CSG A SSURE ROA MING TE S TING INCR E A SE R OA MING US AGE W I T H QUA L I T Y A S SUR A NCE

Roaming represents a very profitable revenue

stream for mobile operators, even more so today

than in the past. The growth of mobile operators

and international travel is driving roaming traff ic

worldwide – as is the continuous trend to abolish

roaming surcharges. But this strong surge in demand,

which is expected to be long-term, is not without

challenges. Roamers want constant connectivity, and

to receive the same quality of service abroad as they

do at home.

WHY ROAMING ASSUR ANCE

The mobile operators who serve roamers face

a rapidly changing and increasingly challenging

environment:

Increased demands. Customer loyalty

depends on excellent roaming service

delivery (voice, SMS, data) on any network.

Common roaming issues include slow setup

times, service outages and unsuccessful data

downloads

Technical complexity. The number of mobile

services is increasing—but all relevant

services need to be tested with each roaming

partner. New network technologies pose

new challenges; LTE specif ically introduces

a completely new roaming technical

environment

Price pressure. Pricing regulations and

growing competition make quality a decisive

differentiator. WhatsApp, Viber and other

OTT voice providers offer free or very cheap

calls, putting pressure on traditional roaming

providers to provide superior service quality

Fraud. Bypass fraud is abundant in many

markets, and false answer supervision (FAS)

fraud has exploded in recent years. This has

resulted in revenue loss, deteriorated roaming

quality and customer complaints

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CSG ASSURE ROAMING TES TING | 2

CSG ASSURE ROAMING TES TING

CSG Assure is a managed test facility that lets you

verify service quality and detect fraud in your roaming

traff ic. The solution is provided in a SaaS (Software as

a Service) model, freeing up expert resources in your

organization and avoiding costly updates.

Mobile operators can use Assure Roaming Testing to

verify call quality, SMS delivery and data performance.

Ensure inbound and outbound roamers receive the

expected service quality.

BENEFITS AND FE ATURES

Protect your important roaming revenues

Increase roaming service utilization with

continuous quality assurance

Improve customer satisfaction through a

consistent user experience

Assure quality of service for inbound visitors

Resolve customer complaints and problems faster

Reduce the amount of manual work required

to keep the system up-to-date

Take advantage of a strong solution

Navigate a user-friendly interface

Use for both commercial and technical teams

Quickly and easily define interactive and

scheduled test batches

Take advantage of new generation LTE Assure

test nodes deployed globally

Implement the solution within a week

Reduce operating expenses with an attractive

OPEX model

ACTIVE END-TO-END ROAMING TES TING

CSG Assure Roaming Testing takes an active testing

approach using remote mobile probes located around

the world. Customers utilize these probes to initiate

active roaming test calls via an easy to use Graphical

User Interface (GUI). CSG’s active testing approach

provides operators with:

True end-to-end testing

Coverage of all GSMA GRQ KPIs, e.g. voice

quality (MOS), SMS delivery and data tests

Full control of the testing scope and

reproducible testing

CSG Assure is the leading solution on the market for

active carrier testing, used by many of the world’s

largest carriers and operators. The unparalleled

testing expertise of CSG, combined with extremely

user-friendly software and an attractive pricing model,

make CSG Assure the most sought-after roaming

testing platform available.

OUTBOUND/INBOUND ROAMING TES TING

With CSG Assure, the operator is in control and

can perform both inbound and outbound IREG

and GRQ testing. These initial quality tests can be

performed when setting up new roaming partners and

maintained with continuous quality monitoring.

The easy-to-use GUI makes fast work of even the

most complex testing scenarios. All tests can be

performed by the operators in an interactive (real-

time) or scheduled (automated recurring) manner.

INCRE A SE ROA MING SERVICE UTIL IZ ATION

WITH CONTINUOUS QUA LIT Y A SSUR A NCE

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CSG ASSURE ROAMING TES TING | 3

ABOUT CSG CSG simplifies the complexity of business transformation in the digital age for the most respected communications,

media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue

management, customer experience and digital monetization solutions for every stage of the customer lifecycle.

The company is the trusted partner driving digital transformation for leading global brands, including Arrow, AT&T,

Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN, TalkTalk, Telefonica, Telstra and Verizon.

At CSG, we have one vision: f lexible, seamless, limitless communications, information and content services for

everyone. For more information, visit our website at csgi.com and follow us on LinkedIn, Twitter and Facebook.

CSG Assure tests the true outbound roamer

experience by verifying fundamental services such

as voice, SMS, data, and the ability to register in the

network. Typical test scenarios may include:

Voice

Make/receive calls

MOS, CLI, FAS, Connectivity

SMS

Send/receive SMS

Data

Verify data connection

Web browsing

Speed test

Other tests, e.g.

Network registration

Preferred network registration

In addition, CSG Assure provides the ability to test a

large variety of features, such as:

GRQ

IREG

USSD

Circuit Switch Fall Back (CSFB)

Benchmarking with Local SIM

CSGI.COM © 2017 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED.

CSG ASSURE ROAMING TES TING | 4