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N a t i o n a l C h e n g c h i U n i v e r s i t y 國立政治大學企業管理學系 碩士學位論文 指導教授:黃秉德 博士 中小企業策略性企業社會責任(CSR) 創新模式之研究-以台灣醫療產業為例 研究生:黃貞瑜 中華民國一○○年六月

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  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    (CSR)

    -

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    (CSR)CSR

    CSR

    CSR

    -

    CSR

    CSR

    CSR

    CSR

    CSR

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    EMBA

  • Na

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    y

    I

    ............................................................................................................... 1

    1-1 .................................................................................................... 1

    1-2 .................................................................................................... 3

    1-3 .................................................................................................... 4

    1-4 ........................................................................................ 6

    ....................................................................................................... 8

    2-1 .................................................................................... 8

    2-2 ...................................................................... 13

    2-3 .......................................................................... 35

    ..................................................................................................... 41

    3-1 .................................................................................................. 41

    3-2 .................................................................................................. 42

    3-3 .......................................................................................... 43

    3-4 .................................................................................................. 45

    ..................................................................................................... 47

    4-1 .......................................................................................... 47

    4-2 .................................................................................................. 52

    4-3 .............................................................................. 57

    4-4 ...................................................................... 59

    4-5 .................................................................................................. 68

    ................................................................................................. 79

    5-1 .................................................................................................. 79

    5-2 .......................................................................................... 80

    5-3 .................................................................................................. 82

    5-4 .......................................................................................... 84

    ..................................................................................................................... 85

    ..................................................................................... 90

  • Na

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    II

    2-1- 1 ....................................................................... 11

    2-2- 1 CSR ................................................................. 25

    2-2- 2 CSR ..................................................... 28

    2-2- 3 ........................................................... 34

    3-4- 1 ................................................................................ 44

    4-1- 1 ................................................................ 49

    4-1- 2 ............................................................................... 50

    4-3- 1 ........................................................... 52

    4-3- 2 ....................................................................... 54

    4-3- 3 ........................................................................... 56

    4-3- 4 ................................................................... 57

  • Na

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    III

    2-1- 1 ................................................................................ 13

    2-2- 1 E.S.C.S .......................................................................................... 15

    2-2- 2 ........................................................................................ 16

    2-2- 3 ................................................................ 19

    2-2- 4 - .............................................. 21

    2-2- 5 - .............................................. 22

    2-3- 1 CSR ........................................................... 39

    3-1- 1 ................................................................................................ 42

    3-4- 1 ............................................................................................... 46

    4-1- 1 .................................................................... 47

    4-4- 1 ............................................................ 61

    4-4- 2 ........................................................... 62

  • Na

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    1

    1-1

    (WBCSD) Bjrn Stigson

    (Business cannot succeed in a society

    that fails)

    (Michael E. Porter)

    2009 (Harvard Business Review)(McKinsey &

    Company)

  • Na

    t iona l Chengch i U

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    rsi t

    y

    2

    (Corporate Social ResponsibilityCSR)

  • Na

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    rsi t

    y

    3

    CSR CSR

    CSR

    !

    1-2

    CSR

    CSR

    CSR

    CSR

  • Na

    t iona l Chengch i U

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    rsi t

    y

    4

    2011 1 (Michael E. Porter)(Harvard

    Business Review)

    CSR

    CSR

    2011

    CSR

    CSR

    CSR

    CSR

    !

    1-3

    2010 11

    (ISO) CSR

  • Na

    t iona l Chengch i U

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    rsi t

    y

    5

    97.91% 75.82%

    CSR

    (

    ) CSR

    2008 CSR

    CSR

    CSR

    CSR

  • Na

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    rsi t

    y

    6

    CSR

    CSR

    CSR

    CSR

    CSR

    CSR

    CSR

    1-4

    CSR

    CSR ?

    CSR

  • Na

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    7

    ?

    CSR

    (1) CSR

    ?

    (2) CSR

    CSR

  • Na

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    8

    2-1

    2-1-1

    (Corporate Social ResponsibilityCSR)

    19

    (Corporate Citizenship)(Partnership) CSR

    (Hamann and Acutt 2003255)

    (Sustainable Development)

    (Triple Bottom Line)

    (David 200128)

    (Financial)

    (Environment)

    (Social)

  • Na

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    y

    9

    (

    2008 CSR

    1980

    1990 (New York Times)

    (Nike)

    (Anti-sweatshop)

    CSR

    Porter & Linde (1995)

    (Frederick1986)

  • Na

    t iona l Chengch i U

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    rsi t

    y

    10

    CSR

    CSR

    CSR

    2-1-2 CSR

    (Stakeholderas)

    ( 2005a15)

    Freeman(1984)

    Carroll and Buchholtz20039

    200439

    Werther and Chandler (2005)

    (

    )()

    (

    (WBCSD) CSR

  • Na

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    y

    11

    2-1-1

    2-1- 1

    (NGO)(NPO)

    (Stakeholders)

    (

    2007)

    2-1-3 CSR

    CSR

    CSR

    CSR

  • Na

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    y

    12

    CSR Porter(2006)

    CSR

    CSR

    CSR

    (2007)

    UNIDO(2002)

    (2008) Cottrill(1990)

    CSR

    CSR

    CSR

    2-1-1

  • Na

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    13

    2-1- 1

    Corporate Social Responsibility- Implications for Small and Medium

    Enterprises in Developing Countries, United Nations Industrial Development

    Organization(2002)

    2-2

    2-2-1 CSR

    (WBCSD) Bjrn Stigson

    (Business cannot succeed in a

    society that fails)

    NPO/NGO

  • Na

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    14

    (2008)

    CSR CSR

    Porter(2006)

    CSR

    CSR

    CSR

    CSR

    (2005)

    Werther

    and Chandler (2005) CSR 2-2-1 ---

    (Environmental-Strategy-Competency-Structure, ESCS Framework)

    CSR

  • Na

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    15

    2-2- 1 E.S.C.S

    (2006)

    4037-50

    (Filter)

    (

    2006)

    (Environment)

    (Strategy)

    (Competencies)

    (Structure)

    CS

    R

  • Na

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    16

    CSR

    CSR

    CSR (Werther and Chandler2005)

    2009

    CSR

    2-2-2()

    CSR

    2-2- 2

    Marc J. Epstein (2009)

    (

    )

    1

    2

    3

    1

    2 3

  • Na

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    17

    (

    )()()

    CSR CSR

    CSR

    CSR

    CSR CSR

    CSR

    CSR

    2-2-2 CSR

    CSR Smith(1994)(The

    New Corporate Philanthropy)

    (2008)

    Porter2006CSR(Strategic CSR)

    CSR

  • Na

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    18

    CSR

    CSR

    CSR

    Fisher, Geenen, Jurcevic, Clintock and Davis (2009) Porter CSR

    CSR

    CSR

    Werther and Chandler (2005) CSR 2-2-3

    CSR

    (

    )() CSR

    CSR

    CSR

    CSR

    (2006)

  • Na

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    19

    2-2- 3

    (2006)

    4037-50

    2-2-3 CSR

    (Value Chain)

    CSR

    Porter(2006)

    CSR

  • Na

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    20

    CSR

    2-2-4

    ()

    ()

    ()

    ()

    (

    )

    (

    )

    (

    )

    (

    )

    (

    )

  • Na

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    21

    2-2- 4 -

    Michael E. Porter & Mark R. Kramer (2006)

    -48

    Porter(2006)

    CSR

    CSR

    2-2-5

  • Na

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    22

    2-2- 5 -

    Michael E. Porter & Mark R. Kramer (2006)

    -49

    CSR

    (

    )

    (

    )

    (

    )

    ( Nuevo

    )

    Urbi

  • Na

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    23

    CSR

    CSR

    (2010)

    CSR

    CSR

    2-2-4 CSR

    (

    ) CSR

    CSR

    (Perrini2007)

  • Na

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    y

    24

    Lepoutre & Heene (2006)

    CSR

    Fisher, Geenen, Jurcevic, Clintock and Davis (2009)

    ()

    CSR

    CSR

    CSR CSR

    CSR

    (Jenkins 2006, Lepoutre & Heene 2006, Murillo & Lozano 2006)

    CSR

  • Na

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    25

    2-2- 1 CSR

    CSR, Corporate Social Responsibility by Jenkins, H, 2004,51.

    CSR

    CSR

    CSR

    CSR

  • Na

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    26

    CSR

    CSR

    CSR

    2-2-5 CSR

    Porter(2006)

    CSR

    CSR

    CSR

    CSR

    (Social

    Agenda)

    CSR

  • Na

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    y

    27

    CSR

    CSR

    CSR

    CSR

    (2010)

    2-2-2 CSR

    CSR

    CSR

    (2008)

  • Na

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    28

    2-2- 2 CSR

    ISO

    (SAG-CSR) WBCSD

    Business

    ethical

    magazines

    VIEGO

    ()

    BBA

    ()

    ()

    1.

    (

    )

    2.

    ()

    3.

    (

    )

    4.

    5.

    6.

    7.

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    1.

    2.

    3.

    4.

    5.

    6.

    1.

    2.

    3.

    4.

    5.

    1.

    2.

    3.

    4.

    5.

    (2007)

    34-35

    CSR

  • Na

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    y

    29

    Sven Khne (2008)

    CSR CSR

    Murillo & Lozano (2006)

    CSR

    CSR

    2-2-6 CSR

    Porter(2006) CSR

    CSR

  • Na

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    y

    30

    (Stanford Global Supply Chain Management

    Forum)

    CSR CSR

    CSR

    ODMOEM

    CSR

    CSR

  • Na

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    y

    31

    CSR

    (2010) CSR

    Porter CSR

    CSR

    Murillo & Lozano(2006) CSR CSR

    CSR

  • Na

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    y

    32

    Porter(2010)

    (Clusters)

    CSR

    (Nespresso)

    2004

    AAA

    AAA

    CSR

    AAA

    (Rainforest Alliance)

  • Na

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    y

    33

    CSR 2006 (IFC)

    500,000 AAA

    CSR Porter(2011)

    2009

    CSR CSR

    CSR ( 2-2-3)

    CSR

  • Na

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    rsi t

    y

    34

    2-2- 3

    (Wachovia Corporation)

    (Avon Products)

    (Environmental Defense Fund)

    Marc J. Epstein (2009)

    CSR

  • Na

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    rsi t

    y

    35

    CSR

    CSR

    2-3

    2-3-1 CSR

    CSR

    2000

    CSR (

    2008) CSR

    CSR CSR

    CSR

    (2007)

    CSR 1994

    CSR

    CSR

    CSR

    2003 CSR

    2005

    CSR

  • Na

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    rsi t

    y

    36

    CSR

    2007

    CSR

    CSR

    CSR

    2011

    CSR

    CSR

    CSR CSR

    CSR CSR

    CSR CSR

    CSR

    CSR

  • Na

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    37

    CSR

    CSR

    (Responsive CSR)

    (Strategic CSR)(2009)

    Raynard & Forstater (2002)

    CSR

    CSR

    CSR

    2-3-2 CSR

    98

    97.91% 75.82%

  • Na

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    rsi t

    y

    38

    CSR

    2005

    CSR

    2010 8

    2008 CSR

  • Na

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    rsi t

    y

    39

    2-3-1

    2-3- 1 CSR

    CSR

    /

    /

    /

    /

    /

  • Na

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    y

    40

    CSR

    CSR

    CSR

    CSR

    CSR CSR

    (2008)

    CSR

    CSR

  • Na

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    y

    41

    3-1

    CSR

    CSR

    CSR

    CSR

    CSR

    Porter(1990)

    CSR CSR

  • Na

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    y

    42

    CSR 3-1-1

    3-1- 1

    3-2

    CSR

    ()

    ()

    CSR

  • Na

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    rsi t

    y

    43

    3-3

    CSR

    CSR

    2009

    352 ()

    344 97.73%

  • Na

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    rsi t

    y

    44

    CSR

    (EMBA)

    -

    ISO 9002

    SGS

    3-3-1

    3-3- 1

    CSR

  • Na

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    rsi t

    y

    45

    CSR

    CSR

    3-4

    3-4-1

  • Na

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    rsi t

    y

    46

    3-4- 1

    1.

    CSR

    2.

    3. &

    CSR

    4.

    CSR

    5. &

    6.

    8.

    9.

    7. &

  • Na

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    47

    4-1

    4-1-1

    1986

    1998

    ISO 9002

    ISO 9001 ISO 13485

    4-1- 1

  • Na

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    rsi t

    y

    48

    1992

    1992

    1995

    -

    8700 2010 77100

    250

    -

    26

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    49

    ( 4-1-1)

    4-1- 1

    FM

    PTA

    Impeddance

    REM

    Soundfield

    Octoscope Video System

    Hearing Aid Analyzer

    4-1-2

    ( 4-1-2)

    1976

  • Na

    t iona l Chengch i U

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    rsi t

    y

    50

    4-1- 2

    (

    )

    SCI

    2010 600

    900 4100

    http://zh.wikipedia.org/wiki/%E5%8F%B0%E7%81%A3http://zh.wikipedia.org/w/index.php?title=%E9%86%AB%E5%AD%B8%E4%B8%AD%E5%BF%83&action=edit&redlink=1
  • Na

    t iona l Chengch i U

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    rsi t

    y

    51

    180 300

    1984

    1985

    CSR

    CSR

    CSR

    CSR

    CSR

  • Na

    t iona l Chengch i U

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    rsi t

    y

    52

    CSR

    4-2

    4-2-1

    2010 ( 4-2-1)

    107 6,293 36

    10.88 11 7,103

    4-2- 1

    / %

    2003 365,394 79,466 91,820 78,498 45,672

    2004 380,762 85,400 96,792 81,593 47,524

    2005 388,577 89,862 99,535 84,294 49,677

    2006 400,254 96,623 103,946 87,160 51,759

    2007 402,983 104,282 108,856 91,044 54,319

    2008 397,920 109,835 111,623 93,346 55,569

    2009 396,652 116,899 115,322 95,375 56,928

    2010 387,369 120,776 117,103 96,565 55,603

    2010 35.99% 11.22% 10.88% 8.97% 5.17%

    100 7

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    53

    -

    70 75

    ( 4-2-2)

  • Na

    t iona l Chengch i U

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    rsi t

    y

    54

    4-2- 2

    90

    70 89

    55 69

    560 920

    4-2-2

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    55

    1950

    -(Cochlear Implant)

    1957

    2003

    1985

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    56

    4-2- 3

    1790 Volta

    1957

    Djoumo

    1972 House Urban

    1984 Clark (Nucleus)22

    1985

    4-2-3

    1980

    1985

    1990

  • Na

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    rsi t

    y

    57

    ()()

    4-2- 4

    4-3

    (1)

    1984 Clark (Nucleus)22

    (Cochlear implant)

    1985

    1989

    1990 4

    1991 Nucleus 22 24

    1992 (Nucleus device)

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    58

    1992

    (2)

    (3)

    ( 4-3-1)

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    59

    4-3- 1

    ()

    ()

    10,000 5,000

    20,000 10,000

    4-4

    4-4-1

    1985

    1986

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    60

    1998

    2004

    2006

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    61

    ( 4-4-1)

    4-4- 1

    1998

    /

    /

    /

    vmp4xu04vmp4xu04

  • Na

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    rsi t

    y

    62

    4-4-2

    4-4- 2

    ()

    vmp4xu04vmp4xu0

    100%

  • Na

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    rsi t

    y

    63

    ( 4-4-1)

    4-4- 1

    2010.12

    2010.10

    2010.06 -

    2009.12 -

    2009.08 ,

    2009.07 -

    2009.03

    2008.09

    2008.03

    2007.08

    2007.05

  • Na

    t iona l Chengch i U

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    rsi t

    y

    64

    ( 4-4-2)

    4-4- 2

    /

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    65

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    66

    4-4-2

    2003

    2004

    2005

    2006

  • Na

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    rsi t

    y

    67

    2010

    4-4- 3

    1992

    27

    1993

    1995 (Nucleus device)

    1998

  • Na

    t iona l Chengch i U

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    rsi t

    y

    68

    2003

    2004 200

    2005

    2006 14750

    2008

    2010 14750 1600

    213

    2011

    4-5

  • Na

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    rsi t

    y

    69

    Porter2010

    4-5-1

    CSR

    (1)

    1998

    30% 40% 5% 2010

    44.96%

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    70

    (2)

    2003

    2010

    37.24%

    4-5-2

    CSR

    (1)

  • Na

    t iona l Chengch i U

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    rsi t

    y

    71

    30 50

    80%

    2011 3 2006 552

    ( 4-5-1)

    ()

    ( 4-5-2)

  • Na

    t iona l Chengch i U

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    rsi t

    y

    72

    4-5- 1 2006

    (2007 )

    (2010 )

    54.75% 32.81%

    21.49% 61.76%

    22.17% 3.85%

    1.59% 1.85%

    100% 100%

    4-5- 2 2006

    129 29.19%

    133 30.09%

    156 35.29%

    24 5.43%

    442 100%

    (2)

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    120

    ()

    ( 4-5-3)

  • Na

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    4-5- 3

    ,

    28%

    ,

    33%

    ,

    62%

    ,

    82%

    ,

    90%

    0% 20% 40% 60% 80% 100%

  • Na

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    (3)

    2003

    (4)

    2004

    301

  • Na

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    76

    2010

    ( 4-5-4)

    4-5- 4

    (5)

    2005

  • Na

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    2010

    CSR

    CSR

    CSR

    ()

    CSR

    4-5-1

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    78

    4-5- 1 CSR

    ()

    ()

    ()

  • Na

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    79

    5-1

    Porter 2006 CSR CSR

    CSR

    CSR CSR

    CSR

    CSR

    (1) CSR

    CSR

    (2) CSR

    CSR

  • Na

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    5-2

    (Unilever) Patrick Cescau 2007

    CSR

    CSR

    CSR

    CSR

    (1) CSR

    CSR

    CSR

    CSR

    CSR

  • Na

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    CSR

    CSR

    CSR

    (2)

    CSR

    CSR CSR

    CSR

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    (3)

    CSR

    5-3

    CSR

  • Na

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    83

    CSR

    CSR CSR

    CSR

    CSR CSR

    CSR

    CSR

  • Na

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    5-4

    CSR

    CSR

    CSR CSR

    CSR

    CSR

    CSR

    CSR

  • Na

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    rsi t

    y

    85

    1. (2010)

    2. (2008)

    3. (2007)

    (EMBA)

    4. (2008)

    (AMBA)

    5. (2008)-

    6. (2004)-

    7. (2007)

    8. (2008)

    9. () (2009) (Marc J. Epstein)

    10. (2007)

    11. (2007)2007

    2515268-273

    12. (2010)

    1-8

  • Na

    t iona l Chengch i U

    nive

    rsi t

    y

    86

    13. (2006)

    4037-50

    14. (2005)

    2424-28

    15. (2008) CSR WTO 465-67

    16. (2009)CSRWTO274-75

    17. (2011) 2011 205127-131

    18. Michael E. Porter & Mark R. Kramer (2006)-

    2-19

    19. Michael E. Porter & Mark R. Kramer (2011)

    1-17

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    y

    87

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    89

    1. http://www.moi.gov.tw/stat/index.aspx

    2. http://csr.moea.gov.tw/main.asp

    3. http://www.wbcsd.org/

    4. http://www.cgmh.org.tw/index.htm

    5. http://www.hearingaid.com.tw/index.htm

    6. http://www.cif.org.tw/

    7. http://www.chfn.org.tw/index.aspx

    8. http://www.nwlhif.org.tw/

    9. http://www.moeasmea.gov.tw/mp.asp?mp=1

    http://www.moi.gov.tw/stat/index.aspxhttp://csr.moea.gov.tw/main.asphttp://www.hearingaid.com.tw/index.htmhttp://www.cif.org.tw/http://www.chfn.org.tw/index.aspxhttp://www.nwlhif.org.tw/http://www.moeasmea.gov.tw/mp.asp?mp=1
  • Na

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    90

    (CSR)

    EMBA-

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