cs workflow
TRANSCRIPT
-
7/27/2019 Cs Workflow
1/16
Customer ServiceCreated sales order: 3090538
Outbound delivery created for the sales order with serial no:
-
7/27/2019 Cs Workflow
2/16
Invoice for the outbound delivery:
Go to I0! and enter the material and the serial no and notedown the e"ui#ment noand enter the warranty details$ %"ui#ment no: &0000'9(
-
7/27/2019 Cs Workflow
3/16
)ow create a service notification in iw5& with notification ty#e S&$
)ow enter the serial no and material in the res#ective fields and #ress enter$ So that awarranty chec* will arise$ )otification no: 3000005!5
-
7/27/2019 Cs Workflow
4/16
In the ri+ht side of the #ane clic* on re#air order and fill the fields and #ress enter, sothat a re#air order will be +enerated in bac*+round$ -ere serviceable item is the samematerial$ .hile savin+ it as*s for e"ui#ment no$ +ive the e"ui#ment no$
Generated re#air order in bac*+round$
-
7/27/2019 Cs Workflow
5/16
)ow create a outbound delivery for the re#air order$ O/ no: 8(000518
)ow a+ain +oto re#air order and clic* in re#airs button in the bottom$ 2ou can see thebelow screen$
-
7/27/2019 Cs Workflow
6/16
)ow clic* on bac* button you will +et this screen$
Clic* on yes and enter e"ui#ment no to +enerate a service order in bac*+round$ )ow+o to iw3! to see the service order +enerated in bac*+round$
-
7/27/2019 Cs Workflow
7/16
)ow +o to o#erations tab and chan+e the control *ey from 40& to S40!Servicee6ternal7 and mention the wor* duration$ nd #ress enter and enter the re"uisition no$
)ow clic* on e6ternal and enter the material as com#onent to issue the material tovendor for subcontractin+ and enter the estimated #rice and save the service order$
-
7/27/2019 Cs Workflow
8/16
)ow a+ain o#en the service order and +o to o#erations tab clic* on e6ternal clic*on act data tab and note down the urchase re"uisition no$ ;: 5509000!0'
Create O with res#ect to ; in me!&n$ Select #urchase order re#air and +ive themandatory field re"uired and vendor no$
-
7/27/2019 Cs Workflow
9/16
)ow +oto material data and clic* on com#onents button and enter the com#onentswhich are +oin+ to be issue to the vendor for the re#air #rocessin+ and save the doc$O no: 1509000313
)ow +oto tcode
-
7/27/2019 Cs Workflow
10/16
-ere we can see the material which is +oin+ to be issued to the vendor alon+ withreference of the O and also the outbound delivery no$
)ow select the line item and clic* on create delivery and +ive the stora+e loc and #o noin that screen and #ress enter$
-
7/27/2019 Cs Workflow
11/16
fter #ressin+ enter you will +et this screen$
)ow +oto =>0!n and you will +et the O/ no and +ive the serial no and do GI$
-
7/27/2019 Cs Workflow
12/16
)ow +oto 4/& and ta*e !1& % moment ty#e and stora+e loc in which the mainmaterial was there$
fter enterin+ into the screen +ive the service order no and re#air order no and enterthe main material and its serial no which was +oin+ to be issued to the vendor$
-
7/27/2019 Cs Workflow
13/16
)ow +oto 4IGO and enter the O no$ /y this action it says that the service was doneby the vendor$ %nter serial no for the sub com#onent and #ost the doc$
)ow +o to 4/&a and +ive !1! % and +et the main material a+ain to our stora+e loc tothe sales order stoc*
-
7/27/2019 Cs Workflow
14/16
)ow +oto =>0&) Order no 3&8 and create O/ with delivery ty#e >;$
Give the serial no in O/$
-
7/27/2019 Cs Workflow
15/16
)ow +oto =0! and enter the sub com#onents and service char+es used for re#airin+the e"ui#ment$
Create order related billin+$
-
7/27/2019 Cs Workflow
16/16
ccountin+ doc +enerated: