creating emotional bonds and lasting meaning
DESCRIPTION
Giorgio Baresi presented at the ILN conference in Seattle.TRANSCRIPT
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Creating emotional bonds and lasting meaningILN Summit
May, 4th 2011
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I’m a happy man!”“
Giorgio Baresi, 2011
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Flow experience1. A challenging activity that requires skills
2. Clear goals and feedback
3. Concentration on the task at hand
4. Loss of self-consciousness
5. Transformation of time
Mihaly Csikszentmihalyi, Flow
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 9
Cha
lleng
eHigh
Low
Objective
anxiety
boredom
Frustrating experience.
Boring experience.Ideal experience.
Skills HighLow
Mihaly Csikszentmihalyi, Flow
Ideal experience.
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Cultivating purpose By setting meaningful goals and the appropriate rules to reach them.
Forging resolutionIn the pursuit goals.
+
=
HARMONY10
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HopeLab, Re-Mission
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HopeLab, Re-Mission
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1. find the feeling2.shrink the change3.grow the people
In fighting for change we have to:
Chip & Dan Heath, 2010
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Negative emotions tend to have anarrowing e!ecton our thoughts.
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AngerUrge to attack.
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FearUrge to escape.
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DisgustUrge to expel.
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GuiltUrge to make amends.
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Positive emotions are designed tobroaden and buildour resources and skills.
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Positive emotionsLorem ipsum
Duchenne smileNo particular action.
Eye wrinkles included
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To solve big, ambiguous problems, we need to encourage open minds and creativity.
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1. find the feeling2.grow the people3.shrink the change
In fighting for change we have to:
Chip & Dan Heath, 2010
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
1. You are a certain kind of person, and there is not much that can be done to really change that.
2. No matter what kind of person you are, you can always change substantially.
3. You can do things di!erently, but the important parts of who you are can’t really be changed.
4. You can always change basic things about the kind of person you are.
FIXED
FIXED
GROWTH
GROWTH
Carol Dweck, 2006
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
Carol Dweck, 2006
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Fixed mindset Growth mindset
Qualities are carved in stone Qualities can be cultivated through e!ort
Urgency to prove yourself Urgency to learn
Focus on what’s known and easy Focus on what is unknown and hard
Potential known upfront Unknown potential
Failure as a personal blame Failure as a way to learn
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 25
Enth
usia
sm
Time
Ray Immelman, 2009
“Ok, let’s give it a whirl!” 1
“It’s harder than it looks.” 2
“It seems to be working!” 3
“Hey, we are starting to get pretty good at this.” 5
4
“We are reaching the point of no return. Do we really want to do this forever?”
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1. find the feeling2.grow the people3.shrink the change
In fighting for change we have to:
Chip & Dan Heath, 2010
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Nike+, Nike
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Alcoholics Anonymous
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Purpose, resolution and harmony unify life and give it meaning by transforming it into a seamless flow experience.”
“
Mihaly Csikszentmihalyi, Flow
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A person whose consciousness is so ordered need not fear unexpected events, or even death.”
“
Mihaly Csikszentmihalyi, Flow
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WORKSHOP
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
Let’s form groups of 6-8 people each.
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
In the next 45 minutes
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1. setting the context
2. getting in the flow
3. sharing with the group
4. brainstorming solutions
5. getting ready to present back
6. rapid-fire presentation
5m
5m
5m
15m
5m
10m
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Setting the context:
Welcome to the future
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it’s
201435
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
...and the world is di!erentfrom the one you know today, but maybe not that much...
We’ll ask you to come up to an idea to make the life of a person living in that near future much easier than it is today.
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
Michelle is a 32 years old manager who works for an Airline. Michelle is married to George and they have one son, James, who’s 3 years old.
Michelle has been recently diagnosed with type 2 diabetes: although this was initially a blast in her life, she is now really determined to keep up with her new condition.
Michelle considers herself unafraid of technology, and George has just gifted her with a new iPhone 7, which she likes to show o! every now and then.
She has a long-standing and very active Facebook account which is her nighttime pastime... when James is asleep.
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Meet Michelle
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 38
iBGStar, Sanofi Aventis
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
How can we turn such a tool into a flow experience enabler?
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5 minutes
Getting in the flow
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 42
What to do1. Think of a personal flow experience
2. Write it on paper
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 43
Flow experience1. A challenging activity that requires skills
2. Clear goals and feedback
3. Concentration on the task at hand
4. Loss of self-consciousness
5. Transformation of time
Mihaly Csikszentmihalyi, Flow
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5 minutes
Sharing with the group
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 45
What to do1. Share your personal flow experience
with the other members of your group
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15 minutes
Brainstorming solutions
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 47
What to do1. Look at the list of flow experiences
shared by each group member
2. Starting from the aforementioned flow experiences, each group should come up with 1 proposal for turning the glucose meter into a flow experience enabler.
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle
Cultivating purpose By setting meaningful goals and the appropriate rules to reach them.
Forging resolutionBy finding the feeling, growing the people and shrinking the change.
+
=
HARMONY48
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5 minutes
Getting ready to present back
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© 2011 frog design. confidential & proprietary.ILN Summit Seattle 50
What to do1. Each group must write the killer feature
on paper
2. Each group must nominate a representative
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10 minutes
Rapid-fire presentation
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What to do1. Each group representative has a
maximum of 1 minute to share the group idea with the rest of the audience
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