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patientsafetyinstitute.ca securitedespatients.ca
Creating a Safe Space: Psychological Health &
Safety of Healthcare Workers
Webinar #3
Creating a Safe Space:Psychological Health & Safety of Healthcare Workers
Webinar #3Global Environmental Scan of Peer-to-Peer
Support Programs
June 20, 2019
Your CPSI Team
Gina PeckProject Coordinator
Markirit ArmutluSenior Program Manager
Christopher ThrallCommunications Officer
Today’s Speakers
Diane Aubin, PhDConsultant;Supporting Health Professionals & Advancing Patient Safety
Psychological Health and Safety of Healthcare workers
• The ‘Second Victim’ phenomenon
• Evolution of the Scope of Work:• Confidentiality and Legal Privilege• Survey on the Perceptions of Healthcare Providers • Global Environmental Scan of Peer Support Programs• Recommendations for Canadian Best Practices• Comprehensive Tool Kit for Peer Support Programs• Expert Advisory Committee for Peer Support Programs • Community of Practice for Peer Support Programs • Influence Practices, Policy Makers and Standards
• CPSI partnerships with the Mental Health Commission of Canada
Markirit Armutlu, CHE
A webinar series on peer‐to‐peer support programs for healthcare workers
May 15June 12June 20September 12
12h00 – 13h00 ET
Webinar #1: Wednesday May 15thCreating a Safe Space: Confidentiality and Legal Privilege for Peer Support Programs
Webinar #2: Wednesday June 12thResults of the Pan Canadian survey of Healthcare Workers' Views on the Second Victim Phenomenon
Webinar #3: Thursday June 20th Global Environmental Scan of Peer‐to‐Peer Support Programs
Webinar #4: Thursday Sept. 12th Canadian Best Practices for Peer‐to‐Peer Support Programs and the launch of the Peer Support Toolkit
Webinar #3:
Global environmental scan of Peer‐to‐Peer Support Programs
Learning Objectives: Participants will have a better understanding of the variety of interventions used to support healthcare workers who experience emotional distress.
Our guests will present the results of an environmental scan of published literature that describes interventions used to support healthcare workerswho experience emotional distress, including: peer‐support programs,toolkits, curricula and other resources.
Katrina Hurley, MD MHI FRCPC
Objectives
To characterize the range and context of interventions to support health care provider in
acute care settings
To report intervention outcomes for health care providers and organizations
The Canadian Landscape
Diane Aubin, PhD.
Grassroots discovery
• Existing CPSI connections• Conferences / meetings• Word of mouth• Internet search • Mental Health Commission of
Canada (MHCC)
• Critical Incident Stress Program (CISP), British Columbia Emergency Health Services (BCEHS)
• Occupational & Critical Incident Stress Management (OCISM), Health Canada
• Peer Support and Trauma Response Program (SickKids)
• Peer Trauma Response Team Program (Alberta Health Services)
• Programme d’aide aux médecins du Québec (PAMQ) / Quebec Physicians’ Health Program (QPHP)
• Second Victim Peer Support (Michael Garron Hospital)
• Second Victim Guidance Team (Central Health, Newfoundland and Labrador)
• St Michael’s Hospital
• Chatham‐Kent Health Alliance
Webinar #4: Thursday, September 12, 12‐1pm ET Best Practices for Peer Support Programs in Healthcare Organizations And launch of the Peer Support Toolkit
Best Practices for Workplace Peer Support Programs in Healthcare Organizations
Best Practices for Workplace Peer Support Programs in Healthcare Organizations
Best Practices for Workplace Peer Support Programs in Healthcare Organizations
Common themes:
• Support for any emotional distress• Recognition of the importance of mental health• Important to start with:
• Foundational support• Strong planning team• Clear goals, policy
Best Practices for Workplace Peer Support Programs in Healthcare Organizations
Common themes (continued):
• Support is inclusive rather than exclusive• Peer supporters are integral component of PSP & most important factor for success – need significant training, support
• Need to clearly outline and convey roles and responsibilities of managers, supervisors
• Confidentiality is a cornerstone of the PSP
Best Practices for Workplace Peer Support Programs in Healthcare Organizations
Effort required is often underestimated (but worthwhile)
Our search strategy favoured identifying programs that were published in peer-reviewed journals
We expect other programs are in stages of development or are accessible only on protected domains
Katrina Hurley, MD MHI FRCPC
literature search results(n =5634)
abstracts screened(n = 4056)
full text studies screened (n = 173)
included studies(n = 18)
duplicates excluded(n = 1578)
excluded(n = 3883)
Excluded (n = 155)2 written before 2000
109 no intervention taken37 duplicate studies
3 no translation available4 wrong intervention type
grey literature search results(n= 10)
Total results ( n = 28 sources representing 22 unique
programs)
Eleanor Fitzpatrick, MN RN
Peer Support Programs
Extended scope• Violence against staff• Difficult encounters• Difficult life events• Illness of staff or their family• Targets of litigation or complaint
Katrina Hurley, MD MHI FRCPC
Key Learnings
Relatively new area of study with a small community of experts
Confidentiality hinders studyUnable to find clear evidence of either benefit or harm
Questions
Mark your calendars for upcoming webinars
• Webinar #4 ‐ September 12th 12:00 noon ET
Canadian Best Practices for Peer‐to‐Peer Support Programs and the Launch of the Peer‐to‐Peer Support Toolkit
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