COMMUNICATION SKILLASSIGNMENT CE SEM-1 PRESENTED BY-

JULI GABANI - 140210107011JULI GABANI - 140210107011 MANISH GAMIT - 140 210107012MANISH GAMIT - 140 210107012 GAYATRI RATHOD - 140210107014GAYATRI RATHOD - 140210107014 HARSH GOHEL - 140210107015 HARSH GOHEL - 140210107015

WHAT IS COMMUNICATION?WHAT IS COMMUNICATION?

Communication is a transactional process.That is Communication is a transactional process.That is ,communication is a process of exchange (of ,communication is a process of exchange (of thoughts,emotions)between people.thoughts,emotions)between people.

PERSON-1

PERSON-2

INTRODUCTION OF THE FLOW OF INTRODUCTION OF THE FLOW OF COMMUNICATIONCOMMUNICATION

Information flows is an organization both formally Information flows is an organization both formally and informally .and informally .The term formal communication The term formal communication refers to communication that follows the official refers to communication that follows the official hierarchy and is required to do ones job.In other hierarchy and is required to do ones job.In other words ,it flows through formal channels _the main words ,it flows through formal channels _the main lines of organization communication .lines of organization communication .

Information of various kinds flowing through Information of various kinds flowing through formal channels ,such as policy or policy or formal channels ,such as policy or policy or procedural changes, orders, instruction , procedural changes, orders, instruction , confidential, reports, etc..is classified as formal confidential, reports, etc..is classified as formal communication.communication.

CHAIRMAN

MANAGINGDIRECTOR

PRODUCTION MANAGER

DIRECTORRESEARCH

MARKETINGMANAGER

upward

external

downward

lateral

diagnol

Types of Communication

Downward communication Upward communication Horizontal communication Diagonal communication Vertical communication

Downward CommunicationDownward Communication

Downward communication flows a manager, down Downward communication flows a manager, down the chain of command . When managers inform, the chain of command . When managers inform, instruct, advise, or request their subordiantes, the instruct, advise, or request their subordiantes, the communi-cates flows in a downward pattern. communi-cates flows in a downward pattern.

This is generally used to convey routine This is generally used to convey routine information ,new policies or procedures, to seek information ,new policies or procedures, to seek clarification ,to ask for an analysis ,etc.clarification ,to ask for an analysis ,etc.

Downward communication can take any form-Downward communication can take any form-memos, notices, face to face interaction ,or memos, notices, face to face interaction ,or telephone conversation .However,this should be telephone conversation .However,this should be adequately balanced by an upward flow of adequately balanced by an upward flow of communication.communication.

Upward CommunicationUpward Communication

When subordinates send reports to inform their When subordinates send reports to inform their superiors or to present their findings and superiors or to present their findings and recommendations ,the communication flows recommendations ,the communication flows upward.upward.

This type of communication keeps mangers aware This type of communication keeps mangers aware of how employees feel about their jobs, colleagues of how employees feel about their jobs, colleagues and the organization in general. and the organization in general.

The extent of upward communication ,especially The extent of upward communication ,especially that which is initiated from at the lowest depends on that which is initiated from at the lowest depends on the Organizational culture. the Organizational culture.

Horizontal Communication Horizontal Communication

The main objective of horizontal communication is The main objective of horizontal communication is developing team works and promoting group developing team works and promoting group coordination within an organisation.coordination within an organisation.

It takes places between professional peer group It takes places between professional peer group group or people working on the same level. group or people working on the same level.

Horizontal communication is less formal and Horizontal communication is less formal and structured than both dowanward communication structured than both dowanward communication and upward communication and may be carried out and upward communication and may be carried out through informal discussions ,management through informal discussions ,management gossips,telephonic calls,teleconference, gossips,telephonic calls,teleconference, videoconferencing,memos,routin meeting etc. videoconferencing,memos,routin meeting etc.

Diagonal communicationDiagonal communication

Diagonal communication is the result of modern Diagonal communication is the result of modern changes in information technology and changes in information technology and management and is outcome of the growing management and is outcome of the growing realisation of fraternity and equality in corporate realisation of fraternity and equality in corporate sector.sector.

It is basically a response to market needs that It is basically a response to market needs that demand speed and efficiency.demand speed and efficiency.

As diagonal communication occurs between people As diagonal communication occurs between people who do not have followed rigid norms of who do not have followed rigid norms of communication prtocol, it flows in all directions.communication prtocol, it flows in all directions.

Vertical communicationVertical communication

The upward and downward flow of information The upward and downward flow of information along the formal lines of authority in organization along the formal lines of authority in organization structure is called vertical communication.structure is called vertical communication.

It is very usefull as it provides proper channel to the It is very usefull as it provides proper channel to the management to transmit ideas ,directives, instuction management to transmit ideas ,directives, instuction and command to the employees down the lower and command to the employees down the lower order and also enables employees working at lower order and also enables employees working at lower level to communicate their response. level to communicate their response. Report,suggestions, complain,etc.Report,suggestions, complain,etc.

Upward, so that top ,management is informed Upward, so that top ,management is informed about their ideas and feedbacksabout their ideas and feedbacks