CreatingCreating Organizational gExcellence

Safety Executives of New YorkyMarch 27, 2007

Ch i S f t & S itChanges in Safety & SecurityBobbie Athey, Chief Health & Safety Officer - RetiredP t Ad i i t t T t ti P ti S i ltPast Administrator, Transportation Practice Specialty

Hurt at WorkHurt at Work

You've carefully thought out all the angles. You've done it a thousand times.It comes naturally to you. y yYou know what you're doing, its what you've been trained to do your whole life.y yNothing could possibly go wrong, right ?

Think Again.

M t lit T t ti A th itMetropolitan Transportation AuthorityNew York, New York

MTA Bridges & Tunnels

Triborough BridgeCross Bay-Veterans

Memorial Bridge

Henry Hudson Bridge

Queens Midtown Tunnel

Brooklyn Battery TunnelVerrazano Narrows

Bridge y gBridge

Throgs Neck Bridge Bronx Whitestone BridgeMarine Parkway-Gil Hodges Memorial Bridge

MTA Bridges & TunnelsMTA Bridges & Tunnels

Operate 7 bridges & 2 tunnels in NYC. More than $1 billion in tolls per year, with t thi d i t t t ittwo-thirds going to support mass transit.70% of traffic uses E-ZPass.E ZP C t I t bilitE-ZPass Customer Interoperability:

133 million trips provided to other agencies.39 million trips received from other agencies39 million trips received from other agencies.

SafetySafety

Safety is not something the Safety Department does.p

Safety is something EVERYONESafety is something EVERYONE does.

Role and Importance of pStandards

Policies and ProceduresTrainingTrainingEquipmentSoftwareSoftwareCommunications Record-keepingRecord keepingData

Employee Safety Improvement

9420

25

17.94

14.78

15

20

te

9.70

6.01

80

10

Rat

3.102.20 2.80

3.803.20 3.73.10

2.70

0

5

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

Frequency Rates of Employee Lost Time

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

Frequency Rates of Employee Lost Time Injury Incidents Per 200,000 Hours Worked

Role and Importance of pPlanning, Training and Drills

Emergency Response ProceduresEmergency Response Procedures Consequence Management SystemsSystemsCoordination and team building across disciplinesacross disciplines

Yesterday-Women in theYesterday-Women in the Workforce

Spring 1943 the first twelve womenSpring 1943 the first twelve women went to work as toll collectors, in high heels & stockingsheels & stockings.

S i 1946 th t hSpring 1946 the women went home until 1979.

How We EvolvedHow We Evolved

Enhanced decentralization practices

Incident used as training exercise

Incident managementIncident management

Emergency Notifications

Centralized Controls

On September 11th , 2001 the world and the role of the Safetyworld and the role of the Safety Professional changed forever.

How do you communicate with someoneHow do you communicate with someone across town or across the country?

Closest Facility

Closest Facility

Today - the Workforcey

1 763 full time employees1,763 full time employees791 in Protective Services190 females190 females20 female senior officers

T d th W kfToday - the Workforce

P l R fl ti P t tiPersonal Reflective ProtectionBullet Proof VestG B ltGun BeltSteel toed shoesEmergency Respirators

Reflective Gear Also Evolves

Queens Midtown TunnelE l S f t C ittEmployee Safety Committee

Quality Motivation TeamworkQuality Motivation Teamwork

Employee SafetyEmployee SafetyReduce The Number Of Injuries On Duty

Regularly communicate safety directives and conditions to all employee levelsp y

Employee Safetyp y yReduce The Number Of Injuries On Duty

Conduct regular safety meetings to share thoughts and exchange ideas

Role and Importance of pCounter-Terrorism

Intelligence Collection and Analysis, including:

Due Diligence on Vendors, Contractors and EmployeesSurveillance of Reconnaissance Activities

Visible PatrolsPre-Emptive Arrests or Assaultsp

Changed Training

Changed Training

Changed TrainingChanged Training

Changed Customer Service

Safety of Randomly Stopping T ffiTraffic

Training to Interview Safely

New Partners

Current Day PracticesCurrent Day Practices

CentralCentral Command & Control

Mobile C dCommand Center

Routine Drills

New Facility and UpgradesNew Facility and Upgrades

Built In-house

Completed Quickly

Inter-agency partnerships:Bridges and Tunnels Operations

E i i & C t tiEngineering & Construction

MTA Police

New York City Police Highway Unit

• Operating Budget InvestmentAccident Reduction Program Speed/Radar Enforcement Dedicated In-House ForcesDedicated In House Forces

• Safety and Wrecker PatrolsSafety and Wrecker PatrolsContinuous Patrolling

• External PartnershipsNew York City Police Departmenty pCity and State DOTs

Customer Safety

Collision Reduction Unit (CRU)Collision Reduction Unit (CRU)

ACROBAT/CRUACROBAT/CRU

•• Frequent Team Visits to Facilities• Energizing the Process Through Team Members• Quarterly Round-table Discussions• Surgical Focus on One Facility• ”Brainstorming Ideas”• Brainstorming Ideas

Diverse Safety Responsibility

Reduce Vehicle Collision and Injury Rates for Customer Safety

Formation Snow PlowingFormation Snow Plowing

Employee Safety

Getting “Buy-In”Getting Buy In

E Z Pass Safety

QUESTIONSQ

Risk Assessment

Sometimes You Have to Un-doSometimes You Have to Un do

Choosing New Equipment

Making it WorkMaking it Work

High Visibility Markings

Specialized Cleaning

Housekeeping

Garage Safety

New Issues of Remote Security Posts

Critical Issues of Health & SafetyCritical Issues of Health & Safety

One Acre CoverageOne Acre Coverage

Operations Gets With the Program

L T G lLong Term Goals

•Communication Strategiesg

•Safety Interventions & Audits

•Create a Book

S f t & S it D ill I iti ti•Safety & Security Drill Initiatives

•Action Plans for Continued Improvementp

E Z Pass SafetyEmployee Slogan ContestsEmployee Slogan Contests

Traveling TrophyTrophy

Taking it Home

Security is Simply Another CConstraint on Transportation SystemsTransportation Systems

Oth t i t i l dOth t i t i l dOther constraints include:Other constraints include:Infrastructure and Operating CostsInfrastructure and Operating CostsMultiMulti-- and Interand Inter--Jurisdictional Jurisdictional coordinationcoordinationSocial Equity IssuesSocial Equity Issues

Objective: To minimize the constraintsObjective: To minimize the constraintsObjective: To minimize the constraints Objective: To minimize the constraints and optimize the systemand optimize the system

Role and Importance of pInfrastructure Hardening

Access Control SystemsVideo Monitoring SystemsVideo Monitoring SystemsPhysical BarriersP t l b U if d S itPatrols by Uniformed Security Personnel

LONG TERM PROJECTSLONG TERM PROJECTS

Painting

Structural

RepairsRepairs

Redesign g

Redecking

New Contractor ID RequirementsRequirements

Painting Suspension Cables

PaintersPainters using a spider tospider to paint suspender propes on main cable

Rebuilding Under Traffic

Installing Road Panel

ContractorContractor workers installing precast concrete

d lroad panel

Minimizing Impact on TrafficMinimizing Impact on Traffic

Minimizing Impact on Traffic

Minimizing Impact on TrafficMinimizing Impact on Traffic

Riding Public . . .

Metro North Railroad/Henry Hudson Bridge

Blackout

06.15 22 April 2003

Republican National pConvention

Madison Square GardenNew York, New York,August, 2004

New York City Marathony

Elite men & TV camera vehiclevehicle

10.06 7 November 2004Thirty-five thousand runners

F th F tFocus on the Future

Exploring non-traditional roles for safety.

Funding additional security where neededFunding additional security where needed.

R i ti d b i t l tiRaise questions and brainstorm solutions.

…going your way

Bridges and TunnelsBridges and TunnelsWe Care AboutWorker & Customer Safety & ySecurity

Bridges and TunnelsSo Finally

While We Might Not BeIs On It’s WayBridges and Tunnels

While We Might Not BeTo Better Safety and

SecuritySecurity

Covenant Transport

Marine

clarendon

Transportation Practice SpecialtyTransportation Practice SpecialtyOil & Gas Oil & Gas BranchBranch

Questions or Comments?

THANK YOUTHANK YOU