ct 200h - lexus · 2012 ct 200h warranty and services guide owner amenities | warranty information...

00505–12WSG–CTH PRINTED 9/11

201 2

CT 200h

WARRANTY AND SERVICES GUIDE

Owner Amenities | Warranty Information | Maintenance Requirements

THE PURSUIT OF PERFECTION.

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Your CT 200h is a gas/electric hybridvehicle that has both high-voltage DCand AC systems as well as a 12-voltsystem. Both DC and AC high voltageare very dangerous and can causepersonal injury, severe burns, electricshock and even fatal injury unless ap-propriate precautions are taken.

To avoid personal injury, please followall caution labels attached to high-volt-age parts. Do not touch or attempt toremove or replace any high-voltage(orange-colored) wiring and connec-tors. Do not touch the service plugunder the plug cover at the back of the luggage compartment.

If an accident occurs, do not touchany high-voltage wiring, connectorsor parts such as the inverter under thehood or the hybrid battery assemblyunder the rear seat.

Do not touch the potassium hydroxideelectrolyte that might spill or leakfrom the hybrid battery as the result ofan accident. If potassium hydroxideelectrolyte gets on your skin or inyour eyes, neutralize it immediatelywith a saturated boric acid solution(ratio: 80 grams boric acid to twoliters water). Seek immediate medicalattention.

If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.

Lexus recommends having mainte-nance and repairs for your vehicleperformed by an authorized Lexusdealership. To locate your nearestauthorized Lexus dealership, log on to www.lexus.com or contact LexusCustomer Satisfaction at (800)255-3987.

AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRS

SAFETY PRECAUTIONS


From everyone at Lexus, thank youfor purchasing one of our vehicles.Your Lexus is designed to deliveruncompromising luxury and perform-ance. We are committed to providingyou with an ownership experiencethat is second to none, and we lookforward to serving you in the yearsahead. Welcome to the Lexus family!

Taking Delivery of Your New LexusAs you take delivery of your new vehicle, there are some importantservices you should know about.These include:

Lexus Personalized Settings: Yourvehicle includes a variety of electronicfeatures that can be personalized toyour preferences. For example, doorscan be programmed to remain lockedwhen you shift into “Park.” See yourdealer for details.

Pre-Delivery Service: Your dealershiphas performed a thorough service toprepare your vehicle for delivery. Thisincludes initializing certain electronicfeatures, such as the tire pressurewarning system.

Scheduled Maintenance: Your vehi-cle requires maintenance every sixmonths or 5,000 miles, whichevercomes first. See page 44 for details.

Dealership Service Department:Your service department is commit-ted to helping you keep your Lexusperforming at its best. Your dealer willprovide you with the department’shours of operation, appointment procedures and information on anyspecial services.

Warranty Coverage: Your Lexus iscovered by one of the finest warran-ties in the industry. See page 15 for asummary of coverages.

Roadside Assistance: Roadside assis-tance is provided for 48 months fromyour vehicle’s in-service date, regard-less of mileage. See page 6 for details.

Again, thank you for choosing Lexus.We wish you many years of safe andpleasurable driving.

WELCOME TO THE LEXUS FAMILY

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TABLE OF CONTENTS

OWNER AMENITIES

Complimentary ServicesFirst Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Other Benefits and AssistanceQuality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

WARRANTY INFORMATION

IntroductionIf You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Your Warranties in DetailGeneral Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Your ResponsibilitiesOperation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

MAINTENANCE INFORMATION

IntroductionThe Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39.

Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1

General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Scheduled Maintenance LogDetermining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44

Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 45

Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46

Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

TABLE OF CONTENTS

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COMPLIMENTARY SERVICES

To help ensure that your ownershipexperience is pleasant, convenientand trouble-free, Lexus provides youwith a variety of complimentary ser-vices. These services are describedon the following pages. Other valu-able owner benefits are described inthe section entitled “Other Benefitsand Assistance” beginning on page 7.

First Scheduled MaintenanceService: Six Months or 5,000 Miles This complimentary service is per-formed at six months or 5,000 miles,whichever occurs first. To obtain thisservice, contact your Lexus dealer-ship. Your complimentary service willinclude these items:

• Inspect and adjust all fluid levels

• Program Lexus PersonalizedSettings, if requested

• Reset maintenance reminderlight

• Rotate tires

• Visually inspect brake pads,calipers and rotors

• Check installation of driver’sfloor mat

• Road-test vehicle

What are Lexus PersonalizedSettings?Your vehicle includes a variety ofelectronic features that can be pro-grammed to your preferences. Forexample, doors can be programmedto remain locked when you shift into“Park.” (For more information, see the“Customizable Features” section ofthe Specifications chapter in yourOwner’s Manual.) Programming ofthese features is performed once atno charge, provided you obtain theservice at the six-month/5,000-milescheduled maintenance service.Programming of some Lexus Personal-ized Settings requires special equip-ment and may be performed only byan authorized Lexus dealership.

Second ScheduledMaintenance Service: 12 Months or 10,000 Miles This complimentary service is per-formed at 12 months or 10,000 miles,whichever occurs first. To obtain thisservice, contact your Lexus dealer-ship. Your complimentary service will include these items:

• Replace engine oil with 0W-20oil; replace oil filter

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• Rotate tires




If you do the majority of your drivingunder certain special operating con-ditions, additional items are includedin this service. See the “12 Months or10,000 Miles” chart on page 48.

Loaner VehicleIf your vehicle must be kept overnightat a Lexus dealership for a warranty-covered condition that requires morethan eight hours to repair, Lexus willprovide you with a complimentaryloaner vehicle for up to five days.

Travel ProtectionLexus will reimburse for a rental carfor up to five days and for overnightlodging for up to three nights (not toexceed $200 per night) if all of thefollowing occur:

• Your vehicle becomes inopera-ble or unsafe to drive when youare more than 100 miles fromhome.

• Your vehicle’s malfunction iscaused by a warranty-coveredcondition.

• Repairs will take longer thaneight hours to complete.

To obtain reimbursement for rentalcar and lodging expenses, contact aLexus dealership service consultant.

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Roadside AssistanceLexus roadside assistance coverage is for 48 months from your vehicle’sin-service date, regardless of mileage.Coverage is provided 24 hours a day,365 days a year, for vehicles operatedin the United States, U.S. territoriesand Canada. Assistance is adminis-tered through the AmericanAutomobile Association.

Services Provided• Roadside services such as bat-

tery jump-start, tire change, fueldelivery, vehicle extrication andtowing in case of minor accident.

• Towing to the nearest Lexusdealership (or an alternate repairfacility, if necessary).

• Assistance in locating alternatetransportation and lodging.

How to Get HelpTo obtain roadside assistance, takethe following steps:

1) Call (800) 25-LEXUS (800/255-3987).

2)Have as much of the followinginformation as possible:

• 17-digit Vehicle IdentificationNumber (VIN) found on thevehicle registration paperworkand on the certification labellocated inside the driver’s door jamb

• Owner’s name and homeaddress

• Vehicle license plate number

• Location of vehicle, including the nearest major intersection

3) Wait at your vehicle or in a nearbysecure location for the roadsideassistance provider to arrive.

Additional CoverageAfter your roadside assistance cover-age expires, you may join a motorclub created exclusively for Lexusowners. Benefits include roadsideassistance coverage, a trip-planningservice and discounts on travel and dining. For further information, call(800) 25-LEXUS.

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Quality ControlYou may have noticed a few miles onthe odometer when you took deliveryof your Lexus. This mileage is a resultof the comprehensive process used toensure the quality of your vehicle. Thisprocess includes extensive inspec-tions during and after production. Thefinal inspection takes place at the sell-ing dealership and includes a road-test conducted by a trained Lexustechnician.

If you’d like to know more aboutLexus quality-control procedures, aska Lexus dealership service consultant.

Vehicle Service HistoryWhen you have your vehicle servicedat a Lexus dealership, your serviceinformation is recorded in the LexusNational Service History database.This is the first database of its kind inthe automotive industry. It can beaccessed by any Lexus dealership inthe United States — a great conven-ience if you relocate or need to haveyour vehicle serviced while traveling.

Vehicle Service AgreementsIf you plan to keep your vehicle forseveral years or if you accumulatemileage quickly, you may want to pur-chase a Lexus vehicle service agree-ment. These agreements cover the

cost of specific repairs beyond thefactory warranty period. They alsocover services such as towing, substi-tute transportation and lodging tominimize your inconvenience shouldyour vehicle require repair. Lexusvehicle service agreements are avail-able with a variety of coverageoptions. A Lexus dealership salesconsultant can help you select theplan that’s best for you.

Body RepairsIf you’re involved in a collision, youwant your vehicle to be returned to its pre-accident condition whenrepaired. That’s why it is important tomake sure repairs are made only withGenuine Lexus Parts. Some repairshops and insurance companies maysuggest using imitation or salvagedparts to save money. However, theseparts do not meet Lexus’ high stan-dards for quality, fit and corrosionresistance. In addition, imitation andsalvaged parts (and any damage orfailures they may cause) are not cov-ered by any Lexus warranty.

The best way to ensure that your vehi-cle is repaired with Genuine LexusParts is to take it to a Lexus dealer-ship. Each dealership works withselected collision repair centers thatmeet Lexus’ strict requirements for

Other Benefits and Assistance

OTHER BENEFITS AND ASSISTANCE

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OTHER BENEFITS AND ASSISTANCE

training, equipment, quality and cus-tomer satisfaction. These repair cen-ters use Genuine Lexus Parts exclu-sively in the repair of Lexus vehicles.

The Smart Key Your Lexus vehicle was made withtwo “Smart Keys” and an aluminumkey-number plate. Each Smart Keyincludes an electronic main key thathas an integrated mechanical back-upkey. The electronic key controls theremote-entry and theft-deterrent sys-tems, enables the push-button startswitch and controls the engine immo-bilizer. The mechanical key can beremoved from the electronic key andused to operate the driver’s door lock,the glove box lock and the trunk lock(if equipped).

Replacing the Key Your Lexus dealer can generatereplacement keys. Certain bonded/registered locksmiths may also beable to generate replacement keys.When ordering a new key, bring allkeys for the vehicle to your dealer-ship. If a Smart Key or the key-num-ber plate is not available, a Lexusdealer or certain locksmiths canobtain the key code from a restricted-access database. These businesses

can also access a service utility toregister the keys to the vehicle if allregistered keys have been lost.

If you lock your key in your vehicleand do not have a spare, your dealercan make a new mechanical key fromthe code on the key-number plate.Certain bonded/registered lock-smiths may also be able to generate a replacement mechanical key. If aLexus dealer is not available, pleaserefer to www.aloa.org to find a bond-ed/registered locksmith who per-forms high-security key service.

Keeping the Key Safe Replacing a Smart Key may be costly.We advise you to keep a spare SmartKey and the key-number plate in asafe place. If you record the key num-ber in more than one place, do notrecord it in a way that can be easilyidentified and associated with thevehicle. For example, don’t leave thenumber somewhere that can beaccessed by a valet. It is wise to keepa copy of the key number outside ofthe vehicle.

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Both Lexus and your Lexus dealer arededicated to serving your automotiveneeds. Your complete satisfaction isour first priority. Should you have aproblem or concern, please take thefollowing steps to ensure the quickestpossible response:

Step 1Discuss the situation with a dealershipmanager, such as the service manag-er or customer satisfaction manager.If necessary, ask the dealership owneror general manager for assistance. Inmost cases, a satisfactory solution canbe reached at this step.

Step 2If the dealership does not addressyour concern to your satisfaction, callthe Lexus Customer SatisfactionDepartment at (800) 25-LEXUS(800/255-3987). In Canada, call(800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075.

You may also write to us at:

Lexus Customer SatisfactionDepartmentP.O. Box 2991Torrance, CA 90509-2991

Whether calling or writing, pleaseprovide the following information:

• 17-digit Vehicle IdentificationNumber (VIN) found on thevehicle registration paperworkand on the certification labellocated inside the driver’s door jamb

• Current vehicle mileage

• Name of your selling and servic-ing Lexus dealerships

• Your day and evening telephonenumbers

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IF YOU NEED ASSISTANCE

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Step 3If your concern has still not beenresolved to your satisfaction, Lexusoffers additional assistance through:

National Center for DisputeSettlement (NCDS)P.O. Box 457Mt. Clemens, MI 48046(866) 272-4872

Important: You must use NCDS priorto exercising rights or seeking reme-dies available to you through a courtaction pursuant to the Magnuson-Moss Warranty Act. In addition, youmust use NCDS if you are required todo so prior to exercising certain rightsor seeking certain remedies availableunder the Lemon Laws of your state.See the Lemon Law Guide for specificrequirements applicable in your state.

However, if your state law permits andif you choose to exercise rights andseek remedies that are not created bythe Act, you need not use NCDS.

NCDS Arbitration

What is the Dispute SettlementProgram?This program consists of local profes-sionals who are trained and experi-enced in arbitration. The arbitrator(s)appointed by NCDS will arbitrateyour case by reviewing the facts youpresent; having the vehicle inspected,if necessary; and promptly renderinga fair and equitable decision.

How much will it cost?The service is provided at no cost to you. It is part of Lexus’ effort topromptly and equitably resolve yourconcerns. The decision-maker is animpartial third party. The decision ofthe arbitrator(s) is binding on Lexusbut not on you.

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What types of disputes are eligible?NCDS resolves disputes involvingLexus product reliability and warrantyperformance that arise during thegreater of 1) four years or 50,000miles from the vehicle’s in-servicedate, whichever is earlier; or 2) theapplicable provision of the Lexus NewVehicle Limited Warranty. However,NCDS will not arbitrate 1) claimsinvolving a vehicle used primarily forcommercial purposes unless theLemon Laws of your state cover vehi-cles used for commercial purposes;or 2) claims that an air bag failed todeploy or deployed when it shouldnot have; or 3) disputes regardingfires and/or accidents and/or theft.Since there are other additionalexclusions, please contact NCDS for further information on eligibilityguidelines. You must file a request for arbitration with NCDS within sixmonths of the expiration of the eligi-bility period, provided the concern or alleged defect was brought to theattention of Lexus or one of its dealersduring the eligibility period.

How long is the arbitrationprocess?The entire process — from the timeNCDS receives your request for arbi-tration to the arbitrator’s decision — is designed to take no more than 40days. A decision may be delayed if:

• You fail to provide certain infor-mation required by NCDS.

• You fail to make your vehicleavailable for inspection byNCDS in a timely manner (if an inspection is required).

How do I request arbitration?To initiate arbitration, you must com-plete an NCDS customer claim formand mail it to NCDS. A claim form is included in the Lemon Law Guidelocated in your vehicle, or you mayrequest a form by calling NCDS at(866) 272-4872. When you call,please have ready your vehicle identi-fication number (VIN), the names ofyour selling and servicing dealerships,and the current mileage on yourLexus.

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In addition to completing the cus-tomer claim form, please provideNCDS with the following information:

• Vehicle year, make, model, VIN,mileage and date of purchase.

• A brief description of your com-plaint and the actions you havetaken to resolve it.

• What action or remedy youbelieve would resolve your problem.

If you are seeking reimbursement forrepairs or incidental expenses, pleaseprovide copies of applicable receipts.

Send your request to:

National Center for Dispute SettlementP.O. Box 457Mt. Clemens, MI 48046

Upon receipt of your request, NCDSwill contact you regarding the statusof your case and supply you withadditional details about the program.

How does the arbitrationprocess work?When NCDS receives your request,it will be forwarded to the Lexus areaoffice for response.

At the request of either party or thearbitrators, NCDS may schedule atechnical inspection. This may includean inspection of the vehicle by anindependent technical expert with aLexus representative present. Thetechnical expert will forward his orher evaluation to NCDS.

An oral hearing will be held prior to a decision being rendered. At thishearing, all relevant evidence isadmissible. You and a Lexus repre-sentative will present both sides of the case to the NCDS arbitrator(s).You will each be given an equalopportunity to give testimony andprovide documents. Then you willeach be given an opportunity forrebuttal. After considering all testimo-ny and documents, the arbitrator(s)will review the applicable legal stan-dards and render a decision within 10 days.

A settlement satisfactory to all partiesmay be negotiated at any time duringthe process.

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What types of decisions are ren-dered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrated decisions are based onwhat the arbitrator(s) believe to befair and equitable after applying theappropriate legal standards. Remediesinclude but are not limited to repairs;reimbursement for repairs and inci-dental expenses, such as towing costs;and repurchase or replacement ofyour vehicle.

The decision of the arbitrator(s) isbinding on Lexus but not on you.Lexus must comply with the decisionshortly after it is rendered, usuallywithin 30 days of your acceptance of the decision. NCDS will contactyou within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner.

Are there limits to the scope of arbitrated decisions?Arbitrated decisions do not include:

• Attorney fees

• Punitive damages

• Multiple damages

• Consequential damages, otherthan incidental damages that youmay be entitled to under law

What other recourse do I have?If you are dissatisfied with the arbitra-tor’s decision or Lexus’ compliance,you may pursue any other legal reme-dies available to you, including smallclaims court. You should be awarethat the decision of the arbitrator(s) is admissible as evidence in any legalproceedings concerning your vehicle.

Is the Dispute SettlementProgram subject to change?The information in this booklet aboutthe program is correct as of the dateof printing. However, the programmay be changed without notice.Contact the Lexus CustomerSatisfaction Department at (800)255-3987 for the most current information concerning the DisputeSettlement Program.

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You have purchased one of the finestvehicles built in the world today, and itis backed by one of the finest war-ranties in the industry. This excellentwarranty coverage demonstrates notonly our confidence in Lexus vehicles,but also our commitment to everyLexus customer. We’re dedicated toensuring that you enjoy exceptionalquality, dependability and peace ofmind throughout your ownershipexperience.

To further demonstrate our commit-ment to our customers’ satisfaction,occasionally we may establish a special policy adjustment to pay forspecific repairs that are no longercovered by warranty. When we estab-lish such a policy adjustment, we maildetails to all applicable owners onrecord. That’s why it is important tosend in the card at the back of thisbooklet if you change your address or if you have purchased your Lexusfrom a previous owner.

You’ve made a wise decision to pur-chase a Lexus. Your vehicle deliversworld-class luxury and performance,

along with an unparalleled commit-ment from Lexus to ensuring your sat-isfaction. You can be confident — aswe are — that you’ll enjoy owning yourLexus as much as you enjoy driving it.

All warranty information is the latestavailable at the time of publicationand, with the exception of the emis-sion control warranties, is subject tochange without notice.

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THE LEXUS COMMITMENT

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This section of the Warranty andServices Guide describes theterms of Lexus warranty cover-age as well as general ownerresponsibilities. The section be-ginning on page 39 describesyour vehicle’s maintenancerequirements. Be sure to reviewthis information carefully, sinceproper maintenance is requiredto ensure that warranty coverageremains intact.

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Introduction 15

WARRANTY COVERAGES AT A GLANCE

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New

Vehicle Limited W

arranty

Basic

Powertrain

Specific Com

ponents

Restraint Systems

Corrosion Perforation

Defect

Performance

Performance

Long-Term D

efect

Emission C

ontrol Warranty

Federal California ✝

Specific Com

ponents

10

20

3

0

40

5

0

60

70

8

0 m

onths

10

20

3

0

40

5

0

60

70

8

0 m

onths

48

months / 5

0,0

00

miles*

36

months / 5

0,0

00

miles

72 m

onths / 70,0

00

miles

Hybrid System

9

6 m

onths / 100

,00

0 m

iles

72 m

onths / 70,0

00

miles

72 m

onths / Unlim

ited miles

24 m

onths / 24,0

00

miles

Short-Term D

efect 4

8 m

onths / 50

,00

0 m

iles*

84

months / 70

,00

0 m

iles

48

months / 5

0,0

00

miles

96

months / 8

0,0

00

miles

96

months / 8

0,0

00

miles

*Specific components m

ay have longer coverage under terms of the Powertrain W

arranty. ✝A

lso applies to Arizona, C

onnecticut, Maine, M

aryland, Massachusetts, N

ew Jersey,

Oregon, Pennsylvania, Rhode Island, Verm

ont and Washington vehicles equipped w

ith a C

alifornia Certified Em

ission Control System

. Vehicles covered by this warranty are also covered by the Federal Em

ission Control W

arranty.

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Your Warranties in Detail16

GENERAL WARRANTY PROVISIONS

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Who Is the WarrantorThe warrantor for these limited war-ranties is Lexus, a division of ToyotaMotor Sales, U.S.A., Inc., 19001 SouthWestern Avenue, Torrance, California90509-2991, a California corpora-tion.

Which Vehicles Are CoveredThese warranties apply to 2012model-year Lexus CT 200h vehiclesregistered and normally operated inthe United States, U.S. territories andCanada. Warranty coverage is auto-matically transferred at no cost tosubsequent vehicle owners.

Multiple WarrantyConditionsThis booklet contains warranty termsand conditions that may vary depend-ing on the part covered. A warrantyfor specific parts or systems, such asthe Powertrain Warranty or EmissionPerformance Warranty, is governedby the coverage set forth in that war-ranty as well as the General WarrantyProvisions.

When Warranty BeginsThe warranty period begins on thevehicle’s in-service date, which is the first date the vehicle is eitherdelivered to an ultimate purchaser,leased, or used as a company car or demonstrator.

Repairs Made at No ChargeRepairs and adjustments covered bythese warranties are made at nocharge for parts and labor.

Parts ReplacementAny needed parts replacement will bemade using new or remanufacturedparts. The decision whether a partshould be repaired or replaced will bemade by the servicing Lexus dealer-ship and/or Lexus. Parts scheduled tobe replaced as required maintenanceare warranted until their first replace-ment only.

Note: Lexus remanufactured partsmeet or exceed all factory standardsfor safety, quality and reliability.

2012 CT200h_9-38c 8/17/11 11:17 PM Page 16

Your Warranties in Detail 17

LimitationsThe performance of necessaryrepairs and adjustments is the exclu-sive remedy under these warrantiesor any implied warranties. Lexus doesnot authorize any person to create forit any other obligation or liability inconnection with this vehicle.

Any implied warranty of merchant-ability or fitness for a particular purpose is limited to the duration of these written warranties. Somestates do not allow restrictions on howlong an implied warranty lasts, so thislimitation may not apply to you.

Your Rights Under State LawThese warranties give you specificlegal rights. You may also have otherrights that vary from state to state.

GENERAL WARRANTY PROVISIONS

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Basic WarrantyThis warranty covers repairs andadjustments needed to correctdefects in materials or workmanshipof any part supplied by Lexus, subjectto the exceptions indicated under“What Is Not Covered” on pages19–20.

Coverage is for 48 months or50,000 miles, whichever occurs first,with the exception of wheel alignmentand wheel balancing, which are cov-ered for 12 months or 20,000 miles,whichever occurs first.

Hybrid System WarrantyThis warranty covers repairs neededto correct defects in materials or work-manship of the components listedhere and supplied by Lexus, subject tothe exceptions indicated under “WhatIs Not Covered” on pages 19–20:

• Battery control module (batteryvoltage sensor)

• Hybrid battery

• Hybrid control module (powermanagement control module)

• Inverter with converter

Coverage is for 96 months or 100,000miles, whichever occurs first.

Powertrain WarrantyThis warranty covers repairs neededto correct defects in materials orworkmanship of any component listedhere and supplied by Lexus, subject tothe exceptions indicated under “WhatIs Not Covered” on pages 19–20.

Coverage is for 72 months or70,000 miles, whichever occurs first.

EngineCylinder block and head and all internal parts, timing belt and cover,flywheel, oil pan, water pump, fuelpump, engine mounts, engine controlcomputer, seals and gaskets.

TransmissionFront motor/generators, case and all internal parts, mounts, seals andgaskets.

Front-Wheel-Drive SystemAxle shaft, hub, bearings, seals andgaskets.

Rear-Wheel-Drive SystemRear motor/generator, differentialcarrier assembly, axle carrier, axlecase, axle bearing, axle shaft, sealsand gaskets.

Restraint Systems WarrantyThis warranty covers repairs neededto correct defects in materials or

WHAT IS COVERED AND HOW LONG


NEW VEHICLE LIMITED WARRANTY

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2012 CT200h_9-38c 8/17/11 11:17 PM Page 18

workmanship of any seatbelt or airbag system supplied by Lexus, subjectto the exceptions indicated under“What Is Not Covered” on pages19–20.

Coverage is for 72 months or70,000 miles, whichever occurs first.

For vehicles sold and registered inKansas, the warranty for seatbelts andrelated components is 10 years,regardless of mileage.

Corrosion PerforationWarrantyThis warranty covers repair orreplacement of any original bodypanel that develops perforation fromcorrosion (rust-through), subject tothe exceptions indicated under “WhatIs Not Covered” on pages 19–20.

Coverage is for 72 months, regard-less of mileage.

For information on how to protectyour vehicle from corrosion, see thesection entitled “Service Proceduresand Specifications — Body” in theOwner’s Manual.

TowingWhen your vehicle is inoperable dueto failure of a warranted part, towingservice to the nearest authorizedLexus dealership is covered.

This warranty does not cover damageor failures resulting directly or indi-rectly from any of the following:

• Fire, accidents or theft

• Abuse or negligence

• Misuse — for example, racing or overloading

• Improper repairs

• Alteration or tampering, includ-ing installation of non-GenuineLexus Accessories

• Lack of or improper mainte-nance, including use of fluidsother than those specified in the Owner’s Manual

• Installation of non-GenuineLexus Parts

• Airborne chemicals, tree sap,road debris (including stonechips), rail dust, salt, hail, floods,wind storms, lightning and otherenvironmental conditions

• Water contamination

WHAT IS NOT COVERED



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This warranty also does not cover thefollowing:

TiresTires are covered by a separate war-ranty provided by the tire manufac-turer. See page 34.

Normal Wear and TearNoise, vibration, cosmetic conditionsand other deterioration caused bynormal wear and tear.

Maintenance Expense*Normal maintenance services such as engine tune-ups; replacement offluids and filters; lubrication; cleaningand polishing; replacement of sparkplugs and fuses; and replacement ofworn wiper blades, brake pads/liningsand clutch linings.

Vehicles With Altered OdometerFailure of a vehicle on which theodometer has been altered so thatactual vehicle mileage cannot bereadily determined.

Vehicles With Unknown VehicleIdentification NumberAny vehicle for which the original factory-assigned vehicle identificationnumber cannot be determined.

Salvage or Total-Loss VehiclesAny vehicle that has ever been issueda “salvage” title or similar title underany state’s law; or has ever beendeclared a “total loss” or equivalent by a financial institution or insurer,such as by payment for a claim in lieuof repairs because the cost of repairsexceeded the cash value of the vehi-cle. This exclusion does not apply tothe emission control warranties.

Incidental DamagesIncidental or consequential damagesassociated with a vehicle failure. Suchdamages include but are not limitedto inconvenience; the cost of trans-portation, telephone calls and lodg-ing; the loss of personal or commer-cial property; and the loss of pay orrevenue.



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*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.

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If a dispute arises regarding your warranty coverage, please follow the steps described on pages 9–1 0. Please note that you must use theNational Center for DisputeSettlement before seeking remediesthrough a court action pursuant to theMagnuson-Moss Warranty Act. Youmay also be required to use theNational Center for DisputeSettlement before seeking remediesunder the Lemon Laws of your state.For the requirements applicable toyour state, see the appropriate pageof the Lemon Law Guide located inyour vehicle.

DISPUTE RESOLUTION



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Disclaimer of ExtraExpenses and DamagesThe performance of necessaryrepairs and adjustments is theexclusive remedy under this war-ranty or any implied warranty.Lexus does not authorize anyperson to create for it any otherobligation or liability in connec-tion with this vehicle. Lexus shallnot be liable for incidental orconsequential damages resultingfrom breach of this written war-ranty or any implied warranty.

Any implied warranty of mer-chantability or fitness for a partic-ular purpose is limited to theduration of this written warranty,except in states where this limita-tion is not allowed.

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Emission Defect WarrantyLexus warrants that your vehicle:

• Was designed, built andequipped to conform at the timeof sale with applicable federalemissions standards.

• Is free from defects in materialsand workmanship that maycause the vehicle to fail to meetthese standards.

Federal regulations require that thiswarranty be in effect for two years or24,000 miles from the vehicle’s in-service date, whichever occurs first.However, under the terms of the BasicWarranty, Lexus provides coverage of four years or 50,000 miles, which-ever occurs first. Specific componentsmay have longer coverage under theterms of the Powertrain Warranty.Additionally, components marked“8/80” in the parts list on pages23–24 have coverage of eight yearsor 80,000 miles, whichever occursfirst.

Emission PerformanceWarrantySome states and localities have estab-lished vehicle inspection and mainte-nance (I/M) programs to encourageproper vehicle maintenance. If anEPA-approved I/M program is inforce in your area, you are eligible for Emission Performance Warrantycoverage.

Under the terms of the EmissionPerformance Warranty and federalregulations, Lexus will make all nec-essary repairs if both of the followingoccur:

• Your vehicle fails to meet appli-cable emissions standards asdetermined by an EPA-approvedemissions test.

• This failure results or will result insome penalty to you — such as afine or denial of the right to useyour vehicle — under local, stateor federal law.

This warranty is in effect for two yearsor 24,000 miles from the vehicle’s in-service date, whichever occursfirst. Additionally, componentsmarked “8/80” in the parts list onpages 23–24 have coverage of eightyears or 80,000 miles, whicheveroccurs first.

WHAT IS COVERED AND HOW LONG


FEDERAL EMISSION CONTROL WARRANTY

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These warranty obligations do notapply to failures or noncompliancecaused by:

• The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.

• The use of replacement parts notequivalent in quality or design tooriginal equipment parts.

Provisions under the “What Is NotCovered” section of the New VehicleLimited Warranty also apply to thiswarranty.

Air Conditioning System• Compressor

• Condenser

• Evaporator

• Associated parts

Air/Fuel Metering System• Air/fuel ratio feedback control

system

• Electronic fuel injection systemcomponents

– Airflow sensor

– Engine control module (8/80)

– Throttle body

– Other components

Air Induction System• Intake manifold and intake air

surge tank

Catalyst System• Catalytic converter and

protector (8/80)

• Constricted fuel filler neck

• Exhaust manifold

• Exhaust pipe (manifold to cata-lyst and/or catalyst to catalyst)

WARRANTY PARTS LISTWHAT IS NOT COVERED



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8/80 = Covered for eight years or 80,000 miles,whichever occurs first.

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Evaporative Control System• Charcoal canister

• Diaphragm valve

• Fuel filler cap

• Fuel tank

Hybrid System• Battery control module (battery

voltage sensor) (8/80)*

• Battery thermistor

• Generator

• Hybrid battery*

• Hybrid battery junction block

• Hybrid control module (powermanagement control module)(8/80)*

• Inverter with converter*

• Motor

• System main relay and batterycurrent sensor

Ignition System• Distributor and internal parts

• Ignition coil and ignitor

• Ignition wires

• Spark plugs†

Positive Crankcase Ventilation(PCV) System

• Oil filler cap

• PCV valve or orifice

Other Parts Used in SystemsListed

• Data link connector (8/80)

• Hoses, clamps, fittings, tubingand mounting hardware

• Malfunction indicator light andbulb (8/80)

• Pulleys, belts and idlers

• Sealing gaskets and devices

• Sensors, solenoids, switches andvalves



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8/80 = Covered for eight years or 80,000 miles, whichever occurs first.*Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first.†Warranted until first required maintenance under terms of the California Emission Control Warranty.

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You are responsible for performanceof the required maintenance indicatedin the Owner’s Manual and this guide.Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, any failure ornoncompliance caused by lack ofmaintenance is not covered by thiswarranty.

When maintenance and repairs arepaid for by you, these services maybe performed by you or by any auto-motive service provider you choose.Lexus will not deny a warranty claimsolely because you used a serviceprovider other than a Lexus dealer-ship for maintenance and repairs.However, any failure or noncompli-ance caused by improper mainte-nance or repairs is not covered by this warranty.

To ensure optimum performance andmaintain the quality built into yourvehicle’s emission control systems,Lexus recommends the use ofGenuine Lexus Parts when servicingor repairing the systems.

Warranty coverage is not dependentupon the use of any particular brandof replacement parts and you mayelect to use non-Genuine LexusParts for maintenance and repairs.However, use of replacement partsthat are not equivalent in quality toGenuine Lexus Parts may impair theeffectiveness of the emission controlsystems.

If you use replacement parts that havemaintenance or replacement sched-ules different from those of GenuineLexus Parts, you must follow the main-tenance and replacement schedulesfor the parts you are using. In addition,you should ensure that such parts arewarranted by their manufacturers tobe equivalent to Genuine Lexus Parts.

REPLACEMENT PARTSMAINTENANCE



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If your vehicle fails an EPA-approvedemissions test, you may make a claimunder the Emission PerformanceWarranty. To do so, take your vehicleto an authorized Lexus dealership andpresent a copy of the emissions testreport. Also, take your maintenancerecords in case they are needed.

If your claim qualifies for coverage,the dealership will repair your vehiclewithin 30 days (unless a shorter peri-od is required by law). If your claim isdenied, Lexus will notify you in writingof the reason within the same period.If we fail to do so, we will repair yourvehicle free of charge. The onlyexceptions allowed are when yourequest or agree to a delay, or when adelay is caused by factors beyond thecontrol of Lexus or the dealership.

For information on how to obtainservice under the Emission DefectWarranty, see page 37, “ObtainingWarranty Service.”

If you have questions or concernsabout your vehicle’s federal emissionwarranty coverage, please follow thesteps described on pages 9–1 0. In thecase of the Emission PerformanceWarranty, you may also request infor-mation from or report complaints to:

U.S. Environmental ProtectionAgencyVehicle Programs & ComplianceDivision (6405J)Attn: Warranty Complaints401 M Street SWWashington, D.C. 20460

IF YOUR VEHICLE FAILSAN EMISSIONS TEST

IF YOU HAVEQUESTIONS



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Vehicles equipped with aCalifornia Certified EmissionControl System that are regis-tered and operated in Californiaor any state that adoptsCalifornia emission warrantyprovisions are also covered bythe California Emission ControlWarranty (see page 28).Arizona, Connecticut, Maine,Maryland, Massachusetts, NewJersey, Oregon, Pennsylvania,Rhode Island, Vermont andWashington are the other statesto which the California EmissionControl Warranty currentlyapplies.

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We (the dealership) want you to knowthat at the time your new Lexus vehi-cle is being delivered:

1) On the basis of written notificationfurnished by Lexus, we have knowl-edge that the vehicle is covered byan EPA Certificate of Conformity.

2)We have visually inspected thoseemission control devices or por-tions thereof that are visible withoutremoving or adjusting any compo-nents or systems, emissions-relatedor otherwise. On the basis of thisinspection, there are no apparentdeficiencies in the installation ofemission control devices by Lexus.(For purposes of this certificate,“emission control devices” is limitedto devices installed on a vehicle forthe sole or primary purpose of con-trolling emissions and which werenot in general use before 1968.)

3)We have performed all emissioncontrol system preparationsrequired by Lexus prior to the saleof the vehicle as set forth in Lexus’current pre-delivery service manual.

4)Except as may be provided inParagraph 5, if this vehicle fails anEPA-approved emissions test with-in three months or 4,000 miles(whichever comes first) of deliveryto the ultimate purchaser, and thevehicle has been maintained and

used in accordance with the writteninstructions for proper mainte-nance and use, Lexus will remedythe nonconformity free of chargeunder the terms of the EmissionPerformance Warranty.

5)If vehicle was used as a companycar or demonstrator, check boxand complete the following:

■■ The vehicle with which this state-ment is delivered was placed intoservice as a company car ordemonstrator prior to delivery.The Emission PerformanceWarranty period commenced onthe date the vehicle was firstplaced into service, which was

Month Day Year

Note: The dealership makes no repre-sentation or warranty that the emissioncontrol system or any part thereof iswithout defect or that the system willperform properly. The EmissionPerformance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manu-facturer.

This statement is required by section207 of the Clean Air Act (42 U.S.C.7541) and the EPA regulations issuedthereunder.

DEALER CERTIFICATE



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____________________________________

Dealership name

____________________________________

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The California Air Resources Board(CARB) and Lexus are pleased toexplain the emission control systemwarranty for your 201 2 vehicle. InCalifornia, new motor vehicles mustbe designed, built and equipped tomeet the state’s stringent anti-smogstandards. CARB regulations requirethat Lexus must warrant the emissioncontrol system on your vehicle for thetime periods indicated on the nextpage, provided there has been noabuse, neglect or improper mainte-nance of your vehicle.

Your emission control system mayinclude parts such as the fuel injectionsystem, ignition system, catalytic con-verter and engine computer. Alsoincluded may be hoses, belts, connec-tors and other emissions-relatedassemblies.

Where a warrantable condition exists,Lexus will repair your vehicle at nocost to you, including diagnosis, partsand labor.

YOUR WARRANTYRIGHTS ANDOBLIGATIONS


CALIFORNIA EMISSION CONTROL WARRANTY

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Vehicles equipped with aCalifornia Certified EmissionControl System that are regis-tered and operated in Californiaor any state that adoptsCalifornia emission warrantyprovisions are covered by thiswarranty. Arizona, Connecticut,Maine, Maryland, Massachusetts,New Jersey, Oregon, Pennsyl-vania, Rhode Island, Vermontand Washington are the otherstates to which this warranty cur-rently applies. Vehicles coveredby this warranty are also coveredby the Federal Emission ControlWarranty (see page 22).

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1) For three years or 50,000 miles,whichever occurs first:

• If your vehicle fails a smog-checktest, all necessary repairs andadjustments will be made byLexus to ensure that your vehiclepasses the test. This is yourEmission Control System PERFORMANCE WARRANTY.

• If an emissions-related part listedon pages 23–24 is defective, thepart will be repaired or replacedby Lexus. This is your SHORT-TERM Emission Control SystemDEFECT WARRANTY. Note: Under the terms of theBasic Warranty, Lexus providescoverage of four years or50,000 miles, whichever occursfirst. Specific components mayhave longer coverage under the terms of the PowertrainWarranty.

2)For seven years or 70,000 miles,whichever occurs first:

• If an emissions-related part listedon pages 30–31 is defective, thepart will be repaired or replacedby Lexus. This is your LONG-TERM Emission Control SystemDEFECT WARRANTY.

You are responsible for performanceof the required maintenance indicatedin the Owner’s Manual and this guide.Lexus recommends that you retain allreceipts covering maintenance onyour vehicle, but Lexus cannot denywarranty coverage solely for the lackof receipts or your failure to ensurethe performance of all scheduledmaintenance.

You are responsible for presentingyour vehicle to a Lexus dealership assoon as a problem exists. The warran-ty repairs should be completed in areasonable amount of time, not toexceed 30 days.

You should also be aware that Lexusmay deny you warranty coverage ifyour vehicle or a part has failed due to abuse, neglect, improper mainte-nance or unapproved modifications.

If you have any questions regardingyour warranty rights and responsibili-ties, you should contact the LexusCustomer Satisfaction Department at(800) 255-3987 or the CaliforniaAir Resources Board, Mobile SourceControl Division, at 9528 TelstarAvenue, P.O. Box 8001, El Monte,CA 91734-8001.

OWNER’S WARRANTYRESPONSIBILITIES

MANUFACTURER’SWARRANTY COVERAGE



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These warranty obligations do notapply to failures or noncompliancecaused by:

• The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.

• The use of replacement parts notequivalent in quality or design tooriginal equipment parts.

Provisions under the “What Is NotCovered” section of the New VehicleLimited Warranty also apply to thiswarranty.

The parts listed here are covered forseven years or 70,000 miles from thevehicle’s in-service date, whicheveroccurs first.

Air Conditioning System• Compressor with motor

• Condenser

• Evaporator

• Expansion valve no. 1

Air/Fuel Metering System• Engine control computer

(engine control module)

• Fuel pump

• Throttle body

Air Induction System• Intake manifold and intake air

surge tank

Catalyst System• Exhaust front pipe (including

catalytic converter)

• Exhaust manifold

Evaporative Control System• Charcoal canister

• Fuel tank

WHAT IS NOT COVERED

PARTS LIST: LONG-TERMEMISSION DEFECTWARRANTY



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2012 CT200h_9-38c 8/17/11 11:21 PM Page 30

Hybrid System• Battery control module (battery

voltage sensor)

• Hybrid battery*

• Hybrid battery junction block(including system main relay)

• Hybrid control module (powermanagement control module)*

• Inverter with converter*

• Transaxle (including motor andgenerator)

Ignition System• Knock sensor

You are responsible for performanceof the required maintenance indicatedin the Owner’s Manual and this guide.Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, any failure ornoncompliance caused by lack ofmaintenance is not covered by thiswarranty.

When maintenance and repairs arepaid for by you, these services maybe performed by you or by any auto-motive service provider you choose.Lexus will not deny a warranty claimsolely because you used a serviceprovider other than a Lexus dealer-ship for maintenance and repairs.However, any failure or noncompli-ance caused by improper mainte-nance or repairs is not covered by this warranty.

MAINTENANCE



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*Covered under the Hybrid System Warranty for eight years or 100,000 miles,whichever occurs first.

2012 CT200h_9-38c 8/17/11 11:21 PM Page 31

To ensure optimum performance and maintain the quality built into your vehicle’s emission control sys-tems, Lexus recommends the use ofGenuine Lexus Parts when servicingor repairing the systems.

Warranty coverage is not dependentupon the use of any particular brandof replacement parts and you mayelect to use non-Genuine LexusParts for maintenance and repairs.However, use of replacement partsthat are not equivalent in quality toGenuine Lexus Parts may impair theeffectiveness of the emission controlsystems.

If you use replacement parts that havemaintenance or replacement sched-ules different from those of GenuineLexus Parts, you must follow the main-tenance and replacement schedulesfor the parts you are using. In addition,you should ensure that such parts arewarranted by their manufacturers tobe equivalent to Genuine Lexus Parts.

If your vehicle fails a smog-check test,you may make a claim under theEmission Performance Warranty. Todo so, take your vehicle to an autho-rized Lexus dealership and present a copy of the smog-check test report.Also, take your maintenance recordsin case they are needed.

If your claim qualifies for coverage,the dealership will repair your vehiclewithin 30 days (unless a shorter peri-od is required by law). If your claim isdenied, Lexus will notify you in writingof the reason within the same period.If we fail to do so, we will repair yourvehicle free of charge. The onlyexceptions allowed are when yourequest or agree to a delay, or when a delay is caused by factors beyondthe control of Lexus or the dealership.

For information on how to obtainservice under the Emission DefectWarranty, see page 37, “ObtainingWarranty Service.”

REPLACEMENT PARTSIF YOUR VEHICLE FAILSA SMOG-CHECK TEST



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If a Lexus dealership is unable tocomplete repairs on your vehiclewithin 30 days, you may have therepairs made under Lexus’ provisionsfor emergency warranty repairs. Seepage 37 for details.

If you have questions or concernsabout your vehicle’s California emis-sion warranty coverage, please followthe steps described on pages 9–1 0.You may also request informationfrom or report complaints to:

California Air Resources BoardMobile Source Control DivisionP.O. Box 8001El Monte, CA 91734-8001(800) 242-4450

IF YOU HAVEQUESTIONSREPAIR DELAYS



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The tires that come as original equip-ment on your vehicle are warrantedby their manufacturer and not Lexus.Please refer to the tire warranty state-ment included with the owner infor-mation in your vehicle.

To obtain warranty service for a tire,take the tire to an authorized dealerof the tire manufacturer. (Refer toyour local phone directory for dealerlocations.) Your Lexus dealer mayalso be able to assist you in obtainingwarranty service from the manufac-turer.

For additional warranty information or service assistance, contact the tiremanufacturer directly.

Michelin North AmericaOne Park Way SouthP.O. Box 19001Greenville, SC 29602(800) 847-3435

OBTAINING WARRANTY SERVICE

ORIGINAL EQUIPMENTTIRE MANUFACTURERS


TIRE LIMITED WARRANTY

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You are responsible for ensuring thatyour Lexus is operated and main-tained according to the instructions in the Owner’s Manual and the“Maintenance Information” section of this guide.

You should keep detailed records ofvehicle maintenance, since undersome circumstances they may berequired for warranty coverage.These records should include date ofservice, mileage at time of serviceand a description of service per-formed and/or parts installed. Foryour convenience, maintenance logsare included in the “MaintenanceInformation” section of this guide. Ifyou sell your vehicle, you should giveyour maintenance records to the newowner.

Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, damage orfailures caused by lack of propermaintenance are not covered underwarranty.

You may have maintenance per-formed on your vehicle by any quali-fied person or facility. However, Lexusrecommends having maintenanceperformed by an authorized Lexusdealership.

Lexus dealership technicians are spe-cially trained to maintain and repairLexus vehicles. They stay current onthe latest service information throughLexus technical bulletins, service pub-lications and training courses. Manyare also certified through the LexusCommitment to Perfection Certifica-tion Program, which requires special-ized, state-of-the-art training as wellas rigorous exams through bothLexus and the National Institute forAutomotive Service Excellence.

You can be confident you’re gettingthe best possible service for yourvehicle when you take it to a Lexusdealership. Plus, a Lexus dealershipwill always use Genuine Lexus Partsdesigned specifically for your vehicle.

WHERE TO GO FOR MAINTENANCE

GENERALINFORMATION

Your Responsibilities 35

OPERATION AND MAINTENANCE

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Warranty coverage is not dependentupon the use of any particular brandof replacement parts. However, Lexusrecommends using only GenuineLexus Parts when you need to replacea part on your vehicle. Like all Lexusproducts, Genuine Lexus Parts arebuilt to the highest standards of quali-ty, durability and performance. Theyare also designed to fit your vehicle’sexact specifications.

Your Lexus dealership maintains anextensive inventory of Genuine LexusParts to meet your vehicle serviceneeds. And because it is linked elec-tronically to Lexus Parts DistributionCenters, the dealership has quickaccess to any parts it may not have in stock.

Genuine Lexus Parts are covered bytheir own warranty (see your dealerfor details) or the remainder of anyapplicable New Vehicle LimitedWarranty, whichever is longer. Non-Genuine Lexus Parts, or any damage or failures resulting from their use,are not covered by any Lexus war-ranty.

REPLACEMENT PARTS

Your Responsibilities36

OPERATION AND MAINTENANCE

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In the United States, U.S.Territories and CanadaTo obtain warranty service in theUnited States, U.S. territories orCanada, take your vehicle to anauthorized Lexus dealership. If yourvehicle cannot be driven, contact yournearest Lexus dealership for towingassistance. You do not have to pay fortowing to the nearest Lexus dealer-ship if your vehicle is inoperable dueto failure of a warranted part.

Outside the United States,U.S. Territories and CanadaIf you are using your vehicle outsidethe United States, U.S. territories andCanada and need warranty service,contact a local Lexus dealership.Please note, however, that your vehi-cle may not be repaired free ofcharge because the local Lexus dis-tributor may have no obligation toprovide warranty service for yourvehicle, and/or your vehicle may notcomply with local regulatory or envi-ronmental requirements.

If your vehicle is inoperable or unsafeto drive and there is no Lexus dealer-ship reasonably available to makerepairs, you may perform the repairsyourself or have them performed byanother automotive service provider.Lexus will reimburse you for any ofthe repairs that are covered by war-ranty. To receive reimbursement,present to an authorized Lexus deal-ership your paid repair invoices and

EMERGENCY REPAIRSBY GEOGRAPHICREGION

Your Responsibilities 37


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Lexus recommends having main-tenance and repairs for your CT 200h performed by anauthorized Lexus dealership. Tolocate your nearest authorizedLexus dealership, log on towww.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.

Maintenance and repairs notperformed by an authorizedLexus dealership should be per-formed by a qualified technicianfollowing procedures in Lexusservice and repair publications.

Please refer to the importantsafety precautions found on the inside front cover of thisbooklet.

2012 CT200h_9-38c 8/17/11 11:23 PM Page 37

any parts that were removed from thevehicle. You will be reimbursed forwarranted parts at the manufacturer’ssuggested retail price and warrantedlabor at a geographically appropriatehourly rate multiplied by Lexus’ rec-ommended time allowance for therepair.

If your vehicle requires emergencyrepair, Lexus assumes no liability for subsequent failures caused byimproper repairs or the use of non-Genuine Lexus Parts unless you havethe vehicle properly repaired in atimely manner. To ensure that warran-ty coverage remains intact, have yourvehicle inspected by an authorizedLexus dealership as soon as possibleafter an emergency repair.

Your Responsibilities38


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Introduction

THE IMPORTANCE OF SCHEDULED MAINTENANCE

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39

Regular maintenance is essential to obtaining the highest level of per-formance, safety and reliability fromyour Lexus. It can also enhance yourvehicle’s resale value. This section of the Warranty and Services Guideis designed to help you make sureyour vehicle receives proper andtimely maintenance. It includes factory-recommended maintenanceguidelines as well as logs in which todocument your vehicle’s maintenancehistory.

In addition to scheduled maintenance,your Lexus requires ongoing generalmaintenance such as fluid checks andvisual inspections. These proceduresare listed on pages 42–43 of thisbooklet and described in detail in

the “Maintenance” section of theOwner’s Manual.

It is especially important to checkyour vehicle’s engine oil once amonth and to regularly replace theengine oil and oil filter. Failure to doso can cause oil starvation and/or oilgelling, which can result in severedamage to your vehicle and requirecostly repairs that are not covered bythe New Vehicle Limited Warranty.

With proper maintenance and care,your vehicle will last longer and deliv-er more dependable, economicalperformance. Follow this booklet’srecommendations and you’ll enjoymaximum reliability and peace ofmind from your Lexus for many yearsto come.

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Introduction

MAINTENANCE AND LEXUS WARRANTY COVERAGE

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Maintaining your vehicle according tothe recommendations in this bookletis required to ensure that your war-ranty coverage remains intact. Youshould keep detailed records of vehi-cle maintenance, including date ofservice, mileage at time of serviceand a description of service and/orparts installation performed. Themaintenance logs in this booklet are agood place to record this information.If you sell your vehicle, be sure to giveyour maintenance records to the newowner.

Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, damage orfailures caused by lack of propermaintenance are not covered underwarranty.

Maintenance and repair services maybe performed by you or by any auto-motive service provider you choose.Lexus will not deny a warranty claimsolely because you used a service

provider other than a Lexus dealer-ship for maintenance and repairs.However, damage or failures causedby improper maintenance or repairsare not covered under warranty.

Your dealer may recommend morefrequent maintenance intervals ormore maintenance services thanthose listed in the scheduled mainte-nance log. These additional servicesare not required to maintain your war-ranty coverage. Ask your dealer foran explanation of any recommendedmaintenance not included in thescheduled maintenance log.

For a complete description ofLexus warranty coverages, seepages 16–33 of this booklet.

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Introduction

LEXUS DEALERSHIP SERVICE

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41

To ensure that your vehicle receivesfirst-quality service and factory-authorized parts, Lexus recommendshaving maintenance performed by an authorized Lexus dealership. Tolocate your nearest authorized Lexusdealership, log on to www.lexus.comor contact Lexus Customer Satisfac-tion at (800) 255-3987.

Lexus dealership technicians areexperts in the maintenance and repairof Lexus vehicles. They stay currenton the latest service informationthrough Lexus technical bulletins,service publications and trainingcourses. Many are also certifiedthrough the Lexus Commitment toPerfection Certification Program,which requires specialized, state-of-the-art training as well as rigorousexams through both Lexus and theNational Institute for AutomotiveService Excellence.

Additionally, when you have yourvehicle serviced at a Lexus dealer-ship, your service information isrecorded in the Lexus NationalService History database. This is thefirst database of its kind in the auto-motive industry. It can be accessed by

any Lexus dealership in the U.S. — agreat convenience if you relocate orneed to have your vehicle servicedwhile traveling.

You can be confident you’re gettingthe best possible service for yourvehicle when you take it to a Lexusdealership. Don’t trust your invest-ment to anything less than a team ofLexus specialists.

Maintenance and repairs notperformed by an authorizedLexus dealership should be per-formed by a qualified technicianfollowing procedures in Lexusservice and repair publications.

Please refer to the importantsafety precautions found on the inside front cover of thisbooklet.

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Introduction

GENERAL MAINTENANCE AND REGULAR USE

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42

In addition to scheduled maintenance,your Lexus hybrid vehicle requiresongoing general maintenance such asfluid checks and visual inspections.The recommended guidelines forinspections are listed below. Pleaserefer to the “Maintenance” section ofthe Owner’s Manual for a detaileddescription of inspection procedures.

Every 30 DaysAt least once every 30 days, performthese inspections:

• Check engine oil level using the dipstick

• Visually check engine/invertercoolant level on the see-through reservoir

• Visually check brake fluid levelon the see-through reservoir

• Check level of windshield washer fluid

• Check tire pressure

• Check tires for damage and wear


After a Car Wash • Check installation of driver’s

floor mat

Every Several Months

If the vehicle is parked for a long time,the hybrid battery will discharge grad-ually. To keep the hybrid battery ingood condition, drive the vehicle atleast once every several months for atleast 30 minutes or ten miles. If thehybrid battery becomes fully dis-charged and the vehicle will not starteven with a jump-start to the 12-voltbattery, contact your Lexus dealership.

If You Run Out of FuelTake all precautions to prevent thehybrid vehicle from running out offuel. If you do run out of fuel, add fuelto the fuel tank before trying to restartthe vehicle or continuing to drive.

When Cleaning the Interior • Remove dirt and dust with a

vacuum cleaner. Wipe dirty sur-faces with a soft cloth dampenedwith warm water.

• When cleaning leather interior,remove dirt and dust with a vacuum cleaner. Using a sponge,apply a small amount of neutralwool detergent mixed in water,rubbing in a circular motion.Wipe off any excess detergentand let leather dry in an open-airlocation.

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Introduction

GENERAL MAINTENANCE AND REGULAR USE

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43

• When cleaning carpet, removedirt and dust with a vacuumcleaner. Apply a foaming-typecarpet cleaner with a sponge orbrush, allowing cleaner to workfor a few minutes to loosen dirt.Continue by rubbing carpet in acircular motion. Wipe off anyexcess cleaner with a clean cloth.If any dirt remains, repeat process.Best results are obtained bykeeping the carpet as dry as possible.

When Cleaning the Exterior• Working from top to bottom,

apply lots of low-pressure waterto the body, wheel wells andunderside of vehicle to removedirt and dust. Wash the vehiclebody using a soft sponge or cotton cloth with mild car-washsoap. Rinse off with water.

• If water does not bead on a cleanvehicle surface, apply car waxusing a soft cotton cloth whenthe body of the vehicle is cool.

When Cleaning the Wheels• Wait for hot wheels to cool

before getting wheels wet.

• Using a soft sponge or cottoncloth, apply same mild car-washsoap as used for the vehiclebody. Quickly rinse off withwater. Using a soft cotton cloth,apply same car wax as used forthe vehicle body.

Maintaining Charge for 12-Volt BatteryThe following tips will help you keepyour vehicle’s 12-volt battery fullycharged:

• Drive vehicle at least weekly

• Operate accessories with vehicle in “READY” mode

• When parking, make sure alldoors (including luggage com-partment door) are closed andlights are turned off

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Scheduled Maintenance Log

SCHEDULED MAINTENANCE LOG

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Determining YourMaintenance Interval:Months vs. MileageLexus recommends obtaining sched-uled maintenance for your vehicleevery six months or 5,000 miles,whichever occurs first.

For example:

• If at six months you have drivenless than 5,000 miles, youshould obtain maintenance at sixmonths; don’t wait until 5,000miles.

• If you drive 5,000 miles in lessthan six months, you shouldobtain maintenance at 5,000miles; don’t wait until six months.

Be sure to keep an eye on yourmileage so that you obtain mainte-nance when recommended. If you area low-mileage driver, mark your cal-endar to remind yourself to obtainmaintenance every six months.

Special OperatingConditionsIn addition to standard maintenanceitems, vehicles that are driven underspecial operating conditions requirefurther maintenance service. Thesespecial operating conditions, whichput added demands on a vehicle,include:

• Driving on dirt roads or on dustyroads

• Repeated trips of less than fivemiles in temperatures below 32° F or 0° C

• Extensive idling and/or low-speed driving for long distances,such as police, taxi or door-to-door delivery use

If you drive primarily under anyof the conditions noted, youshould replace the engine oiland oil filter every six months or5,000 miles. Some of thesespecial operating conditionsrequire other maintenance items;these items are indicated in eachmaintenance chart.

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If you drive only occasionally underany of the special operating condi-tions noted, it is not necessary to change the oil every six months or5,000 miles or to perform the addi-tional services listed in the charts. Thisadded maintenance is required only ifyou drive primarily under any of thespecial operating conditions.

Complimentary FirstScheduled MaintenanceService: Six Months or 5,000 MilesLexus provides your first scheduledmaintenance service at no charge.The service is performed at sixmonths or 5,000 miles, whicheveroccurs first. To obtain this service,contact your Lexus dealership. Yourcomplimentary service will includethese items:

• Inspect and adjust all fluid levels

• Program Lexus PersonalizedSettings, if requested


• Rotate tires




What are Lexus PersonalizedSettings?Your vehicle includes a variety ofelectronic features that can be pro-grammed to your preferences. Forexample, doors can be programmedto remain locked when you shift into“Park.” (For more information, see the“Customizable Features” section ofthe Specifications chapter in yourOwner’s Manual.) Programming ofthese features is performed once atno charge, provided you obtain theservice at the six-month/5,000-milescheduled maintenance service.Programming of some Lexus Personal-ized Settings requires special equip-ment and may be performed only byan authorized Lexus dealership.

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Complimentary SecondScheduled MaintenanceService: 12 Months or 10,000 MilesLexus also provides your secondscheduled maintenance service at nocharge. The service is performed at12 months or 10,000 miles, whichev-er occurs first. To obtain this service,contact your Lexus dealership. Yourcomplimentary service will includethese items:

• Replace engine oil with 0W-20oil; replace oil filter


• Rotate tires




If you do the majority of your drivingunder certain special operating con-ditions, additional items are includedin this service. See the “12 Months or10,000 Miles” chart on page 48.


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NOTES

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Scheduled Maintenance Log48

6 Months or 5,000 Miles1

❏ Inspect and adjust all fluid levels

❏ Program Lexus Personalized Settings, ifrequested

❏ Reset maintenance reminder light

❏ Rotate tires

❏ Visually inspect brake pads, calipers and rotors

❏ Check installation of driver’s floor mat

❏ Road-test vehicle

Note: If you drive primarily under certain specialoperating conditions, you should also replace theengine oil with 0W-20 oil and replace the oil filter.See page 44 for conditions that apply. Some con-ditions require additional maintenance. See below.

If you drive primarily under this special operating condition, performthese additional items:

Driving on dirt roads or on dusty roads:

❏ Inspect axle shaft boots

❏ Inspect ball joints and dust covers

❏ Inspect engine air filter

❏ Inspect steering linkage and boots

❏ Tighten nuts and bolts on chassis

Date: ________ Mileage: ________

12 Months or 10,000 Miles2

❏ Replace engine oil with 0W-20 oil; replace oil filter


❏ Rotate tires











Date: ________ Mileage: ________

1This service, excluding maintenance required for special operating conditions, is complimentary when performed by anauthorized Lexus dealership.

2This service is complimentary when performed by an authorized Lexus dealership.

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Scheduled Maintenance Log 49

18 Months or 15,000 Miles❏ Inspect and adjust all fluid levels

❏ Replace Smart Key battery


❏ Rotate tires




❏ Inspect the following:___Axle shaft boots

___Ball joints and dust covers

___Body

___Brake lines and hoses

___Engine coolant (see page 70)

Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operatingconditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 forconditions that apply. Some conditions require additional maintenance. See below.

If you drive primarily under this special operating condition, perform these additionalitems:




___Exhaust pipes and mountings

___Inverter coolant (see page 70)

___Rack and pinion assembly

___Steering linkage and boots

Date: ___________________________ Mileage: __________________________

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24 Months or 20,000 Miles❏ Replace engine oil with 0W-20 oil; replace

oil filter


❏ Rotate tires













❏ Rotate tires




Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should alsoreplace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additionalmaintenance. See below.








Date: ________ Mileage: ________ Date: ________ Mileage: ________

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36 Months or 30,000 Miles❏ Replace engine oil with 0W-20 oil; replace oil filter


❏ Rotate tires

❏ Replace air conditioner filter

❏ Replace brake fluid

❏ Replace engine air filter



___Body


___Brake rotor thickness and runout



___Fuel lines and connections, fuel tank bandand fuel tank vapor vent system hoses




___Fuel tank cap gasket




___Transmission for signs of leakage





Date: ___________________________ Mileage: __________________________

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❏ Rotate tires













oil filter


❏ Rotate tires












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❏ Rotate tires






___Body












Date: ___________________________ Mileage: __________________________

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oil filter


❏ Rotate tires













❏ Rotate tires













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___Body














❏ Rotate tires




Date: ___________________________ Mileage: __________________________

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❏ Rotate tires













oil filter


❏ Rotate tires












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❏ Rotate tires






___Body












Date: ___________________________ Mileage: __________________________

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oil filter


❏ Rotate tires













❏ Rotate tires













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___Body








___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses






❏ Rotate tires




Date: ___________________________ Mileage: __________________________

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❏ Rotate tires













oil filter


❏ Rotate tires

❏ Replace engine coolant (see page 70)












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❏ Rotate tires






___Body











Date: ___________________________ Mileage: __________________________

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oil filter


❏ Rotate tires












❏ Inspect engine coolant (see page 70)


❏ Rotate tires













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❏ Replace spark plugs1



___Body




___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses










❏ Rotate tires




1Required under the terms of the Emission Control Warranty.

Date: ___________________________ Mileage: __________________________

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❏ Rotate tires













oil filter



❏ Rotate tires












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❏ Rotate tires






___Body











Date: ___________________________ Mileage: __________________________

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oil filter


❏ Rotate tires














❏ Rotate tires













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❏ Replace engine coolant (see page 70)

❏ Replace inverter coolant (see page 70)





___Body












❏ Rotate tires




Date: ___________________________ Mileage: __________________________

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EXPLANATION OF MAINTENANCE ITEMS

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The following descriptions are provid-ed to give you a better understandingof the maintenance services thatshould be performed on your vehicle.The scheduled maintenance log indi-cates at which time/mileage intervalseach service should be performed.Please note that many maintenanceservices should be performed only by a qualified technician.

Air Conditioner FilterReplace at specified intervals. Morefrequent replacement may be re-quired when driving in dusty condi-tions, heavy traffic areas, urban areas,desert areas or dirt roads. Refer toyour Owner’s Manual for servicedetails.

Axle Shaft BootsCheck the axle shaft boots andclamps for cracks, deterioration anddamage. Replace any damaged partsand, if necessary, repack the grease.A qualified technician should performthese operations.

Ball Joints and Dust CoversCheck the suspension and steeringlinkage ball joints for looseness anddamage. Check all dust covers fordeterioration and damage. A qualifiedtechnician should perform theseinspections.

Battery: 12-Volt (AuxiliaryBattery)The original-equipment 12-volt battery, located on the right side ofthe luggage compartment, is a sealed, maintenance-free special-applicationbattery that is different from a conventional automotive battery.Replacement batteries are availablefrom your Lexus dealership.

Battery: Hybrid (TractionBattery)The hybrid battery is a NiMH (nickelmetal hydride) compact, high-outputbattery. This battery does not requireregular maintenance. However, if thevehicle is parked for a long time, thehybrid battery will discharge gradual-ly. To keep the hybrid battery in goodcondition, drive the vehicle at leastonce every several months for at least 30 minutes or 10 miles. If the hybridbattery becomes fully discharged andthe vehicle will not start even with a

For further information on maintenance services that youcan perform yourself, see themaintenance sections of yourOwner’s Manual.

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jump-start to the 12-volt battery, con-tact your Lexus dealership.

Any repairs to the hybrid battery orhybrid system should be performedby a qualified technician followingprocedures in Lexus service andrepair publications. Please refer tothe important safety precautions onthe inside front cover of this booklet.

Body InspectionVisually check for corrosion, scratch-es and other damage. Check outerbody panels, inner panels of the hoodand doors, and underneath the vehi-cle. Apply touch-up paint to any chipsand scratches or have them repairedby a qualified technician.

Brake FluidReplace using fluid type specified in your Owner’s Manual. A qualifiedtechnician should perform this operation.

Brake Lines and HosesVisually inspect for proper installation.Check for chafing, cracks, deteriora-tion and signs of leakage. Replace any deteriorated or damaged parts. A qualified technician should performthese operations.

Brake Pads, Calipers and RotorsCheck brake pads and rotors forexcessive wear; check brake rotorsfor runout. Check brake calipers forfluid leakage. A qualified technicianshould perform these inspections.

Driver’s Floor Mat• Only use the driver’s floor mat

designed specifically for themodel and model year of yourvehicle, such as Lexus Genuinefloor mats.

• Always properly secure the dri-ver’s floor mat using the retaininghooks.

• Never install another floor maton top of the existing driver’sfloor mat.

• Never install the driver’s floormat upside down.

Engine Air FilterCheck for excessive dirt, damage andoiliness. Replace if necessary.

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Engine and Inverter CoolantsWhen inspecting, visually check theengine and inverter coolant levels on the see-through reservoirs. Addcoolant as necessary. When replac-ing, drain the cooling systems andrefill with coolant. Always useGenuine Toyota Super Long-LifeCoolant or similar high-quality non-silicate, non-amine, non-nitrate, non-borate ethylene-glycol coolant withlong-life hybrid organic acid technol-ogy (i.e., a combination of low phos-phates and organic acids). A qualifiedtechnician should perform theseoperations. Please refer to theimportant safety precautions on theinside front cover of this booket.

Check the radiator and condenser for blockage by leaves, dirt or insectsand clean if necessary. Also check the hose connections for corrosionand condition of installation.

Note: Initial replacement of enginecoolant is at 120 months/100,000miles. Replace every 60 months/50,000 miles thereafter. Initialreplacement of inverter coolant is at 180 months/150,000 miles.Replace every 60 months/50,000miles thereafter.

Engine Oil and Oil FilterReplace the oil filter and drain andrefill the engine oil at specified inter-vals. SAE 0W-20 oil is the bestchoice for good fuel economy andgood starting in cold weather. If SAE0W-20 is not available, SAE 5W-20may be used; however, it must bereplaced with SAE 0W-20 at the nextoil change. See your Lexus dealer foroil specifically formulated for yourvehicle’s engine. For instructions onhow to reset the reminder light, referto your Owner’s Manual.

Note: If you do the majority of yourdriving under any of the special oper-ating conditions indicated on page44, you should replace the engine oil and oil filter every six months or5,000 miles, regardless of the oilused or the certification of the vehicle.

Engine Valve ClearanceThe CT 200h is equipped withhydraulic valve lash adjusters thatrequire no periodic clearance inspection or adjustment.

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Exhaust Pipes and MountingsVisually inspect the exhaust pipes,muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust leakage. Tighten connec-tions and replace parts as necessary.

Fuel Lines and Connections, FuelTank Band and Fuel Tank VaporVent System HosesVisually inspect for corrosion, dam-age, cracks, and loose or leaking connections. Tighten connections and replace parts as necessary.

Fuel Tank Cap GasketVisually inspect for cracks, deterio-ration and damage and replace if necessary.

Nuts and Bolts on ChassisCheck that tightness of the seat-mounting bolts and front/rear suspen-sion-member retaining bolts matchestorque measurements specified in theRepair Manual.

Rack and Pinion AssemblyInspect the rack and pinion assemblyfor signs of leakage, damage andloose electrical connections. Tightenconnections and if you discover any

leakage or damage, have it repairedimmediately by a qualified technician.

Road TestWhile driving the vehicle, check forproper operation of engine, transmis-sion, brakes and steering. Also checkthe parking brake, and check forabnormal noise or vibration from any part of the vehicle.

Spark PlugsReplace at specified interval. Installnew plugs of the same type as origi-nally equipped (see your Owner’sManual). A qualified technician shouldperform this operation.

Steering Linkage and BootsWith the vehicle stopped, check forexcessive freeplay in the steeringwheel. Inspect the linkage for bendingand damage and the dust boots fordeterioration, cracks and damage.Replace any damaged parts. A quali-fied technician should perform theseoperations.

Timing ChainYour vehicle is equipped with a timingchain that requires no periodicinspection.

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Tire RotationSee your Owner’s Manual for tirerotation requirements. Check tirepressure and check tires for damageand uneven wear. If the vehicle isequipped with a spare tire, check thecondition and pressure of the spare.

Tire-Pressure Warning SensorsA tire-pressure sensor is mounted oneach full-size wheel. These sensors do not require periodic maintenance.When a sensor’s long-life lithium bat-tery becomes discharged, the batteryshould be replaced by a qualifiedtechnician following procedures inLexus service and repair publications.

Transmission FluidThe transmission and transmissionfluid are a completely sealed unit.Therefore, periodic checks andreplacement of the transmission fluidare not required, and there is no dip-stick on the transmission.

Inspect the transmission/front differ-ential assembly case for signs of leak-age. (The front electric motor/genera-tors do not require periodic mainte-nance.) Any service that requiresinspecting or replacing transmission/front differential fluid should be per-formed by a qualified technician fol-lowing procedures in Lexus serviceand repair publications. Please referto the important safety precautionson the inside front cover of this booklet.

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VEHICLE IDENTIFICATION

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Model

In-service date

Mileage at delivery

Selling dealership

Selling dealership phone number

Vehicle Identification Number

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Air conditioner filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68

Axle shaft boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68

Ball joints and dust covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 68

Battery: 12-volt (auxiliary battery) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43, 68

Battery: Hybrid (traction battery) . . . . . . . . . . . . . . . . . . . . . . . .inside front cover, 42, 68

Body inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69

Body repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

BrakesFluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42, 69Lines and hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69Pads, calipers and rotors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69

Complimentary servicesMaintenance services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 45–46Other services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5–6

Dispute resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9–13, 21

Driver’s floor mat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69

Emergency repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37–38

Engine air filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 69

Engine and inverter coolants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42, 48–67*, 70

Engine oil and oil filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42, 48–67*, 70

Engine valve clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Exhaust pipes and mountings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Fuel lines and connections, fuel tank band andfuel tank vapor vent system hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Fuel tank cap gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Hybrid battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .inside front cover, 42, 68

*See scheduled maintenance log for maintenance interval.

2012 CT200h_48-76a 8/17/11 11:35 PM Page 74

75

IND

EX

Inspections, general maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42–43

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Lexus Personalized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 4, 45

Loaner vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

MaintenanceAs related to warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25, 31, 35, 40Complimentary first and second services . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 45–46Explanation of maintenance items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68–72General maintenance and inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42–43Importance of maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Maintenance intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Scheduled maintenance log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67Where to obtain maintenance . . . . . . . . . . . . . . . . . . . . . . .inside front cover, 35, 41

Nuts and bolts on chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Oil change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 70

Owner responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25, 29, 31, 35–38

Parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7, 16, 25, 32, 36

Pre-delivery service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Quality control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Rack and pinion assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Road test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Roadside assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1, 6

Running out of fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .inside front cover

Service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Service history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7


2012 CT200h_48-76a 8/17/11 11:35 PM Page 75

76

IND

EX

Smog-check tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 32

Spark plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63, 71

Steering linkage and boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 71

Timing chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Tire inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Tire rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 72

Tire-pressure warning sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Tires, warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Transmission fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48–67*, 72

Travel protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Warranty coveragesBasic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18California Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28–33Corrosion perforation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Coverages at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Federal Emission Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22–27General provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16–17Hybrid system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Powertrain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Restraint systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18–19Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17, 19–21, 23, 30


2012 CT200h_48-76a 8/17/11 11:36 PM Page 76

If your name or address

has changed or if you purchased your Lexus as a used vehicle, please com

plete and mail

the attached card, even if your w

arranty coverage has expired. This w

ill enable Lexus to contact you w

ith im

portant product or safety updates concerning your vehicle. If there is no longer a card attached, please call the Lexus C

ustomer Satisfaction

Departm

ent at (8

00

) 255

-39

87.

11-TCS-05328_LexusWMG_BRC_PerfCard_1_1F_lm.indd 1 8/17/11 10:37 PM

11-TCS-05328_LexusWMG_BRC_PerfCard_1_1F_lm.indd 2 8/17/11 10:37 PM

Your CT 200h is a gas/electric hybridvehicle that has both high-voltage DCand AC systems as well as a 12-voltsystem. Both DC and AC high voltageare very dangerous and can causepersonal injury, severe burns, electricshock and even fatal injury unless ap-propriate precautions are taken.

To avoid personal injury, please followall caution labels attached to high-volt-age parts. Do not touch or attempt toremove or replace any high-voltage(orange-colored) wiring and connec-tors. Do not touch the service plugunder the plug cover at the back of the luggage compartment.

If an accident occurs, do not touchany high-voltage wiring, connectorsor parts such as the inverter under thehood or the hybrid battery assemblyunder the rear seat.

Do not touch the potassium hydroxideelectrolyte that might spill or leakfrom the hybrid battery as the result ofan accident. If potassium hydroxideelectrolyte gets on your skin or inyour eyes, neutralize it immediatelywith a saturated boric acid solution(ratio: 80 grams boric acid to twoliters water). Seek immediate medicalattention.

If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.

Lexus recommends having mainte-nance and repairs for your vehicleperformed by an authorized Lexusdealership. To locate your nearestauthorized Lexus dealership, log on to www.lexus.com or contact LexusCustomer Satisfaction at (800)255-3987.

AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRS

SAFETY PRECAUTIONS


00505–12WSG–CTH PRINTED 9/11

201 2

CT 200h

WARRANTY AND SERVICES GUIDE

Owner Amenities | Warranty Information | Maintenance Requirements

THE PURSUIT OF PERFECTION.


ct 200h - lexus · 2012 ct 200h warranty and services guide owner amenities | warranty information...

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