SIMPLICITY meets POWER

”Glasgow Nite Zones“

Integration of CCTV

Help Points

One central control room

Glasgow City Council / Case Study

Town CenTre InTerCom

GLaSGOW CITY COuNCIL

Help at the touch of a button

Project Details The Challenge

Glasgow’s substantial array of cinemas, pubs and restaurants is

legendary and provides a big draw for the 3 million tourists that visit the

former european “Capital of Culture” each year. representing a large

part of the city’s economy, Glasgow City Council recently embarked on

a project to provide this important sector with a safer environment for

both visitors and locals alike.

The answer was found in the establishment of ”nite Zone”, a partnership

project whose aim is to ensure public safety during the city centre’s peak

night time activity. To help achieve its objective, nite Zone has introduced

enhanced street lighting, improved marketing of transport options at

night, provision of transport marshals and environmental enhancements,

additional CCTV coverage, and a public Help Point network.

The challenge for the project “nite Zone” was:

To reduce the amount of Police intervention required at pub closing times

To reduce crime rates and anti-social behaviour committed in the evening

To enable clear two way communication in areas with high ambient

noise levels

The technical requirements for this project were:

Installation of a metal pillar incorporating CCTV and Intercom

Networking of all external intercoms, wirelessly and over fibre connections

Illumination of the call point when Help Point is used

Ability to transfer emergency calls from the Blochairn Control room

to Strathclyde Police

Customer

Glasgow City Council, Scotland, United Kingdom Project Type

Project called “Glasgow nite Zones” for ensuring public safety during the city centre’s peak night time activityBasic Data

Approx. 40 per cent drop in serious anti-social behaviour in the city centre of Glasgowoverall saving of around £ 500,000 a yearTechnical Data

Intercom Server Ge 700Desktop station ee 872Commend Help Points

Photos: Commend UK Ltd.

Customer’s Comment

Mr. Walter Kean Glasgow City Council

“The project‘s success is underlined with quantifiable figures showing

a 40 per cent drop in serious anti-social behaviour in the city centre.

This means less incidents for the police to deal with, and likewise,

the prosecution service hasn’t had to process these offences either –

saving resources and time.

We are already using the flexible Commend Intercom system and

Help Points network to form the basis of additional services in the city

centre, such as an automated evacuation procedure. This uses live

and recorded messages, distributed through the Intercom network to

advise the public of evacuation procedures, and provides an additional

highly beneficial feature within the flexible Commend technology we

have invested in.

Since the successful completion of our project, several other UK city

councils have also decided to implement the “nite Zone” concept

as a basis for their own services. we also intend to look into ways of

extending the solution package even further.”

The Solution

At the heart of the communication network lies the Commend

Ge 700 Intercom Server. It enables the Help Points around Glasgow

City Centre to communicate directly with the control room in Blochairn.

There is also the ability to expand other Commend Help Point sites and

network them to the system – which was already demonstrated during

this project.

To complement the installed Intercom and CCTV solution, a flashing

beacon is activated when the Help Points are used, alerting taxi and

bus marshals in the vicinity to an incident. As a result not only are the

control room staff able to alert the emergency services if an incident

arises, they know that immediate aid is going to the caller.

The solution of project “Nite Zone” at a glance:

Key:1. Intercom Server Ge 7002. Central Control room - Blochairn3. Intercom pillar4. Intercom pillar

5. Help Points in the parks6. Police box Help Point7. Police and night time revellers

Key:

3

4

5

2

7

6

GE 700IntercomServer

1

Blochairn Control Room

1. Intercom Server GE 700

2.

‘Metal Mickey’ style pillar3.

Help Points in the parks

4.

Police box Help Point

5.

Police and night time revellers

6.

Central Control Room - Blochairn

‘Metal Mickey’ style pillar

7.

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