CROSS CULTURAL TRAINING

Presented by:Bindooshree Mohanty (09DM053)Rupali Mazumdar (09DM093)Adarsha Kr. Moullick(09dm117)

• Understanding the differences in culture.• Cross Cultural teams or business interactions.• Interpersonal relationship.• CCT helps to impress business colleagues.

PHASES OF CULTURAL SHOCKS

GRAPH

• Understand the new country before departure.• Learn the language.• Accept the cultural Differences.• Accept the subculture.• Be tolerant and open minded.

Ways To Overcome The Cultural Shock

• Employees sent without prior CCT• confidence and positive attitude• Idea about host country• Experience sharing• Information through social network

Prior knowledge about host country

Why Companies should include families for the CCT

program ?

• Family concerns- 92 %• Spouse/partner- 61 %• Career aspirations- 44 %• Compensation- 43 %• Job security- 30 %• Location quality of life- 19 %• Personal safety- 8 %• Inadequate practical support- 3%• Source: Global Relocation Trend Survey-2009

Reasons for Assignment Refusal

• Family concerns- 27 %• Accept a new position in company- 24%• Complete assignment early- 15 %• Career concerns- 7%• Security concerns- 1%• Other- 20 %

Source: Global Relocation Survey,2009

Reasons for Early Return

Components Of Cross Cultural TrainingMODEL FOR CROSS CULTURAL TRAINING

Language Training

Cultural Awareness Training

(Area Studies)

Managing Change/Transition

Stress Management

Dining & Meeting Etiquette

Practical Assistances

A case study on International Air Transport Association (IATA)

• Its corporate thinking has traditionally been biased towards western ideas and practices.

• Classic approaches: 1. extensive use of expatriates (the colonial approach) 2. bi-cultural intermediaries

• New approach : Intercultural Leadership Engagement and Development (I-Lead) program

THANK YOU