A half-day virtual event focusing on decision making, crucial communication & leadership skills in high pressure & uncertain environments

23 JUNE 2020 | 9:00AM-1:50PM AEST

CRISIS LEADERSHIP 2020: VIRTUAL SUMMIT

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2020 has been the year of crisis. Bushfires, COVID – 19, the economy. The hits just keep coming. For anyone in leadership it has been a trying time and knowing how to navigate it is

a challenge that most of us have never needed to face before.

That’s why we’ve put together the Crisis Leadership: Virtual Summit. To help you navigate not only this crisis but anything the future has instore for us. Featuring three keynote sessions

from current CEOs navigating the current COVID – 19 crisis and two expert leadership consultants in the realm of crisis leadership, you will gain both theoretical insight and

the benefit of real world experience in managing uncertainty both during a crisis and the aftermath of one.

PLUS: Learn from Australia’s leading CEOs AND the man that literally wrote the book on Crisis Leadership.

Dates & Timings: 23 June 2020

9:00AM-1:50PM AEST

Event Format:Online and interactive. Opportunity

to ask questions verbally and through chat.

Average Session Duration: 30 minutes including

discussion

Purpose + About this event

Benefits of attending• Communicate clearly, quickly and with intent• Maintain customer centricity during crisis• Internalise the most effective leadership

responses to pressure and opportunity • Impart resilience throughout teams and

departments

Audience• C-suite including CEO• EGM, GM, MD of all functional areas• Head of Corporate Affairs and Communications• Middle Managers• Directorship and Board

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C R I S I S L E A D E R S H I P 2 0 2 0 : V I R T U A L S U M M I T

Our Incredible Speaker Line-Up.

Dana Lightbody is the Founder and Managing Director of The Australian Leadership Institute and Konnect Learning. With a degree in Psychology, she started her career in mental health before a working holiday saw a career change into the conference and training industry. She worked her way up and in 2011 she became the Managing Director of Tonkin Corporation and the youngest MD in the industry and the only woman. She left Tonkin Corporation in 2013 to start Konnect Learning, the company that brought the Women in Leadership Summit to life. Konnect Learning has grown from two to twenty staff in four years and continues to grow year on year. Dana is passionate about mentoring and supporting women into leadership roles.

Mark Fritzgibbon, CEO, NIB led NIB through its demutualisation and listing on the ASX in 2007. A seasoned leader of the organisation, Mark is aware that the sector needs to increase its rate of growth, particularly among younger Australians, and that the only way to do this is by keeping the customer well and truly first. He is calling for the government to reconsider restrictions that bar health insurers from funding primary medical care, such as GPs or paying for a medical specialist outside of hospital – helping private health insurers become a true health partner with their customer. This is part of nib’s ultimate goal of “shifting away from being a sick care company, towards being more of a healthcare company.” In this session Mark will explain how steadfast company values and shared purpose drives organisational success.

Damien Mu, CEO, AIA Australia has more than 20 years’ experience in the Australian financial services industry, with management experience spanning operations, claims and underwriting, superannuation, investments, distribution, product, pricing and marketing. He is passionate about people and leading an organisation whose purpose is “Making a Difference in People’s Lives”. Damien firmly believes that leaders need to dig deep to understand their core values in order to use them to underpin their leadership, particularly when they need it most. In this session, Damien will outline his leadership journey and how he was able to apply these principles to his work at AIA.

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Rohan Lund, CEO, NRMA has a strong background in digital technology, strategy and innovation, Rohan has a wealth of experience delivering transformation, across a range of customer-focused companies. An energetic and customer focused leader, Rohan provides strategic and commercial expertise to the NRMA, which is Australia’s largest member-owned organisation providing a range of motoring and travel services. Rohan will lead the NRMA on the next stage of its evolution, as it looks to maximise business opportunities

Ben Pronk, Managing Partner at Mettle Global is a specialist in risk, resilience and process improvement. His first career spanned 24 years in the Australian Army, with the majority of that time spent in the Special Air Service (SAS) Regiment. In this capacity, Ben served on multiple operational deployments and was decorated for leadership in action. He concluded his service as Commanding Officer of the SAS. Ben is a highly regarded thought leader and sought-after public speaker, particularly on the reduction of risk and on leadership in high-pressure situations. He is an Executive-in-Residence at the Australian Graduate School of Management, a Board member for VGI Partners and a Patron of the Military Art Program Australia. Ben also co-hosts the Unforgiving60 podcast.

Grant Purdy has specialised in the practical application of risk management to support decision making for nearly 40 years, working across a wide range of industries and in over 25 countries. Grant works with many types of organisations helping them develop and enhance ways to understand and respond to uncertainty in support of the decisions they make. This involves mentoring, training and giving advice, predominantly to senior managers and boards. Grant is an accomplished facilitator, trainer and speaker and has had over 100 papers and articles published and has authored and co-authored several books and many handbooks. He speaks regularly at conferences and webinars.

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Conference Agenda.2 3 J U N E 2 0 2 0 | 9 : 0 0 A M - 1 : 5 0 P M A E S T

Rohan LundCEO

9:10AM Customer Centricity in a Crisis: A Leaders Journey in 2020

No one saw the crisis of COVID19 coming and for NRMA it has been business, not as usual, but still business. The requirement to meet customer and employee needs and keep the business functioning has been highly pressured to say the least. In this key session Rohan takes us through why he is considered one of the country’s most authentic leaders on how NRMA pivoted in a crisis and took care of both staff and customers to maintain customer service excellence.

Grant PurdyAuthor of Deciding

10:00AM Anticipating the Unexpected and how decision makers can best respond to opportunity and pressure

Leading in a crisis is all about decision making and Grant Purdy literally wrote the book on decision making and how it can be done. Crisis can cripple or present opportunities, but as any leader knows that change can be the most difficult thing for people to accept. Decision making is all about seeking the opportunities that come from disruption and enabling your lateral thinking to grasp those opportunities and bring others along with your vision all while feeling under pressure yourself. Tune in for this session to know how to handle making smart decisions under pressure.

Damien MuCEO

10:50AM Leading through a crisis: A Leaders Journey in 2020

Unprecedented is the word of the day and no amount of risk management prepared the business community for the disruption that is and has been COVID19. No business is unscathed or unchanged. Entire workforces have been scattered and organisations have had to adapt. AIA Australia is no exception and in this keynote session, Damien Mu shares his insight into how to lead your team through a crisis and what sort of leadership ensures the organisation thrives into the future.

11:40AM BREAK

9:00AM Opening Remarks from chair: Dana Lightbody, CEO, Leadership Institute

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Ben PronkManaging Partner

12:10PM Opportunity through Resilience

While the current crisis feels anything like an opportunity, all adversity presents opportunity. Smart businesses need to be focusing on methods of not only surviving the COVID-19 pandemic, but also identifying the best methods of positioning themselves for economic recovery. In this session, our expert crisis leadership will discuss the fundamental tenets of resilience at an individual and organisational level and how excellent leaders can leverage the environment imposed upon us by the current crisis to their advantage.

Mark FitzgibbonCEO

1:00PM Quick decision making in a crisis: How fast clear decisions and communication can make a difference

2020 has not been an ordinary year for any firm and you would expect that in a health crisis, health insurance would be a must have, not a nice to have. However, as the economic impact of COVID19 hit every day Australians and their families, health insurance premiums were one of the first casualties. Keeping their clients was essential to both the health of the clients but the health of the company, NIB pivoted quickly to respond to the needs of its customers. In this session, learn first-hand how NIB’s CEO, Mark Fitzgibbon made the tough calls and quick decisions to pull NIB through.

1:50PM CLOSE OF CONFERENCE

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C R I S I S L E A D E R S H I P 2 0 2 0 : V I R T U A L S U M M I T

Price List.Please Note: Pricing Does Not Include GST

Early Bird Rate Standard Rate

Crisis Leadership Virtual Half-Day Conference 2020 $599 $749

Looking to send more than 1 team member? Interested in bringing a colleague along?Learning is always better when done in teams (and your company gains more value too!) Take advantage of our group discounts:

• Register 3 attendees and get a 5% discount• Register 4-5 attendees and get a 10% discount• Register 6 or more and get a 15% discount

Please contact The Leadership Institute on (02) 8248 0200 if you have any issues.

Group Discount

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C R I S I S L E A D E R S H I P 2 0 2 0 : V I R T U A L S U M M I T

Terms and Conditions.Live Streaming + COVID – 19There is a lot of confusion around corporate learning events and COVID – 19. We understand. We’re all going through it.Given this, we want to make the following assurances:

• If you have booked onto a physical pass and can no longer attend an event, you will either be refunded the difference in your registration ticket, or be given access to an additional live streaming ticket for anyone within your organisation

• Should your circumstances change, we are happy to offer a full credit note for yourself or anyone within your organization to attend any one of our other excellent events

• Now that our events will be live streamed, they will also be recorded. If you cannot attend the event, whether it be live streamed or a physical pass, we are working hard to ensure everyone receives a recording of the event so you can have the same experience for all time

Changes to Events (COVID – 19 & Beyond)Many events this year have inevitably been postponed or cancelled due to State and Federal Government mandated shutdowns. We are doing our best to ensure that these events will go ahead on postponed dates and via livestreaming mechanisms. In the event that your registration or participation in an event has been postponed, The Leadership Institute offers flexible tickets and credit notes to all clients that have been impacted. Given the financial and economic impact of COVID – 19, TLI is unable to offer a financial refund for events that have been affected by COVID – 19.

A tremendous amount of effort is spent to ensure all of TLI events proceed as originally marketed. It is with regret that circumstances beyond TLI control can prevent this from happening. As such, TLI reserves the right to change the speaker and/or agenda details at any time throughout the marketing lifecycle of an event. TLI will diligently minimise the risks of changes to any event and will always ensure events deliver the content that is advertised. TLI will notify all participants of any changes in a timely manner leading up to an event.

Cancellation Policy If you are unable to attend an event, TLI accepts substituted attendees in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by TLI.

Cancelled registrations must be emailed to info@theleadershipinstitute.com.au as soon as possible. A credit note will be issued valid for use towards any future event within the following 12 months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $300.

The Leadership Institute does not provide refunds for cancellation.

It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. Please call or email us to arrange the details.

If an event is cancelled or rescheduled, TLI will ensure all stakeholders are contacted. If an event is cancelled or you are unable to attend the rescheduled event, you will be issued with a credit note valid for use towards any future TLI event held in the twelve months following date of issuance.

Credit Notes In the event of issuance of credit notes, holders are entitled to use this credit towards ANY TLI event which can accommodate additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.

Customer Privacy TLI takes diligent action to ensure all client details are protected. Furthermore, we respect our customer’s right to ‘opt out’ of our various promotional activities for relevant, upcoming events. If you do not want to receive further information about our upcoming conferences, training courses and learning experiences, please email us at info@theleadershipinstitute.com.au

Once You Are Registered, What Is The Next Step? When you have registered for an event, and that registration has been received by TLI, you will be sent a confirmation email. This will include your invoice and any relevant information regarding the event you are registered for. TLI will regularly keep you updated regarding the events for which you have registered. If you require any further information visit our website at: info@theleadershipinstitute.com.au or call us on (02) 8248 0200.