credit card manual

8/3/2019 Credit Card Manual

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SUPERVISOR PASSWORDS

NETWORK INTERNATIONAL L.L.C

POS USER GUIDE

VERIFONE 510 / 670

READ ME OR CALL (HELPLINE) 8004448 STANDARD MERCHANT/HOTELS/RESTAURANTS/CAR RENTALS..........

MOHD AL HINDI – 0504569703MUTAZ AHMED – 0508686851ABDUL QADER –0507687140



SALE

MERCHANT NAMESWIPE/INSERT CARD

Check the terminal display, Press DOWN ARROW,Select Option SALE, PRESS SALE

SALE C/TYPEENTER LAST 4 NO.

Swipe card, Terminal will prompt to enter Last 4Digits of the Card No., Enter Last 4 Digits, pressENTER and enter amount, if amount is correct pressENTER.

AMOUNT? Your terminal pauses for connection, once it receivesthe reply it prints rest of the receipt.

AUTH CODE xxxxxxPRESS ANY KEY FOR

2ND

RECEIPT

Tear off the Merchant copy and obtain signature,verify the signature with that on the card. Press ANYKEY to print customer receipt. Retain the SIGNED

copy & give SECOND RECEIPT to cardholder.

VOICE REFERRALS

SALE C/TYPE

CALL 8004448AUTH DECLINECONFIRM YES/NO

If your terminal prompts you to call the bank’sauthorization center on the telephone number displayed. If Authorization is declined pressZERO/NO Button.

CALL 8004448ENTER AUTH CODE

If Authorization Code is given, press ENTER/YES &key in the AUTH Code.

PRESS ANY KEY FOR

2ND RECEIPT

Your terminal pauses for connection, once it receivesthe reply it prints the rest of the receipt.

Tear off the Merchant copy and obtain signature,verify the signature with that on the card. Press ANYKEY to print customer receipt. Retain the SIGNEDcopy & give SECOND RECEIPT to cardholder.



RESTAURANTS

1.TIPS PRE - RECEIPT:


Check the terminal display, Press DOWN ARROW.

Select Option TIPS,PRESS TIPS

TIPS C/TYPEENTER LAST 4 NO.

Swipe card, Terminal will prompt to enter Last 4Digits of the Card No., Enter Last 4 Digits, pressENTER and enter amount, if amount is correct pressENTER.

TIPSCARDTYPEENTER AMOUNT


AUTH CODE xxxxxx Check the AUTH CODE.

TIPS CARDTYPEPRESS ANY KEY FOR 2ND RECEIPT


RESTAURANTS COMP2.TIPS COMPLETION:


Check the terminal display, Press DOWN ARROW.Select Option TIP COMPLETION.

TIP COMP

ENTER RECEIPT NO:

Press TIPS COMPLETION, enter receipt no of therelevant transaction & press ENTER .

SEQ# AMTCARD NUMBER C/H NAMECONFIRM YES/NO

Enter new amount & if amount is correct press

ENTER .

ENTER NEW AMOUNT Your terminal pauses for connection, once it receivesthe reply it prints the rest of the receipt.

PRESS ANY KEY FOR

2ND RECEIPT

Verify receipt no and AUTH code printed & keep slipfor your records



REVIEWING INCOMPLETE TRANSACTION

TO CHECK IF YOU HAVE FAILED TO COMPLETE ANY TRANSACTION

MERCHANT NAME

SWIPE/INSERT CARD

Check the terminal display, Press DOWN ARROW.

Select Option TIPS COMPLETION. Press TipComp.

ENTER RECEIPT NO

YES NO

Terminal will display the receipt no, Card no.,Cardholder Name & amount of the first incompletetransaction.To complete displayed transaction press YES.To continue review incomplete transactions press NO.

To end press CLEAR.

PRINTING INCOMPLETE TRANSACTIONS :

TO GET A PRINTOUT OF INCOMPLETE TRANSACTIONS :

MERCHANT NAME

SWIPE/INSERT CARD

Check the terminal display, Press DOWN ARROW.Select Option Z-REPORT

Z REPORTENTER PASSWORDYES NO

Press Z, Key in password. Press ENTER/YES KEY

List of incomplete transactions is printed, tear off thereceipt and review.



MANUAL TRANSACTION

TRANSACTION TYPE

CUSTOMER CARD

Check the terminal display, Press DOWN ARROW.Select Transaction Type. ENTER CARD NO.

EXPIRES MMYY Key in Expiry Date and press ENTER .

CUSTOMER PRESENTCONFIRM YES/NO

If customer present, press ENTER/YES for OK.

ENTER AMOUNT Enter amount , if correct press ENTER.


AUTH CODE xxxxxxPRESS ANY KEY FOR

2ND RECEIPT


MAIL & TELEPHONE ORDERS

TRANSACTION TYPE

CUSTOMER CARD

Check the terminal display, Press DOWN ARROW.Select Transaction Type. ENTER CARD NO.

EXPIRES MMYY Key in Expiry Date and press ENTER .

CUSTOMER PRESENTCONFIRM YES/NO

Customer presentSelect NO by pressing ZERO/NO key.

ENTER AMOUNT Enter amount, if correct press ENTER.

Your terminal pauses for connection, once it receives

the reply it prints the rest of the receipt.

AUTH CODE xxxxxxPRESS ANY KEY FOR 2ND RECEIPT

Retain sales slips



REFUNDS


Check the terminal display, Press DOWN ARROW.Select Option REFUND.

REFUNDENTER PWD.

Press REFUND, enter the required PASSWORD.

REFUNDCUSTOMER CARD

Swipe card, Terminal will prompt to enter Last 4Digits of the Card No., Enter Last 4 Digits, pressENTER and enter amount , if amount is correct pressENTER

REFUND C/TYPE

ENTER LAST 4 NO.ENTER AMOUNT


AUTH CODE xxxxxxPRESS ANY KEY FOR 2ND RECEIPT


VOID


Check the terminal display. Press DOWNARROW. Select Option VOID. Press VOID,Enter the required Password.

VOID

ENTER PWD.ENTER SEQ. NO.

Enter the required Password.Enter transaction sequence number to be voided and

press ENTER .

SEQ. NO. AMOUNT

CARD NUMBER CARDHOLDER NAMECONFIRM? YES/NO

If details matches with sequence no. Keyed in press

ENTER.

VOID CARDTYPEPRESS ANY KEY FOR 2ND RECEIPT




BALANCING AND END OF DAY FUNCTIONS :

1. X BALANCES :THIS REPORT IS OPTIONAL AND CAN BE PRINTED AT ANY TIME WITHOUT

AFFECTING THE FINAL TOTALS. IT PROVIDES DETAILED / BRIEFINFORMATION FOR THE TOTALS OF THE TRANSACTIONS PROCESSED BY THETERMINAL SINCE THE TOTALS WERE LAST ZEROED. ( I.E. AFTER THE LAST ZBALANCE)


Check the terminal display, Press DOWN ARROW.Select Option X-REPORT. Press X REPORT.

X REPORTTOTALS NOT RESETDETAILSUMM

Enter the required PASSWORD.

X REPORT If detailed transaction list is required press Detail, if summary transaction totals are required press Summ

KEY.

2. Z BALANCES :THIS REPORT PROVIDES BRIEF INFORMATION ON TOTALS. AT THE END OF THIS

REPORT TOTALS ARE RESET TO ZERO. THIS REPORT SHOULD NOT BE PRINTEDIF THE PAPER ROLL IS LOW AND LIKELY TO RUN OUT DURING THE PRINTING. A

DUPLICATE COPY OF THIS REPORT IS NOT AVAILABLE.


Check the terminal display, Press DOWN ARROW.Select Option Z-REPORT. Press Z REPORT.

Z REPORTTOTALS RESETCONFIRM YES/NO

Enter the required PASSWORD.PressENTER/YES to Reset Totals

Z REPORT Terminal pauses for connection, brief transaction

totals are printed and the terminal is resetted to zero.



ALPHABETIC AUTH CODEOCCASIONALLY YOU MAY BE GIVEN AN AUTH CODE THAT INCLUDES ALPHABETIC LET USASSUME THAT THE CODE IS 123N.

ENTER AUTH CODE1236

Press 1236. Press ALPHA Key. You pressed 6 key because it also has letter N on it.

ENTER AUTH CODE123M

To change the digit 6 to an N press ALPHA. The 6will change to M.

ENTER AUTH CODE123N

Press ALPHA again to change it to N.

********************************************************

DUPLICATE RECEIPT

REPRINT Check the terminal display, Press DOWN ARROW.Select Option REPRINT. Press REPRINT.

ENTER SEQ. NOCONFIRM YES/NO

Key in the seq. no of required duplicate slip, if correct press ENTER

********************************************************

DECLINED TRANSACTIONS

WHEN THE CARD COMPANY IS NOT AUTHORIZING THE TRANSACTION.

The transaction will proceed as before and the terminal will display the reason for the transaction

being declined i.e. Not Authorized, Pick Up Card, Transaction Void etc.

NOTE : THE RECEIPT WILL ALSO HAVE THE SAME PRINTED ON IT WITHOUT SIGNATURE SPACE ANDAPPROVAL CODE.

********************************************************

PICK UP CARDIf this message is displayed on your terminal “HOT LISTED” / “PICK UP CARD” Keep the cardand call HELP DESK - 8004448

********************************************************

INCORRECT ENTRY

In case of any incorrect entry while keying in AMOUNT/CARD DETAILS press BACK SPACE toclear the last digit entered************************************************

FOR PAPER ROLLS AND PRINTER RIBBONS CALL 04-3495800/8004448/4053267



TO ALL NETWORK CREDIT CARD MERCHANTS

PROCEDURE FOR FIGHTING FRAUD AND FORGERY ON CREDIT CARDS

We are providing you with some helpful hints that may save you from a potential loss of funds

because of fraudulent card transactions. If you are in doubt that the person presenting the card may not be the true owner of the card,

request for positive identification (e.g.) passport, drivers license or any identification that carriesa photograph of the card customer. Remember that fraud is usually committed on credit cards

issued by banks and institutions outside of the UAE. so take particular care when dealing withthese transactions. If in doubt, please call us on toll free number 8004448.

For amounts above Dhs 3000/- recording details of the cardholders positive ID (name, ID No.,Nationality, place and date of issue) on the sales voucher, together with a photocopy of thisdocumentation shall be sufficient to protect you. This should be made available to us on request.

You must check the following points when accepting VISA/MASTER Card.1. CHECK THAT: All VISA numbers begin with 4. All MasterCard numbers begin with 5

2. CHECK THAT: Embossed and pre-printed first four digits must match.

3. CHECK HOLOGRAM: Dove in hologram must seem to fly when a VISA card is tilted inlight and three–dimensional hologram with an interlocking globe and repeat Master Cardprinted in the background of the hologram.

4. CHECK THAT: Last four digits of VISA/Master Card account number must be

embossed in hologram.

5. CHECK THAT: All VISA cards must show the flying √ to the right of the expiration

date and all MasterCard have a unique security character must be present.

6. CHECK SIGNATURE PANEL: All VISA cards have a two coloured repeat VISA at 45degrees and all Master Cards have multi coloured repeat MasterCard at 45 degrees.

7. CHECK THAT: The embossed account number on the credit card matches the accountnumber as shown on POS terminal, or as printed on Sales draft.

8. Make sure that the signature on the backside of the card match signature on sales draft.

9. Never split a sale by using more than one voucher to avoid having authorization.

You are kindly requested to bring the above procedures into effect immediately. It is onlythrough a sustained effort from us all, will we deter the criminal element from attempting

fraudulent card transactions in the UAE. Please remember if in doubt for any reason, call us onour toll free number 800 4448.

How to Install the Paper Roll



To Install a Paper R oll

1) Press down on the button located on the side of the terminal toopen the printer cover, then lift the cover up and back (See figure 1).

2) Remove any partial roll of paper in the printer tray by lifting upand out.(See figure 2)

3) Loosen the glued leading edge of the paper roll and drop the rollinto the printer tray so that the paper feeds from the bottom of

the roll. (See figure 3)

4) Pull Paper up past the glue residue from Printer tray.

5) Close the Paper roll cover by gently pressing directly on thecover until it clicks shut, allowing a small amount of paper pastthe glue residue to extend outside the printer door(See figure 4)

6) Tear the Paper off against the serrated metal strip in the printer.

Figure 1

Opening the Printer Cover

Figure 2

Removing partial Paper Roll

Figure 3

Loading Paper Roll

Figure 4

Closing Paper Roll Cover

Cautions:

Poor quality paper can jam the printer and create excessive paper dust. To order high quality verifone paper please call 04 4053267.

Never load a roll of paper with folds, wrinkles, tears or holes at the edges in the print area. To prevent the paper roll cover from damaging the print roller, always gently press down on the

printer dust cover to close it.

credit card manual

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