Claudia SerranoSimi Valley, CA 93065

(818) 923-3466 brzlyncolmbyn@gmail.com

OBJECTIVETo obtain my Bachelor’s degree and utilize my language and communication skills to travel the world and save children from federal or international crime.

EDUCATION

Los Angeles Valley College, Valley Glen, CA September 2012 – June 2016A.A. Degree in Administration of Justice

Los Angeles Pierce College, Woodland Hills, CA February 2006 – June 2006Certificate of Achievement in Child Development

SKILLS • Microsoft Office 2003-2010• Adobe Acrobat• Access, PowerPoint• Type 70+ wpm • Extensive Data Entry• Customer Service Skills• Oral & Written Communication• Quickbooks• Group lead• SAP

• Extremely detail-oriented and thorough

• Accounts Payable/Receivable• Strategic Planning• Personal Management• Strong leadership• Positive/Optimistic• Self-motivated/Organized• Tri-lingual English, Spanish, and

Portuguese; elementary skill in German and Italian

WORK EXPERIENCE

Select Staffing (Staffing Agency) Woodland Hills, CA January 2015 – May 2016

Easton Sports Development Foundation – Accounting Clerk Coast to Coast Computer Products, Inc. – Executive Assistant Easton Baseball – Accounts Receivable Clerk

Technicolor Hollywood, CA August 2014 – October 2014Junior Software Developer (Contractor)• Worked closely with the Team Leader, Business Analyst and Product Owner for

understanding the functional and system requirements. • Participate in testing process through unit testing and bug fixes. • Helped design, develop and modify functional and system requirements.• Assisting senior developers in fixing bugs and adding features to company program

Bank of America Simi Valley, CA March 2014 – August 2014Loan Servicing Escrow Analysis (Contractor)• Worked in escrow department. Ran reports for remediated loans for chapter 7 and 13

Bankruptcy. Extensive research in identifying pending payment overrides to adjust proposed balances to current balances.

• Light accounting in verifying escrow payments were paid out properly. • Ran Quality Assurance for loans previously worked by co-workers to ensure that loans

were completed without error. • Ran validations to ensure Attorney Packages matched escrow balances with home

owners.

Bank of America Simi Valley, CA January 2012 –October 2013Foreclosure Specialist III Responsible for researching and processing invoices that were sent to the Company for

attorney fees and vendor invoices. Daily use of AS400, LPS Desktop, and LPS Desktop Knowledge of FNMA/FHLMC/FHA/Conventional/VA/HELOC Rehab Home Loans and

knowledgeable in contract guidelines.

Bank of America Simi Valley, CA January 2009 – January 2012Production Specialist II Administrative Assistance Responsible for retaining files from storage and delivering them to the new servicers. Project lead assisted management and communications with Service Release

Coordinators Lead Trainer for new employees. Helped deliver files to attorneys and custodians. Processing paid-off loans, foreclosures, and reinstatements, identified loan types

VOLUNTEER EXPERIENCE

Big Brothers Big Sisters of Greater Los Angeles December 2014 – PresentBig Sister

Mentoring a young girl in need of a positive influence

References are available upon request.