CRISIS RESOLUTION

02/05/2023

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PRESENTATIONon

Presented byShangharsha Thapa (29)

InchargeKiran Shankar Yogacharya

LecturerDepartment of Civil and Geomatics Engineering

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What actually is Crisis?• A crisis is a change, which may be sudden or which may

take some time to evolve, that results in an urgent problem that must be addressed immediately.

• Crisis can neither be avoided nor accurately predicted.• A crisis can be defined as an unusual situation arising due

to unexpected factors.

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Types of Crisis• Natural disaster• Technological crises• Confrontation• Malevolence• Organizational Misdeeds• Workplace Violence• Rumors• Terrorist attacks/man-made disasters

In order to have the suitable use of crisis management strategies, it is important to identify the types of crisis.

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Natural crisis• Are such environmental phenomena such as earthquake,

volcanic eruptions, flood, landslides, hurricanes, tsunamis that threaten life, property, and the environmental itself.

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Technological crisis• Are caused by human application of science and

technology.• Example: Software failures, industrial accidents, and

oil spills and many more.

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Confrontation crisis• Occurs when discontented individuals and/or groups fight

businesses, government, and various interest groups to win acceptance of their demands and expectations.

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Malevolence • An organization faces a crisis of malevolence when

opponents use criminal means or other extreme tactics for the purpose of expressing hostility or anger toward, or seeking gain from, a company, country or economic system.

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Workspace violence• Crisis occur when an employee or former employee

commits violence against other employees on organizational grounds.

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Rumours• False information about an organization or its products

creates crisis hurting the organization’s reputation.

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Crisis of deception

• Occur when management conceal or misrepresents information about itself and its products in its dealing with consumers and others.

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What represents a project crisis?• A crisis can be defined as an unusual situation arising due

to unexpected factors.• Crisis recovery in a project is a challenge that depends on

decisions made in an emergency mode and may impact financial health, company assets, reputation, personnel, etc.

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Effects of crisis on project• Hindrances achievement of project mission on time.• Results out to create stress among the project members.• If not solved timely leads to disastrous results.

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Crisis Resolution

• Process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public.

• Aim of crisis management is to be well prepared for crisis, ensure a rapid and adequate response to the crisis, maintaining clear lines of reporting and communication in the event of crisis and agreeing rules for crisis termination.

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Dealing with issues such as planning, simulations and

training

Post crisis lesson learning, debriefing and

accountability

Allocation of resources,

command systems & communications

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Only way for the systematic resolution of crisis is working together hand in hand. So hold on and support your organization at the time

of crisis. Your organization needs you.

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Conclusions• We cannot stop crisis occurrence.• But can prevent and reduce the effect of

crisis on organizational goal achievement.• We should always be prepared for crisis.• Lessons from past experience.

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ReferencesPearson, Christine M., and Ian I. Mitroff. "From crisis prone to crisis prepared: A framework for crisis management." The academy of management executive7.1 (1993): 48-59.

Glover, Gyles, Gerda Arts, and Kannan Suresh Babu. "Crisis resolution/home treatment teams and psychiatric admission rates in England." The British Journal of Psychiatry 189.5 (2006): 441-445.

O'Connor, James, and James Oconner. The meaning of crisis: A theoretical introduction. Oxford: Basil Blackwell, 1987.

Pearson, Christine M., and Judith A. Clair. "Reframing crisis management."Academy of management review 23.1 (1998): 59-76.

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