csg international corporate brochure
TRANSCRIPT
© 2011 CSG Systems International, Inc.
CORPORATE OVERVIEW
1 © 2011 CSG Systems International, Inc.
CONTENTSWELCOME TO CSG INTERNATIONAL
CSG’S FOOTPRINT
CSG’S CORPORATE VALUES
THE CSG DIFFERENCE
CSG’S APPROACH TO MONETIZING THE CUSTOMER EXPERIENCE
CSG’S SOLUTIONS
CSG’S PROFESSIONAL SERVICES
CORPORATE RESPONSIBILITY
CSG IN ACTION
CSG’S PORTFOLIO SUMMARY
CSG’S GLOBAL CLIENT BASE
CSG OFFICES
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“CSGInternationalisproudofitsheritageasatrustedpartnertomanyoftheworld’slargestcommunicationserviceproviders,andthattrustisbuiltoncollaboration,innovation,andabroadsuite ofprovenandagilesolutionsandservices.”
Peter Kalan, Chief Executive Officer
2 © 2011 CSG Systems International, Inc.
WELCOME TO CSG INTERNATIONALAs one of the world’s largest and most established business support solutions providers, CSG International has helped hundreds of companies streamline and scale operations, adapt products and services to meet customer demands, and address the challenges and opportunities brought about by change.
Our goal is to help you generate revenue, maximize customer value, and manage your business more efficiently–whether you are a broadband operator in New York, a content provider in Singapore, or a mobile provider in São Paulo.
As a trusted partner and industry veteran, CSG empowers your business with:
• An extensive portfolio of market-leading solutions and services to support your business objectives, including revenue management, content management and monetization, customer interaction management, as well as analytics and intelligence.
• Industry knowledge and expertise across a wide range of vertical markets—including cable television and direct broadcast satellite, fixed-line and mobile telecommunications, financial services, utilities, media and entertainment, and more.
• Flexible solution delivery models to fit your individual business objectives, including on-premise software, service bureau, and managed services, all delivered and supported by our global professional services team.
• Experience in deploying solutions in emerging, established and mature markets worldwide for more than 25 years. That experience directly translates into a keen understanding of meeting your business’ individual needs based on your specific business goals.
We know time is of the essence.
Marketsarechangingrapidly.Revenue
opportunitiesebbandflowquickly.Customers
demandmoreofyouinreturnforloyalty.And
theservicesandtechnologiesthatsupport
themareincreasinglycomplex.Youarenot
aloneinthisdynamicmarketplace.
CSGisheretohelpyouacceleratebusiness–
anywhere.
With a proliferation of new services, devices and content, businesses must deliver a consistent, personalized service experience while meeting and exceeding revenue expectations and efficiently managing costs.
From incremental additions to fundamental transformations, CSG helps you best leverage your technology investments to support your business needs today and into the future. CSG International helps you accelerate business—anywhere.
3 © 2011 CSG Systems International, Inc.
Our global footprint gives us a distinct advantage in the marketplace because:
• We have deep expertise in the industry vertical markets we serve, and we leverage that expertise to benefit the businesses we support every day with our solutions.
• Our regional presence enables us to keenly understand the challenges and opportunities that you face in your respective geographic market.
• Our new clients benefit from our experiences gleaned from successful engagements delivered around the world.
CSG’S FOOTPRINT
Corporate Headquarters Regional Offices
NORTH AMERICAAtlanta, GABloomfield, NJ�Burlington, MAChicago, IL�Coppell, TX�Crawfordville, FL�Edmonton, AlbertaEnglewood, COMarkham, OntarioOmaha, NE Oxnard, CASan Antonio, TX�Westminster, CO
SOUTH AMERICASão Paulo, Brazil
AFRICACape Town, South Africa
AUSTRALIABrisbaneMelbourne
EUROPE & MIDDLE EASTBeirut, L�ebanonDubai, United Arab EmiratesGalway, IrelandHamburg, GermanyMilan, ItalyMoscow, RussiaParis, FranceWarsaw, PolandWoking, United Kingdom
ASIABangalore, IndiaBangkok, ThailandBeijing, China Kuala L�ampur, Malaysia Makati City, PhilippinesMumbai, IndiaSingapore, Singapore
Withimplementationsinmorethan100
countries,CSGunderstandswhatitmeansto
thinkgloballyandactlocally.
4 © 2011 CSG Systems International, Inc.
At CSG, our commitment to your success is unwavering, and this commitment is reflected in how we develop our solutions, processes and methodologies, and how we run our business. We are passionate about helping you optimize your business in new and innovative ways while placing the highest value on integrity, honesty and respect.
Customer Focus Our commitment to our customer is reflected in what we do every day.
Open Communication Information is freely shared between individuals.
Innovation Thinking about what others haven’t to enhance results.
Performance We focus on achieving high-impact results throughout the business.
Integrity Personal and professional integrity are non-negotiable.
Respect For People People demonstrate respect for different cultures, opinions and needs of our team, customers, shareholders and community.
CSG’S CORPORATE VALUES
5 © 2011 CSG Systems International, Inc.
What makes CSG different than other solutions providers? We have the experience to deploy the right solutions to address the challenges and opportunities at hand—and we have the industry knowledge and flexibility to help companies like yours adapt when new opportunities emerge.
Our long-term customer relationships—and our extensive implementations—make us a vital partner in an industry of challenge and change.
We have the experience to help you grow your businessIn transformational markets, you need partners who can accurately assess current requirements for what is known, and to intelligently anticipate and plan for what is not. CSG International is your business partner.
Our 25-year heritage of successfully helping global blue-chip companies in periods of explosive and sustained market growth and change demonstrates our proven capabilities in helping businesses drive revenue, manage margins, and deliver positive customer experiences.
THE CSG DIFFERENCE
CSG is committed to evaluating and adopting
new technologies thatwillbringvaluetoour
clients’operations.
ForVivo,Brazil’slargestmobileoperator,
consolidationonCSGIntermediatev6included
supportforLinuxandbladetechnologywhich
broughtaboutvastsavingsinCAPEXandOPEX.
Vivowasabletoleveragethelatest,low-cost
hardwaretechnologywithoutcompromisingthe
processingperformanceneededtosupportits
rapidgrowth.High-densitybladehardware
requireslesscosttoreplace,lessspace,andless
powertooperate.
We’ve deftly helped businesses navigate the bumps in the road and carve out new paths in demonstrable ways that other companies simply cannot.
We are agile and responsive to market changes and business needs We’ve responded to a dynamic marketplace by meticulously crafting a portfolio of Business Support Solutions (BSS) and services that are tailored to fit business objectives today—and in the future.
CSG’s solutions can support any customer environment, whether for fixed/usage-based subscriber charging, pre- and post-pay models, or next-generation service platforms that enable exciting new offers in the marketplace.
Our solutions and employees are focused on client success
Helping you succeed is our passion. Our relentless, relationship-driven, customer-focused business approach is built on a foundation of respect, integrity and collaboration. We believe in working in true partnership, helping you to enable sustainable growth, create efficiencies, and deliver a differentiated service offering to your customers.
Our clients recognize and value that commitment, as evidenced by the long-term client relationships CSG enjoys, and the number of engagements we continue to win from existing and new clients.
6 © 2011 CSG Systems International, Inc.
CSG’S APPROACH TO MONETIZING THE CUSTOMER EXPERIENCE
This increasingly complex process around monetizing the customer experience is what CSG does best.
Our integrated and flexible set of solutions helps you monetize the customer experience across a vast array of touch points, enabling you to succeed in dynamic markets. CSG believes every interaction is an opportunity to identify new revenue opportunities and build customer loyalty, particularly around:
• New services where CSPs must understand consumer behaviors and consumption in real-time.
• The introduction of new technologies and Machine-to-Machine capabilities.
• The delivery of digital content to consumers across a myriad of devices, and revenue opportunities that come from direct content-to-consumer strategies.
• The use of intelligence and predictive analytics to better support the customer and unveil new revenue opportunities.
• Managing partner relationships, including complex revenue sharing agreements, in order to seize all revenue associated with partner agreements.
• Complex pricing plans based on a growing number of variables such as usage, transaction volumes, voice minutes and/or content downloads.
• The ever-increasing volume of call detail records that require collection and correlation to ensure accurate capture of revenues across all service offerings.
• New verticals where high-volume, complex revenue management capabilities are critical.
With CSG solutions at the core of your business, you can be confident in your ability to evolve product and service offerings for new markets, to rapidly adapt to new customer preferences, and to pursue new profitable paths.
Companies like yours with complex, transaction-centric business models face simultaneous opportunities and challenges: how to accurately capture, manage, generate and optimize the revenue associated with immense volumes of customer interactions, and how to best manage the intricate nature of customer relationships.
Reliance Communications, India’s leading
integrated telecommunications company
withasubscriberbaseofover55million
customers,reliesontheflexibility,scalability
andperformanceofCSGSingleviewbilling
technology,whichhasallowedRelianceto
growatveryhighratesandgainbusiness
advantagewithinthehighlycompetitiveand
fast-developingIndianmarket.Mostrecently,
ReliancehasaddedCSGContentPartner
Managementasanotherstepinevolvingits
OSS/BSSarchitectureintothenextgeneration.
7 © 2011 CSG Systems International, Inc.
Revenue ManagementAddressing business operations across a wide range of markets and service types, CSG’s Revenue Management solution portfolio enables you to maximize transaction revenues, streamline operations and costs, and support customers with a differentiated experience.
Convergent Rating and Billing The CSG Singleview suite provides an integrated customer care, billing and real-time rating and charging solution for the global marketplace. This solution is the only real-time charging, billing and customer care solution designed from the ground up for converged markets. Companies around the globe use the Singleview suite to support voice, data and content services in prepaid, post-paid or convergent business models while fully leveraging your network assets, regardless of type.
But the strength and capabilities of the Singleview suite extend beyond Telecom to other transaction-intensive markets, including Financial Services, L�ogistics and Transportation. Singleview inherently improves support and promotes optimization due to a single view of the customer across all services and transactions.
Cable and Satellite Care and Billing CSG’s billing and customer care and business optimization platform is the premier system for Cable/DBS Communication Service Providers in North America. This pre-integrated platform, delivered in a service bureau environment, is relied upon every day to support more than 60 million subscribers of convergent voice, video and data services and used by more than 40,000 customer service agents. From managing field technicians and financials to improving customer satisfaction, CSG ACP is the platform of choice for the industry’s leading providers.
Mediation and Data Management CSG Total Service Mediation (TSM) provides a comprehensive framework enabling network operators to achieve maximum efficiency with the lowest cost for all interactions between the network and other BSS applications and related processes. The TSM framework supports offline and real-time mediation requirements as well as service activation. Renowned for its high performance and exceptional throughput, TSM provides the event processing foundation to manage today’s exploding network traffic.
Wholesale Settlement and Routing CSG’s market-leading Wholesale Business Management solution is a comprehensive and powerful settlements system. It handles every kind of traffic—from simple voice to the most advanced data and content services—in a single, highly-integrated platform. It helps operators around the globe to improve profit margins, meet strict regulatory and audit compliance requirements, and comply with the broadest range of global standards.
Content Management & MonetizationThe demand for digital content is quickly outpacing historic services. Whether you’re a network operator, a content aggregator, or a content developer, CSG’s solutions can help you manage, deliver and monetize your content to help build brand loyalty and create differentiated offerings. CSG’s solutions enable you to manage subscriber preferences and offer digital content anytime, anywhere, to any device. Whatever your model—direct, subscriber, or subsidized—CSG has the right content monetization platform.
Customer Interaction ManagementEvery communication with your customers is critical to delivering a consistent, quality experience. Whatever your industry, CSG’s interaction management solutions help you deliver a unique customer experience across all touch points. CSG is an industry leader in interaction management solutions. We process more than one billion interactive voice, SMS/text, print, email, web, and fax messages each year on behalf of our clients.
Analytics & IntelligenceUnderstanding your customer is more complex than ever. With our suite of analytics and intelligence solutions and services, CSG delivers a comprehensive approach to improving the customer experience, increasing sales opportunities and optimizing your business. Whether through an engagement with Quaero—our customer engagement services agency—or by deploying our pre-packaged solutions, CSG can help you better understand your customer and take proactive action on that insight.
CSG’S SOLUTIONS
8 © 2011 CSG Systems International, Inc.
MasterCard, one of the world’s leading transaction processors and payments companies,relieson
CSGsolutionsatthecoreofitsbillinglifecyclemanagementprocess.TheCSGsolutionprovidesenhanced
billingassuranceanderrormanagementcapabilities,alongwithfastertimetomarketforanyrequired
changes.Withitssupportforflexiblepricingplansfornewpaymentbusinessmodels,andanextended
rangeofcurrentandfuturefeestructures,theCSGsolutionenablesMasterCardtomoreefficientlymeet
theneedsofitsbusinessnowandinthefuture.
9 © 2011 CSG Systems International, Inc.
CSG understands that you need—and expect—unparalleled expertise in delivering your business critical solutions.
This is why CSG employs more than 1,000 professional services experts in 15 countries who bring wide-ranging expertise—including solution architecture, project management, systems implementation and business consultancy to every project.
Our Business Process Framework takes a holistic approach to identifying your business objectives and applying the right technologies. We leverage our global expertise in our solutions as well as complementary third-party applications to help you create a roadmap for future success that is truly tied to business goals.
CSG applies a rigorous methodology to each of our engagements, leveraging consistent, world-class processes, best-practice programs and systemized templates for all of our solutions across all of our locations.
CSG’s comprehensive services capabilities include:
• Business solution consulting
• Business solution implementation
• Core product support worldwide
• Business solution optimization
• Technology operations service and management
• Business solutions operations
• Education and training
CSG’s Professional Services experts also provide advice and guidance based on their experience—not just with our
solutions, but also with broader industry, technology and business issues.
Throughout the lifecycle of our solutions—from initial implementation to ongoing project management as well as integration with the rest of your BSS/OSS infrastructure and post-implementation support—CSG offers a range of services to support your business objectives.
CSG’S PROFESSIONAL SERVICES
“Movistarneededtoreplaceitsold,inflexiblesystemandimplementaconvergentwholesale
billingsystemwithinasix-monthtimeframe.Fortunately,wecontactedCSG.Inour
discussionswithCSG’sPresalesandProfessionalServicesteams,webegantoseeavery
structuredwaytowork,performedbyprofessionalswithextensiveknowledgeandbusiness
understanding.Thehighqualityofourfirstdeliverableconfirmedthatwehadchosentheright
supplierforthisawesomechallenge.”
Pablo Andres L�uque Della Maggiore,
Integrated Services IT Area Manager, Telefonica Chile
Wefocusonacceleratingthebusinessvalueof
yourCSGinvestment.
Wetakethetimetounderstandwhereyouare
going—andwhereyouwanttogo.
10 © 2011 CSG Systems International, Inc.
CORPORATE RESPONSIBILITYAs a global leader in our industry, CSG’s impact is far-reaching. With our extensive footprint and client base comes responsibility, which is reflected in three core areas: Our EmployeesCSG is committed to our employees. We believe in providing all employees with a positive environment with opportunities for professional development while offering benefits and programs that support work-life balance.
We recognize our employees as our greatest asset. Maintaining a solid and progressive atmosphere, recognizing employees for their contributions, and encouraging innovation to enhance career experience is a key priority at CSG. We embrace diversity of all kinds.
Our CommunitiesCSG recognizes the mutual benefit of taking an active role in the community. CSG encourages employees to spend time, expertise and resources to make a positive contribution to the communities in which we operate. These efforts range from community sponsorships, corporate involvement, philanthropic activities and mentoring throughout our locations.
Our EnvironmentCSG works hard to protect and preserve the environment and renewable resources. We integrate principles of environmental stewardship and sustainable development into business decisions and processes. Practices include recycling programs in our production facilities and offices, supplier certification to foster sustainable resources, and energy saving campaigns.
11 © 2011 CSG Systems International, Inc.
SingTelOptus,oneofthelargestCSPsinAustralia,
usesCSG’sbillingandtransactionmanagement
systemtohelpcreateadifferentiatedserviceto
attractandretainlargecorporateandgovernment
entities.Thesehigh-valuecustomersreceiveasingle
billforallproductsandservicesthatreflectstheir
business’sfinancialmodel. Optus has improved
operational efficiencies withlowerbillprocessing
cycletimesandseamlessinternaloperations,
nottomentionreducedspendonaccessingdata
andincreasedtimeonservicingitscorporateand
governmentcustomers.
SERVICE DIFFERENTIATION
CSG IN ACTION
GlobalivehadbeenservingtheCanadianmarketfor
morethan10yearswhenitwonspectruminthe2008
auction.Inadditiontoneedingtobuildoutanew
wirelessnetwork,GlobaliveneededtheBSSsolutions
tosupportitsnewwirelessofferings.ThankstoCSG’s
integratedportfolioofmarket-leadingproducts,
includingSingleview,TotalServiceMediationand
Interconnectsettlement, Globalive was able to
implement a solution in a matter of months and
launchtheWINDMobilebrandasthefirstnational
wirelessalternativeinCanadainoveradecade.
NEW ENTRANTS
“WithCSGSingleview,CustomerServiceonlyneedstouseonesystemtocoverallqueries.It’sfarmoreefficientforbothusandthecustomer.”
J�ohn Duffy, Director of Billing Services for Optus
“CSG’splatformprovideduswiththeessentialfasttimetomarketwerequired,alongwiththelong-termflexibilitytodelivernewproductsandservicestotheCanadianmobilecustomer.”
CIO, WIND Mobile
12 © 2011 CSG Systems International, Inc.
CSGsolutionsarehelpingmultinationalretailerBestBuy
deliverinnovativenewservicestotheconsumertechnology
market.Deliveredviaamanagedservicesmodel—an
exampleofoneofthedeliveryoptionsCSGoffers—the
solution includes key components from CSG’s Revenue
Management portfolio:Singleview,Intermediateand
Interactivate.TheCSGsolutionallowsBestBuytodeliver
onitsvisionofone-stopshoppingandsupport
fortheircustomers’mobilecomputingexperience.
NEW SERVICES“Forourcustomers,theCSGsolutionmeansthatBestBuycandelivertheflexibilityandreliabilitythatwerequiretoeffectivelyservecustomersinthisspace.”
J�ed Stillman, Vice President, Best Buy Connect
AsoneofthelargestmobileoperatorsinChile,Entelneededa
holisticviewofitsoperations.ByimplementingCSG’smarket-
leadingInterconnectsettlementssystem, Entel was able to
streamline its operational processes acrossitsbusiness,
thusimprovingitstimetomarketandrevenueaswellas
visibilityandcontrol.
REGULATORY COMPLIANCE“CSGoffersaprovensolutionthatenablesEnteltobridgeourinterconnectionoperationswithotherareasofourbusiness,expandouroperations,andeasilyaddressthechallengesofnumberportabilityrequirements.”
Robinson L�uengo, Entel Financial and Interconnection Manager
“Wehavesetkeygoalsforouruseofkeybusinesssolutions...aneasierwaytomanageproductandpricingrelationships,creatingabetterwayforagentstoidentifyservicebundlesforcustomers...andprovidingabetterwayformarketingteamstocreatecompellingcustomeroffers...CSGhasenabledustomeetthesegoalsandseepositiveresultsinouroperations.”
David Isenberg, Senior Vice President, Products and Business Development, Atlantic Broadband
IntheCable/DirectBroadcastSatelliteindustry,itis
paramounttoprice,bundleandpackagetheright
offertotherightcustomer.CSGhasworkedclosely
withAtlanticBroadbandtodeployinnovativeoffer
managementsolutionsto deliver a better overall
customer experience andoptimizerevenue
opportunities.
CABLE/DBS MARKET LEADERSHIP
13 © 2011 CSG Systems International, Inc.
Revenue Management Convergent Rating & Billing• Singleview Convergent Billing• Singleview Customer Management• Integrated Charging & Policy Cable and Satellite Care & Billing• ACP• ACSR• Product Catalog• Financial Services• Workforce Express• Direct Sales Express• Precision eCare• Home Security Total Service Mediation (TSM)• Interactivate• Intermediate• Intersession Wholesale Settlement & Routing • Interconnect • CABS• Optimized Routing • Content Partner Management• Roaming
Content Management & Monetization • Content Direct• Content Partner Management Customer Interaction Management Customer Communication Center• Customer Profile• Interaction Management• Event Management
Interactive Messaging• AgentHub• Automated Collections & Payments• Appointment Notification• Proactive Customer Care Notifications• Customer Surveys• Interactive Marketing• Fraud Notifications• Enterprise Solutions Output Solutions • Print and Mail• Electronic Presentment and Payment• Customer Service• Viewing and Archival Solutions
Analytics & Intelligence Customer Intelligence Platform • Intelligent Collections• Intelligent Offers Quaero Customer Engagement Solutions • Marketing Opportunity Roadmap • Customer Engagement Solution • Customer L�ifecycle Solution • Marketing Operations Solution • Quaero Care
CSG’S PORTFOLIO SUMMARY
14 © 2011 CSG Systems International, Inc.
CSG’S GLOBAL CLIENT BASECable/DBS • Bell ExpressVU• Charter Communications • Comcast• Cox Communications• DISH Network • Eastlink • Time Warner Cable
Digital Content/Entertainment • Blackcreek• Disney Digital Books• Dan Patrick Show (Direct TV)• ESPN • iSport • NBC Universal Sports• Onlive• United Fighting Championship• Worldwide Wrestling Entertainment
Healthcare/Pharma • Astra Zeneca• Bayer HealthCare• Blue Cross Blue Shield Association• J�ohnson & J�ohnson• Medco• Novartis Fixed Line/Mobile • AT&T • Bharti • China Mobile• Oi • Orange• Reliance Communications • T-Mobile • Verizon• Virgin Mobile• Vodafone • WIND Mobile
Financial Services • American Express• Citigroup• Discover Financial Services• Fidelity Investments• J�P Morgan/Chase• MasterCard• Western Union• Wells Fargo Utilities • Georgia Natural Gas • Minnesota Power and L�ight • Metropolitan Utilities District • Orlando Utilities Commission • Plano
15 © 2011 CSG Systems International, Inc.
Corporate Headquarters 9555 Maroon CircleEnglewood, CO 80112T: +1 303 796 2850F: +1 303 200 3333
North America USA – CALIFORNIA1000 Town Center DriveSuite 300Oxnard, CA 93036T: +1 888 214 6680F: +1 805 604 6843
USA – COLORADO11080 Circle Point Rd Suite 300Westminster, CO 80020T: +1 303 280 6575F: +1 303 280 6555
USA – GEORGIA301 Perimeter Center NorthSuite 200Atlanta, GA 30346T: +1 404 705 2800F: +1 404 705 2805
USA – ILLINOIS33 W. Monroe Street Suite 900Chicago, IL� 60603T: +1 312 660 5600F: +1 312 980 5501
USA – MASSACHUSETTS24 New England Executive Park Floor 1, Suite 120Burlington, MA 01803T: +1 781 653 0200F: +1 781 653 0299
USA – NEBRASKA 14301 Chandler RoadOmaha, NE 68138T: +1 402 964 1600F: +1 402 964 1727
NorthPark4 NP411819 Miami StreetOmaha, NE 68164T: +1 402 431 7000F: +1 402 431 7202
NorthPark5 NP52533 N 117 Avenue Omaha, NE 68164 T: +1 402 431 7000F: +1 402 431 7294
NorthPark NP62525 N 117 AvenueOmaha, NE 68164T: +1 402 431 7000F: +1 402 431 7276
USA – TEXASOne Technology Center, Suite 7507411 J�ohn Smith DriveSan Antonio, TX� 78229T: +1 210 949 4700F: +1 210 949 4080
1122 W Bethel Road, Suite 100Coppell, TX� 75019T: +1 800 876 5015F: +1 972 550 8907
USA – FLORIDA 509 Commerce BoulevardCrawfordville, FL� 32327T: +1 850 402 6700F: +1 850 402 6706
USA – NEW JERSEY1455 Broad Street, Suite 110Bloomfield, NJ� 07003T: +1 973 337 4400F: +1 973 337 4408
CANADA – ALBERTA26th flr, Telus Plaza South2600, 10020-100 StreetEdmonton, AlbertaT5J� 0N3CanadaT: +1 780 701 6000F: +1 780 701 6300
CANADA – ONTARIO730 Cochrane Drive, Unit 2Markham, OntarioL�3R 8E1CanadaT: +1 905 944 6900F: +1 905 944 9430
EMEAUNITED KINGDOMWells Court, Albert Drive,Woking, Surrey GU21 5UBUnited KingdomT: +44 (0)1483 745800F: +44 (0)1483 745860
FRANCE – PARIS2, Boulevard Montmartre(3rd floor/3ème étage)75009 ParisFranceT: +33 1 45 23 92 92F: +33 1 45 23 92 99
GERMANY – HAMBURGDeutschland GmbHStadthausbrücke 1-3D 20355 HamburgGermanyT: +49 (0) 40 37644 920F: +49 (0) 40 37644 500
IRELAND – GALWAYIDA Business ParkDanganCo. GalwayIrelandT: +353 9152 6611F: +353 9152 7351
ITALY – MILANVia Monte di Pietà21 – 20121 MilanItalyT: +39 02 86337 636F: +39 02 86337 400
CSG OFFICES
16 © 2011 CSG Systems International, Inc.
LEBANON – BEIRUTStreet 68, Building 48 AchrafiehBeirutL�ebanonT: +961 (0) 1 219 961F: +961 (0) 1 397 080
POLAND – WARSAWul. Taśmowa 302-677 WarsawPolandT: +48 22 314 47 30F: +48 22 467 18 82
RUSSIA – MOSCOWBuilding 45th FloorOffice #5164th L�esnoy L�aneMoscow125047RussiaT: +7 495 225 8684/8685F: +7 495 225 8500
SOUTH AFRICA – CAPE TOWNGreat WesterfordGround Floor240 Main RoadRondebosch7700 Cape TownSouth AfricaT: +27 (0) 21 658 8000F: +27 (0) 21 658 8001
UNITED ARAB EMIRATES – DUBAIDubai Internet CityEIB Building 5Third Floor, Office 310DubaiT: +971 (0) 43 75 47 04F: +971 (0) 43 00 88 90
CALABRAZIL - SÃO PAULOAvenida Paulista, 1499 – 17º flCerqueira Cesar – São Paulo – SP – BrazilCEP: 01310-100T: +55 11 3372 1400F: +55 11 3285 6498
APACASIA-PACIFIC – MALAYSIAL�evel 21, The Gardens North Tower, Mid Valley CityL�ingkaran Syed Putra59200 Kuala L�umpurMalaysiaT: +603 2782 2800F: +603 2782 2900
AUSTRALIA – BRISBANEL�evel 7215 Adelaide StreetBrisbane4000AustraliaT: +61 7 3218 8888F: +61 7 3218 8899
AUSTRALIA – MELBOURNE3rd Floor, 45 William StreetMelbourne, Victoria 3000AustraliaT: +61 3 9613 1920F: +61 3 9629 5430
CHINA – BEIJINGUnit 1409, Tower ABeijing New World Center,No 3-5 Chongwenmenwai Street, Dongcheng District, Beijing 100062P.R. ChinaT: +86 10 6708 5766F: +86 10 6708 5765
INDIA – BANGALOREDivyasree Towers, 4th Floor55 Guruppana Palya Bannerghatta RoadBangalore 560029IndiaT: +91 80 3021 1444F: +91 80 3021 1400
INDIA – MUMBAI106/107, Block 1Emerald Plaza,Hiranandani MeadowsPokharan Road No 2Thane (West) 400 610MumbaiIndiaT: +91 22 5698 9074F: +91 22 4021 8867
PHILIPPINES – MAKATI1100 88 Corporate Center Valero Cor Sedeno VillageMakati City, 1227PhilippinesT: +63 2 754 8033/34F: +63 2 754 8000
SINGAPORE – SINGAPORE152 Beach Road#12-08 Gateway East Singapore 189721T: +65 6391 9065F: +65 6438 2977
THAILAND – BANGKOKL�evel 9, Zuellig House1, Silom Road, Silom, BangrakBangkok, Thailand 10500T: +662 2318395F: +662 2318396
Corporate Headquarters9555 Maroon Circle Englewood, CO 80112 USAT +1 303 796 2850 F +1 303 200 3333 W www.csgi.com