crm overview di roberto andreoli
DESCRIPTION
Crm Microsoft overview di Roberto Andreoli per il XIV FORUM SIGLA 21 Maggio 2010TRANSCRIPT
Dynamics CRM Overview
Roberto Andreoli Dynamics CRM Marketing Manager
May 21, 2010
Who is Microsoft?
2.8B$ in BizApps R&D
A complete CRM suite based on xRM Framework
Analyst View
Gartner
Forrester
Different ways to use Dynamics CRM
Marketing Capabilities Overview
Key Capabilities
Closed-Loop Marketing
Robust workflow
Native Outlook Client
Data import & cleansing
Breadth of BI capabilities
Sales Capabilities Overview
Key Capabilities
“Lead to Cash”
Native Outlook Client
Robust workflow
Insightful analytics
Mobile productivity
Customer Service Capabilities Overview
Service Capabilities
Full feature set
Service Workflow
Designed for
Users
Managers
Executives
extended CRM – Dynamics xRM Framework
xRM some Examples
Dynamics CRM – Flexible delivery models
™
On Premise
Hosted
Online
Disponibilità mercato Italiano CY 10
Volume licensing
Resellers Dynamics
ERP
Independent Software Vendor
And now? How we can sell the it?
Certified Software Advisor
Solution Provider Agreement
ISV Agreement
https://partner.microsoft.com/Italy/productssolutions/dynamics/microsoftdynamicscrm
Dynamics CRM Overview
Roberto Andreoli Dynamics CRM Marketing Manager
May 21, 2010
Thank You!!! Roberto Andreoli Dynamics CRM Marketing Manager
Email [email protected]
Phone +39 02 7039 2307
Mobile +39 335 833 51 60