Compliance has value. And as a result, compliance is a natural business oppor-tunity for the community pharmacy. But how do you go about establishing an

effective and profitable compliance program in your phar-macy? The answer is Medicine-On-Time.

Medicine-On-Time’s specific brand of compliance pro-vides proven protection against nursing home admissions, hospitalizations, and emergency room visits. Medicine-On-Time prolongs independence and provides convenience and peace of mind to your retail ambulatory customers.

Turnkey Program

For 25 years we’ve been teaching phar-macists how to make compliance a profit center in their pharmacies — generating fees separate and apart from the reim-

bursement on drugs.

Medicine-On-Time is often compared to compounding. It’s neither traditional retail dispensing, nor is it traditional institutional dispensing.

We provide the system — computer hardware and software, efficiency tools, comprehensive training, and marketing support — in a complete turnkey package. Only $395 up-front gets you started. Less than 25 patients will get you past break-even.

Ahead of the Curve

Medicine-On-Time pharmacies have been multidosing since the USP created stan-dards back in the 1980s. Medicine-On-Time pharmacies have been synchroniz-

ing refills for decades. Medicine-On-Time pharmacies have been distributing charting forms via secure email for years. And now, Medicine-On-Time pharmacies can send text-message reminders to patients and caregivers via their cell phones. Join our pharmacy network, and your phar-macy will be ahead of the curve, too.

Powerful and Infinitely Flexible

Medicine-On-Time is powered by robust workflow software that integrates seam-lessly with the top pharmacy manage-ment systems (PharmaServe, QS/1, HBS,

Lagniappe Pharmacy Services, Rx30, etc.), or it can be used independently, as a stand-alone system.

With Medicine-On-Time your pharmacy won’t be tied to one dispensing format like other systems. You have the option to dispense in a weekly format with up to five administration times in a single card. Or in a monthly format with up to 35 days in a single card. There’s even a sequential format for single drug PRN or Stat therapies. Medicine-On-Time software can accommodate even the most challenging and complex dose schedules.

Do you need a cycle anchored to a specific day of the month? Or a specific day of the week? Medicine-On-Time has you covered. Cycle length can be fixed or variable — specific to a patient, a group of patients, or universal throughout the system.

When your customer says, “Can you…?” Say “Yes!” with Medicine-On-Time.

The Opportunity

Of course, the largest market for Medicine-On-Time is the independent ambulatory population — seniors living at home, at risk for institutionalization.

Many of these folks are already customers of your phar-macy. But Medicine-On-Time is welcomed in many other populations, too, helping you capture the most heavily medicated segments of your market and turning them into loyal pharmacy customers.

Other targets include assisted-living facilities and small group homes for the elderly; group homes for adolescents; group homes or community training homes for the men-tally disabled; private home care agencies that oversee medication administration; HIV/AIDS clinics; local hospi-tal discharge planners (to reduce readmission rates for their patients); adult daycare centers; adult foster care agencies; therapeutic foster care agencies (for children and adoles-cents); school districts; summer camp programs; PACE programs; and veterinarians.

The Bottom Line

The bottom line: For $395 per month (plus tax) and about 50 cents per pre-scription (disposable packaging cost), Medicine-On-Time can be the cor-nerstone of a successful compliance

program in your pharmacy. What are you waiting for? Visit medicine-on-time.com today. Join our growing network of proud progressive community pharmacies.

Medicine-On-Time Compliance is Our Only Business

Medicine-On-Time6 North Park Drive, Suite 100Hunt Valley, Maryland 21030

800/722-8824 www.medicine-on-time.com [email protected]

See our ad on the inside front cover

Page 15: CT Health-System Buyers Guide 2014

13 2014 Buyers Guide

“You can handle so many different scenarios with just one system.” Chuck Gordon, Information Services, Carolinas Healthcare, Charlotte, N.C.QS/1’s NRx Pharmacy Management System is perfect

for the unique environment of outpatient pharmacy.

Prescription Processing NRx gives you a choice of three different prescription entry screens that pro-vide fast and flexible data entry. Fill or refill prescriptions in seconds. Add document scanning, pill images and barcode scanning to improve patient safety and minimize errors. Built-in InstantFill® automatically queues IVR and Internet refills and prints the labels, so all you have to do is dispense the medi-cations. Add QS/1’s Health-Minder® to enhance compliance and encourage patients to refill medications.

Flexible WorkflowQS/1’s built-in, customizable Workflow helps ensure safety and balances workloads. Use Workflow to efficiently manage multiple work queues. The Prescription Intake queue allows you to scan prescriptions now and process them later. View documents and pill images and utilize reports on an easily accessible workflow monitor. Track each step of dispensing to help ensure HITECH regulation compliance.

Remote Checkout®

QS/1’s Remote Checkout adds portability to pharmacy checkout via a mobile POS tablet, making it the perfect solution for providing prescription delivery and checkout at the patient’s bedside. It can also be used as a mobile checkout within the pharmacy.

NRx Delivery® The NRx Delivery shipping solution enables you to organize and manage mul-tiple credit cards, delivery addresses, and individuals within an account. It’s also the perfect solution for payroll deduction accounts for employee pharma-cies, as it tracks payroll balances and automatically charges accordingly.Tools for Niche Markets NRx helps you capitalize on niche services and programs such as 340B, specialty pharmacy, compounding, immunizations, nursing home/facility management, and MTM.

NRx Benefits � Adapt NRx for your store’s unique needs with advanced, integrated modules.

� Improve compliance and enhance profits by pairing QS/1’s Health-Minder and IVR for a cost-effective refill reminder program.

� Document MTM/patient outcomes and report services.

� Electronically track pseudoephedrine sales. � Document and store shipping information with interfaces to UPS®, FedEx®, DHL, and Pitney Bowes.

� Check insurance eligibility and coverage in real time with Emdeon CardFinder™.

� Translate labels and SIGs into multiple languages with RxTran option.

� Submit prior authorization requests using CoverMyMeds®.

� Scan documents and eliminate clutter and paper storage with Document Management.

� Receive important business alerts delivered to workstations via QS/1’s Message Center.

� Save often-prescribed drugs for display on the New Rx screen with hot keys.

� Use perpetual inventory for greater profitabil-ity and less waste.

� Automate secondary and tertiary billing. � Verify patient addresses on the Patient Record via USPS.

� Print MedGuides for patients through LDM’s CarePoints® service.

� Accept electronic prescriptions with QS/1’s e-Prescribing, which is EPCS certified.

� Interface with many popular dispensing, will-call, billing, and demographic systems.

� Sidebar and favorites provide convenient access to commonly used tasks and websites.

� Create coupon plans for better coupon card management.

© 2014, J M SMITH CORPORATION. QS/1, NRx, InstantFill, Remote Checkout, NRx Delivery and Health-Minder are registered trademarks of the J M Smith Corporation. All other trademarks are properties of their respective holders.

See our ad on page 1

www.qs1.com 866/761-2201 • Fax 800/231-7783

P.O. Box 6052, Spartanburg, SC 29304

VERSATILEA complete pharmacy management and prescription-processing system, NRx processes new prescriptions and refills with minimal keystrokes or mouse clicks in a modular, cost-effective design. As business needs grow and change, advanced capabilities, such as Accounts Receivable, Document Management, and Central Profiles are available. NRx fully integrates with other QS/1 systems and services, including inbound/outbound IVR, Point-of-Sale, Web Refill Services, and Multi-Site Management (MSM™).

NRx® — Pharmacy Management Software for Outpatient Pharmacies

QS/1®

Page 16: CT Health-System Buyers Guide 2014

14 ComputerTalk for Health-System Pharmacists

Advantages bridging all RMS systems:• RMS offers both countertop registers and our market-leading EvolutionPOS mobile device as interchangeable solutions — you can ring up prescriptions both in your outpatient pharmacy and at patient bedside.• Over 30 different pharmacy systems, robotics, and IVR integrations available.• All systems are IIAS compliant, allowing for real-time FSA/HRA card processing, and meet all current PCI security requirements.• All of our solutions run on a Windows platform, providing for a flexible and user-friendly environment.

EvolutionPOS for Pharmacy™

Our portable device places all the register functions in your hands, so pharmacy staff can take the technology to the patient room for delivery of discharge prescriptions.

The handheld unit communicates immediately, wirelessly, and securely with your POS server. It accomplishes the necessary customer checkout, recordkeeping, and inventory functions.

In the retail environment, EvolutionPOS can be used as an additional cash register or for customer delivery to patient homes for faster and more effi-cient customer service.

EvolutionPOS ties into our robust Star-Lite and Star-Plus POS systems for additional efficiencies, ranging from electronic signature capture for compliance and tracking to inventory control and wholesaler ordering.

Call us today to determine the best fit for your pharmacy.

Retail Management SolutionsLeveraging Technology to Benefit Pharmacy Patients

A Solution to Fit Your Needs

Whether you manage a single hospital pharmacy or a health system with outpatient pharmacies in multiple locations, RMS has the solution.

Star-Lite: Designed with the limited front-end outpatient pharmacy in mind. Experience the powerful benefits of point-of-sale technology at an affordable price.

Star-Plus: Everything you ever wanted from a POS system! The most robust pharmacy POS system in the industry.

Star-Link: Unifies information management in all your locations. Real-time communication gives you up-to-the-minute sales history, inventory levels, and transaction detail.

RMS is the only POS provider in the industry that designs, sells, trains, and supports POS for pharmacies ONLY.

This centralized focus allows us to continually respond to the needs of the ever-changing marketplace.

Our team is the largest, most experienced pharmacy POS staff in the nation, providing 24/7 support across all North American time zones.See our ad on page 5

Successful outpatient pharmacies rely on RMS’ POS systems.

RMS is the leading provider of POS systems for hospital outpatient and retail pharmacies, from single-register operations to multiregister and multilocation sites. More than 1,000 pharmacies have chosen RMS systems.

EvolutionPOS and EvolutionPOS for Pharmacy are trademarks of Retail Management Solutions.

1/877-767-1060 [email protected] www.rm-solutions.com

The Leader in Pharmacy Point-of-Sale Innovation

Page 17: CT Health-System Buyers Guide 2014

15 2014 Buyers Guide

© 2014 RxMedic Systems, Inc. RxMedic, RM64, ADS and ACS are trademarks of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary of the J M Smith Corporation.

Robotic Counting and Dispensing Pharmacy Technology

RxMedic®

The RM64® From RxMedicRM64 is the fastest robotic dispensing system available on the market, filling five prescriptions a min-ute. With RM64, pharmacists can not only easily increase their prescription volume capacity; they can increase the amount of time they and their staff have to spend with their customers. Increasing both their business and the level of service they can offer are significant wins for any pharmacist, but RM64 gives a pharmacy even more than time. RM64 counts multiple prescriptions simultaneously, dispensing them directly into the vial, eliminating cross-contamination and air quality issues. Filled prescriptions are within easy reach for pickup and checkout via the intuitive touch screen. Restocking inventory takes just three keystrokes, and a drug can be changed by pharmacy personnel on-site in less than 10 minutes.

RM64 combines speed with accuracy, quality, and safety like never before, automating dispensing for up to 64 of the top drugs in a pharmacy, with a space-saving footprint.

The Fastest Robotic Dispensing Solution In Pharmacy.

Simultaneously counts multiple medications in scalable, space-saving designs that support 12 to 96 oral solid medications. ACS can precount minimum quantities and offers a fast, fully documented return-to-stock feature, as well as storing digital images of vial con-tents. Dispense filled prescriptions in any order by simply scanning the prescription label. ACS dispenses the drug directly into the labeled vial. Choose an ACS that fits your workflow: countertop, endcap, or freestanding. ACS supports barcode scanning and has lockable cells for additional security.

2701 Leighton Ridge Drive • Wake Forest, NC 27587 • 800/882-3819

Fully robotic dispensing of up to 256 different oral solid medications, with built-in drug verification photos, cap

application, and cells that auto-matically calibrate, makes it easy

for a pharmacy to change out drugs on-site in minutes. ADS selects the appropriate-sized vial, prints and applies

the label, then counts and dis-penses pills. Before capping,

it stores a digital image of vial contents. A large, configurable 200+ prescription collating area supports overnight operations. Each ADS cell counts and dis-

penses drugs directly into the vial, eliminating the risk of cross-contamination. ADS uses a unique vacuum technology and HEPA filtration to pro-vide unprecedented air quality.

RxMedic ADS® Robot RxMedic ACS® Counting Solution

Whether you’re looking for the power of robotics or an automated pill counter, RxMedic has the perfect dispensing solution for you.

All RxMedic solutions interface with any pharmacy management system, further increasing productivity, efficiency, and profitability. And all are backed by renowned, nationwide customer service and support, including our exclusive immediate remote support via in-system video capabilities, on-site services, and 24/7 toll-free customer telephone support. The one-of-a-kind remote support via in-system video capabilities can often enable issues to be resolved immediately with a single call, rather than waiting for a technician visit.

ADVANCED DISPENSING SOLuTIONS FOR ANY PHARMACY

See our ad on page 3

Page 18: CT Health-System Buyers Guide 2014

16 ComputerTalk for Health-System Pharmacists

Highlights■ Right-size robot for your specific pharmacy; fits against a wall to maximize tight spaces.

■ Best industry service: all-inclusive 24/7/365, guaranteed support for 10+ years, single-vendor solution.

Better Patient Outcomes

ScriptProScriptPro

5828 Reeds Road • Mission, KS 66202-2740 • 800/606-7628 • www.scriptpro.com • www.ScriptProBlog.com

SP Central Pharmacy Management System

ROBOTICS • WORKFLOW • PHARMACY MANAGEMENT • TELEPHARMACY • THIRD-PARTY MANAGEMENT

Achieve better patient outcomes with ScriptPro’s Perfect Integration. Your pharmacy staff will provide consistent prescription information across all systems, enable patient access to pharmacy services, and dramatically improve compliance.

SP Central Pharmacy Management System includesour powerful SP Central Workflow System

SP Central Workflow System

With ScriptPro’s SP Central Workflow System, you know the “who, what, when, where, and why” of every prescription you process. Enforced barcode scanning ensures dispensing accuracy.

Highlights■ Accept e-prescriptions without keying or scanning any prescription data.■ E-fax prescribers for refill requests and prior authorizations.■ Manage multiple inventories, allowing you to place orders and track pricing separately.

Highlights■ Track 100% of the prescriptions in your pharmacy, whether robotically or manually filled.■ Batch all prescriptions by patient so everything stays together.■ Retrieve images of hard-copy prescriptions at any step of the prescription filling process—useful for customer verification or third-party audit.

Robotic Prescription Dispensing Systems

No two pharmacies are alike, and that’s why ScriptPro has designed six robot configurations, starting at a footprint of just 7 sq. ft.

Scan for more info:http://wp.me/p45NFc-ci

See our ad on the back cover

Page 19: CT Health-System Buyers Guide 2014

17 2014 Buyers Guide

5828 Reeds Road • Mission, KS 66202-2740 • 800/606-7628 • www.scriptpro.com • www.ScriptProBlog.com

CompletePac™

CompletePac™ simplifies adherence for pharmacies and staff by incorporating unit- dose or multi-med pouches into a single pass-time-specific pouch. Organizing oral and non-oral meds into a single bag, it is designed for patients admitted midcycle, LOAs, outpatient surgery centers, or hospital discharges until patients see their pharmacy care provider.

TCGRxYour partner for reliable, accurate, and cost-effective pharmacy solutions.

AdherePac™

The AdherePac™ solution offers a multi-med or unit-dose pouch with customizable printing. The pouches have a serrated edge, making them easy to open. The pouches offer barcode capability for bedside scanning, as well as reminder bags for non-oral medications.

Inventory ManagementBeacon® provides perpetual inventory management down to the bottle and pill level using light-guided, barcode-validated technology to reduce errors. With options for secure med storage, pharmacist prescription verification, and will-call, Beacon can be tailored to meet the operational and budget needs of any pharmacy. With the touch of a button, Beacon accurately reports in real time when each bottle expires, how many pills are in the bottle, where the bottle is located, unopened bottles, will-call items, and diversion information.

HDStock™ from TCG is a high-density storage system that takes up one-third of the space of traditional bookshelf-style storage. HDStock offers multiple configurations to fit your pharmacy’s needs. Features of the HDStock include a locking mechanism for diversion control and built-in, pull-out step shelves. HDStock easily upgrades to integrate with Beacon.

Automated Pouch PackagingThe ATP™ Series (Automated Tablet Packager) is the only fully automated pouch packaging solution available. The pouch packaging facilitates unit dose for integration to patient bedside verification and multi-med for retail and outpatient adherence programs. The ATP is fully expandable from 71 through 384 medication canisters, with custom-printed pouches on demand.

Solutions for Your Pharmacy Needs

Electronic Pouch VerificationInspectRx™ photographs both sides of each pouch and archives every image, reducing your liability. InspectRx reduces pharmacist checking time by identifying suspect pouches as it checks all of a pill's characteristics, including size, shape, length, width, contour, and color.

DOING MORE WITH LESS —Solutions to Address Pouch Packaging, Inventory Management, and More.

www.TCGRx.com [email protected] 262.279.5307

Page 20: CT Health-System Buyers Guide 2014

18 ComputerTalk for Health-System Pharmacists

TeleManagere Technologies, Inc.

211 Warren Street 973/679-7500 tel [email protected], NJ 07103 800/600-0435 telemanager.com

iRefill Voice: Hosted IVR SystemsPatented cloud-based IVR solutions

The convenience of hosted IVR solutions with full control, scalability, and flexibility.• Integrated cloud-based, full-featured automated IVR systems.• Inbound and outbound calling, on-demand personal touch.• Visual workflow screens and voice management.• Integrates with leading pharmacy management systems.• Fully scalable for current, as well as future needs; integrates with VoIP or traditional

phone systems.

iRefill MessagingOutbound notifications (voice, SMS, emails): adherence and compliance solutions

Drives pharmacy revenue and increases compliance and adherence.• Allows patients to request immediate notification when prescriptions are ready.• Auto-refill confirmation and pickup reminder to improve will-call bin management.• Automatic refill reminders and instant refill ordering.• Notifies patients on flu shots, product recalls, and other pharmacy announcements.• Drives revenue through customized, outbound marketing offers.• Fully compatible with all TeleManager’s cloud-based solutions.

iRefill MobileSmartphone app: refill management and compliance tool

Connects seamlessly to your pharmacy system, even when your patients are on the go.• On-the-go refills for patients, with real-time status of each requested refill.• Medication reminders and reference information for all of patient’s prescriptions.• Allows the pharmacy to enter and edit their information, including coupons and specials.• Integrates with pharmacy management system to post refills in real time.• Customized pharmacy information (pharmacy logo and name, location, directions, phone numbers, services provided, and more).

iRefill TeleManagerOn-site IVR system for retail and institutional pharmacies

The most versatile and easy-to-use on-site IVR system in the industry.• Inbound and outbound calling, “VIP” call routing, auto attendant option. • Visual workflow screens for easy monitoring, voice management, and customization.• Integrates with leading pharmacy management systems.• Automates prescriber refill authorization.• Integrates with VoIP or traditional phone systems.• Call data retention; built-in, cloud-based disaster recovery.

iRefill Facebookand Web SolutionsInteractive online prescription refill service

Easy to set up, simple to operate, convenient for patients.• Patients request refills from their personal Facebook page or using Web refill solution.• Patients are provided with the real-time order status.• Integrates with pharmacy management system to post requests in real time.• Single-queue viewing across all TeleManager solutions.• Available for pharmacies with or without Facebook pages or websites.

Page 21: CT Health-System Buyers Guide 2014

19 2014 Buyers Guide

iRefill Voice: Hosted IVR SystemsPatented cloud-based IVR solutions

The convenience of hosted IVR solutions with full control, scalability, and flexibility.• Integrated cloud-based, full-featured automated IVR systems.• Inbound and outbound calling, on-demand personal touch.• Visual workflow screens and voice management.• Integrates with leading pharmacy management systems.• Fully scalable for current, as well as future needs; integrates with VoIP or traditional

phone systems.

iRefill MessagingOutbound notifications (voice, SMS, emails): adherence and compliance solutions

Drives pharmacy revenue and increases compliance and adherence.• Allows patients to request immediate notification when prescriptions are ready.• Auto-refill confirmation and pickup reminder to improve will-call bin management.• Automatic refill reminders and instant refill ordering.• Notifies patients on flu shots, product recalls, and other pharmacy announcements.• Drives revenue through customized, outbound marketing offers.• Fully compatible with all TeleManager’s cloud-based solutions.

iRefill MobileSmartphone app: refill management and compliance tool

Connects seamlessly to your pharmacy system, even when your patients are on the go.• On-the-go refills for patients, with real-time status of each requested refill.• Medication reminders and reference information for all of patient’s prescriptions.• Allows the pharmacy to enter and edit their information, including coupons and specials.• Integrates with pharmacy management system to post refills in real time.• Customized pharmacy information (pharmacy logo and name, location, directions, phone numbers, services provided, and more).

iRefill TeleManagerOn-site IVR system for retail and institutional pharmacies

The most versatile and easy-to-use on-site IVR system in the industry.• Inbound and outbound calling, “VIP” call routing, auto attendant option. • Visual workflow screens for easy monitoring, voice management, and customization.• Integrates with leading pharmacy management systems.• Automates prescriber refill authorization.• Integrates with VoIP or traditional phone systems.• Call data retention; built-in, cloud-based disaster recovery.

pendent pharmacies, a CD-ROM or laptop solution holds many years’ worth of data, which is viewable by included user interfaces. �Patient Mailing Lists: We can cre-ate mailing lists customized to any specifications or filters you require.

� Analysis: We can assist your acquisition team with verification and business valuation reporting. Two Point can provide an assort-ment of reports to confirm that you are paying the right amount for the acquisition.

Established Security

Two Point Conversions matches our skills with a near-manic dedica-

tion to information security. Because we take the security

of your data so seriously, we have implemented a higher level of security than required for mere compliance with

all HIPAA and HITECH stan-

dards. Your data is safe with us.

Easy Choice

Two Point Conversions

invented this industry and operates from a position of leadership through innovation and foresight. We make data transfer to your new system accurate, easy, economical, efficient, and — most importantly — secure.

Our integrity, ethics, reliability, and success rate have given us an exceptional reputation throughout the industry. No matter what your data conversion requirements are, Two Point Conversions, Inc., has the solu-tion you need!

Two Point Conversions, Inc.

Conversion • Mining • Warehousing • Data and Image Archiving

“Even in instances when a quick turnaround is required, Two Point always provides unprecedented accuracy coupled with a long his-tory of outstanding service.”

– Joe Courtright, President and CEO, USA Drug

Excellent Service Experienced Technicians

Two Point Conversions empha-sizes old-fashioned hard work and integrity at every step of the pro-cess. We created the pharmacy data conversion industry, and we are still the best. Our conversion professionals have converted more than 30,000 pharmacies in the past 24 years, so when migrating between pharmacy systems, you can rely on us for the most com-prehensive body of knowledge in the country. Our two decades of experience means your data will be converted so that it integrates seamlessly and securely into your new system.

Two Point Conversions has built its business around making this process simple for your pharmacy and your employees, without sac-rificing quality or security. We provide you with the tools neces-sary to complete your conversion, including a team of professionals to assist you every step of the way.

Two Point’s employees are the best and brightest our industry has to offer. We work hard to make sure that your data is accurate and your conversion runs smoothly, and if any issues are detected they are found early and quickly cor-rected. We are available 24 hours a day, seven days a week!

Effective Solutions

Our years of experience in extract-ing data from several generations of pharmacy systems allow us to offer these and many other ser-vices to our customers:

Innovation, Quality, Trust... Your Data Is Secure with Us

• Productivity • Confidentiality• Experience • Responsibility• 24-Hour Service

�Archiving for Pharmacy, POS, Images, Accounting, Human Resources, etc.: Chains will find ACERT™, our data archive and reporting tool, particularly valuable. ACERT allows you to retain ready access to seldom-used, closed, or acquired store data records, and create a backup to help free space on your system. ACERT provides the abil-ity to streamline disparate databases, divisions, or companies into a single reporting system. ACERT helps you meet the demands of state board or federal HIPAA regulations, audits, lawsuits, or operational challenges due to mergers and acquisitions. ACERT’s Web browser gives you access to a single record or records across multiple locations quickly, with printable or exportable reports customizable upon request. For inde-

Member

ASAP2014

Two Point Conversions, Inc.1800 W. Larchmont #2W Chicago, IL 60613 800-276-4689

First, and still the best.

1820 W. Webster, #450 • Chicago, IL 60614 • 800/276-4689

Page 22: CT Health-System Buyers Guide 2014

20 ComputerTalk for Health-System Pharmacists

voiceTech

In today’s technological world, every segment of health-system pharmacy — university, hospital, public, and private — has to offer customer convenience and adher-ence tools via telephone, Web, and mobile in order to efficiently serve its specific population. At voiceTech we created fusion-Rx, which is our brand of phar-macy growth solutions, to address this challenge. Our Customer Convenience offering provides 24/7 access to the pharmacy for those patients who are proactively compliant with their medications, but in addition to that one-way street of helping patients contact the pharmacy, our Star Adherence platform automatically reaches out to patients for a myriad of reasons, such as refill and pickup reminders, health awareness messaging, appoint-ment scheduling, clinic announcements, and educational messages about their medication. Even a happy birthday greeting makes the list!

Studies consistently show that engaging with patients at the pharmacy level, to help influence their medication adherence and lifestyle behaviors, has a positive impact on the healthcare industry overall. And simply put, voiceTech is here to assist health-system pharma-cies meet this challenge! The end goal of this communication is to help patients better manage their health by making informed decisions that lead to a positive and cost-effective outcome.

voiceTech has been providing inbound IVR technology solutions to large- and small-chain, independent, and health-system pharmacies across the board for nearly two decades with our legacy IVR system. With IVR as a ground floor, voiceTech has designed pharmacy pro-ductivity and adherence applications for all segments of health-system pharmacy, often with multiple sites and central fill or mail order as part of the mix. Now, with our next generation IVR and adherence platforms, which are the core engines to our entire fusion-Rx suite of solutions, it is our goal to enhance the experi-ence patients have with health-system pharmacies, thus increasing customer loyalty, as well as job satisfaction of the pharmacy staff. In addition to our proven inbound IVR technology offerings, we’ve expanded our products and services that facilitate outbound/proactive messag-ing to patients, whether by text, email, phone, or mobile app. These outbound services are driven by an intelligent, thinking engine that analyzes patients’ prescription data in order to determine if they are being compliant, and to determine the level of reminder and awareness messaging that might be required. This messaging is then delivered by a patient’s preferred method. Using this data engine, pharmacies can target specific groups of patients who are taking a certain medication or have a specific disease state, and send messages only to those patients. There can be any number of reasons to proactively reach out to patients, and voiceTech’s technology solutions, whether local or cloud based, provide the means to efficiently and effectively accomplish these tasks. Additionally, it’s been documented throughout industry publications that out-bound communication increases adherence — and every-one benefits in the end.

Your patients are waiting to hear from you!

Improve Patient Outcomes

www.voicetechinc.com • 800/325-2017 • [email protected]

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21 2014 Buyers Guide

Installations

Page Company Total Installed Inpatient Outpatient Largest

Facility

6 Cerner Etreby 378 0% 100% OP

7 ECRS 100+ 0% 100% OP

8 Health Business Systems 100+ 5% 95% OP

9 Manchac Technologies – DOSIS n/s 90% 10% IP

11 McKesson Pharmacy Systems 600+ 0% 100% OP

12 Medicine-On-Time n/s 0% 100% OP

13 QS/1 900+ 0% 100% OP

14 Retail Management Solutions n/s 0% 100% OP

15 RxMedic 100+ 0% 100% OP

16 ScriptPro n/s 1% 99% OP

17 TCGRx 100 85% 15% IP

18 TeleManager Technologies 250+ 0% 100% OP

19 Two Point Conversions n/a - - -

20 voiceTech 150+ 0% 100% OP

Legend: IP = inpatient; OP = outpatient; n/a = not applicable; n/s = not specified

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22 ComputerTalk for Health-System Pharmacists

Products and InterfacesPa

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8 Health Business Systems p p p/i p/i p/i i p/i p i p/i p/i p/i i i i p p p/i p p p/i i i p i p p Y Y

9 Manchac Technologies – DOSIS i p/i - - - - - - - - - - p p p - p - - i - p - - - - - - -

11 McKesson Pharmacy Systems p p p/i p p i p/i - p i i p i p/i i p p - p p p i i p i p i - Y

12 Medicine-On-Time i p - - - - - - - i - - - p - - u/d - - i - p - p - - - - -

13 QS/1 p p p/i p p p p p p p/i p p i i - p p i p p p i p/i p i p p - Y

14 Retail Management Solutions i - p p p - - - - i p - - i i - p - - - - - - - - i - - -

15 RxMedic i i - - - - - - - - - - p p - i p - - i i - - p - p p - -

16 ScriptPro p/i p/i p/i u/d p p/i - p - p/i - - p/i p/i p/i - p p p p/i u/d i i p i p p/i - -

17 TCGRx i p/i - - - - - - p/i - p - p p p/i p/i p/i - - i - p/i - p/i - - p/i - -

18 TeleManager Technologies i i i - - - - - - p p - - - i - p - i i i - - - - p - - -

19 Two Point Conversions i i i - - - - - - i - - - - - - - - i i i - - - - p i - -

20 voiceTech i i i i i - - - - p p/i - - i i i p i i i i - - i - p - - -

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23 2014 Buyers Guide

Legend: p = product; i = interface; u/d = under development; CPOE = computerized physician order entry

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6 Cerner Etreby p p/i p/i u/d p i i - - i p - i i i p p/i - - p u/d i i p i i p - Y

7 ECRS i - p p p - - - p - p p - - - - p - - - - - - - - p - - -

8 Health Business Systems p p p/i p/i p/i i p/i p i p/i p/i p/i i i i p p p/i p p p/i i i p i p p Y Y

9 Manchac Technologies – DOSIS i p/i - - - - - - - - - - p p p - p - - i - p - - - - - - -

11 McKesson Pharmacy Systems p p p/i p p i p/i - p i i p i p/i i p p - p p p i i p i p i - Y

12 Medicine-On-Time i p - - - - - - - i - - - p - - u/d - - i - p - p - - - - -

13 QS/1 p p p/i p p p p p p p/i p p i i - p p i p p p i p/i p i p p - Y

14 Retail Management Solutions i - p p p - - - - i p - - i i - p - - - - - - - - i - - -

15 RxMedic i i - - - - - - - - - - p p - i p - - i i - - p - p p - -

16 ScriptPro p/i p/i p/i u/d p p/i - p - p/i - - p/i p/i p/i - p p p p/i u/d i i p i p p/i - -

17 TCGRx i p/i - - - - - - p/i - p - p p p/i p/i p/i - - i - p/i - p/i - - p/i - -

18 TeleManager Technologies i i i - - - - - - p p - - - i - p - i i i - - - - p - - -

19 Two Point Conversions i i i - - - - - - i - - - - - - - - i i i - - - - p i - -

20 voiceTech i i i i i - - - - p p/i - - i i i p i i i i - - i - p - - -

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24 ComputerTalk for Health-System Pharmacists

Platforms SupportedPa

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6 Cerner Etreby • - - • - - • • • •

7 ECRS • • • - - - • • • -

8 Health Business Systems • • - • • - - - • •

9Manchac Technologies – DOSIS

• • - • - • - - - •

11 McKesson Pharmacy Systems • - • - - - - - • •

12 Medicine-On-Time • - - - - - - - - -

13 QS/1 • - • • • - • • • •

14 Retail Management Solutions • - - • - - - - • -

15 RxMedic • - - - - - - - - •

16 ScriptPro • - - • • - - - • •

17 TCGRx • - - • • - - • - •

18 TeleManager Technologies • - • • • - - - - -

19 Two Point Conversions • • • • • • - - - •

20 voiceTech • • • • • • • • - -

Page 27: CT Health-System Buyers Guide 2014

25 2014 Buyers Guide

Cerner Etreby: AIS, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), Cerner, ECRS, Emdeon, Epicor, Innovation, Kirby Lester, LDM Group, McKesson High Volume Solutions, Medical Manager, Net-Rx, NextGen, Nexus POS, Parata Systems, PickPoint, RelayHealth, Retail Management Solutions, Rx-Net, RxNT, ScriptPro, Smart Solutions, Surescripts, TCGRx, TeleManager Tech-nologies, voiceTech, and Wolters Kluwer Health.

Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, OutcomesMTM, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth. Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, MTS Packaging Systems, Parata Systems, and TCGRx. Preedits: Emdeon and RelayHealth.

ECRS: Computer-Rx, Cost Effective Computers, Health Business Systems (HBS), Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Systems & Automa-tion, New Tech (PioneerRx), pc I professional systems, PDX, QS/1, and Rx30.

Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, Kinray, and McKesson Pharmaceutical Distribution.

Health Business Systems: AIS, Allscripts, An-swers on Demand, Apothacare, Artromick, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CompuCare, CoverMyMeds, ECRS, Emdeon, emporos, Epic, Epicor, flexTRAX, Innovation, Integra, Kirby Lester, Konsult, LDM Group, McKesson Hospital Systems, MediTech, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Nexus POS, Nova Libra, Parata Systems, Pick-Point, Precision Dynamics (Pharmex), Prescribe Wellness, Pyxis, RelayHealth, Retail Management Solutions, Rx-Medic, Rx-Net, RxTran, ScriptPro, Siemens, Surescripts, TeleManager Technologies, voiceTech, and Wolters Klu-wer Health.

Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, Managed Health Care Associates, McKesson Pharmaceutical Distribution, OutcomesMTM, Pfizer Share the Care, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth. Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, Medicine-On-Time, Me-diset, MTS Packaging Systems, Omnicell, OS-PAC, Parata Systems, and TCGRx.

Preedits: Emdeon and RelayHealth.

Manchac Technologies – DOSIS: Cerner Etre-by, Computer-Rx, Foundation Systems, Health Business Systems (HBS), Kalos, Lake Country Systems, Lagniappe Pharmacy Systems (LPS), New Tech (PioneerRx), PDX, QS/1, Rx30, SoftWriters, and SuiteRx.

McKesson Pharmacy Systems: AIS, Architext, Atromick, Asteres, Ateb, AutoMed, CAM Commerce, Catalina Health Resource, ECRS, Emdeon, emporos, Epic, First DataBank, IBM (ACE, chain drug, supermar-ket), Innovation, Intercon, LDM Group, McKesson High Volume Solutions, McKesson Hospital Systems, McKes-son Workflow Bin, NextGen, NHIN, Parata Systems, PickPoint, RelayHealth, Retail Management Solutions, Rx-Net, RxSafe, ScriptPro, Smart Solutions, Surescripts, TeleManager Technologies, voiceTech, and Wolters Klu-wer Health.

Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Harvard Drug Group, and McKesson Pharmaceutical Distribution. DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth. Compliance Packaging: Medicine-On-Time and Parata Systems. Preedits: Emdeon and RelayHealth.

Medicine-On-Time: CarePoint, Computer-Rx, Health Business Systems (HBS), Integra, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, New Leaf Rx, PDX, QS/1, Rx30, Soft-Writers, and Speed Script.

QS/1: AIS, Allscripts, Answers On Demand, Apotha-care, Architext, Artromick, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CAM Commerce, Cerner, Clarian, CompuCare, CoverMyMeds, Daverci Solutions, ECRS, Emdeon, emporos, Epic, Epicor, First DataBank, Freedom Data Systems, IDX, Innovation, Innovatix, Integra, Intercon, Kirby Lester, LDM Group, McKesson High Volume Solutions, Med-Pass, Medicat, MediTech, Mevesi, Monitor-Rx, Net-Rx, New Tech (PioneerRx), Next-Gen, Parata Systems, PickPoint, PrescribeWell-ness, Pyxis, RelayHealth, Retail Management Solutions, Rx-Net, RxMedic, RxNT, RxTran, ScriptChek, ScriptPro, Smart Solutions, Surescripts, Talyst, TCGRx, TeleMan-ager Technologies, voiceTech, Vow Data, VUCA Health, and Wolters Kluwer Health.

Page

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6 Cerner Etreby • - - • - - • • • •

7 ECRS • • • - - - • • • -

8 Health Business Systems • • - • • - - - • •

9Manchac Technologies – DOSIS

• • - • - • - - - •

11 McKesson Pharmacy Systems • - • - - - - - • •

12 Medicine-On-Time • - - - - - - - - -

13 QS/1 • - • • • - • • • •

14 Retail Management Solutions • - - • - - - - • -

15 RxMedic • - - - - - - - - •

16 ScriptPro • - - • • - - - • •

17 TCGRx • - - • • - - • - •

18 TeleManager Technologies • - • • • - - - - -

19 Two Point Conversions • • • • • • - - - •

20 voiceTech • • • • • • • • - -

Specific Interfaces OfferedNote: Lists are not intended to be comprehensive. Please contact the vendors with questions about other specific interfaces.

continued on next page

Page 28: CT Health-System Buyers Guide 2014

26 ComputerTalk for Health-System Pharmacists

Specific Interfaces Offered

QS/1 (continued) Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Managed Health Care Associates, McKesson Pharmaceutical Distribu-tion, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon, FDS (EZ-DME), OmniSYS, RelayHealth, and ZirMed. Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, medDispense, Medicine-On-Time, Mediset, MTS Packaging Systems, Omni-cell, OS-PAC, Parata Systems, Talyst, and TCGRx. Preedits: Emdeon and RelayHealth.

Retail Management Solutions: Ateb, CarePoint, Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, Epic, Foundation Systems, Health Business Systems (HBS), Innovation, KeyCentrix, Lagniappe Pharmacy Services (LPS), McKesson Hospital Systems, McKesson Pharmacy Systems & Automation, Mevesi, New Tech (PioneerRx), PDX, QS/1, Rx30, ScriptPro, Speed Script, SRS, and voiceTech.

Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, McKes-son Pharmaceutical Distribution, and VFI Statement Processing.

RxMedic: Applied Micro Systems, Avery/Weigh-Tron-ix (Eyecon), Cerner, Cerner Etreby, Computer-Rx, Health Business Systems (HBS), Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, QS/1, Rx30, Speed Script, and VIP Computer Systems.

ScriptPro: AIS, Allscripts, Applied Micro Systems, Avery/Weigh-Tronix (Eyecon), Best Computer Systems, CarePoint, Cerner, Cerner Etreby, Compusolve, Comput-er-Rx, Cost Effective Computers, DAA, Datascan, Emde-on, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), Innovatix, Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Hospital Systems, McKesson Pharmacy Sys-tems & Automation, Micro Merchant Systems, New Leaf Rx, New Tech (PioneerRx), NextGen, pc I professional systems, PDX, Pharmacy Computer Services, PPOk Rx Linc, QS/1, RelayHealth, Retail Management Solutions, Rx30, RxTran, SoftWriters, SRS, SuiteRx, Surescripts, TCGRx, and TeleManager Technologies.

Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, and McKesson Pharmaceutical Distribution.

DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth. Compliance Packaging: TCGRx. Preedits: Emdeon, PPOk Rx Linc, and RelayHealth.

TCGRx: CarePoint, Cerner, Cerner Etreby, Computer-Rx, Epic, First DataBank, Health Business Systems (HBS), Innovation, Integra, Kalos, KeyCentrix, Kroll Computer Systems, McKesson Hospital Systems, McKes-son Pharmacy Systems & Automation, MediTech, Micro Merchant Systems, New Tech (PioneerRx), PDX, Pyxis, QS/1, Rx30, ScriptPro, Siemens, SoftWriters, Speed Script, SRS, SuiteRx, TELUS Health, and Veterans Ad-ministration informatics.

Supporting Services: AmerisourceBergen and Cardinal Health. Compliance Packaging: Omnicell.

TeleManager Technologies: Best Computer Systems, CarePoint, Cerner, Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, DAA, DataDoc, Datascan, Epic, Foundation Systems, Freedom Data Sys-tems, Health Business Systems (HBS), Innovation, Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Pharmacy Systems & Automa-tion, Micro Merchant Systems, New Leaf Rx, New Tech (PioneerRx), pc I professional systems, PDX, PickPoint, QS/1, Rx30, ScriptPro, Speed Script, and SuiteRx.

Two Point Conversions: Best Computer Systems, CarePoint, Catalina Health Resource, Cerner, Cerner Etreby, Compusolve, Computer-Rx, DAA, Epic, Founda-tion Systems, Freedom Data Systems, Health Business Systems (HBS), KeyCentrix, Lagniappe Pharmacy Ser-vices (LPS), Liberty Software, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Phar-macy Systems & Automation, Micro Merchant Systems, pc I professional systems, PDX, Pharmacy Computer Services, PK Software, QS/1, Rx30, SoftWriters, Speed Script, SuiteRx, and VIP Computer Systems.

voiceTech: Best Computer Systems, CarePoint, Cern-er, Cerner Etreby, CompuCare, Compusolve, Computer-Rx, Cost Effective Computers, Datascan, Epic, Founda-tion Systems, Freedom Data Systems, Health Business Systems (HBS), Innovation, Kalos, KeyCentrix, Liberty Software, McKesson High Volume Solutions, McKesson Pharmacy Systems & Automation, Meducation, Micro Merchant Systems, New Leaf Rx, New Tech (PioneerRx), Nexus POS, Parata Systems, PDX, QS/1, Retail Manage-ment Solutions, Rx30, SoftWriters, Speed Script, SuiteRx, and VIP Computer Systems.

Supporting Services: AmerisourceBergen.

continued from previous page

Page 29: CT Health-System Buyers Guide 2014

27 2014 Buyers Guide

Page Company

Cell Count Range

Capacity Cubic

Centimeters

Footprint of Smallest Robotic

Automation Square Feet

Adherence Packaging Features1

Unit-of-Use Dispensing

9 Manchac Technologies – DOSIS 60 1,000 7.6 Y N

11 McKesson Pharmacy Systems 124–228 500 and

1,775 2,450 Y N

12 Medicine-On-Time n/s n/s n/s Y N

15 RxMedic 7–256 300–1,350 11 N N

16 ScriptPro 50–225 676–1,900 7.5 N N

17 TCGRx Up to 384 350, 700, and 2,200 12.25 Y Y

Footnotes: 1. Packaging that organizes medications by time of administration or other criteria.

Automated Counting/Robotic Dispensing

Page 30: CT Health-System Buyers Guide 2014

28 ComputerTalk for Health-System Pharmacists

To read the following columns and articles, go to www.computertalk.com/latest

Exclusive Content

columnsCatalyst Corner

EHRs Can Pose Patient Safety RisksA recent research report points out numerous patient safety issues associated with electronic health records (EHRs), in spite of evidence supporting the use of EHR systems to improve overall health-care safety and outcomes.

George’s Corner

I Am a Gadget NutIt seems that every day I see an an-nouncement of a new gadget (some-times several). The big change in the last few months is the prevalence of new health-related gadgets. Apple, Google, Motorola, and a lot of smaller names are talking about gadgets and software that have the potential to totally upset (or revolutionize) healthcare.

Technology Corner Is a Vendor-Driven Market a Bad Thing?Many pharmacists are so “in the weeds,” in that they are being consumed by the daily minutia of their operations, that we think it may be time for vendors to take a stronger position that will help prepare the profession to face a very different healthcare future.

Computertalk for the pharmacist

The Intersection of Technology and Management

The Front Door Makes a Poor Drive-Thru: Crisis Recovery with Handheld POSSome disasters you can see coming, such as a storm tracking to hit your town, and some you can hardly believe. Pharmacist Brad Stultz found himself facing the latter sort one afternoon this past May when a customer accidentally drove straight into the front of his Flatwoods, Ky., store.

Collaborate and Connect: How Integration Drives Modern Care ModelsTimely data flow is coming to play an ever more central role, as new patient care models such as ACOs require pharmacy to be prepared to collaborate efficiently with a range of other providers. Find out how Grane Rx and Senior LIFE are building on a partnership with integration provider BlueStep/BridgeGate Health to create the technol-ogy needed to successfully serve Programs of All-inclusive Care for the Elderly (PACE) sites in Pennsylvania.

www.computertalk.com/latest

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ViewPoints

Refresher on HIPAA and HITECHMany aspects of pharmacy practice have been shaped by HIPAA and HITECH requirements. Two areas that have recently emerged as potential threats to privacy and security are phar-macy apps and pharmacist-patient interactions outside of the pharmacy counter.

features

Page 31: CT Health-System Buyers Guide 2014

31 2012 Buyers Guide

outlined fonts

Meds_On_Time_Ad_CT_pub.indd 1 5/6/10 3:44:38 PM

ASAP

Online conference registration available by visiting www.asapnet.org/registration.html.

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610/825-7783 •Fax: 610/825-7641 • www.asapnet.org

2015 Annual ConferenceJAnuAry 22 -24 The DOn CeSAr

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The ASAP conferences keep you in the mainstream of developments impacting pharmacy.

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Meet new people in the industry and catch up with old colleagues.

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Page 32: CT Health-System Buyers Guide 2014

32 ComputerTalk for Health-System Pharmacists