csc correctional services training package · contents date this document was generated: 18 july...

CSC Correctional Services Training

Package

Release: 1.1

Contents Date this document was generated: 18 July 2019

Approved Page 2 of 1120

© Commonwealth of Australia, 2019 Australian Industry Standards

CONTENTS

CSC Correctional Services Training Package.....................................................................9 CSC20115 Certificate II in Justice Services ......................................................................10 CSC30115 Certificate III in Correctional Practice ...........................................................14 CSC40115 Certificate IV in Correctional Practice............................................................20 CSC50115 Diploma of Correctional Administration.........................................................27 CSC60115 Advanced Diploma of Correctional Management............................................32 BSBHRM405 Support the recruitment, selection and induction of staff ...........................35 Assessment Requirements for BSBHRM405 Support the recruitment, selection and

induction of staff ........................................................................................................39 BSBINM501 Manage an information or knowledge management system .........................41 Assessment Requirements for BSBINM501 Manage an information or knowledge

management system ...................................................................................................45 BSBLDR402 Lead effective workplace relationships ........................................................47 Assessment Requirements for BSBLDR402 Lead effective workplace relationships.........51 BSBLDR403 Lead team effectiveness ...............................................................................53 Assessment Requirements for BSBLDR403 Lead team effectiveness ................................56 BSBLED501 Develop a workplace learning environment .................................................58 Assessment Requirements for BSBLED501 Develop a workplace learning environment..62 BSBMGT516 Facilitate continuous improvement.............................................................64 Assessment Requirements for BSBMGT516 Facilitate continuous improvement .............68 BSBMGT617 Develop and implement a business plan......................................................70 Assessment Requirements for BSBMGT617 Develop and implement a business plan ......74 BSBPMG522 Undertake project work..............................................................................76 Assessment Requirements for BSBPMG522 Undertake project work ..............................80 BSBRSK401 Identify risk and apply risk management processes .....................................82 Assessment Requirements for BSBRSK401 Identify risk and apply risk management

processes ....................................................................................................................86 BSBSUS201 Participate in environmentally sustainable work practices ...........................88 Assessment Requirements for BSBSUS201 Participate in environmentally sustainable

work practices............................................................................................................91 BSBSUS301 Implement and monitor environmentally sustainable work practices...........93 Assessment Requirements for BSBSUS301 Implement and monitor environmentally

sustainable work practices .........................................................................................97 BSBSUS501 Develop workplace policy and procedures for sustainability ........................99 Assessment Requirements for BSBSUS501 Develop workplace policy and procedures for

sustainability............................................................................................................103 BSBWOR404 Develop work priorities ............................................................................105 Assessment Requirements for BSBWOR404 Develop work priorities ............................109 BSBWOR501 Manage personal work priorities and professional development ..............111 Assessment Requirements for BSBWOR501 Manage personal work priorities and

professional development .........................................................................................114 CHCCM401D Undertake case management ...................................................................116 CHCCM402E Establish and monitor a case plan ...........................................................122 CHCCS403C Provide brief intervention.........................................................................129 CHCCS419C Provide support services to clients ............................................................137 CHCCS521B Assess and respond to individuals at risk of suicide ..................................150 CHCDFV301A Recognise and respond appropriately to domestic and family violence ..161 CHCDFV402C Manage own professional development in responding to domestic and

family violence .........................................................................................................175




CHCDIS301C Work effectively with people with a disability .........................................189 CHCGROUP403D Plan and conduct group activities.....................................................200 CHCMH301C Work effectively in mental health ...........................................................207 CHCYTH301E Work effectively with young people .......................................................215 CPPFES2005A Demonstrate first attack firefighting equipment ....................................222 CPPSEC3012A Store and protect information ...............................................................228 CPPSEC3019A Operate specialised security equipment .................................................236 CPPSEC3020A Monitor security from control room ......................................................244 CPPSEC3021A Maintain and use security database .......................................................253 CSCDOG001 Manage dogs for security purposes...........................................................262 Assessment Requirements for CSCDOG001 Manage dogs for security purposes ...........265 CSCDOG002 Maintain the health and welfare of dogs ...................................................267 Assessment Requirements for CSCDOG002 Maintain the health and welfare of dogs....270 CSCDOG003 Prepare stimulus aids for use with dogs....................................................272 Assessment Requirements for CSCDOG003 Prepare stimulus aids for use with dogs ....275 CSCDOG004 Select dogs ................................................................................................277 Assessment Requirements for CSCDOG004 Select dogs.................................................280 CSCDOG005 Train detector dogs ..................................................................................282 Assessment Requirements for CSCDOG005 Train detector dogs ...................................285 CSCDOG006 Train dogs for response and control .........................................................287 Assessment Requirements for CSCDOG006 Train dogs for res ponse and control..........290 CSCDOG007 Train dogs in agility work ........................................................................292 Assessment Requirements for CSCDOG007 Train dogs in agility work .........................295 CSCINT001 Negotiate behaviour change .......................................................................297 Assessment Requirements for CSCINT001 Negotiate behaviour change ........................301 CSCINT002 Assist offenders to change behaviour..........................................................303 Assessment Requirements for CSCINT002 Assist offenders to change behaviour ..........306 CSCINT003 Assist offenders to change drug and alcohol use .........................................308 Assessment Requirements for CSCINT003 Assist offenders to change drug and alcohol use312 CSCINT004 Assess offender risks and needs ..................................................................314 Assessment Requirements for CSCINT004 Assess offender risks and needs...................318 CSCINT005 Support group activities .............................................................................320 Assessment Requirements for CSCINT005 Support group activities ..............................323 CSCINT006 Use therapeutic processes in groups to address offending behaviour..........325 Assessment Requirements for CSCINT006 Use therapeutic processes in groups to address

offending behaviour .................................................................................................330 CSCINT007 Use group processes to address offending behaviour ..................................334 Assessment Requirements for CSCINT007 Use group processes to address offending

behaviour.................................................................................................................338 CSCINT008 Coordinate intervention strategies for offenders ........................................341 Assessment Requirements for CSCINT008 Coordinate intervention strategies for

offenders ..................................................................................................................345 CSCITL001 Manage human sources ..............................................................................347 Assessment Requirements for CSCITL001 Manage human sources ...............................350 CSCITL002 Analyse information ...................................................................................353 Assessment Requirements for CSCITL002 Analyse information ....................................357 CSCITL003 Produce and review standard intelligence products....................................359 Assessment Requirements for CSCITL003 Produce and review standard intelligence

products ...................................................................................................................363 CSCOFM001 Support offender services .........................................................................365 Assessment Requirements for CSCOFM001 Support offender services..........................368 CSCOFM002 Monitor people in care or custody ............................................................370 Assessment Requirements for CSCOFM002 Monitor people in care or custody.............374




CSCOFM003 Maintain the health, safety and welfare of offenders ................................376 Assessment Requirements for CSCOFM003 Maintain the health, safety and welfare of

offenders ..................................................................................................................380 CSCOFM004 Protect the safety and welfare of vulnerable offenders .............................382 Assessment Requirements for CSCOFM004 Protect the safety and welfare of vulnerable

offenders ..................................................................................................................386 CSCOFM005 Protect the safety and welfare of Aboriginal and Torres Strait offenders .388 Assessment Requirements for CSCOFM005 Protect the safety and welfare of Aboriginal

and Torres Strait offenders......................................................................................392 CSCOFM006 Respond to offenders influenced by drugs or alcohol ...............................394 Assessment Requirements for CSCOFM006 Respond to offenders influenced by drugs or

alcohol .....................................................................................................................397 CSCOFM007 Protect the safety and welfare of young offenders ....................................399 Assessment Requirements for CSCOFM007 Protect the safety and welfare of young

offenders ..................................................................................................................403 CSCOFM008 Supervise offenders ..................................................................................405 Assessment Requirements for CSCOFM008 Supervise offenders ...................................409 CSCOFM009 Supervise offenders in the community ......................................................411 Assessment Requirements for CSCOFM009 Supervise offenders in the community ......415 CSCOFM010 Support offender to maintain positive relationships .................................417 Assessment Requirements for CSCOFM010 Support offender to maintain positive

relationships ............................................................................................................421 CSCOFM011 Promote cooperative behaviour ................................................................423 Assessment Requirements for CSCOFM011 Promote cooperative behaviour ................427 CSCOFM012 Process offender induction .......................................................................429 Assessment Requirements for CSCOFM012 Process offender induction ........................432 CSCOFM013 Provide responsible care to people with a mental health problem and/or

condition ..................................................................................................................434 Assessment Requirements for CSCOFM013 Provide responsible care to people with a

mental health problem and/or condition ..................................................................437 CSCOFM014 Supervise female offenders .......................................................................440 Assessment Requirements for CSCOFM014 Supervise female offenders........................444 CSCOFM015 Implement planned approach to offender management ...........................446 Assessment Requirements for CSCOFM015 Implement planned approach to offender

management ............................................................................................................450 CSCOFM016 Provide support to offenders in Aboriginal and Torres Strait communities452 Assessment Requirements for CSCOFM016 Provide support to offenders in Aboriginal

and Torres Strait communities ................................................................................456 CSCOFM017 Supervise community work programs ......................................................458 Assessment Requirements for CSCOFM017 Supervise community work programs ......461 CSCOFM018 Provide guidance and counsel ..................................................................464 Assessment Requirements for CSCOFM018 Provide guidance and counsel ...................468 CSCOFM019 Manage complex supervision....................................................................470 Assessment Requirements for CSCOFM019 Manage complex supervision ....................474 CSCOFM020 Coordinate offender management processes ............................................476 Assessment Requirements for CSCOFM020 Coordinate offender management processes480 CSCOFM021 Plan and review services to offenders .......................................................482 Assessment Requirements for CSCOFM021 Plan and review services to offenders........486 CSCOFM022 Supervise offender management practices................................................488 Assessment Requirements for CSCOFM022 Supervise offender management practices 493 CSCOFM023 Establish offender management practices ................................................496 Assessment Requirements for CSCOFM023 Establish offender management practices .500 CSCORG001 Contribute to achieving the goals of the organisation ...............................503




Assessment Requirements for CSCORG001 Contribute to achieving the goals of the

organisation .............................................................................................................507 CSCORG002 Communicate effectively ..........................................................................509 Assessment Requirements for CSCORG002 Communicate effectively ...........................513 CSCORG003 Prepare reports ........................................................................................515 Assessment Requirements for CSCORG003 Prepare reports .........................................518 CSCORG004 Prepare reports for justice agencies..........................................................520 Assessment Requirements for CSCORG004 Prepare reports for justice agencies ..........523 CSCORG005 Conduct interviews ...................................................................................525 Assessment Requirements for CSCORG005 Conduct interviews ...................................529 CSCORG006 Work effectively with culturally diverse offenders and colleagues ............531 Assessment Requirements for CSCORG006 Work effectively with culturally diverse

offenders and colleagues ..........................................................................................534 CSCORG007 Contribute to work unit planning .............................................................536 Assessment Requirements for CSCORG007 Contribute to work unit planning .............540 CSCORG008 Gather and report complex information...................................................542 Assessment Requirements for CSCORG008 Gather and report complex information ...546 CSCORG009 Report to a formal inquiry .......................................................................548 Assessment Requirements for CSCORG009 Report to a formal inquiry ........................551 CSCORG010 Organise and chair meetings ....................................................................553 Assessment Requirements for CSCORG010 Organise and chair meetings .....................557 CSCORG011 Establish and maintain networks..............................................................559 Assessment Requirements for CSCORG011 Establish and maintain networks ..............563 CSCORG012 Manage activities to meet client requirements ..........................................565 Assessment Requirements for CSCORG012 Manage activities to meet client requirements569 CSCORG013 Coordinate a work team ...........................................................................571 Assessment Requirements for CSCORG013 Coordinate a work team............................575 CSCORG014 Use information to make critical decisions................................................577 Assessment Requirements for CSCORG014 Use information to make critical decisions 581 CSCORG015 Represent and promote the organisation ..................................................583 Assessment Requirements for CSCORG015 Represent and promote the organisation...586 CSCORG016 Coordinate resource allocation and usage ................................................588 Assessment Requirements for CSCORG016 Coordinate resource allocation and usage .591 CSCORG017 Coordinate the implementation of change ................................................593 Assessment Requirements for CSCORG017 Coordinate the implementation of change .596 CSCORG018 Manage a work unit..................................................................................598 Assessment Requirements for CSCORG018 Manage a work unit ..................................602 CSCORG019 Manage teamwork through delegations ....................................................604 Assessment Requirements for CSCORG019 Manage teamwork through delegations ....608 CSCORG020 Manage projects in justice and offender services ......................................610 Assessment Requirements for CSCORG020 Manage projects in justice and offender

services ....................................................................................................................614 CSCORG021 Determine the effective use of financial resources.....................................617 Assessment Requirements for CSCORG021 Determine the effective use of financial

resources ..................................................................................................................621 CSCORG022 Manage effective workplace relationships ................................................623 Assessment Requirements for CSCORG022 Manage effective workplace relationships .627 CSCORG023 Provide leadership in justice services........................................................629 Assessment Requirements for CSCORG023 Provide leadership in justice services ........633 CSCORG024 Plan and implement changes in justice services ........................................635 Assessment Requirements for CSCORG024 Plan and implement changes in justice

services ....................................................................................................................639 CSCORG025 Manage the delivery of a quality correctional service ...............................641




Assessment Requirements for CSCORG025 Manage the delivery of a quality correctional

service ......................................................................................................................645 CSCORG026 Establish strategic guidance for corre ctional services ...............................647 Assessment Requirements for CSCORG026 Establish strategic guidance for correctional

services ....................................................................................................................651 CSCORG027 Research issues of concern in correctional services...................................653 Assessment Requirements for CSCORG027 Research issues of concern in correctional

services ....................................................................................................................657 CSCSAS001 Maintain security .......................................................................................659 Assessment Requirements for CSCSAS001 Maintain security........................................662 CSCSAS002 Screen access to and exit from premises .....................................................664 Assessment Requirements for CSCSAS002 Screen access to and exit from premises......667 CSCSAS003 Maintain the security of premises...............................................................669 Assessment Requirements for CSCSAS003 Maintain the security of premises ...............672 CSCSAS004 Maintain security of the environment ........................................................674 Assessment Requirements for CSCSAS004 Maintain security of the environment .........677 CSCSAS005 Contain incidents that jeopardise safety and security.................................679 Assessment Requirements for CSCSAS005 Contain incidents that jeopardise safety and

security ....................................................................................................................682 CSCSAS006 Respond to medical emergencies ................................................................684 Assessment Requirements for CSCSAS006 Respond to medical emergencies.................687 CSCSAS007 Operate central monitoring station ............................................................689 Assessment Requirements for CSCSAS007 Operate central monitoring station .............692 CSCSAS008 Maintain security system............................................................................694 Assessment Requirements for CSCSAS008 Maintain security system ............................697 CSCSAS009 Control incidents using defensive tactics ....................................................699 Assessment Requirements for CSCSAS009 Control incidents using defensive tactics.....702 CSCSAS010 Conduct searches .......................................................................................704 Assessment Requirements for CSCSAS010 Conduct searches ........................................707 CSCSAS011 Monitor control room operations ...............................................................709 Assessment Requirements for CSCSAS011 Monitor control room operations................713 CSCSAS012 Supervise attendance at court ....................................................................715 Assessment Requirements for CSCSAS012 Supervise attendance at court .....................719 CSCSAS013 Manage conflict through negotiation..........................................................721 Assessment Requirements for CSCSAS013 Manage conflict through negotiation ..........724 CSCSAS014 Monitor and review security systems .........................................................726 Assessment Requirements for CSCSAS014 Monitor and review security systems ..........730 CSCSAS015 Manage threatening behaviour ..................................................................732 Assessment Requirements for CSCSAS015 Manage threatening behaviour ...................736 CSCSAS016 Provide emergency response to dangerous incidents ..................................738 Assessment Requirements for CSCSAS016 Provide emergency response to dangerous

incidents...................................................................................................................742 CSCSAS017 Use firearms ...............................................................................................744 Assessment Requirements for CSCSAS017 Use firearms ...............................................748 CSCSAS018 Plan responses to incidents that jeopardise safety and security ..................750 Assessment Requirements for CSCSAS018 Plan responses to incidents that jeopardise

safety and security ...................................................................................................754 CSCSAS019 Determine response to security risks ..........................................................756 Assessment Requirements for CSCSAS019 Determine response to security risks...........759 CSCSAS020 Manage security .........................................................................................761 Assessment Requirements for CSCSAS020 Manage security..........................................764 CSCSAS021 Participate in incident briefing, debriefing and analysis.............................766




Assessment Requirements for CSCSAS021 Participate in incident briefing, debriefing and

analysis ....................................................................................................................770 CSCTRA001 Maintain security during escort ................................................................772 Assessment Requirements for CSCTRA001 Maintain security during escort .................776 CSCTRA002 Operate security vehicles...........................................................................778 Assessment Requirements for CSCTRA002 Operate security vehicles ...........................781 CSCTRA003 Navigate transport ....................................................................................783 Assessment Requirements for CSCTRA003 Navigate transport .....................................786 CSCTRA004 Plan and monitor escorts...........................................................................788 Assessment Requirements for CSCTRA004 Plan and monitor escorts ...........................792 CSCWHS001 Use safe work practices ............................................................................794 Assessment Requirements for CSCWHS001 Use safe work practices .............................798 CSCWHS002 Supervise occupational health and safety practices ..................................800 Assessment Requirements for CSCWHS002 Supervise occupational health and safety

practices...................................................................................................................803 HLTAID001 Provide cardiopulmonary resuscitation .....................................................805 Assessment Requirements for HLTAID001 Provide cardiopulmonary resuscitation ......808 HLTAID002 Provide basic emergency life support.........................................................811 Assessment Requirements for HLTAID002 Provide basic emergency life support .........814 HLTAID003 Provide first aid .........................................................................................818 Assessment Requirements for HLTAID003 Provide first aid..........................................821 HLTAID005 Provide first aid in remote situations .........................................................825 Assessment Requirements for HLTAID005 Provide first aid in remote situations..........828 HLTAID007 Provide advanced resuscitation..................................................................833 Assessment Requirements for HLTAID007 Provide advanced resuscitation ..................836 HLTAID008 Manage first aid services and resources .....................................................840 Assessment Requirements for HLTAID008 Manage first aid services and resources .....843 MSAPMOHS216A Operate breathing apparatus ...........................................................845 MSL954001A Obtain representative samples in accordance with sampling plan............851 PSPGOV208A Write routine workplace materials .........................................................863 PSPGOV301B Work effectively in the organisation .......................................................870 PSPGOV308B Work effectively with diversity ...............................................................878 PSPGOV312A Use workplace communication strategies................................................885 PSPGOV414A Provide workplace mentoring .................................................................893 PSPGOV416A Monitor performance and provide feedback...........................................902 PSPGOV505A Promote diversity ...................................................................................909 PSPGOV509A Conduct evaluations ...............................................................................918 PSPGOV519A Manage performance..............................................................................927 PSPGOV606A Prepare high-level/sensitive written materials ........................................935 PSPHR615A Manage human resource development strategies.......................................943 PSPMNGT602B Manage resources ................................................................................950 PSPMNGT615A Influence workforce effectiveness ........................................................957 PSPOHS301A Contribute to workplace safety ...............................................................966 PSPOHS501A Monitor and maintain workplace safety ..................................................973 PSPOHS601B Establish and maintain a workplace safe ty system ..................................983 PSPPM501B Design complex projects ............................................................................994 PSPPM502B Manage complex projects ........................................................................1006 PSPPM503B Close complex projects ............................................................................1016 PSPPOL501A Develop organisation policy ...................................................................1024 PSPPROC506A Plan to manage a contract ..................................................................1034 PSPPROC607A Manage strategic contracts .................................................................1044 PSPREG501B Conduct prosecutions ............................................................................1053 PSPSEC502A Develop security risk management plans ...............................................1059




PSPSEC503A Implement and monitor security risk management plans ......................1067 PUACOM004B Manage organisational communication strategies ...............................1075 PUAEMR026 Treat operational risk ............................................................................1079 PUAEQU001B Prepare, maintain and test response equipment ...................................1085 PUALAW001B Protect and preserve incident scene .....................................................1090 TAEDEL301A Provide work skill instruction ..............................................................1096 TLIC1051A Operate commercial vehicle......................................................................1104 TLIF2010A Apply fatigue management strategies........................................................1112 CSC Correctional Services Training Package...............................................................1119

CSC Correctional Services Training Package Date this document was generated: 18 July 2019



CSC Correctional Services Training Package

Copyright Statement

© 2015 Commonwealth of Australia.

With the exception of the Commonwealth Coat of Arms, the Department’s logo, any material protected by a trade mark and where otherwise noted, all material presented in this

document is provided under a Creative Commons Attribution-No Derivative Works 3.0 Australia licence.

You are free:

to copy, distribute, display, and perform the work

to make commercial use of the work

Under the following conditions:

Attribution - You must give the original author credit.

No Derivative Works - You may not alter, transform, or build upon this work.

Special Conditions (Waiver)

For the sake of clarity, where the license refers to "the work", in addition to meaning the work in its entirety this term shall also mean "extracts of the work". Extracts of the work

carry with it the respective licence, and is thus “partitioned”.

The details of the relevant licence conditions are available on the Creative Commons website (www.creativecommons.org.au) as is the full legal code. The document must be

attributed as the CSC Correctional Services Training Package Release 1.1.

Disclaimer

This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of Department of Education and Training or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases. While care has been taken in the preparation of this Training Package, Department of Education and Training and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. Department of Education and Training and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package. The Commonwealth, through the Department of Education and Training, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.

Published by: Australian Industry Standards Release Date: 14 October 2015

CSC20115 Certificate II in Justice Services Date this document was generated: 18 July 2019



Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68

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Companion Volume implementation guides are found in VETNet -

https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68dcd2fde



Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=114e25cd-3a2c-4490-baae-47d68dcd2fde

CSC20115 Certificate II in Justice Services

Modification History

Release Comments

1 This version was released in CSC Correctional Services Training Package release 1.0 and meets the requirements of the Standards for Training Packages.

Supersedes and is equivalent to CSC20112 Certificate II in Justice Services.

Qualification Description

This general qualification covers the competencies that are relevant to staff members who

work in the industry but who may not have statutory responsibilities. They will, in most cases, be directly supervised in their work duties. This may include staff members who have no

direct responsibility for offender supervision or who have narrow, specialised roles in offender supervision, such as escort support or community liaison.

The qualification may also be relevant to professional and support staff members who have qualifications in specialist occupations but require competency in essential functions

necessary to authorise their operational safety in a correctional environment.




This qualification may also be attained in pre-vocational programs achieved as part of an

employment selection or preparation program.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Packaging Rules

8 units of competency are required for this qualification including:

5 core units

3 elective units

Choose a minimum of 1 elective unit from the list below.

Choose the remaining 2 elective units from either the list below, or elsewhere within this

training package, or from another endorsed training package, or from an accredited course.

All elective units selected from outside this qualification must reflect the occupational and learning outcomes of this AQF qualification level. Seek further advice on selecting imported units of competency in the CSC Implementation Guide

http://www.govskills.com.au/guides/correctional-services/implementation-guide.

Elective units selected must not duplicate content already covered by other units in this

qualification.

Core units

CSCWHS001 Use safe work practices

CSCORG001 Contribute to achieving the goals of the organisation

CSCORG002 Communicate effectively

CSCSAS001 Maintain security

PSPGOV208A Write routine workplace materials

Elective units

CSCOFM001 Support offender services

CSCOFM002 Monitor people in care or custody

http://www.govskills.com.au/guides/correctional-services/implementation-guide




CSCOFM003 Maintain the health, safety and welfare of offenders

CSCSAS002 Screen access to and exit from premises

CSCSAS003 Maintain the security of premises

CSCSAS004 Maintain security of the environment

CSCSAS005 Contain incidents that jeopardise safety and security

CSCSAS006 Respond to medical emergencies

CSCSAS007 Operate central monitoring station

CSCTRA001 Maintain security during escort

CSCTRA002 Operate security vehicles

CSCTRA003 Navigate transport

BSBSUS201 Participate in environmentally sustainable work practices

HLTAID001 Provide cardiopulmonary resuscitation

HLTAID002 Provide basic emergency life support

Qualification Mapping Information

CSC12

Code CSC Title E/NE CSC

Code CSC Title Comments

CSC20112 Certificate II in

Justice Services

E CSC20115 Certificate II in

Justice Services

CSC unit codes

updated, imported unit codes updated.

Links









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CSC30115 Certificate III in Correctional Practice Date this document was generated: 18 July 2019



CSC30115 Certificate III in Correctional Practice


Release Comments

1 This version was released in CSC Correctional Services Training Package

release 1.0 and meets the requirements of the Standards for Training Packages.

Supersedes and is equivalent to CSC30112 Certificate III in Correctional Practice.

CSC unit codes updated. Custodial specialisation group updated: CSCSAS006 Respond to medical emergencies replaced by CSCSAS005 Contain incident that

jeopardise safety and security. Imported elective units updated, imported units added:


HLTAID005 Provide first aid in remote situations

HLTAID008 Manage first aid services and resources

MSAPMOHS216A Operate breathing apparatus


This qualification allows for the attainment of general competencies and also specialisation in Custodial, Community or Youth Custodial streams.

The general qualification covers the competencies required by staff members with

non-operational roles, and staff whose work roles are not defined in specialist sector responsibilities.

The Community specialisation covers the competencies required by staff members who will be supervising offenders directly or indirectly in the community and within specified

parameters of responsibility defined by work activities or by the complexity of assessment of offender’s needs and risks.

The Custodial specialisation covers the competencies required by staff members usually enrolled in an entry-level training program and required to demonstrate their capacity to

assume custodial officer responsibilities. At the completion of this qualification, officers will be expected to assume full custodial duties.




The Youth Custodial specialisation covers the competencies required by staff members who

will be supervising youth offenders in a custodial environment.


Additional qualification advice

Where a defined specialisation is completed as detailed below, the resultant testamur can be

titled: Certificate III in Correctional Practice (field of study) i.e. Certificate III in Correctional Practice (Custodial).

Packaging Rules

16 units of competency are required for this qualification:

5 core units

11 elective units

Specialisation

The candidate may complete the general qualification, or specialise by completing all units

from one of the following groups:

Group A for a Custodial specialisation

Group B for a Community specialisation

Group C for a Youth Custodial specialisation

Choose the remaining 6 elective units from the list below or from elsewhere within this training package. Alternatively, up to 4 elective units may be selected from another endorsed

training package, or from an accredited course.

All elective units selected from outside this qualification must reflect the occupational and learning outcomes of this AQF qualification level. Seek further advice on selecting imported units of competency in the CSC Implementation Guide.

Elective units selected should not duplicate content already covered by other units in

this qualification.

Core units

CSCORG001 Contribute to achieving the goals of the organisation

CSCORG002 Communicate effectively




CSCORG003 Prepare reports

CSCSAS001 Maintain security

PSPOHS301A Contribute to workplace safety

Group A: Custodial specialisation

CSCSAS005 Contain incidents that jeopardise safety and security

CSCOFM008 Supervise offenders

CSCSAS008 Maintain security system

CSCSAS009 Control incidents using defensive tactics

CSCSAS010 Conduct searches

Group B: Community specialisation

CSCOFM009 Supervise offenders in the community

CSCOFM010 Support offender to maintain positive relationships

CSCOFM011 Promote cooperative behaviour

CSCORG004 Prepare reports for justice agencies

CSCORG005 Conduct interviews

Group C: Youth Custodial specialisation

CSCOFM007 Protect the safety and welfare of young offenders

CSCOFM011 Promote cooperative behaviour

CSCSAS010 Conduct searches

CHCGROUP403D Plan and conduct group activities

CHCYTH301E Work effectively with young people

Group D: General elective units

BSBSUS201 Participate in environmentally sustainable work practices

CHCCM401D Undertake case management





CSCOFM004 Protect the safety and welfare of vulnerable offenders

CSCOFM005 Protect the safety and welfare of Aboriginal and Torres Strait offenders

CSCOFM006 Respond to offenders influenced by drugs or alcohol

CSCOFM012 Process offender induction

CSCOFM013 Provide responsible care to people with a mental health problem and or condition

CSCOFM014 Supervise female offenders

CSCORG006 Work effectively with culturally diverse offenders and colleagues

CSCSAS006 Respond to medical emergencies

CSCSAS007 Operate central monitoring station

CSCSAS012 Supervise attendance at court

CSCSAS013 Manage conflict through negotiation

CSCTRA001 Maintain security during escort

CPPFES2005A Demonstrate first attack fire fighting equipment

CPPSEC3012A Store and protect information

CPPSEC3019A Operate specialised security equipment

CPPSEC3020A Monitor security from control room

CPPSEC3021A Maintain and use security database


HLTAID002 Provide basic emergency life support

HLTAID003 Provide first aid

HLTAID005 Provide first aid in remote situations

HLTAID007 Provide advanced resuscitation

HLTAID008 Manage first aid services and resources

MSAPMOHS216A Operate breathing apparatus




MSL954001A Obtain representative samples in accordance with sampling plan

PSPGOV301B Work effectively in the organisation

PSPGOV308B Work effectively with diversity

PSPGOV312A Use workplace communication strategies

TAEDEL301A Provide work skill instruction

TLIC1051A Operate commercial vehicle

TLIF2010A Apply fatigue management strategies


CSC12

Code

CSC Title E/NE CSC

Code

CSC Title Comments

CSC30112 Certificate III in Correctional

Practice

E CSC30115 Certificate III in Correctional

Practice

CSC unit codes updated.

Custodial specialisation group

updated: CSCSAS006 Respond to medical emergencies replaced

by CSCSAS005 Contain incident that

jeopardise safety and security.

Imported elective

units updated, imported units added:

HLTAID001

HLTAID005

HLTAID008

MSAPMOHS216A




Links


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CSC40115 Certificate IV in Correctional Practice Date this document was generated: 18 July 2019



CSC40115 Certificate IV in Correctional Practice


Release Comments

1.1 Minor edits to include a unit omitted from list on TGA.


Supersedes CSC40112 Certificate IV in Correctional Practice. Not equivalent.

Core units revised, specialisation groups created and general elective units list revised. Total units required for qualification reduced from 18 to 12.


This qualification allows for the attainment of general competencies and also specialisation in dog handling, supervision and leadership, case management, community or emergency

response streams.

Candidates for this qualification will normally be employed in the supervision and management of offenders and detainees in the criminal justice system or within immigration detention centres, in Australian states and territories.

The general qualification covers the competencies allowing experienced staff to reflect

advanced practice and greater team leadership roles.

The case management specialisation covers the competencies required by staff members

responsible for case management of offenders in custodial or community settings.

The community specialisation covers the competencies required by staff responsible for supervising offenders directly or indirectly in the community and within specified parameters of responsibility defined by work activities, or by the complexity of assessment offender’s

needs and risks.

The dog handling specialisation covers the competencies required by staff responsible for the maintenance of canine health and welfare and the utilisation of canines for detection and security purposes.




The emergency response specialisation covers the competencies required by staff responsible for responding to and supervising serious incidents or events that occur within custodial

settings.

The supervision specialisation covers the competencies required by staff responsible for

supervising staff and/or offenders in the correctional environment.

Elective units may also be drawn from other training packages to reflect the work context and career plans of the individual. Elective units should reflect the responsibilities of the individual and the job skills required for effective performance.

No licensing, legislative or certification requirements apply to this qualification at the time of

publication.


Where a defined specialisation is completed as detailed below, the resultant testamur can be titled: Certificate IV in Correctional Practice (field of study) i.e. Certificate IV in Correctional

Practice (Supervision).

Packaging Rules


4 core units

1 unit from Group A

7 elective units

Specialisation

The candidate may complete the general qualification, or specialise by completing all units from one of the following groups:

Group B for a Case Management specialisation

Group C for a Community specialisation

Group D for a Dog Handling specialisation

Group E for an Emergency Response specialisation

Group F for a Supervision specialisation

Choose the remaining 2 elective units from the list below or from elsewhere within this

training package. Alternatively, the 2 elective units may be selected from another endorsed training package, or from an accredited course.




All elective units selected from outside this qualification must reflect current job role

requirements and the learning outcomes of this AQF qualification level. Seek further advice on selecting imported units of competency in the CSC Implementation Guide.


qualification.

Where a pre-requisite unit is attached to a unit it is identified by this symbol ∟.

Core units

CSCORG006 Work effectively with culturally diverse offenders and

colleagues

CSCORG008 Gather and report complex information

CSCSAS020 Manage security

BSBLDR402 Lead effective workplace relationships

Group A

CSCWHS002 Supervise occupational health and safety practices

PSPOHS301A Contribute to workplace safety

Group B: Case Management specialisation

CSCOFM010 Support offender to maintain positive relationships

CSCOFM015 Implement planned approach to offender management

CSCOFM018 Provide guidance and counsel


CHCCM402E Establish and monitor a case plan

Group C: Community specialisation

CSCINT004 Assess offender risks and needs



CSCORG009 Report to a formal inquiry





Group D: Dog Handling specialisation

CSCDOG001 Manage dogs for security purposes

CSCDOG002 Maintain the health and welfare of dogs

CSCDOG005 Train detector dogs

CSCDOG006 Train dogs for response and control

CSCDOG007 Train dogs in agility work

Group E: Emergency Response specialisation

CSCSAS015 Manage threatening behaviour

CSCSAS016 Provide emergency response to dangerous incidents

CSCSAS021 Participate incident briefings, debriefings and analysis

PUALAW001B Protect and preserve incident scene

PUAEMR026 Treat operational risk

∟ PUAEMR027 Assess operational risk

PUAEMR027 Assess operational risk

Group F: Supervision specialisation

CSCORG013 Coordinate a work team

BSBLDR403 Lead team effectiveness

BSBRSK401 Identify risk and apply risk management processes

BSBWOR404 Develop work priorities

PSPGOV416A Monitor performance and provide feedback

General elective units

CSCDOG003 Prepare stimulus aids for use with dogs

CSCDOG004 Select dogs

CSCINT001 Negotiate behaviour change




CSCINT002 Assist offenders to change behaviour

CSCINT003 Assist offenders to change drug and alcohol use

CSCINT004 Assess offender risks and needs

CSCINT005 Support group activities


CSCOFM004 Protect the safety and welfare of vulnerable offenders

CSCOFM005 Protect the safety and welfare of Aboriginal and Torres Strait

offenders

CSCOFM016 Provide support to offenders in Aboriginal and Torres Strait communities

CSCOFM017 Supervise community work programs

CSCOFM019 Manage complex supervision



CSCORG007 Contribute to work unit planning

CSCORG009 Report to a formal inquiry

CSCORG010 Organise and chair meetings

CSCORG011 Establish and maintain networks

CSCORG012 Manage activities to meet client requirements

CSCSAS011 Monitor control room operations

CSCSAS013 Manage conflict through negotiation

CSCSAS014 Monitor and review security systems

CSCSAS015 Manage threatening behaviour

CSCSAS017 Use firearms

CSCTRA004 Plan and monitor escorts

BSBSUS301 Implement and monitor environmentally sustainable work




practices


CHCCS403C Provide brief intervention

CHCCS419C Provide support services to clients

CHCDFV301A Recognise and respond appropriately to domestic and family

violence

CHCDFV402C Manage own professional development in responding to domestic and family violence

CHCDIS301C Work effectively with people with a disability

CHCMH301C Work effectively in mental health

PSPGOV414A Provide workplace mentoring

PUAEQU001B Prepare, maintain and test response equipment

PUALAW001B Protect and preserve incident scene


CSC12

Code Title E/NE CSC


CSC40112 Certificate IV in Correctional

Practice

NE CSC40115 Certificate IV in Correctional

Practice

Qual requirements reduced from 18 units

to 12.

PSPGOV removed

from core and replaced with CSCORG006 Work

effectively with culturally diverse

offenders and colleagues.

WHS elective group

formed to provide choice between 2

units.




Specialisation groups created for:

Case management

Community

Dog handling

Emergency response

Supervision

Links



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CSC50115 Diploma of Correctional Administration Date this document was generated: 18 July 2019



CSC50115 Diploma of Correctional Administration


Release Comments

1 This version was released in CSC Correctional Services Training Package

release 1.0 and meets the requirements of the Standards for Training Packages.

Supersedes and equivalent to CSC50112 Diploma of Correctional Administration.

CSC unit codes updated. Imported elective units updated.


This qualification allows for the attainment of general competencies and also specialisation in Intelligence operations.

The general qualification reflects the advanced skills that can operate across sectors and services. The qualification is designed to allow flexibility in the selection of core and optional

units to promote broader organisational responsibilities.

The Intelligence stream reflects the skills required by intelligence officers operating in a

corrections environment to interact with human sources, analyse intelligence information gathered through human sources and develop standardised intelligence products.

Elective units should reflect the responsibilities of the individual and the job skills required for effective performance.



Where a defined specialisation is completed as listed below, the resultant testamur can be titled: Diploma of Correctional Administration (field of study) i.e. Diploma of Correctional Administration (Intelligence).




Packaging Rules


2 core units

6 elective units

Specialisation

The candidate may complete the general qualification, or specialise in Intelligence by completing all units from Group A.

Choose the remaining 2 elective units from the list below or from elsewhere within this training package. Alternatively, the 2 elective units may be selected from another endorsed

training package, or from an accredited course.

All elective units selected from outside this qualification must reflect the occupational and

learning outcomes of this AQF qualification level. Seek further advice on selecting imported units of competency in the CSC Implementation Guide.


qualification.

Core units

CSCORG014 Use information to make critical decisions

CSCORG022 Manage effective workplace relationships

Group A: Intelligence specialisation

CSCITL001 Manage human sources

CSCITL002 Analyse information

CSCITL003 Produce and review standard intelligence products

BSBRSK401 Identify risk and apply risk management processes

Group B: General elective units

CSCINT006 Use therapeutic processes in groups to address offending behaviour

CSCINT007 Use group processes to address offending behaviour

CSCOFM020 Coordinate offender management processes




CSCOFM021 Plan and review services to offenders

CSCOFM022 Supervise offender management practices

CSCORG010 Organise and chair meetings

CSCORG011 Establish and maintain networks

CSCORG012 Manage activities to meet client requirements

CSCORG015 Represent and promote the organisation

CSCORG016 Coordinate resource allocation and usage

CSCORG017 Coordinate the implementation of change

CSCORG018 Manage a work unit

CSCORG019 Manage teamwork through delegations

CSCORG020 Manage projects in justice and offender services

CSCORG021 Determine the effective use of financial resources

CSCSAS018 Plan responses to incidents that jeopardise safety and security

CSCSAS019 Determine response to security risks

BSBHRM405 Support the recruitment, selection and induction of staff

BSBINM501 Manage an information or knowledge management system

BSBLED501 Develop a workplace learning environment

BSBMGT516 Facilitate continuous improvement

BSBPMG522 Undertake project work

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWOR501 Manage personal work priorities and professional development

CHCCS521B Assess and respond to individuals at risk of suicide

PSPGOV505A Promote diversity

PSPGOV509A Conduct evaluations

PSPGOV512A Use complex workplace communication strategies




PSPGOV519A Manage performance

PSPOHS501A Monitor and maintain workplace safety

PSPPM501B Design complex projects

PSPPM502B Manage complex projects

PSPPM503B Close complex projects

PSPPROC506A Plan to manage a contract

PSPREG501B Conduct prosecutions

PSPSEC502A Develop security risk management plans

PSPSEC503A Implement and monitor security risk management plans


CSC12

Code CSC Title E/NE CSC


CSC50112 Diploma of Correctional

Administration

E CSC50115 Diploma of Correctional

Administration

CSC unit codes updated. Imported

elective units updated.

Links


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CSC60115 Advanced Diploma of Correctional Management Date this document was generated: 18 July 2019



CSC60115 Advanced Diploma of Correctional Management


Release Comments


Supersedes and equivalent to CSC60112 Advanced Diploma of Correctional Management.

CSC unit codes updated. Imported elective units updated.


This qualification has been designed to provide a package of broad and flexible competencies

reflecting the workplace responsibilities of senior management and specialist practitioners.

Although the competencies assume a significant component of work-based evidence, there is

allowance for assessment of evidence prepared through assignments, research and external learning activities to cater for staff members who may not have ready access to the work roles

necessary to generate work-based evidence at this level.

No licensing, legislative or certification requirements apply to this qualification at the time of

publication.

Packaging Rules


2 core units

4 elective units

Choose a minimum of 3 elective units from the list below.

Choose the remaining 1 elective unit from either the list below or from elsewhere within this

training package, or from another endorsed training package, or from an accredited course.




The elective unit selected from outside this qualification must reflect the occupational and

learning outcomes of this AQF qualification level. Seek further advice on selecting imported units of competency in the CSC Implementation Guide.


qualification.

Core units

CSCORG023 Provide leadership in justice services

CSCORG024 Plan and implement changes in justice services

Elective units

CSCINT008 Coordinate intervention strategies for offenders

CSCOFM023 Establish offender management practices

CSCORG025 Manage the delivery of a quality correctional service

CSCORG026 Establish strategic guidance for correctional services

CSCORG027 Research issues of concern in correctional services

BSBMGT617 Develop and implement a business plan

PSPGOV606A Prepare high-level/sensitive written materials

PSPHR615A Manage human resource development strategies

PSPMNGT602B Manage resources

PSPMNGT615A Influence workforce effectiveness

PSPOHS601B Establish and maintain a workplace safety system

PSPPOL501A Develop organisation policy

PSPPROC607A Manage strategic contracts

PUACOM004B Manage organisational communication strategies


CSC12 Title E/NE CSC CSC Title Comments




Code Code

CSC60112 Advanced Diploma of

Correctional Management

E CSC60115 Advanced Diploma of

Correctional Management

CSC unit codes updated. Imported

elective units updated.

Links



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BSBHRM405 Support the recruitment, selection and induction of staff Date this document was generated: 18 July 2019



BSBHRM405 Support the recruitment, selection and induction of

staff


Release Comments

Release 1 This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

This unit applies to individuals who support recruitment, selection and induction functions

under the direction of a human resource manager.

No licensing, legislative, or certification requirements apply to this unit at the time of

publication.

Unit Sector

Workforce Development – Human Resource Management

Elements and Performance Criteria

ELEMENT PERFORMANCE CRITERIA

Elements describe the

essential outcomes.

Performance criteria describe the performance needed to

demonstrate achievement of the element.

1 Plan for recruitment 1.1 Obtain approval to fill position, clarify time lines and requirement for appointment

1.2 Assist in preparing job descriptions that accurately reflect the role requirements, according to organisational policies and procedures, legislation, codes, national standards and work health

and safety (WHS) considerations

1.3 Consult with relevant personnel about job descriptions and





workforce strategy

1.4 Assist in ensuring that job descriptions comply with legislative

requirements and reflect the organisation's requirements for a diverse workforce

1.5 Obtain approvals to advertise position

2 Plan for selection 2.1 Choose appropriate channels and technology to advertise vacancies and/or identify potential talent pool

2.2 Advertise vacancies for staffing requirements according to organisational policies and procedures

2.3 Consult with relevant personnel to convene selection panel and

develop interview questions

2.4 Assist in ensuring that interview questions comply with

legislative requirements

2.5 Assist in short-listing applicants

2.6 Schedule interviews and advise relevant people of times, dates

and venues

3 Support selection process

3.1 Participate in interview process and assess candidates against agreed selection criteria

3.2 Discuss assessment with other selection panel members

3.3 Correct biases and deviations from agreed procedures and negotiate for preferred candidate

3.4 Contact referees for referee reports

3.5 Prepare selection report and make recommendations to senior

personnel for appointment

3.6 Advise unsuccessful candidates of outcomes and respond to any queries

3.7 Secure preferred candidate's agreement

3.8 Complete necessary documentation according to organisational

procedures, observing confidentiality and privacy requirements

4 Induct successful candidate

4.1 Provide successful candidate with employment contract and other documentation

4.2 Advise manager and work team of new appointment

4.3 Advise managers and staff of candidate's starting date and make necessary administrative arrangements for pay and employee record

keeping

4.4 Arrange successful candidate's induction according to





organisational policy

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill Performance

Criteria

Description

Reading 1.2, 1.4, 2.4, 2.5 Synthesises ideas, concepts and specific information from workplace and regulatory texts to inform development of workplace documents

Evaluates information to make judgements

Writing 1.1, 1.2, 1.5, 2.2, 3.5, 3.6, 3.8, 4.2, 4.3

Produces a range of text types using specific information, workplace conventions and templates

Oral

communication

1.1, 1.3, 1.5, 2.3,

2.5, 3.1-3.5. 3.7

Asks questions and listens carefully to gather, interpret or evaluate information

Uses appropriate vocabulary to present ideas or

persuasive arguments

Navigate the world of work

1.2, 1.4, 2.4, 3.3, 3.8, 4.1, 4.4

Applies workplace protocols, legislation or regulations relevant to own responsibilities

Interact with others

1.3, 2.3, 3.2, 3.3 Selects and uses appropriate conventions and protocols when communicating with personnel, candidates or referees

Participates in conversations relevant to role

responding, explaining, negotiating and persuading as required

Get the work done

2.1, 2.3, 2.6, 4.1, 4.3, 4.4

Selects and uses digital technology to access, enter, store and retrieve information in accordance with security requirements

Takes responsibility for planning and implementing tasks for efficient and effective outcomes




Unit Mapping Information

Code and title

current version

Code and title

previous version

Comments Equivalence status

BSBHRM405 Support the

recruitment, selection and induction of staff

BSBHRM405A Support the


Updated to meet Standards for

Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da40

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Assessment Requirements for BSBHRM405 Support the recruitment, selection and induction of staffDate this document was generated: 18 July 2019



Assessment Requirements for BSBHRM405 Support the



Release Comments


Performance Evidence

Evidence of the ability to:

prepare job descriptions

use job descriptions to support sourcing, selecting and appointing suitable staff

use different advertising channels to promote vacancies and/or establish a potential talent

pool

consult with managers to gain approvals

develop selection criteria and interview questions in consultation with relevant personnel

schedule interviews and advise relevant people of times, dates and venues

participate in interviews and other selection techniques including assessing candidates against selection criteria to short list them

obtain referees' reports

prepare and distribute a selection report including feedback to give unsuccessful

candidates

advise unsuccessful candidates of the results

secure preferred candidate’s agreement and provide an employment contract

advise other staff of the successful candidate and arrange induction.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify documentation required for recruitment, selection and induction

explain human resources life cycle and the place of recruitment and selection

identify legislation relevant to recruitment, selection and induction of staff

describe channels and technology to advertise vacancies

Assessment Requirements for BSBHRM405 Support the recruitment, selection and induction of staffDate this document was generated: 18 July 2019



explain a range of interviewing techniques and other selection processes and their

application.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development –

human resource development field of work and include access to:

workplace policies and procedures

business technology

position descriptions

legislation, regulations, Codes and Standards relevant to staff recruitment, selection and

induction

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da40

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BSBINM501 Manage an information or knowledge management system Date this document was generated: 18 July 2019



BSBINM501 Manage an information or knowledge management

system


Release Comments


Application

This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.

It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.

The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the

organisation and among relevant stakeholders.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Knowledge Management – Information Management

Elements and Performance Criteria


Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Organise learning to use information or knowledge

management system

1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management

system

1.2 Identify and secure human, financial and physical resources

BSBINM501 Manage an information or knowledge management system Date this document was generated: 18 July 2019




required for learning activities to use an information or knowledge management system

1.3 Organise and facilitate learning activities

1.4 Promote and support use of the system throughout the

organisation

1.5 Monitor and document effectiveness of learning activities

2 Manage use of

information or knowledge management system

2.1 Ensure implementation of policies and procedures for the

information or knowledge management system are monitored for compliance, effectiveness and efficiency

2.2 Address implementation issues and problems as they arise

2.3 Monitor integration and alignment with data and information systems

2.4 Collect information on achievement of performance measures

2.5 Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required

3 Review use of

information or knowledge management system

3.1 Analyse effectiveness of system and report on strengths and

limitations of the system

3.2 Review business and operational plan and determine how

effectively the system is contributing to intended outcomes

3.3 Make recommendati

csc correctional services training package · contents date this document was generated: 18 july...

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