CRM AT CO-OPERATIVE BANK

One to one relationship

Customer bonding

Customer retention

Customer selectivity

Free word of mouth

advertising

More advanced

products and service

Innovative ways of

Personalised approach

INTRODUCTION

How CRM works…..

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TitleEstablished on 13th

February, 1984

Central office – Mumbai

Awarded 1st prize for best bank among co-operative bank in Mumbai in 2001.

Total Branches – 55

Total ATM -43

Services

Bank remain open all

seven days

Token-less banking facility

Self service counter available for

customer to access their account.

Schemes

Forex Card

Bal Bhavisya Yojna

Double Decker

Flexi money

PMCB Kar-Mukt Yojna

Title

Beginnings over five decades ago on 10th December 1952

Ensuring high standards,

Latest technology & enhancement of services

Services

8 a.m. to 8 p.m.

Personalized banking

Any branch banking through

core banking solution

E-TDS payment

Demat facility

Mutual funds

Pan card issue

Schemes

GREATER MADHUKOSH

SCHEME

Minimum amount of daily deposit

Duration of the scheme

Interest payable

GRATER BANK SAVING BANK DEPOSIT

SCHEME (MINOR)

Withdraw cash in form his account independently

Cash deposit / Withdrawal

Converted to full-fledged (Major’s)

saving bank account

TitleStarted in 1964

one of the leading Urban Co-operative Banks in India

Multi-State Scheduled Urban Co-op. Bank

Tailor-made schemes for customers

Services

11 hour banking services 25 seven

days working branches

Udyog Vikas Yojna

Franking facilityMoney

gram global remittance

Fax on demand

Telema

Reach us

Title

CUSTOMER CENTRIC BANKING

Bank’s Customer Related Policies

Bank’s Policy for Grievance Redressal

Complaints raised by customers are dealt with courtesy and on time

Fully informed of avenues to escalate their complaints/grievances

Bank’s reputation and business

Bank employees will work in good faith and without prejudice

Customer Education Series

Common Terms which

customer should know

Phishing

Spoofing

Skimming

Bank’s Compensation

Policy

Unauthorised / Erroneous

Debit

Foreign Exchange Services

Force Majeure

Services

Few Innovative Products and

Services

BANCS

Udyogini

Cash Pick Up

The Shamrao Vithal Co-operative Bank Ltd

Founded in 1906

Customers is the engine of our success

Fast, timely, flexible in co-operative banking

Approachability, simplicity and transparency

First Co-operative Bank in the country to offer RTGS services

Services

Any Branch Banking

Banc@Call

Banc@Cell

Sampurna (Sweep in and Out)

SV LifeStyle Finanz Zip (Samsung)

Full-fledged foreign exchange dealer

CRM AT SVC

Group Medi-Claim Policy

Emphasis

On-Line leave management

'Genius I'

Times

Image building and brand

engineering

BEST PRACTICE CRM