croatian telekom ngoss projects – shape of things to came …
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Croatian Telekom NGOSS ProjectsTRANSCRIPT
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Croatian Telekom NGOSS projects – Shape of things to came …
Dominik Periškić T- Hrvatski Telekom d.d.
Damir MedvedGISDATA d.o.o.
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Hrvatski Telekom d.d. T-HT
• Croatia• Population : 4,5 M• GDP Total 82 BN US$• GDP per capita 18.500
US$
• HT - Part of DT group (51%)
• 1.550.000 fixed customers• 2.680.000 mobile
customers (UMTS/HDSPA)• 700.000 broadband
customers ( 4 – 20 mbps)• 300.000 IPTV subscribers
(including HDTV from 2008)
• Massive Fiber rollout ongoing (PON) – 50.000 connections by the end of the year
57% of Croatian households connected via broadband compared to an average of 55% in Western Europe
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GDi SYSTEMS - GISDATA GROUP
• GISDATA GROUP of companies in 2009 - the largest (revenues, resources) and leading (experience, references, growth) geoinformation systems application company in CEE
• Leaders in SEE in telecom NGOSS and VAS apps
• Amongst largest in its class in EMEA region
• Educating, leading the way
• Telcordia partner for SE Europe
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Introduction – typical Telco challenges today
Cumbersome Product Development: lead times of 6 months or more
updates to multiple systems multiple skill sets required for each application ‘Re-Inventing the Wheel’ each time Extended time for E2E testing
result: uneconomical processes cost of new product business cases can’t be justified delayed time to market means lost revenue and market
share
Cumbersome Customer Ordering Experience: order automation for complex products is limited
Voice and data orders separated Fixed portfolio difficult to change reliance on manual processes and handovers
result: order experience can be unsatisfactory high incidence of errors, missing orders and partial orders reliance on availability of sales personnel to take orders reduced ability to track and manage orders online
Tim
e t
o M
ark
et
Tim
e t
o D
eliv
er
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T-HT: OSS PAST
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TIS
Infoweb Reporting
Mediation
Employees
HTintranet
CSR
$$
Partners
HTnetwork
Customer
DirectoryInquires
Kron
DialerAvaya
Shift MgtSystemInVision
MultiMedia Call CenterAvaya
Call Center
Billing & Accounts Receivable for Voice and Data
ITBFront Desk
CUBA
HTNetIMF
Order Mgt.Cust. Admin
IMFBilling
Htnet Invoicing & A/ R
HTnet Provisioning
Billing & Accounts Receivable for Online services
Voice, Data
Online
SAP (FI CO AA IM MM PS SD)
OSS Program
NMS
DIS
WWMSADM
Order Mgt.Workforce Mgt.Tech. ResoucreDirectory Mgt.
Billing & Accounts Receivable for IN servicesIN Service
Key Accounts Cust Admin
Contact Mgmt.Customer
Segmentation
X 20
X 1 X 1
X 1
X 1
X 1
X 1
X 1
X 1
X 1
ITB KA KTKU SPORNA AZAPX 1 X 20 X 20 X 20
ITBX 1
INBilling & Invoicing
INA/ R
OASOffice
AutomationSystem
X 1
GIS
T-HT Landscape 1998 – 2003 (voice)
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Consolidated T-HT Landscape – end of 2004 (voice)
DONAT
Infoweb Reporting
Mediation
Employees
HTintranet
CSR
$$
Partners
HTnetwork
CustomerDirectoryInquires
Kron
DialerAvaya
Shift MgtSystemInVision
MultiMedia Call CenterAvaya
Call Center
ITBBilling for
Voice and Data
ITBFront Desk
HTNetIMF
Order Mgt.
IMFBilling
Bofor HTnet A/ RHTnet
Provisioning
Billing & Accounts Receivable for Online services
Voice, Data
Online
SAP (FI CO AA IM MM PS SD)
ADM
Customer Admin.Order Mgt.
Billing & Accounts Receivable for IN servicesIN Service
Key Accounts Cust Admin
SAP ISTA/ R
X 1
X 1
X 1 X 1
X 1
X 1X 1X 1
X 1
Address Mgmt.
DirectoryMngmt.
X 1
INBilling & Invoicing
INA/ R
OSS Program
NMS
DIS
WWMS
X 1
CUBAContact Mgmt.
Customer Segmentation
X 1
OASOffice
AutomationSystem
X 1
GIS
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OSS Program
DirectoryInquires
Varetis
DialerAvaya
DirectoryInquires
Kron
Shift MgtSystemInVision
MultiMedia Call CenterAvaya
DAISYDirectory Assistance
IntermediateSystem
Interfaces
NMSNetwork
ManagementSystem
InfowebReporting System
SAPFI CO AA IM MM PS SD
WWMSWorkflow and
Workforce Management
System
GISGeograph.
Inform.System
SAP IS-TIndustry
Solution for Telecom.
GenevaBillingsystem
Mediation
Donat(CRM)
Call Center
Employees
HTintranet
CSR
$$
Partners
HTnetwork
Customer
OASOffice
Automation System
ADMAddress
management system
DISDocum.
InventorySystem
T-HT Landscape – end of 2008 (voice)
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INDUSTRIAL STANDARDS
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TMF Recommendations thatInfluenced COMPASS
GB921 eTOM Concepts and Principles V 8.10
GB921-D Process Decompositions and Descriptions V 4.00
GB921-F eTOM Process Flow Examples V 4.00
GB921-U User Guidelines for eTOM V 1.10
GB929 The TAM - The BSS/OSS Systems Landscape V 2.10
GB929 The TAM - The BSS/OSS Systems Landscape V 3.00
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TELCORDIA SOLUTIONSDynamic Service Catalogue, Expediter
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Generic interaction CRM – OM – DCAT - GI
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COMPASS Alignment with TMF TAM Visualized
Operations Support& Readiness
Resource Design / Assign
Cu
sto
me
r M
gt
Se
rvic
e
Mg
tR
es
ou
rce
M
gt
Resource Inventory
Mgt
Resource Problem
ManagementResource Logistics
Resource Activation
Customer Service / Account Problem
Resolution
ServiceDesign / AssignService
Config Mgt
Service Problem
Mgt
Resource Planning/
Optimization
Resource Provisioning / Configuration
Customer Self Management
Order Mgt
The TMFTAM©
ServiceInventory MgtService
Specification Mgt
Resource Specification Management
Res. Domain Mngmnt. (IT Applic., Network)
SLA Mgt
Fulfillment Assurance
DCAT Expediter Granite Activator
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COMPASSComplete Architectural Solution And Support
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COMPASS Architecture Objectives
• Support a flexible approach to product / service modeling• Foster reusability of resource components
(optimize resource consumption with help of catalog)
• Create order management and fulfillment processes entirely driven by catalogue data
• Under business rule control select from several feasible alternatives the solution which make the most sense from a network and/or operations perspective
• Make workflow control catalogue data driven• Employ standardized (Move / Add / Change / Delete)
operations for interworking with non-COMPASS system• Leverage TMF frameworks (eTOM, SID, TAM) to design of
solution
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COMPASS Architecture
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CRM
Expediter Service/DeviceDirector
Rating/BillingDynamic Service Catalog
Discovery
NetworkEngineer
Performance & Fault
Management Activator
Planning and Forecasting
Granite
Networks
Flow-through Order Management
1. Order Entry/Service Selection
2. Account Data3. Request Options4. Search Options
(including 3rd Parties)
5. Quote Preparation
6. Obtain numbers7. Valid Commercial
Order8. Order Control and
Decomposition9. Billing Activities
10. Number status
update11. SLA Create/Updates12. Dispatch Requests13. Provisioning Work
Order14. Activation Work
Order15. Provision Valid Order16. Design and Assign17. Select Resources18. Activate Component19. Create Service
Instance20. Provide Status 21. Manage Exceptions
123
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7
8
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18
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3 rd
Part
ies
1219
14
CNUM
6
10
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Defining process in models
Product
CFS CFS
RFS RFS RFS RFS
C1 C2 C3
C5 C6PC1 C4
C4
p
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SAMPLE MODELReality check
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ADSL with POTS: Model Showing References Between Resources
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DCAT product model
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COMPASS Achievements for Croatian Telekom
Key Croatian Telekom requests fulfilled Future proof design achieved By the end of 2010 fully operational COMPASS
NGOSS landscape is expected to be in the production END OF NGOSS EVOLUTION IN T-HT
Be aware: Transformation of the BSS/OSS systems is not revolution, but EVOLUTION, so you cannot rush it !